Cliengo Review

Cliengo is chatbot software that you can use to make a chatbot for your website, Facebook Messenger and WhatsApp.

But is this chatbot software really worth it to build your chatbots with? Let’s dive in!

What is Cliengo?

Cliengo is not just chatbot software.

Cliengo is software that you can use to connect with your clients in real-time.

It isn’t just only chatbot software, but it actually consists of four components:

1. Chatbot
2. WhatsApp – WhatsApp chatbot
3. CRM – to manage your customers’ information
4. Cliengo Live – Live chat of Cliengo

Before we are going to dive deep into Cliengo, I want to tell you some things.

Cliengo is extremely simple. How their chatbot software works is:

1. User asks a question
2. The chatbot gives an answer to the question
3. Chatbot asks for email and/or phone number
4. Chat is possibly handed over to a live chat agent

That’s basically all there is to Cliengo.

Don’t expect that you can build multiple flows. Don’t expect that you can refer from one flow to another one.

It is basically: Question –> Answer.

Is that simplicity a bad thing? No, I don’t think so. For some businesses it will work, for some businesses it won’t.

I will leave that up to you 😉

User Interface

If you log in at Cliengo, you will first see your dashboard, which is an overview of your latest statistics:

When you are going to install your chatbot, you can choose from 3 channels:

Once you selected one of the channels, you can determine the language of the chatbot and your Business Hours:

The “Business Hours” feature is actually pretty awesome. When a user is chatting with your business outside business hours, you can set different messages then when the user is chatting during business hours.

After you’ve configured this, you can determine the welcome message and default messages the chatbot will ask to your user:

Ultimately, you can determine keywords that your chatbot will automatically answer, but we will handle that in the AI & NLP section.

So, can you make flows? No. Can you go from one part of your chatbot to another one? Also, no.

As I already said, it’s pretty simple. Just Answer –> Question.

Thus, is it easy to set up your chatbot and make one for yourself? Absolutely.

• Visual Flow Builder

  Create chatbot dialogs with a visual flow builder.
• Test chatbot

  Is it possible to test the chatbot before putting your new flows or changes live?
• Interface easy to use?

  Is the chatbot platform easy-to-use?
• Easy to setup a chatbot?

  Is it easy to set up your chatbot with this chatbot platform?

Chatbot elements

Cliengo offers pretty limited chatbot elements.

With Cliengo, it is only possible to use Text and Quick Replies.

Is this enough to make a simple conversation? Yes, it is. But it would be preferable if you could also send images, galleries or videos.

• Delays

  Use delays between messages in your chatbot
• Images

  Can you send images via your chatbot?
• Video

  Can you send video via your chatbot?
• Audio

  Can you send audio via your chatbot?
• Attachments

  Can you send attachments via your chatbot?
• Gallery (Horizontal list)

  Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
• Vertical list

  Show a vertical list of items inside your chatbot
• Emojis

  Can you use emojis inside your chatbot?
• Persistent Menu

  Can you add a persistent menu to your chatbot?
• Quick Replies

  Can you add quick replies to your chatbot where users can click on?
• Buttons

  Can you add buttons to your chatbot where users can click on?
• Free text input

  Can chatbot users freely type text to your chatbot whenever they want to?
• Location sharing

  Can users share their location inside the chatbot?
• Email validation

  When a chatbot user gives their email, can the platform validate it's a correct email address?
• Phone number validation

  When a chatbot user gives their phone number, can the platform validate it's a correct phone number?
• Date validation

  When a chatbot user gives a date, can the platform validate it's a correct date?

Users

With Cliengo, you can see a complete overview of all the users that talked with your chatbot:

When you click on one of them, you will see a complete overview of their user information and their past conversations:

Cliengo only offers the possibility to ask for the name, email and phone number of the user. Therefore, it is not possible to create custom fields and assign a value to it. The same goes for tags.

