ChatterOn Review

By Joren Wouters Updated on


ChatterOn is chatbot software for chatbots on Facebook Messenger, websites and Workplace. They even have their own AI & NLP engine. They say it is “The best AI platform for building chatbots”, but is this true? And is this software worth it to invest in? Let’s find out!

For this review of ChatterOn, I used the criteria in my post “How to choose the best chatbot software“.

User Interface

If you log in at ChatterOn, you see an overview of all your chatbots:


And when you are going to build your actual chatbot, ChatterOn makes use of a Visual Flow Builder.


The Flow Builder consists of individual “Modules”, which consist of two elements:

  • A “Bot Says” element in which you determine what the bot sayschatteron-bot-says
  • “User Says” element in which you determine what the user sayschatteron-user-says

This Visual Flow Builder works, but from the Builder itself, it doesn’t give a really good overview of your messages. This is because you need to click on every individual module to see what the content of each module is. Flow builders of other chatbot software are generally easier to use. Because you need to get to know the Flow Builder at first, it takes some time to set up your chatbot.

Furthermore, it is not possible to test your chatbot flows, which is a disadvantage. With ChatterOn, you cannot test your chatbot flows before they actually go live.

  • Visual Flow Builder
    Create chatbot dialogs with a visual flow builder.
  • Test chatbot
    Is it possible to test the chatbot before putting your new flows or changes live?
  • Interface easy to use?
    Is the chatbot platform easy-to-use?
  • Easy to setup a chatbot?
    Is it easy to set up your chatbot with this chatbot platform?

Chatbot elements

With ChatterOn, you can use five elements in your chatbot flows:

  1. Text (with buttons and quick replies)
  2. Carousel (i.e. a Gallery)
  3. Photos
  4. Video
  5. Files


  • Delays
    Use delays between messages in your chatbot
  • Images
    Can you send images via your chatbot?
  • Video
    Can you send video via your chatbot?
  • Audio
    Can you send audio via your chatbot?
  • Attachments
    Can you send attachments via your chatbot?
  • Gallery (Horizontal list)
    Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
  • Vertical list
    Show a vertical list of items inside your chatbot
  • Emojis
    Can you use emojis inside your chatbot?
  • Persistent Menu
    Can you add a persistent menu to your chatbot?
  • Quick Replies
    Can you add quick replies to your chatbot where users can click on?
  • Buttons
    Can you add buttons to your chatbot where users can click on?
  • Free text input
    Can chatbot users freely type text to your chatbot whenever they want to?
  • Location sharing
    Can users share their location inside the chatbot?
  • Email validation
    When a chatbot user gives their email, can the platform validate it's a correct email address?
  • Phone number validation
    When a chatbot user gives their phone number, can the platform validate it's a correct phone number?
  • Date validation
    When a chatbot user gives a date, can the platform validate it's a correct date?


This is a big drawback of ChatterOn.

You cannot add custom fields or tags to users.

Likewise, you cannot make user segments based on custom fields and tags, because they do not exist within ChatterOn.

  • Custom fields
    Store information from your chatbot users inside fields. For example, you can ask for someone's email and store it inside the "email" custom field.
  • Tags
    Add tags to users in your chatbot flows to organize and categorize contacts.
  • User segments
    Can you create user segments based on custom fields and tags?


With ChatterOn, it is not possible to send broadcasts or sequences, so this is a disadvantage, because these are the main ways to get users to your chatbot.

On the other hand, you can use conditions in your chatbot flows, but these are pretty limited. Because you cannot use custom fields or tags, it is only possible to condition on messages, intents, API responses or basic user information (like the first name):


Moreover, you can only make a chatbot in English.

  • Broadcasts
    Send a message to all or a part of your chatbot users at a specific date and time
  • Sequences
    Send messages on a pre-defined schedule with a certain time interval between those messages
  • Conditions
    Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
  • Multiple languages
    Is it possible to create a chatbot in multiple languages?
  • Easy to translate
    Can you translate text to other languages without using a third-party platform and without creating duplicate flows?


