ChatterOn is chatbot software for chatbots on Facebook Messenger, websites and Workplace. They even have their own AI & NLP engine. They say it is “The best AI platform for building chatbots”, but is this true? And is this software worth it to invest in? Let’s find out!
For this review of ChatterOn, I used the criteria in my post “How to choose the best chatbot software“.
If you log in at ChatterOn, you see an overview of all your chatbots:
And when you are going to build your actual chatbot, ChatterOn makes use of a Visual Flow Builder.
The Flow Builder consists of individual “Modules”, which consist of two elements:
- A “Bot Says” element in which you determine what the bot says
- “User Says” element in which you determine what the user says
This Visual Flow Builder works, but from the Builder itself, it doesn’t give a really good overview of your messages. This is because you need to click on every individual module to see what the content of each module is. Flow builders of other chatbot software are generally easier to use. Because you need to get to know the Flow Builder at first, it takes some time to set up your chatbot.
Furthermore, it is not possible to test your chatbot flows, which is a disadvantage. With ChatterOn, you cannot test your chatbot flows before they actually go live.
- Visual Flow Builder
- Test chatbot
- Interface easy to use?
- Easy to setup a chatbot?
With ChatterOn, you can use five elements in your chatbot flows:
- Text (with buttons and quick replies)
- Carousel (i.e. a Gallery)
- Gallery (Horizontal list)
- Vertical list
- Persistent Menu
- Quick Replies
- Free text input
- Location sharing
- Email validation
- Phone number validation
- Date validation
This is a big drawback of ChatterOn.
You cannot add custom fields or tags to users.
Likewise, you cannot make user segments based on custom fields and tags, because they do not exist within ChatterOn.
- Custom fields
- User segments
With ChatterOn, it is not possible to send broadcasts or sequences, so this is a disadvantage, because these are the main ways to get users to your chatbot.
On the other hand, you can use conditions in your chatbot flows, but these are pretty limited. Because you cannot use custom fields or tags, it is only possible to condition on messages, intents, API responses or basic user information (like the first name):
Moreover, you can only make a chatbot in English.
- Multiple languages
- Easy to translate
AI & NLP
This is the best part of ChatterOn, because they have a built-in AI & NLP engine.
So, with this engine, it is possible to capture the intent of the user:
And you can even create your own entities:
Ultimately, you can test whether ChatterOn provides a good answer for a specific user input, right from the interface:
So, the AI & NLP part of ChatterOn is actually really good and easy to use.
- Dialogflow integration
ChatterOn provides three channels to put your chatbot on: Websites, Facebook Messenger and WorkPlace (also from Facebook).
So, if you want to create an omnichannel experience for your users, this could be a disadvantage.
What I did notice with Facebook Messenger, is that after a few hours, the chatbot stopped working. I do not know whether this was a one-time thing or there is something wrong with the integration… So this could be important to take into account.
ChatterOn has a built-in live chat, which is the most important integration of any chatbot software. But I must say, it is extremely limited. With their live chat, it is only possible to send a message to the user. So there are a few disadvantages:
- You cannot stop the chatbot from saying anything (stop automations). So when you use live chat and the user responds, the chatbot will immediately take the chat over.
- It is not possible to send notifications to a live chat agent. For example, you want to send a notification when the chatbot doesn’t know an answer to a user question. But with ChatterOn this is not possible. So, I think the live chat agent must intervene self to check?
Because the live chat is so limited, I don’t know if it’s any good to use it at all. At the end of the day, it comes down to helping the user. And when you cannot stop automations or send a notification to a live chat agent when necessary, why should you use it?
Furthermore, ChatterOn has multiple APIs so you can create your own webhooks to connect with other software.
- Google Sheets
With ChatterOn it is only possible to put a native widget on your website, have a landing page and to create “Send to Messenger” buttons, so your users will go to your chatbot in Facebook Messenger.
With their native website widget, it is possible to change the website widget entirely to your needs and website’s branding, by changing colors, avatars and logos:
It is, unfortunately, not possible to connect your chatbot with Facebook ads, use the One-Time Notification, automatically reply to Facebook comments or create custom URLs to your chatbot.
- Facebook website widget
- Native website widget
- Landing pages
- Facebook Ads
- Facebook comments auto-reply
- Button creator
- Custom URLs for your chatbot
ChatterOn is extremely cheap.
First of all, they provide a free plan which stays free forever, as long as you are staying under 15,000 messages per month (which is a lot). This plan provides all the features of the platform, which is pretty unique for a free plan.
Then, their first paid plan only costs $0.0010 per message. So, let’s say we send 15,000 messages per month, you only pay $15 per month!
- Free trial
- Free plan
- Price per month15
- Monthly pricing available?
- Money back guarantee
ChatterOn has pretty advanced analytics.
They provide a dashboard in which you can see the number of users, number of messages and number of sessions:
Moreover, you can analyze user retention:
And ultimately, you can see the user input that the chatbot didn’t understand. With this overview, it is extremely easy to improve the answers of your chatbot:
- User input
- User retention
- Sent messages
- Open rate
- Click rate
- Conversion rate
- Fall back rate
- Volunteer users
- Custom dashboards/reports
Unfortunately, ChatterOn has no eCommerce integrations.
- Buy directly within the chatbot
- Cart abandonment
Templates & Cloning
ChatterOn says it has 4 templates, but when you are going to install these templates, only one works.
Furthermore, it is not possible to create templates yourself and share these with others.
On the other hand, it is possible to duplicate your chatbot flows and chatbot elements, so you can reuse them.
- Make template
- Share template
- Duplicate chatbot flows
- Duplicate chatbot elements
With ChatterOn, it is not possible to do optimization, such as A/B Testing.
- A/B Testing
ChatterOn provides really basic documentation regarding their platform, but it’s enough to understand how it works.
Moreover, they have 4 Youtube tutorials in which they explain how you can use ChatterOn.
They also provide support over email.
- Customer support
ChatterOn uses a Visual Flow Builder, has the necessary chatbot elements, has a built-in AI & NLP engine (which works really good), advanced analytics and it is extremely cheap.
But should you buy ChatterOn to build your chatbots?
No, I wouldn’t recommend that.
And that is mainly because of one reason: their live chat. They do offer a live chat feature, but it is too limited. It is not possible to stop the automations of your chatbot and you cannot notify the live chat agent. So this makes it unfeasible to use this feature, especially with a large volume of users. And as I always say, the live chat is the most important integration of any chatbot software. Because when your chatbot fails (and it will fail), you need a human to ensure a good user experience.
If they would improve this feature, I would definitely recommend them.