Cliengo Review

By Joren Wouters Updated on

Cliengo Review

Cliengo is chatbot software that you can use to make a chatbot for your website, Facebook Messenger and WhatsApp.

But is this chatbot software really worth it to build your chatbots with? Let’s dive in!

What is Cliengo?

Cliengo is not just chatbot software.

Cliengo is software that you can use to connect with your clients in real-time.

It isn’t just only chatbot software, but it actually consists of four components:

  1. Chatbot
  2. WhatsApp – WhatsApp chatbot
  3. CRM – to manage your customers’ information
  4. Cliengo Live – Live chat of Cliengo

Before we are going to dive deep into Cliengo, I want to tell you some things.

Cliengo is extremely simple. How their chatbot software works is:

  1. User asks a question
  2. The chatbot gives an answer to the question
  3. Chatbot asks for email and/or phone number
  4. Chat is possibly handed over to a live chat agent

That’s basically all there is to Cliengo.

Don’t expect that you can build multiple flows. Don’t expect that you can refer from one flow to another one.

It is basically: Question –> Answer.

Is that simplicity a bad thing? No, I don’t think so. For some businesses it will work, for some businesses it won’t.

I will leave that up to you 😉

User Interface

If you log in at Cliengo, you will first see your dashboard, which is an overview of your latest statistics:

cliengo-dashboard

When you are going to install your chatbot, you can choose from 3 channels:

cliengo-channels

Once you selected one of the channels, you can determine the language of the chatbot and your Business Hours:

cliengo-business-hours

The “Business Hours” feature is actually pretty awesome. When a user is chatting with your business outside business hours, you can set different messages then when the user is chatting during business hours.

After you’ve configured this, you can determine the welcome message and default messages the chatbot will ask to your user:

cliengo-welcome-messages

Ultimately, you can determine keywords that your chatbot will automatically answer, but we will handle that in the AI & NLP section.

So, can you make flows? No. Can you go from one part of your chatbot to another one? Also, no.

As I already said, it’s pretty simple. Just Answer –> Question.

Thus, is it easy to set up your chatbot and make one for yourself? Absolutely.

  • Visual Flow Builder
    Create chatbot dialogs with a visual flow builder.
  • Test chatbot
    Is it possible to test the chatbot before putting your new flows or changes live?
  • Interface easy to use?
    Is the chatbot platform easy-to-use?
  • Easy to setup a chatbot?
    Is it easy to set up your chatbot with this chatbot platform?

Chatbot elements

Cliengo offers pretty limited chatbot elements.

With Cliengo, it is only possible to use Text and Quick Replies.

Is this enough to make a simple conversation? Yes, it is. But it would be preferable if you could also send images, galleries or videos.

  • Delays
    Use delays between messages in your chatbot
  • Images
    Can you send images via your chatbot?
  • Video
    Can you send video via your chatbot?
  • Audio
    Can you send audio via your chatbot?
  • Attachments
    Can you send attachments via your chatbot?
  • Gallery (Horizontal list)
    Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
  • Vertical list
    Show a vertical list of items inside your chatbot
  • Emojis
    Can you use emojis inside your chatbot?
  • Persistent Menu
    Can you add a persistent menu to your chatbot?
  • Quick Replies
    Can you add quick replies to your chatbot where users can click on?
  • Buttons
    Can you add buttons to your chatbot where users can click on?
  • Free text input
    Can chatbot users freely type text to your chatbot whenever they want to?
  • Location sharing
    Can users share their location inside the chatbot?
  • Email validation
    When a chatbot user gives their email, can the platform validate it's a correct email address?
  • Phone number validation
    When a chatbot user gives their phone number, can the platform validate it's a correct phone number?
  • Date validation
    When a chatbot user gives a date, can the platform validate it's a correct date?

Users

With Cliengo, you can see a complete overview of all the users that talked with your chatbot:

cliengo-users

When you click on one of them, you will see a complete overview of their user information and their past conversations:

cliengo-user-information

Cliengo only offers the possibility to ask for the name, email and phone number of the user. Therefore, it is not possible to create custom fields and assign a value to it. The same goes for tags.

