BotStar is chatbot software for building chatbots on websites and Facebook Messenger. And it has actually some really advanced features that you will love to use. But is this software good enough to actually buy it? Let’s find out!
Update October 2021: BotStar has announced that it discontinues its services as of October 30, 2021. This means that current customers can use BotStar for one year, but it will not be updated, upgraded or supported. On October 30, 2022, BotStar cannot be used anymore.
For this review, I based my review on my post about how to choose the best chatbot software.
When you start with BotStar, you will first get an overview of all the chatbots you have:
After you clicked on “Create a new bot”, you can choose about a lot of templates to build your chatbot with:
If it’s the first time you build a chatbot in BotStar, the chatbot software automatically gives you a full guide on how to use it. This gives a really hands-on experience on how to use the software:
Then, when you are actually building your chatbot, the user interface is as follows:
On the left-hand side, you can choose various elements to include in your chatbot. Then you can connect these elements in order to create chatbot flow (which is shown in the middle). BotStar uses a Visual Flow Builder, so you instantly have a good overview of the structure of your chatbot.
Moreover, you can preview the flow of your chatbot when you click on the play button (in the top right corner, next to “Publish”), so you can immediately test the changes you made to your chatbot.
Overall, a really good interface which is easy to use, it is easy to set up a chatbot and you can test the chatbot in the interface itself.
- Visual Flow Builder
- Test chatbot
- Interface easy to use?
- Easy to setup a chatbot?
BotStar has all the elements you need. They only don’t have Delays, vertical lists and location sharing, but these are no big problems.
Next to these elements, you can also add custom code to your chatbot flow (for the developers among us).
- Gallery (Horizontal list)
- Vertical list
- Persistent Menu
- Quick Replies
- Free text input
- Location sharing
- Email validation
- Phone number validation
- Date validation
With BotStar you can add custom fields to specific users of your chatbot. It is as simple as asking a question and storing the answer to that question in a custom field.
Also, you can add tags to users based on the actions they have with the chatbot.
With these custom fields and tags, you can filter on almost every element you make in your chatbot, which is really useful if you want to build personalized experiences.
Moreover, you can send a broadcast to a user segment.
- Custom fields
- User segments
In BotStar it is possible to make broadcasts & sequences. What is a drawback is that I was not able to use the broadcast feature (because it is not in the free plan), but they say it is possible in the Pro plan.
As said before, you can use conditions on almost every element in your flow.
Furthermore, it is possible to make a chatbot in any language. And you can also really easily translate it to other languages!
This is really the first chatbot software I encountered in which it is easy to translate to different languages, so this makes me really enthusiastic. You can just click in the top-right corner on the language switcher and all the blocks change to the different language:
Next to this awesome translation feature, they also have another feature to mention: CMS.
CMS in BotStar
Say you are a boutique and you want to show all your products in your chatbot.
Normally, you would have made this by-hand in which you will get a really long chatbot flow. But BotStar made an awesome feature for this: CMS (which is short for Content Management System).
In the CMS, you can add several Entities (e.g. a “Product”) and attach several fields to it, for example:
You can easily add products then:
Then, you can use this information in your chatbot flow. So then you can configure that you want to create a Gallery showing all the products from a particular category (e.g. books):
This is just an example of products, but you can do this for much more use cases.
Extremely awesome feature, which will save you a lot of time!
- Multiple languages
- Easy to translate
AI & NLP
In BotStar it is possible to recognize keywords that are sent by the user and then give an appropriate response.
However, it is not possible to do any kind of real NLP, by using Intents or Entities.
BotStar does have a DialogFlow integration (for the Pro plan), so with that, it is possible to make your chatbot compatible with intents and entities.
- Dialogflow integration
With BotStar it is possible to make a chatbot on Facebook Messenger and for your website.
This could be a potential drawback for companies who want to provide an omnichannel experience to their customers because it is only possible for two channels.
BotStar performs really well on the subject of integrations.
They have built-in live chat, which is the most important integrations any chatbot software needs.
Next to this, they provide integrations with DialogFlow and Wit.AI (for better AI capabilities), Zapier, Integromat, Google Sheets and Webhooks.
- Google Sheets
BotStar performs really well on this topic.
It is possible to put a widget (both Facebook and native) on your website, make a landing page, connect your chatbot to Facebook ads, use the One-Time Notification automatically reply to Facebook comments and create custom URLs to your chatbot.
Unfortunately, it’s not possible to create buttons.
- Facebook website widget
- Native website widget
- Landing pages
- Facebook Ads
- Facebook comments auto-reply
- Button creator
- Custom URLs for your chatbot
BotStar provides a free plan in which you can use most of the features of their platform. So with this free plan, you can test out their platform and find out if it fits your needs. You have 50 user sessions (per month), 3 chatbot projects, one user, built-in CMS, Keywords and Sequences.
In addition to this free plan, they also provide a Pro plan. This Pro plan gives you unlimited chatbot projects, at least 500 user sessions (per month), two users and almost every feature they provide. This plan only costs 15 dollar per month, which is not much:
To my opinion, this a really fair price for a chatbot software with these features. And if you are not happy, you can ask for a refund within 30 days.
- Free trial
- Free plan
- Price per month15
- Monthly pricing available?
- Money back guarantee
To be honest, I never used the Analytics feature of BotStar, because this is also not in the Free plan.
But in their documentation, they provide some information about the Analytics. And the Analytics are really basic.
They only provide analytics of the number of conversations, number of messages, user genders, subscribers and how many users are new or returning.
This is important to take into consideration, because without decent analytics, it is really hard to improve your chatbot.
- User input
- User retention
- Sent messages
- Open rate
- Click rate
- Conversion rate
- Fall back rate
- Volunteer users
- Custom dashboards/reports
BotStar provides a Stripe integration, that you can use to accept payments within your chatbot.
Unfortunately, BotStar doesn’t provide direct integrations with other eCommerce software.
- Buy directly within the chatbot
- Cart abandonment
Templates & Cloning
BotStar delivers 70 pre-built templates, which you can use immediately to build your chatbot.
Unfortunately, it is not possible to create templates yourself and share them with others.
On the other hand, you can duplicate your chatbot flows and chatbot elements.
- Make template
- Share template
- Duplicate chatbot flows
- Duplicate chatbot elements
With BotStar it is not possible to do any kind of optimization (such as A/B Testing).
- A/B Testing
BotStar provides a guide (when you are first starting), tutorials and really good documentation to get you started with the software. Also, they have a Facebook community in which you can ask questions to other BotStar users.
Furthermore, they provide support via their ticket center and over live chat.
- Customer support
This is not a section I usually include in my review, but I think it is important to mention.
In the Enterprise plan of BotStar, it is possible to have a Whitelabel platform. This is a feature that is extremely applicable to agencies because agencies can now act as if they have built their own chatbot software, but in fact it just a white-labeled BotStar platform.
I do not know the prices of Enterprise plan, because they are custom-made per customer, but this is also a really promising feature!
So, should you buy BotStar?
No, you should not.
Although BotStar has great features, the product is discontinued as of October 30, 2021. This means that current customers can use BotStar for one year, but it will not be updated, upgraded or supported. After the year, BotStar cannot be used anymore.
Because of this discontinuation, BotStar is not a good chatbot builder anymore to invest your time and money in.