This is the best part of ChatterOn, because they have a built-in AI & NLP engine.

So, with this engine, it is possible to capture the intent of the user:


And you can even create your own entities:


Ultimately, you can test whether ChatterOn provides a good answer for a specific user input, right from the interface:


So, the AI & NLP part of ChatterOn is actually really good and easy to use.

  • Keywords
    Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
  • Intents
    Trigger a chatbot flow by understanding the intent of the user.
  • Entities
    Capture specific information from sentences. For example, if a user says "veggie pizza", the chatbot can understand it's not a regular pizza, but a veggie pizza.
  • Dialogflow integration
    Does the chatbot platform provide a direct integration with Google's AI Platform?


ChatterOn provides three channels to put your chatbot on: Websites, Facebook Messenger and WorkPlace (also from Facebook).

So, if you want to create an omnichannel experience for your users, this could be a disadvantage.

What I did notice with Facebook Messenger, is that after a few hours, the chatbot stopped working. I do not know whether this was a one-time thing or there is something wrong with the integration… So this could be important to take into account.

  • Website
    Can you publish your chatbot on your website?
  • Facebook
    Can you publish your chatbot on Facebook?
  • Instagram
  • Whatsapp
    Can you publish your chatbot on WhatsApp?
  • Telegram
    Can you publish your chatbot on Telegram?
  • SMS
    Can you publish your chatbot on SMS?
  • Slack
    Can you publish your chatbot on Slack?
  • Skype
    Can you publish your chatbot on Skype?
  • Email
    Can you publish your chatbot on email?


ChatterOn has a built-in live chat, which is the most important integration of any chatbot software. But I must say, it is extremely limited. With their live chat, it is only possible to send a message to the user. So there are a few disadvantages:

  • You cannot stop the chatbot from saying anything (stop automations). So when you use live chat and the user responds, the chatbot will immediately take the chat over.
  • It is not possible to send notifications to a live chat agent. For example, you want to send a notification when the chatbot doesn’t know an answer to a user question. But with ChatterOn this is not possible. So, I think the live chat agent must intervene self to check?

Because the live chat is so limited, I don’t know if it’s any good to use it at all. At the end of the day, it comes down to helping the user. And when you cannot stop automations or send a notification to a live chat agent when necessary, why should you use it?

Furthermore, ChatterOn has multiple APIs so you can create your own webhooks to connect with other software.

  • Livechat
    Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
  • Zapier
    Direct integration with Zapier, one of the largest integration platforms in the world.
  • Make (formerly Integromat)
    Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
  • Google Sheets
    Direct integration with Google Sheets, to store or retrieve data from sheets.
  • Webhooks
    Can you call a webhook inside your chatbot flow to send data to other applications?


With ChatterOn it is only possible to put a native widget on your website, have a landing page and to create “Send to Messenger” buttons, so your users will go to your chatbot in Facebook Messenger.

With their native website widget, it is possible to change the website widget entirely to your needs and website’s branding, by changing colors, avatars and logos:


It is, unfortunately, not possible to connect your chatbot with Facebook ads, use the One-Time Notification, automatically reply to Facebook comments or create custom URLs to your chatbot.

  • Facebook website widget
    Embed your chatbot as a Facebook Widget on your website.
  • Native website widget
    Embed your chatbot as a native widget (your own branding & colors) on your website.
  • Landing pages
    Can you create a simple landing page to drive users to your chatbot?
  • Facebook Ads
    Start a conversation with your chatbot when someone clicks on a Facebook Ad
  • One-Time Notification
    Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
  • Facebook comments auto-reply
    Automatically reply with your chatbot to users who comment on your Facebook Posts
  • Button creator
    Add a button to your website to drive users to your chatbot
  • Custom URLs for your chatbot
    Generate a simple URL that can be shared anywhere to send users to your chatbot


ChatterOn is extremely cheap.