• Custom fields

  Store information from your chatbot users inside fields. For example, you can ask for someone's email and store it inside the "email" custom field.
• Tags

  Add tags to users in your chatbot flows to organize and categorize contacts.
• User segments

  Can you create user segments based on custom fields and tags?

Messages

With Cliengo, it is not possible to send broadcasts or sequences to your users.

Furthermore, you cannot create conditions in your chatbot flows. This is a drawback, because then you can’t make personalized experiences.

Moreover, it is only possible to make a chatbot in three languages:

What is important, is that you can only select one language at the time. So it’s not possible to have one chatbot that can handle multiple languages.

• Broadcasts

  Send a message to all or a part of your chatbot users at a specific date and time
• Sequences

  Send messages on a pre-defined schedule with a certain time interval between those messages
• Conditions

  Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
• Multiple languages

  Is it possible to create a chatbot in multiple languages?
• Easy to translate

  Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

AI & NLP

Cliengo offers a built-in AI engine that you can use to understand the intent of the user.

You can just create an intent, type in some training phrases and Cliengo will do the work for you:

Unfortunately, you cannot use Entities with Cliengo.

• Keywords

  Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
• Intents

  Trigger a chatbot flow by understanding the intent of the user.
• Entities

  Capture specific information from sentences. For example, if a user says "veggie pizza", the chatbot can understand it's not a regular pizza, but a veggie pizza.
• Dialogflow integration

  Does the chatbot platform provide a direct integration with Google's AI Platform?

Channels

With Cliengo, you can put a chatbot on 3 channels:

• Your website
• Facebook Messenger
• WhatsApp

Also, you can automatically send an email if a user has left their contact information with you:

So, if you want to create an omnichannel experience for your users, this is certainly possible with Cliengo.

• Website

  Can you publish your chatbot on your website?
• Facebook

  Can you publish your chatbot on Facebook?
• Instagram
• Whatsapp

  Can you publish your chatbot on WhatsApp?
• Telegram

  Can you publish your chatbot on Telegram?
• SMS

  Can you publish your chatbot on SMS?
• Slack

  Can you publish your chatbot on Slack?
• Skype

  Can you publish your chatbot on Skype?
• Email

  Can you publish your chatbot on email?

Integrations

Cliengo offers built-in live chat (Cliengo Live), which is the most important integration of any chatbot software. They also provide a mobile app, so you can respond to customer inquiries on the go, which is a big advantage.

Moreover, it provides a Zapier integration, so you can connect your chatbot with almost any software on earth.

I must say that this Zapier integration is a bit minimal. You can only Create or Update a new customer:

Furthermore, you can create your own webhooks with Cliengo.

• Livechat

  Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
• Zapier

  Direct integration with Zapier, one of the largest integration platforms in the world.
• Make (formerly Integromat)

  Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
• Google Sheets

  Direct integration with Google Sheets, to store or retrieve data from sheets.
• Webhooks

  Can you call an API inside your chatbot flow to send or get data from other applications?

Marketing

The marketing possibilities of Cliengo are really limited.

It is only possible to put a native widget on your website and connect your chatbot with Facebook Ads.

Unfortunately, I couldn’t test out their Facebook ads integration, but they say

• Facebook website widget

  Embed your chatbot as a Facebook Widget on your website.
• Native website widget

  Embed your chatbot as a native widget (your own branding & colors) on your website.
• Landing pages

  Can you create a simple landing page to drive users to your chatbot?
• Facebook Ads

  Start a conversation with your chatbot when someone clicks on a Facebook Ad
• One-Time Notification

  Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
• Facebook comments auto-reply

  Automatically reply with your chatbot to users who comment on your Facebook Posts
• Button creator

  Add a button to your website to drive users to your chatbot
• Custom URLs for your chatbot

  Generate a simple URL that can be shared anywhere to send users to your chatbot

Pricing

Cliengo has a free plan that consists of up to 10 lead, 1 chatbot and 3 users. It includes a web widget, web WhatsApp widget, Facebook Messenger chatbot and their CRM.