  • Custom fields
    Store information from your chatbot users inside fields. For example, you can ask for someone's email and store it inside the "email" custom field.
  • Tags
    Add tags to users in your chatbot flows to organize and categorize contacts.
  • User segments
    Can you create user segments based on custom fields and tags?

Messages

With Cliengo, it is not possible to send broadcasts or sequences to your users.

Furthermore, you cannot create conditions in your chatbot flows. This is a drawback, because then you can’t make personalized experiences.

Moreover, it is only possible to make a chatbot in three languages:

cliengo-facebook-languages

What is important, is that you can only select one language at the time. So it’s not possible to have one chatbot that can handle multiple languages.

  • Broadcasts
    Send a message to all or a part of your chatbot users at a specific date and time
  • Sequences
    Send messages on a pre-defined schedule with a certain time interval between those messages
  • Conditions
    Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
  • Multiple languages
    Is it possible to create a chatbot in multiple languages?
  • Easy to translate
    Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

AI & NLP

Cliengo offers a built-in AI engine that you can use to understand the intent of the user.

You can just create an intent, type in some training phrases and Cliengo will do the work for you:

cliengo-ai-nlp

Unfortunately, you cannot use Entities with Cliengo.

  • Keywords
    Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
  • Intents
    Trigger a chatbot flow by understanding the intent of the user.
  • Entities
    Capture specific information from sentences. For example, if a user says "veggie pizza", the chatbot can understand it's not a regular pizza, but a veggie pizza.
  • Dialogflow integration
    Does the chatbot platform provide a direct integration with Google's AI Platform?

Channels

With Cliengo, you can put a chatbot on 3 channels:

  • Your website
  • Facebook Messenger
  • WhatsApp

Also, you can automatically send an email if a user has left their contact information with you:

cliengo-email-autoresponse

So, if you want to create an omnichannel experience for your users, this is certainly possible with Cliengo.

  • Website
    Can you publish your chatbot on your website?
  • Facebook
    Can you publish your chatbot on Facebook?
  • Instagram
  • Whatsapp
    Can you publish your chatbot on WhatsApp?
  • Telegram
    Can you publish your chatbot on Telegram?
  • SMS
    Can you publish your chatbot on SMS?
  • Slack
    Can you publish your chatbot on Slack?
  • Skype
    Can you publish your chatbot on Skype?
  • Email
    Can you publish your chatbot on email?

Integrations

Cliengo offers built-in live chat (Cliengo Live), which is the most important integration of any chatbot software. They also provide a mobile app, so you can respond to customer inquiries on the go, which is a big advantage.

Moreover, it provides a Zapier integration, so you can connect your chatbot with almost any software on earth.

I must say that this Zapier integration is a bit minimal. You can only Create or Update a new customer:

cliengo-zapier-integration

Furthermore, you can create your own webhooks with Cliengo.

  • Livechat
    Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
  • Zapier
    Direct integration with Zapier, one of the largest integration platforms in the world.
  • Make (formerly Integromat)
    Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
  • Google Sheets
    Direct integration with Google Sheets, to store or retrieve data from sheets.
  • Webhooks
    Can you call an API inside your chatbot flow to send or get data from other applications?

Marketing

The marketing possibilities of Cliengo are really limited.

It is only possible to put a native widget on your website and connect your chatbot with Facebook Ads.

Unfortunately, I couldn’t test out their Facebook ads integration, but they say

  • Facebook website widget
    Embed your chatbot as a Facebook Widget on your website.
  • Native website widget
    Embed your chatbot as a native widget (your own branding & colors) on your website.
  • Landing pages
    Can you create a simple landing page to drive users to your chatbot?
  • Facebook Ads
    Start a conversation with your chatbot when someone clicks on a Facebook Ad
  • One-Time Notification
    Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
  • Facebook comments auto-reply
    Automatically reply with your chatbot to users who comment on your Facebook Posts
  • Button creator
    Add a button to your website to drive users to your chatbot
  • Custom URLs for your chatbot
    Generate a simple URL that can be shared anywhere to send users to your chatbot

Pricing

Cliengo has a free plan that consists of up to 10 lead, 1 chatbot and 3 users. It includes a web widget, web WhatsApp widget, Facebook Messenger chatbot and their CRM.