First of all, they provide a free plan which stays free forever, as long as you are staying under 15,000 messages per month (which is a lot). This plan provides all the features of the platform, which is pretty unique for a free plan.

Then, their first paid plan only costs $0.0010 per message. So, let’s say we send 15,000 messages per month, you only pay $15 per month!


  • Free trial
    Does the chatbot platform provide a free trial?
  • Free plan
    Does the chatbot platform provide a free plan?
  • Price per month
    What is the lowest price per month for creating a chatbot on this platform?
  • Monthly pricing available?
    Is it possible to pay monthly?
  • Money back guarantee
    Is there a money-back guarantee in case you are not satisfied with the platform?


ChatterOn has pretty advanced analytics.

They provide a dashboard in which you can see the number of users, number of messages and number of sessions:


Moreover, you can analyze user retention:


And ultimately, you can see the user input that the chatbot didn’t understand. With this overview, it is extremely easy to improve the answers of your chatbot:


  • Dashboard
    Dashboard that provides general analytics of your chatbot.
  • User input
    Get the input from users that your chatbot didn't understand.
  • Sent messages
    The number of messages that were sent by your chatbot.
  • Open rate
    The percentage of chatbot users that opened a message inside your chatbot.
  • Click rate
    The percentage of chatbot users that click on a button inside your chatbot.
  • Conversion rate
    The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
  • Fall back rate
    The percentage of interactions where the chatbot did not know an answer to a question.
  • Custom dashboards/reports
    Can you create your own dashboard or reports?


Unfortunately, ChatterOn has no eCommerce integrations.

  • Payments
    Collect payments inside your chatbot
  • Shopify
    Direct integration with Shopify to get products, order information and cart data.
  • WooCommerce
    Direct integration with WooCommerce to get products, order information and cart data.
  • Buy directly within the chatbot
    Ability for chatbot users to buy products or services directly from a chatbot
  • Cart abandonment
    Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

Templates & Cloning

ChatterOn says it has 4 templates, but when you are going to install these templates, only one works.

Furthermore, it is not possible to create templates yourself and share these with others.

On the other hand, it is possible to duplicate your chatbot flows and chatbot elements, so you can reuse them.

  • Templates
    How many pre-built templates does the chatbot platform provide?
  • Make template
    Can you make templates yourself?
  • Share template
    Can you share self-created templates with others?
  • Duplicate chatbot flows
    Is it possible to duplicate chatbot flows, so you can easily reuse them?
  • Duplicate chatbot elements
    Is it possible to duplicate chatbot elements, so you can easily reuse them?


With ChatterOn, it is not possible to do optimization, such as A/B Testing.

  • A/B Testing
    Can you optimize your chatbot flows by performing A/B tests?


ChatterOn provides really basic documentation regarding their platform, but it’s enough to understand how it works.

Moreover, they have 4 Youtube tutorials in which they explain how you can use ChatterOn.

They also provide support over email.

  • Tutorials
    Does the chatbot platform provide tutorials on how to use its platform?
  • Documentation
    Does the chatbot platform provide documentation on how to use its platform?
  • Customer support
    Does the chatbot platform provide customer support?


ChatterOn uses a Visual Flow Builder, has the necessary chatbot elements, has a built-in AI & NLP engine (which works really good), advanced analytics and it is extremely cheap.

But should you buy ChatterOn to build your chatbots?

No, I wouldn’t recommend that.

And that is mainly because of one reason: their live chat. They do offer a live chat feature, but it is too limited. It is not possible to stop the automations of your chatbot and you cannot notify the live chat agent. So this makes it unfeasible to use this feature, especially with a large volume of users. And as I always say, the live chat is the most important integration of any chatbot software. Because when your chatbot fails (and it will fail), you need a human to ensure a good user experience.

If they would improve this feature, I would definitely recommend them.

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