Quriobot Review

Quriobot is chatbot software for building a chatbot for your website and on Facebook Messenger. But is this software worth investing in? Let’s find out!

For writing this review about Quriobot, I used the criteria of my post “How to choose the best chatbot software“.

User Interface

When you log in to Quriobot, you will get an overview of all your chatbots:

If you click on one of the chatbots, you can set up your chatbot flows.

You can set up a chatbot flow in 3 steps:

First, you need to set the bot messages, which are the messages that your chatbot will be sending:

Then you can determine the answer options for the user:

And finally, determine the bot responses based on the answer:

This structure is a little bit different than most other chatbot software, but it is actually pretty easy to use. If you think about it, the structure of the chatbot flows makes perfect sense.

When you click on the toggle in the left-bottom corner, it is also possible to switch to a Visual Flow Builder view:

Thus, it is easy to set up your chatbot. If you don’t have much experience with chatbots, you can use one of the 14 templates that Quriobot provides.

• Visual Flow Builder

  Create chatbot dialogs with a visual flow builder.
• Test chatbot

  Is it possible to test the chatbot before putting your new flows or changes live?
• Interface easy to use?

  Is the chatbot platform easy-to-use?
• Easy to setup a chatbot?

  Is it easy to set up your chatbot with this chatbot platform?

Chatbot elements

With Quriobot you can choose from various elements to create your chatbot flows:

Next to the “standard” elements, like images, videos and attachments, Quriobot also provides more specific elements, such as:

• A slider
• Legal element to ask for the consent of the user
• Asking for the IBAN (bank account number) with validation

The only drawback of Quriobot is that a user is not possible to ask anything whenever he wants. The user can only type in something if you set it up in your chatbot flow, for example when you ask a question.

• Delays

  Use delays between messages in your chatbot
• Images

  Can you send images via your chatbot?
• Video

  Can you send video via your chatbot?
• Audio

  Can you send audio via your chatbot?
• Attachments

  Can you send attachments via your chatbot?
• Gallery (Horizontal list)

  Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
• Vertical list

  Show a vertical list of items inside your chatbot
• Emojis

  Can you use emojis inside your chatbot?
• Persistent Menu

  Can you add a persistent menu to your chatbot?
• Quick Replies

  Can you add quick replies to your chatbot where users can click on?
• Buttons

  Can you add buttons to your chatbot where users can click on?
• Free text input

  Can chatbot users freely type text to your chatbot whenever they want to?
• Location sharing

  Can users share their location inside the chatbot?
• Email validation

  When a chatbot user gives their email, can the platform validate it's a correct email address?
• Phone number validation

  When a chatbot user gives their phone number, can the platform validate it's a correct phone number?
• Date validation

  When a chatbot user gives a date, can the platform validate it's a correct date?

Users

With Quriobot, you can store the first name, last name and email. But that’s pretty much it. Unfortunately, it is not possible to make your own custom fields and assign a value to them. The same is true for assigning tags and creating segments, not possible.

This is actually a pretty big disadvantage. In general, chatbots are a great means to get to know more about your audience and segment them based on that information. But with Quriobot, that is not possible.

• Custom fields

  Store information from your chatbot users inside fields. For example, you can ask for someone's email and store it inside the "email" custom field.
• Tags

  Add tags to users in your chatbot flows to organize and categorize contacts.
• User segments

  Can you create user segments based on custom fields and tags?

Messages

With Quriobot it is not possible to send broadcasts and sequences.

This is a huge drawback because these two types of messages are really important to drive users to your chatbot.

Their roadmap says they are currently working on it, so maybe they add soon.

Furthermore, it is possible to use conditions in your chatbot flows.

Also, it is extremely easy to translate your chatbot to different languages.

You can just set different languages in your bot settings:

And then add translations of your chatbot messages to your chatbot flows:

• Broadcasts

  Send a message to all or a part of your chatbot users at a specific date and time
• Sequences

  Send messages on a pre-defined schedule with a certain time interval between those messages
• Conditions

  Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
• Multiple languages

  Is it possible to create a chatbot in multiple languages?
• Easy to translate

  Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

AI & NLP

With Quriobot it is possible to recognize keywords that are said by the user using their advanced conditions block:

But to be clear, it is not possible for the user to ask a question whenever they want. It is only possible to say something if it is built in the flow. This also means that the recognition of the keywords must be set specifically for each question.

