Quriobot Review

By Joren Wouters Updated on

Quriobot

Quriobot is chatbot software for building a chatbot for your website and on Facebook Messenger. But is this software worth investing in? Let’s find out!

For writing this review about Quriobot, I used the criteria of my post “How to choose the best chatbot software“.

User Interface

When you log in to Quriobot, you will get an overview of all your chatbots:

quriobot-dashboard

If you click on one of the chatbots, you can set up your chatbot flows.

You can set up a chatbot flow in 3 steps:

First, you need to set the bot messages, which are the messages that your chatbot will be sending:

quriobot-bot-messages

Then you can determine the answer options for the user:

quriobot-answer-options

And finally, determine the bot responses based on the answer:

quriobot-bot-responses

This structure is a little bit different than most other chatbot software, but it is actually pretty easy to use. If you think about it, the structure of the chatbot flows makes perfect sense.

When you click on the toggle in the left-bottom corner, it is also possible to switch to a Visual Flow Builder view:

quriobot-visual-flow-builder

Thus, it is easy to set up your chatbot. If you don’t have much experience with chatbots, you can use one of the 14 templates that Quriobot provides.

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

Chatbot elements

With Quriobot you can choose from various elements to create your chatbot flows:

quriobot-elements

Next to the “standard” elements, like images, videos and attachments, Quriobot also provides more specific elements, such as:

  • A slider
  • Legal element to ask for the consent of the user
  • Asking for the IBAN (bank account number) with validation

The only drawback of Quriobot is that a user is not possible to ask anything whenever he wants. The user can only type in something if you set it up in your chatbot flow, for example when you ask a question.

  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

Users

With Quriobot, you can store the first name, last name and email. But that’s pretty much it. Unfortunately, it is not possible to make your own custom fields and assign a value to them. The same is true for assigning tags and creating segments, not possible.

This is actually a pretty big disadvantage. In general, chatbots are a great means to get to know more about your audience and segment them based on that information. But with Quriobot, that is not possible.

  • Custom fields
  • Tags
  • User segments

Messages

With Quriobot it is not possible to send broadcasts and sequences.

This is a huge drawback because these two types of messages are really important to drive users to your chatbot.

Their roadmap says they are currently working on it, so maybe they add soon.

Furthermore, it is possible to use conditions in your chatbot flows.

Also, it is extremely easy to translate your chatbot to different languages.

You can just set different languages in your bot settings:

quriobot-language-settings

And then add translations of your chatbot messages to your chatbot flows:

quriobot-translate-messages

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

AI & NLP

With Quriobot it is possible to recognize keywords that are said by the user using their advanced conditions block:

quriobot-advanced-condition

But to be clear, it is not possible for the user to ask a question whenever they want. It is only possible to say something if it is built in the flow. This also means that the recognition of the keywords must be set specifically for each question.

Unfortunately, it is not possible to use any kind of AI & NLP, such as understanding the intent of the user and using entities.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

Channels

With Quriobot it is possible to create a chatbot on your website and on Facebook Messenger.

So it is not possible to create an omnichannel chatbot experience, so this could be a potential drawback.

  • Website
  • Facebook
  • SMS
  • Slack
  • Whatsapp
  • Telegram
  • Skype
  • Email

Integrations

Quriobot has a live chat integration with LiveAgent, which is the most important integration any chatbot software needs.

Moreover, they have a Zapier and Integromat integration, so you can integrate your chatbot with other software you are using, such as your CRM. If you want to go further, you can also create your own webhooks.

Unfortunately, Quriobot doesn’t provide integrations with Google Sheets.

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

Marketing

Quriobot provides a native website widget that is pretty advanced and a Facebook Messenger widget.

Moreover, they provide the possibility to create landing pages, connect your chatbot with Facebook ads, automatically reply to Facebook comments and create custom URLs to specific parts of your chatbot.

Advanced website widget

As said before, Quriobot has a pretty advanced website widget. And I also think this is the best channel to use Quriobot for.

First of all, you can set the design of the website widget exactly to your website’s branding. You can set the colors of every element, add your own avatar, set the position of the widget and whether to use it on mobile and desktop:

quriobot-website-widget-design

Second, you can determine the behavior of the website widget. With the behavior, you can:

  • Set a welcome message for your website users
  • Show that message, based on:
    • A certain amount of time
    • How many pages the user has visited
    • When the user exits the website
  • Determine whether to show the message on desktop and/or mobile
  • And even determine the chat speed of the chatbot:

quriobot-website-widget-behavior

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

Pricing

Quriobot provides a free plan which stays free forever. It has all the features of the platform and you can have up to 500 chats per month, so this gives you plenty of room to test their platform.

If you want more than 500 chats per month, you need to upgrade your plan to the Business plan. This plan is €9 a month and allows you to have 1000 chats:

pricing-quriobot

The price of the plan increases with the number of chats you have.

If this is not enough, there is also an Agency package for €99 a month and an Enterprise package for €899 a month, which both come with extra features.

  • Free trial
  • Free plan
  • Price per month
    9
  • Monthly pricing available?
  • Money back guarantee

Analytics

With Quriobot, you have a dashboard showing the main statistics of your chatbot:

quriobot-analytics-dashboard

This shows how many users completed their flows, how many users opened them and the conversation rate.

Next, you can also see the drop-outs per chatbot flow:

quriobot-analytics-dropouts

And ultimately, you can see where your users are coming from:

quriobot-analytics-locations

These are pretty decent analytics that you can use to optimize your chatbot flows.

A drawback is that you cannot analyze the user input. But this seems logical because a user cannot type in anything randomly with Quriobot.

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

eCommerce

Unfortunately, Quriobot has no eCommerce integrations.

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

Templates & Cloning

Quriobot provides 14 templates that you can install directly to create your chatbot, which are all free.

Moreover, you can get the code of your chatbot and share this with others (which is the same as making and sharing templates):

quriobot-code-chatbot

Also, it is possible to duplicate chatbot flows and chatbot elements.

  • Templates
    14
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

Optimization

It is not possible to do any optimization with Quriobot, such as A/B Testing.

  • A/B Testing

Support

Quriobot provides tutorials and an extensive knowledge base with lots of documentation on how to use their platform.

Also, they provide email support for normal clients and Premium support (via phone and chat) for Enterprise users.

  • Tutorials
  • Documentation
  • Customer support

Conclusion

My feeling about Quriobot is that they started with websites as their main important channel, and are now extending to other channels, such as Facebook Messenger.

But would I buy it?

Yes, I think I would.

Quriobot is chatbot software with a decent interface, various chatbot elements, ability to use conditions, translate to different languages, a live chat integration, can recognize keywords, an advanced website widget, Zapier & Integromat integrations, and for a small price.

But there are also some situations when Quriobot isn’t a perfect fit:

  • If you want the user to type in something when they want it, you cannot use Quriobot, because they do not provide free text input
  • You cannot send broadcasts or sequences, which are actually really standard chatbot features
  • And you cannot set tags and custom fields to your users and segment them accordingly

Leave a Reply