Cliengo Review

By Joren Wouters Updated on

Cliengo

Cliengo is chatbot software that you can use to make a chatbot for your website, Facebook Messenger and WhatsApp.

But is this chatbot software really worth it to build your chatbots with? Let’s dive in!

What is Cliengo?

Cliengo is not just chatbot software.

Cliengo is software that you can use to connect with your clients in real-time.

It isn’t just only chatbot software, but it actually consists of four components:

  1. Chatbot
  2. WhatsApp – WhatsApp chatbot
  3. CRM – to manage your customers’ information
  4. Cliengo Live – Live chat of Cliengo

Before we are going to dive deep into Cliengo, I want to tell you some things.

Cliengo is extremely simple. How their chatbot software works is:

  1. User asks a question
  2. The chatbot gives an answer to the question
  3. Chatbot asks for email and/or phone number
  4. Chat is possibly handed over to a live chat agent

That’s basically all there is to Cliengo.

Don’t expect that you can build multiple flows. Don’t expect that you can refer from one flow to another one.

It is basically: Question –> Answer.

Is that simplicity a bad thing? No, I don’t think so. For some businesses it will work, for some businesses it won’t.

I will leave that up to you 😉

User Interface

If you log in at Cliengo, you will first see your dashboard, which is an overview of your latest statistics:

cliengo-dashboard

When you are going to install your chatbot, you can choose from 3 channels:

cliengo-channels

Once you selected one of the channels, you can determine the language of the chatbot and your Business Hours:

cliengo-business-hours

The “Business Hours” feature is actually pretty awesome. When a user is chatting with your business outside business hours, you can set different messages then when the user is chatting during business hours.

After you’ve configured this, you can determine the welcome message and default messages the chatbot will ask to your user:

cliengo-welcome-messages

Ultimately, you can determine keywords that your chatbot will automatically answer, but we will handle that in the AI & NLP section.

So, can you make flows? No. Can you go from one part of your chatbot to another one? Also, no.

As I already said, it’s pretty simple. Just Answer –> Question.

Thus, is it easy to set up your chatbot and make one for yourself? Absolutely.

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

Chatbot elements

Cliengo offers pretty limited chatbot elements.

With Cliengo, it is only possible to use Text and Quick Replies.

Is this enough to make a simple conversation? Yes, it is. But it would be preferable if you could also send images, galleries or videos.

  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

Users

With Cliengo, you can see a complete overview of all the users that talked with your chatbot:

cliengo-users

When you click on one of them, you will see a complete overview of their user information and their past conversations:

cliengo-user-information

Cliengo only offers the possibility to ask for the name, email and phone number of the user. Therefore, it is not possible to create custom fields and assign a value to it. The same goes for tags.

  • Custom fields
  • Tags
  • User segments

Messages

With Cliengo, it is not possible to send broadcasts or sequences to your users.

Furthermore, you cannot create conditions in your chatbot flows. This is a drawback, because then you can’t make personalized experiences.

Moreover, it is only possible to make a chatbot in three languages:

cliengo-facebook-languages

What is important, is that you can only select one language at the time. So it’s not possible to have one chatbot that can handle multiple languages.

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

AI & NLP

Cliengo offers a built-in AI engine that you can use to understand the intent of the user.

You can just create an intent, type in some training phrases and Cliengo will do the work for you:

cliengo-ai-nlp

Unfortunately, you cannot use Entities with Cliengo.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

Channels

With Cliengo, you can put a chatbot on 3 channels:

  • Your website
  • Facebook Messenger
  • WhatsApp

Also, you can automatically send an email if a user has left their contact information with you:

cliengo-email-autoresponse

So, if you want to create an omnichannel experience for your users, this is certainly possible with Cliengo.

  • Website
  • Facebook
  • SMS
  • Slack
  • Whatsapp
  • Telegram
  • Skype
  • Email

Integrations

Cliengo offers built-in live chat (Cliengo Live), which is the most important integration of any chatbot software. They also provide a mobile app, so you can respond to customer inquiries on the go, which is a big advantage.

Moreover, it provides a Zapier integration, so you can connect your chatbot with almost any software on earth.

I must say that this Zapier integration is a bit minimal. You can only Create or Update a new customer:

cliengo-zapier-integration

Furthermore, you can create your own webhooks with Cliengo.

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

Marketing

The marketing possibilities of Cliengo are really limited.

It is only possible to put a native widget on your website and connect your chatbot with Facebook Ads.

Unfortunately, I couldn’t test out their Facebook ads integration, but they say

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

Pricing

Cliengo has a free plan that consists of up to 10 lead, 1 chatbot and 3 users. It includes a web widget, web WhatsApp widget, Facebook Messenger chatbot and their CRM.

In the first paid plan (Starter) available for $24 per month, you can have 2 chatbots, 3 users, a Custom WhatsApp Widget, CRM Reports, Email Auto Responses and a Mobile App (for their live chat):

cliengo-pricing

With their Premium plan, you can have a WhatsApp chatbot and integrations with Zapier and their API. The WhatsApp integration comes with additional costs, but it is not clear how high these costs are.

I think the prices of Cliengo are pretty reasonable. Paying $24 per month for a CRM, 2 chatbots and live chat isn’t that much.

  • Free trial
  • Free plan
  • Price per month
  • Monthly pricing available?
  • Money back guarantee

Analytics

Cliengo offers a dashboard which shows you the number of new leads, the number of leads in progress and the number of sales:

cliengo-dashboard

But that’s basically it. So the analytics are pretty minimal.

It could be that there are more analytics and I just don’t have enough data yet, but I couldn’t find any documentation on this…

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

eCommerce

Unfortunately, Cliengo doesn’t have any eCommerce integrations.

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

Templates & Cloning

Cliengo doesn’t provide any templates or the ability to make templates yourself.

Moreover, you cannot duplicate your chatbot flows or your chatbot elements.

  • Templates
    0
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

Optimization

With Cliengo, you cannot do any optimization, like A/B Testing.

  • A/B Testing

Support

Cliengo offers documentation and tutorials on how to use their platform, but these are a bit minimal.

Moreover, they provide support via chatbot, their live chat and email.

  • Tutorials
  • Documentation
  • Customer support

Conclusion

So, would I buy Cliengo to build my chatbots?

No, I wouldn’t. Except for two scenarios.

First, if you already use Cliengo for your CRM. Then, the chatbot part of Cliengo is a good start to see whether chatbots are a good fit for your business.

Second, if you only want to automatically respond to user questions and refer to a live chat agent.

But for all other scenarios, I think Cliengo is just too basic and simple.

With Cliengo:

  • You cannot create custom chatbot flows, you can only give answers to questions
  • You only have two chatbot elements
  • It is not possible to use custom fields or tags
  • Cannot send broadcasts and sequences
  • Not possible to use conditions in your chatbot flows
  • There are limited marketing possibilities
  • Minimal analytics

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