Chatbase Review 2026: Features, Pros and Cons, Pricing

Chatbase is a popular new AI tool. You can use it to train chatbots on your data, like your website or business documents. But should you use Chatbase as your AI chatbot tool?

This in-depth Chatbase review will cover its features, pros and cons, pricing, and more. And I will tell you when you should use Chatbase for your business.

Let’s get started!

What is Chatbase?

Chatbase is an AI chatbot platform that lets you build AI agents trained on your own data.

You can train it on your website, documents or knowledge base. Then, Chatbase will use it to automatically reply to questions.

But Chatbase goes beyond simple chatbots. You can also connect your agent to other tools, allowing it to take actions like booking appointments, checking order statuses, or collecting leads.

One thing that stands out is how easy it is to get started. Unlike more complex platforms that require technical setup, Chatbase lets you go build an AI chatbot in just a few minutes.

At the same time, it offers enough flexibility for more advanced use cases, AI actions, Chat logs and Suggestions.

How to use Chatbase? 

It’s super easy to get started with Chatbase. You can train the chatbot very quickly on your sources, such as your website or documents:

And then once it’s been trained, you can immediately talk to it in the Playground:

When the chatbot is created, you can manage it from several tabs:

1. Playground – This is where you can talk with your agent after training it, and check if it gives the right answers to your questions
2. Activity – Here you can see all conversations and leads who talked with your agent
3. Analytics – Analytics of your agent
4. Sources – These are the knowledge base sources you can train your agent on
5. Actions – These are the actions your agent can do (like scheduling calls or collecting lead info)
6. Contacts – Contacts that you can save via the API
7. Deploy – This is where you can connect your agent with channels, such as your website, WhatsApp and Instagram
8. Settings – This is where you control the settings of your agent

Additionally, you can let the chatbot take AI actions on your behalf. This means that when someone asks something, you can let it do a certain action. For example, the agent can update customer’s order information or book appointments.

To do this, Chatbase offers multiple integrations:

You can also improve your agent’s answers by using Chat Logs (in the Activity tab):

Simply click on Improve answer to improve the answer of your agent:

Likewise, you can set several settings, such as how often it should retrain and custom instructions for your chatbot:

This is what makes Chatbase so good. You can easily train an AI chatbot on your data. Within minutes, you can start talking to it. And then you can revise each answer, to ensure it always gives a good response.

When thinking of drawbacks, I can only imagine one: It’s not possible to create your own custom chatbot flows.

Chatbase AI Features

Chatbase’s AI features are the core of the platform. Instead of building traditional chatbot flows, everything revolves around training an AI agent on your data and improving its responses over time.

There are 3 main features:

1. AI knowledge base
2. AI actions
3. Suggestions

AI Knowledge Base

This is what makes Chatbase so powerful: instead of manually building flows, you let the AI handle conversations based on your data.

You can easily train your Chatbase chatbot on 6 types of data:

1. Files (PDFs, Word documents and text files)
2. Text
3. Website URLs
4. Question & Answers
5. Notion
6. Support tickets from Zendesk or Salesforce

The agent can then automatically answer questions based on that data.

Additionally, you can:

• Choose the LLM model
• Give it custom instructions
• Determine the temperature

Chatbase also gives you the flexibility in choosing which AI models powers your agent. You’re not limited to a single model like ChatGPT. Instead, you can choose from multiple leading AI models depending on your needs, like Claude, Llama and DeepSeek.

I would say that the knowledge base is the main reason why you want to use Chatbase. With their Knowledge Base feature, you can create a Chatbase AI agent within minutes, by just giving a few files or your website URL.

Suggestions

Suggestions is a cool feature that spots issues in your knowledge base. If your agent struggles to answer questions due to missing knowledge, the Suggestions feature will point that out.

AI Actions

You can also give the agent access to AI actions.

For example, you can automatically book appointments when people are ready for it. To do that, you can connect Chatbase to Calendly. Then, it can automatically show available slots and book them in your calendar.

Chatbase Integrations

Chatbase offers several direct integrations with:

• Support tools, like Zendesk, Intercom, HubSpot and Salesforce
• eCommerce platforms like Stripe and Shopify
• Appointment platforms like Calendly and Cal.com
• Slack
• Automation platforms like Zapier, Make and N8N

If you need live chat, Chatbase doesn’t offer it natively. However, it integrates with tools like Zendesk, Intercom, and HubSpot, allowing you to combine AI with human support when needed.

Likewise, you can create your own integrations using custom actions in Chatbase:

 

If you need custom integrations, Chatbase also offers an API and Webhooks to send Leads data to other applications.

Channels, Lead Capture & Marketing

With Chatbase, you can deploy your AI agent across multiple channels, including your website, email, Slack, WhatsApp, Facebook, and Instagram.