In the first paid plan (Starter) available for $24 per month, you can have 2 chatbots, 3 users, a Custom WhatsApp Widget, CRM Reports, Email Auto Responses and a Mobile App (for their live chat):

With their Premium plan, you can have a WhatsApp chatbot and integrations with Zapier and their API. The WhatsApp integration comes with additional costs, but it is not clear how high these costs are.

I think the prices of Cliengo are pretty reasonable. Paying $24 per month for a CRM, 2 chatbots and live chat isn’t that much.

• Free trial

  Does the chatbot platform provide a free trial?
• Free plan

  Does the chatbot platform provide a free plan?
• Price per month

  What is the lowest price per month for creating a chatbot on this platform?
• Monthly pricing available?

  Is it possible to pay monthly?
• Money back guarantee

  Is there a money-back guarantee in case you are not satisfied with the platform?

Analytics

Cliengo offers a dashboard which shows you the number of new leads, the number of leads in progress and the number of sales:

But that’s basically it. So the analytics are pretty minimal.

It could be that there are more analytics and I just don’t have enough data yet, but I couldn’t find any documentation on this…

• Dashboard

  Dashboard that provides general analytics of your chatbot.
• User input

  Get the input from users that your chatbot didn't understand.
• Sent messages

  The number of messages that were sent by your chatbot.
• Open rate

  The percentage of chatbot users that opened a message inside your chatbot.
• Click rate

  The percentage of chatbot users that click on a button inside your chatbot.
• Conversion rate

  The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
• Fall back rate

  The percentage of interactions where the chatbot did not know an answer to a question.
• Custom dashboards/reports

  Can you create your own dashboard or reports?

eCommerce

Unfortunately, Cliengo doesn’t have any eCommerce integrations.

• Payments

  Collect payments inside your chatbot
• Shopify

  Direct integration with Shopify to get products, order information and cart data.
• WooCommerce

  Direct integration with WooCommerce to get products, order information and cart data.
• Buy directly within the chatbot

  Ability for chatbot users to buy products or services directly from a chatbot
• Cart abandonment

  Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

Templates & Cloning

Cliengo doesn’t provide any templates or the ability to make templates yourself.

Moreover, you cannot duplicate your chatbot flows or your chatbot elements.

• Templates

  How many pre-built templates does the chatbot platform provide?
  0
• Make template

  Can you make templates yourself?
• Share template

  Can you share self-created templates with others?
• Duplicate chatbot flows

  Is it possible to duplicate chatbot flows, so you can easily reuse them?
• Duplicate chatbot elements

  Is it possible to duplicate chatbot elements, so you can easily reuse them?

Optimization

With Cliengo, you cannot do any optimization, like A/B Testing.

• A/B Testing

  Can you optimize your chatbot flows by performing A/B tests?

Support

Cliengo offers documentation and tutorials on how to use their platform, but these are a bit minimal.

Moreover, they provide support via chatbot, their live chat and email.

• Tutorials

  Does the chatbot platform provide tutorials on how to use its platform?
• Documentation

  Does the chatbot platform provide documentation on how to use its platform?
• Customer support

  Does the chatbot platform provide customer support?

Conclusion

So, would I buy Cliengo to build my chatbots?

No, I wouldn’t. Except for two scenarios.

First, if you already use Cliengo for your CRM. Then, the chatbot part of Cliengo is a good start to see whether chatbots are a good fit for your business.

Second, if you only want to automatically respond to user questions and refer to a live chat agent.

But for all other scenarios, I think Cliengo is just too basic and simple.

With Cliengo:

• You cannot create custom chatbot flows, you can only give answers to questions
• You only have two chatbot elements
• It is not possible to use custom fields or tags
• Cannot send broadcasts and sequences
• Not possible to use conditions in your chatbot flows
• There are limited marketing possibilities
• Minimal analytics