Unfortunately, it is not possible to use any kind of AI & NLP, such as understanding the intent of the user and using entities.

• Keywords

  Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
• Intents

  Trigger a chatbot flow by understanding the intent of the user.
• Entities

  Capture specific information from sentences. For example, if a user says "veggie pizza", the chatbot can understand it's not a regular pizza, but a veggie pizza.
• Dialogflow integration

  Does the chatbot platform provide a direct integration with Google's AI Platform?

Channels

With Quriobot it is possible to create a chatbot on your website, WhatsApp and Facebook Messenger.

So it is possible to create an omnichannel chatbot experience with Quriobot.

To use WhatsApp, Quriobot offers a direct integration with Twilio.

• Website

  Can you publish your chatbot on your website?
• Facebook

  Can you publish your chatbot on Facebook?
• Instagram
• Whatsapp

  Can you publish your chatbot on WhatsApp?
• Telegram

  Can you publish your chatbot on Telegram?
• SMS

  Can you publish your chatbot on SMS?
• Slack

  Can you publish your chatbot on Slack?
• Skype

  Can you publish your chatbot on Skype?
• Email

  Can you publish your chatbot on email?

Integrations

Quriobot has a live chat integration with LiveAgent, which is the most important integration any chatbot software needs.

Moreover, they have a Zapier and Integromat integration, so you can integrate your chatbot with other software you are using, such as your CRM. If you want to go further, you can also create your own webhooks.

Unfortunately, Quriobot doesn’t provide integrations with Google Sheets.

• Livechat

  Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
• Zapier

  Direct integration with Zapier, one of the largest integration platforms in the world.
• Make (formerly Integromat)

  Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
• Google Sheets

  Direct integration with Google Sheets, to store or retrieve data from sheets.
• Webhooks

  Can you call a webhook inside your chatbot flow to send data to other applications?

Marketing

Quriobot provides an advanced native website widget and a Facebook Messenger widget.

Moreover, they provide the possibility to create landing pages, connect your chatbot with Facebook ads, automatically reply to Facebook comments and create custom URLs to specific parts of your chatbot.

Advanced website widget

As said before, Quriobot has a pretty advanced website widget. And I also think this is the best channel to use Quriobot for.

First of all, you can set the design of the website widget exactly to your website’s branding. You can set the colors of every element, add your own avatar, set the position of the widget and whether to use it on mobile and desktop:

Second, you can determine the behavior of the website widget. With the behavior, you can:

• Set a welcome message for your website users
• Show that message, based on:
  • A certain amount of time
  • How many pages the user has visited
  • When the user exits the website
• Determine whether to show the message on desktop and/or mobile
• And even determine the chat speed of the chatbot:

Advanced Auto-Reply to Facebook Comments

Next to their advanced website widget, they also have an advanced auto-reply to Facebook comments.

SilFer Bots is next to Quriobot the only chatbot software that offers this feature. Other chatbot software companies do not have this.

Usually, with auto-reply to Facebook comments, you make a Facebook post, people comment on it and you can send them an automatic reply in Facebook Messenger.

But Quriobot goes further. In addition to sending a message in Messenger, you can also make a public reply:

This “public reply” is a reply that automatically goes in the comment section of your post.

And because Quriobot offers multiple languages, you can also set that message per language.

Really useful feature!

• Facebook website widget

  Embed your chatbot as a Facebook Widget on your website.
• Native website widget

  Embed your chatbot as a native widget (your own branding & colors) on your website.
• Landing pages

  Can you create a simple landing page to drive users to your chatbot?
• Facebook Ads

  Start a conversation with your chatbot when someone clicks on a Facebook Ad
• One-Time Notification

  Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
• Facebook comments auto-reply

  Automatically reply with your chatbot to users who comment on your Facebook Posts
• Button creator

  Add a button to your website to drive users to your chatbot
• Custom URLs for your chatbot

  Generate a simple URL that can be shared anywhere to send users to your chatbot

Pricing

Quriobot provides a free plan which stays free forever. It has all the features of the platform and you can have up to 500 chats per month, so this gives you plenty of room to test their platform.