In the first paid plan (Starter) available for $24 per month, you can have 2 chatbots, 3 users, a Custom WhatsApp Widget, CRM Reports, Email Auto Responses and a Mobile App (for their live chat):

cliengo-pricing

With their Premium plan, you can have a WhatsApp chatbot and integrations with Zapier and their API. The WhatsApp integration comes with additional costs, but it is not clear how high these costs are.

I think the prices of Cliengo are pretty reasonable. Paying $24 per month for a CRM, 2 chatbots and live chat isn’t that much.

  • Free trial
    Does the chatbot platform provide a free trial?
  • Free plan
    Does the chatbot platform provide a free plan?
  • Price per month
    What is the lowest price per month for creating a chatbot on this platform?
  • Monthly pricing available?
    Is it possible to pay monthly?
  • Money back guarantee
    Is there a money-back guarantee in case you are not satisfied with the platform?

Analytics

Cliengo offers a dashboard which shows you the number of new leads, the number of leads in progress and the number of sales:

cliengo-dashboard

But that’s basically it. So the analytics are pretty minimal.

It could be that there are more analytics and I just don’t have enough data yet, but I couldn’t find any documentation on this…

  • Dashboard
    Dashboard that provides general analytics of your chatbot.
  • User input
    Get the input from users that your chatbot didn't understand.
  • Sent messages
    The number of messages that were sent by your chatbot.
  • Open rate
    The percentage of chatbot users that opened a message inside your chatbot.
  • Click rate
    The percentage of chatbot users that click on a button inside your chatbot.
  • Conversion rate
    The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
  • Fall back rate
    The percentage of interactions where the chatbot did not know an answer to a question.
  • Custom dashboards/reports
    Can you create your own dashboard or reports?

eCommerce

Unfortunately, Cliengo doesn’t have any eCommerce integrations.

  • Payments
    Collect payments inside your chatbot
  • Shopify
    Direct integration with Shopify to get products, order information and cart data.
  • WooCommerce
    Direct integration with WooCommerce to get products, order information and cart data.
  • Buy directly within the chatbot
    Ability for chatbot users to buy products or services directly from a chatbot
  • Cart abandonment
    Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

Templates & Cloning

Cliengo doesn’t provide any templates or the ability to make templates yourself.

Moreover, you cannot duplicate your chatbot flows or your chatbot elements.

  • Templates
    How many pre-built templates does the chatbot platform provide?
    0
  • Make template
    Can you make templates yourself?
  • Share template
    Can you share self-created templates with others?
  • Duplicate chatbot flows
    Is it possible to duplicate chatbot flows, so you can easily reuse them?
  • Duplicate chatbot elements
    Is it possible to duplicate chatbot elements, so you can easily reuse them?

Optimization

With Cliengo, you cannot do any optimization, like A/B Testing.

  • A/B Testing
    Can you optimize your chatbot flows by performing A/B tests?

Support

Cliengo offers documentation and tutorials on how to use their platform, but these are a bit minimal.

Moreover, they provide support via chatbot, their live chat and email.

  • Tutorials
    Does the chatbot platform provide tutorials on how to use its platform?
  • Documentation
    Does the chatbot platform provide documentation on how to use its platform?
  • Customer support
    Does the chatbot platform provide customer support?

Conclusion

So, would I buy Cliengo to build my chatbots?

No, I wouldn’t. Except for two scenarios.

First, if you already use Cliengo for your CRM. Then, the chatbot part of Cliengo is a good start to see whether chatbots are a good fit for your business.

Second, if you only want to automatically respond to user questions and refer to a live chat agent.

But for all other scenarios, I think Cliengo is just too basic and simple.

With Cliengo:

  • You cannot create custom chatbot flows, you can only give answers to questions
  • You only have two chatbot elements
  • It is not possible to use custom fields or tags
  • Cannot send broadcasts and sequences
  • Not possible to use conditions in your chatbot flows
  • There are limited marketing possibilities
  • Minimal analytics

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