Collect.chat Review

By Joren Wouters Updated on

Collect.chat

Collect.chat is a chatbot builder for creating chatbots on your website. But what are the pros and cons of this chatbot builder? And should you use it to create your chatbots?

Let’s dive in!

User Interface

If you log in for the first time at Collect.chat, it provides a tutorial on how you can get started with the platform, which is really useful:

collect-chat-quick-start

When you are going to build your chatbot flows, Collect.chat uses a drag-and-drop builder where you can drag elements form the left to the conversation on the right:

collect-chat-builder

Moreover, you can also test the chatbot inside the interface before the changes actually go live:

collect-chat-test-chatbot

In general, the interface is easy to use and it is also easy to use to set up a chatbot.

But, there is one drawback: Each chatbot can only consist of one chatbot flow (called a Script in Collect.chat). This means that for each chatbot flow, you need to create a separate chatbot.

This is not really scalable. For example, if you want to change the design of your chatbot (how it shows on your website), you need to change the design of all of your chatbots manually.

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

Chatbot elements

Collect.chat provides all the chatbot elements you need to create your own chatbot.

They lack some elements, such as Delays, Audio and Attachments, but these are certainly no deal-breakers.

  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

Users

In Collect.chat there is no complete overview of all the user information that was collected through your chatbot. But it is possible to see all the responses in one overview, which is covered in the Analytics section.

Moreover, you can just ask a question to a user and the response to that question will automatically be saved in a custom field.

Again, this structure is not really scalable in my opinion. Let’s say we have two separate chatbots: one on our Home page and on our Contact page. A user comes through your website and leaves his name in the Home chatbot. Then if he talks to the chatbot on the Contact page, we cannot use the name that is provided to use in the Home chatbot, which is a drawback.

  • Custom fields
  • Tags
  • User segments

Messages

With Collect.chat it is not possible to create broadcasts, which is a small drawback.

Also, it is not possible to send sequences to your users. But this is also logical because Collect.chat only provides chatbots for websites.

Fortunately, it is possible to use conditions in your chatbot flow by using the Logical Jump feature of Collect.Chat:

collect-chat-logical-jump

Moreover, it is possible to have a chatbot in any language, but it is not possible to have one chatbot in multiple languages at the same time (then you have to create two separate chatbots).

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

AI & NLP

With Collect.chat, you cannot automatically reply to questions. It is not possible to recognize keywords or understand the intent of the user.

So this is a pretty big drawback for a chatbot builder.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

Channels

Collect.chat provides only one channel to create chatbots for Websites.

  • Website
  • Facebook
  • Instagram
  • Whatsapp
  • Telegram
  • SMS
  • Slack
  • Skype
  • Email

Integrations

Collect.chat doesn’t provide a live chat integration, which is a bummer, because this is the most important integration of any chatbot platform.

Fortunately, they do have an integration with Zapier, that allows you to connect to almost every software application on earth.

Moreover, it is possible to send data from Collect.chat to Google Sheet using their direct integration.

If this is not enough for you, you can also choose to create your own webhooks.

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

Marketing

With Collect.chat, you can put a widget on your website, embed the chatbot in one of your website’s pages and create a landing page.

These three options for your website are pretty advanced. You can change the avatar, appearance and colors of the widget:

collect-chat-website-widget

And with the website widget, you can also change its behavior. For example, you can choose to only show the widget when the user leaves the page after a certain amount of time:

collect-chat-widget-behavior

Moreover, you can choose to only show the widget on specific pages of your website:

collect-chat-widget-specific-page

There is only one drawback to this. As said before, one chatbot has one chatbot flow. But this is also true for the website implementation. One chatbot could either be one widget, one embed on a specific page of your website or one landing page, but not multiple things at the same time.

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

Pricing

Collect.chat provides a free trial that allows you to test out their Lite plan (first paid plan). Also, they provide a Free plan that comes with unlimited chatbots, 50 conversations per month, analytics and appointment booking.

Their Lite plan comes with 500 conversations per month, all the features in the Free plan, conditions and webhooks:

collect-chat-pricing

The two additional plans each come with more features and more conversations per month.

  • Free trial
  • Free plan
  • Price per month
    18
  • Monthly pricing available?
  • Money back guarantee

Analytics

In Collect.chat, you can see a table with all of the responses that are provided to the chatbot:

collect-chat-responses

Also, you can see the responses to certain questions of your chatbot:

collect-chat-responses-question

Lastly, they provide a dashboard showing the number of interactions over time:

collect-chat-interactions

This is not much, but I think these analytics provide enough insight to improve the structure of your chatbot.

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

eCommerce

Unfortunately, Collect.chat does not provide any direct eCommerce integrations.

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

Templates & Cloning

Collect.chat provides 50 templates that can help you to get started with your chatbot right away.

However, it is not possible to create these templates yourself and share them with others.

On the other hand, it is possible to duplicate your chatbot flows and chatbot elements, so that you can easily reuse them.

  • Templates
    50
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

Optimization

It is not possible to do any optimization with Collect.chat.

  • A/B Testing

Support

Collect.chat has a help desk with lots of tutorials and documentation on how you can use their platform.

Moreover, they provide support via live chat and email.

  • Tutorials
  • Documentation
  • Customer support

Conclusion

So, should you buy Collect.chat to create your chatbots?

No, I wouldn’t recommend that.

And this is because of three reasons:

First of all, Collect.chat does not provide live chat, which is the most important integration of any chatbot builder. If your chatbot fails (and it will fail!), you can always forward the conversation to a human that can ensure a good experience. However, when you don’t have a live chat, you cannot ensure that experience.

Secondly, each chatbot in Collect.chat consists of one chatbot flow. But this also means, that it is only possible to have one widget per chatbot flow and you can only see the analytics of one chatbot flow. As you can imagine, this is not really scalable. For example, if you want multiple chatbot flows on your website, you need to manually create them one-by-one and also analyze them one-by-one.

Thirdly, it is not possible to automatically reply to the questions of users. And isn’t that what chatbots are all about?

collect-chat-review

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