If you want more than 500 chats per month, you need to upgrade your plan to the Business plan. This plan is €9 a month and allows you to have 1000 chats:

The price of the plan increases with the number of chats you have.

If this is not enough, there is also an Agency package for €99 a month and an Enterprise package for €899 a month, which both come with extra features.

• Free trial

  Does the chatbot platform provide a free trial?
• Free plan

  Does the chatbot platform provide a free plan?
• Price per month

  What is the lowest price per month for creating a chatbot on this platform?
  9
• Monthly pricing available?

  Is it possible to pay monthly?
• Money back guarantee

  Is there a money-back guarantee in case you are not satisfied with the platform?

Analytics

With Quriobot, you have a dashboard showing the main statistics of your chatbot:

This shows how many users completed their flows, how many users opened them and the conversation rate.

Next, you can also see the drop-outs per chatbot flow:

And ultimately, you can see where your users are coming from:

These are pretty decent analytics that you can use to optimize your chatbot flows.

A drawback is that you cannot analyze the user input. But this seems logical because a user cannot type in anything randomly with Quriobot.

• Dashboard

  Dashboard that provides general analytics of your chatbot.
• User input

  Get the input from users that your chatbot didn't understand.
• Sent messages

  The number of messages that were sent by your chatbot.
• Open rate

  The percentage of chatbot users that opened a message inside your chatbot.
• Click rate

  The percentage of chatbot users that click on a button inside your chatbot.
• Conversion rate

  The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
• Fall back rate

  The percentage of interactions where the chatbot did not know an answer to a question.
• Custom dashboards/reports

  Can you create your own dashboard or reports?

eCommerce

Unfortunately, Quriobot has no eCommerce integrations.

• Payments

  Collect payments inside your chatbot
• Shopify

  Direct integration with Shopify to get products, order information and cart data.
• WooCommerce

  Direct integration with WooCommerce to get products, order information and cart data.
• Buy directly within the chatbot

  Ability for chatbot users to buy products or services directly from a chatbot
• Cart abandonment

  Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

Templates & Cloning

Quriobot provides 14 templates that you can install directly to create your chatbot, which are all free.

Moreover, you can get the code of your chatbot and share this with others (which is the same as making and sharing templates):

Also, it is possible to duplicate chatbot flows and chatbot elements.

• Templates

  How many pre-built templates does the chatbot platform provide?
  14
• Make template

  Can you make templates yourself?
• Share template

  Can you share self-created templates with others?
• Duplicate chatbot flows

  Is it possible to duplicate chatbot flows, so you can easily reuse them?
• Duplicate chatbot elements

  Is it possible to duplicate chatbot elements, so you can easily reuse them?

Optimization

It is not possible to do any optimization with Quriobot, such as A/B Testing.

• A/B Testing

  Can you optimize your chatbot flows by performing A/B tests?

Support

Quriobot provides tutorials and an extensive knowledge base with lots of documentation on how to use their platform.

Also, they provide email support for normal clients and Premium support (via phone and chat) for Enterprise users.

• Tutorials

  Does the chatbot platform provide tutorials on how to use its platform?
• Documentation

  Does the chatbot platform provide documentation on how to use its platform?
• Customer support

  Does the chatbot platform provide customer support?

Conclusion

My feeling about Quriobot is that they started with websites as their main important channel, and are now extending to other channels, such as Facebook Messenger.

But would I buy it?

Yes, I think I would.

Quriobot is chatbot software with a decent interface, various chatbot elements, ability to use conditions, translate to different languages, a live chat integration, can recognize keywords, an advanced website widget, Zapier & Integromat integrations, and for a small price.

But there are also some situations when Quriobot isn’t a perfect fit:

• If you want the user to type in something when they want it, you cannot use Quriobot, because they do not provide free text input
• You cannot send broadcasts or sequences, which are actually really standard chatbot features
• And you cannot set tags and custom fields to your users and segment them accordingly