For most users, the main use case will be the website widget, which is easy to install and customize to your branding:

You can also automatically show the widget after a certain number of seconds, which can help increase engagement.

Additionally, Chatbase lets you create a standalone help page that looks similar to a ChatGPT interface:

 

For lead generation, you can use AI actions to collect user information during conversations, such as names, email addresses, or phone numbers:

On the marketing side, Chatbase is mainly focused on the website experience. You can customize the widget and guide users through conversations, but it doesn’t offer advanced marketing automation features.

For example, there are no built-in campaigns or automation for channels like WhatsApp or Instagram, and it’s not designed for proactive messaging based on user behavior.

Chatbase Pricing

Chatbase offers a free plan with basic features, and paid plans starting at $40/month.

The free plan lets you create 1 chatbot and train it on 400 KB of content. You receive 50 credits per month, allowing you to ask your bot 50 questions. This is enough to test the platform.

For more features, you can upgrade to the Hobby plan ($40/month). This includes 500 message credits/month, access to advanced models, 5 AI actions per agent, 10 MB of training content, 2 team members and basic analytics.

For more features, you can get the Standard Plan or the Pro Plan, that come with more message credits and AI agents.

Also, if you pay yearly, you get 2 months free on any plan.

Chatbase Add-Ons

If you need more flexibility, Chatbase offers several add-ons:

• Auto-recharge credits: $40 per 1,000 message credits
• Extra AI agent: $25/month per agent
• Remove Chatbase branding: $99/month

These add-ons allow you to perfectly tailor your needs to the Chatbase pricing plan you want.

Analytics

Chatbase offers general analytics on the number of chats that occurred during a certain time:

Not only this, Chatbase also provides insights into the location of the users communicating with the chatbot.

To improve the answers of your chatbot, you can check all the conversations in the Chat Logs overview:

Here, you can also filter on the Confidence Score (score of how confident Chatbase was when giving the answer). A low score indicates that you probably need to have a look at the answer Chatbase gave.

And then you can revise the answers of your chatbot whenever it’s necessary:

Whenever you revise the answer, Chatbase will automatically learn from that and improve itself, which is great.

On the one hand, this gives you a lot of control on how your chatbot is answering.

But, if your chatbot has many conversations, it can take a lot of time to revise the answers.

For example, adding a feature where you can ask if the question from the person was answered would be a great addition to Chatbase.

Templates

Chatbase does not offer any templates for building a chatbot.

Likewise, you cannot create any templates yourself and share them with others.

Support

Chatbase provides extensive tutorials and guides on how to make a chatbot and all the features of its platform. They also have proper documentation and good customer support.

This makes it easy for anyone to create and manage their chatbots with no prior experience. Needless to say, the chatbot creation process of Chatbase is extremely easy even without any documentation.

Is Chatbase worth it?

So, should you use Chatbase to create your chatbot?

After this Chatbase review I can confidently say – yes!

I would use Chatbase if I want to create an AI chatbot fast, train it on my own data, and give it access to AI actions. It’s super easy and quick.

Additionally, you can easily revise the answers of your chatbot by diving into the Chat Logs or via the Suggestion feature.

Go to Chatbase

But if you are thinking of using Chatbase as your chatbot tool, you should also consider these drawbacks:

1. You cannot create your own chatbot flows
2. It doesn’t have a built-in livechat
3. It has limited marketing possibilities

In case those drawbacks are too severe for you, it may be a good idea to consider some Chatbase alternatives.

Frequently Asked Questions

What does Chatbase do?

Chatbase lets you create chatbots that are trained on your own data, such as your website or documents of your business. Once your chatbot has been trained on your data, it can automatically answer questions from customers about it.

Is Chatbase free?

Chatbase has a Free Forever plan, so yes, you can use it for free.  Chatbase free plan features include 50 messages credits/month, one chatbot, and limited features to train your chatbot on. This plan is perfect if you want to test out their platform.

Is Chatbase safe?

Yes, Chatbase is safe. Chatbase is GDPR compliant and encrypts all the data that goes through the platform. Moreover, they don’t use your data to train any AI model, which many Chatbase reviews praise it for.

Does Chatbase use ChatGPT?

Yes, Chatbase supports ChatGPT models.

At the same time, it also gives you the flexibility to choose from other AI models, so you’re not locked into a single provider.

Is Chatbase legit?

Yes, Chatbase is a legit AI platform that you can use to create personalized AI Chatbots, trained on your own data. Many businesses use the platform to create their own AI chatbots.

Who are the main Chatbase competitors?

The main Chatbase competitors include Tidio, Intercom Fin, Botpress, and Voiceflow.

These are worth exploring if you’re comparing different AI agent builders.

Is Chatbase GDPR proof?

Yes, according to the Chatbase website, it is GDPR proof.