UChat vs Manychat: Which platform is better in 2025?

By Joren Wouters • Updated on
UChat and ManyChat are both chatbot platforms that can be used to create chatbots on multiple channels, without using any code.
But which platform should you use? What are the differences between them? And which platform is better?
Let’s find out!
P.S. I’ve personally used both platforms for more than 4 years, so I all know ins and outs of each platform. And this comparison is backed up by two in-depth reviews of Manychat and UChat.
Table of Contents
UChat vs Manychat: Our Verdict
Here’s the short version:
- UChat is better for omnichannel bots, it has a better integration with ChatGPT, more direct integrations, a website widget and a whitelabel option
- Manychat is better for beginners and people who want to start with chat automation on Facebook, Instagram or WhatsApp, it also has better analytics
To make your decision easier, here’s an overview of the key features per platform:
UChat | Manychat | |
---|---|---|
Ease of use | Easy-to-use Flow Builder, but less intuitive than Manychat | Easy-to-use Flow Builder with drag and drop |
Chatbot features | Great for collecting user input, conditional branching and scalability | Great for collecting user input, conditional branching and scalability |
Contacts | Unlimited custom fields & tags, create your own segments | Unlimited custom fields & tags, create your own segments |
AI Features | Keyword-recognition, integration with ChatGPT and Dialogflow | Keyword-recognition, AI Intents, AI Steps, AI Flow Builder Assistant & AI Text Improver |
Available channels | Publish chatbot on 13 channels | Facebook, Instagram, WhatsApp, Telegram, SMS and Email |
Growth Tools | Website Widget, Auto Reply to Facebook/Instagram Comments, WhatsApp Message Templates & More | Auto Reply to Facebook/Instagram Comments, WhatsApp Message Templates & More |
Live chat | Advanced live chat with team member groups and auto-assignment rules | Advanced live chat with team member groups and auto-assignment rules |
Analytics | Basic analytics and basic flow analytics | Flow builder analytics, conversion event tracking and agent analytics |
Pricing | Free plan up to 200 contacts, Pro plan starting at $15/month | Free plan up to 1000 contacts, Pro plan starting at $15/month |
If you want a side-by-side comparison of the most important features, keep reading!
Manychat vs UChat: Side-by-Side Comparison
Let’s compare Manychat and UChat side-by-side. For each of the platforms, we will look at:
Using the Interface
With UChat, you can create an omnichannel chatbot and a chatbot per channel, that can also work together. For example, you can have an omnichannel chatbot for Facebook and Instagram and one separate chatbot for Telegram.
Each flow in UChat starts with a trigger which can be someone messaging you a word or commenting on one of your Facebook posts.
When creating your chatbot, you can use the flow builder of UChat. With the flow builder, you can just drag and drop elements and create your chatbot flow:
In the UChat flow builder, there are eight blocks you can choose from:
- Send Messages – used for sending messages on different channels
- Questions – can be used to add a question
- Action – you can use this to add basic and advanced automations for different functions like adding labels and trigger workflows
- Conditions – can help personalize the bots based on an if/then logic
- Split – allow you to add a variation to the chatbot
- Send Email – allows you to send emails to users who interact with your chatbot
- Goto – can used to add sub flows to a chatbot
- Comment – used for commenting on individual blocks
You also have an Auto arrange steps button that arranges all the blocks in your chat automation.
If you click on one of the blocks, a sidebar will open up on the right where you can edit the contents of that block:
With UChat you can also access the Flows tab and organize your automations in different folders:
Also, you can test out your chatbot flows by clicking on the Preview button before you actually put them live:
Just like UChat, Manychat also offers a flow builder to create chat automations.
Each automation in Manychat consists of one (or multiple) triggers and blocks.
A trigger in Manychat is an event that starts your automation. For example, when someone leaves a comment on a Facebook Post.
Manychat blocks determine what happens after triggering the automation.
Adding blocks to your chat automation is super easy, you can just click and drag them in the flow builder:
In the Manychat flow builder, we have six types of blocks we can choose from:
- Messages, specific per channel (Facebook, Instagram, WhatsApp, Telegram and SMS)
- Conditions – to personalize the conversation based on “if-then” logic
- Actions, you can perform actions during your automation. Such as updating fields to new values, triggering integrations, or a live chat handoff
- Start Automation – if you want to start another automation in your Manychat Account
- Randomizer – If you want to randomly assign people to a part of your automation, often used for A/B testing
- Comments – This is great if you are working with multiple people in one Manychat account.
Additionally, the flow builder has nice features that make it even easier to use. For example, you can click on the Auto-Arrange Steps button. This arranges all the blocks in your chat automation:
Or you can use Ctrl+C / Ctrl+V (CMD for Mac) to copy and paste blocks in your automation, even across browser tabs.
Moreover, you can test your chatbot flows on the channel you are building the automation for (WhatsApp, Facebook, etc). Or, you can test them directly in the Manychat interface:
Lastly, you can divide your chat automations into folders. This way, you can keep a good overview of all the chat automations in your Manychat account:
Overall, UChat and Manychat are both really easy to use.
I think Manychat is just a bit better, because the interface is easier to understand and less overwhelming.
When you start with UChat, it can feel quite overwhelming because of the many features the platform has.
![]() | ![]() | |
---|---|---|
Flow Builder | ||
Ease of use | 5 | 4 |
Ease of setup | 5 | 4 |
Test chatbot |
Chatbot Elements
Both UChat and Manychat provide many chatbot elements to build your chatbot.
You can collect User Input, create conditional branches (great for creating personalized chatbots) and start other automations (best for scalability).
That being said, I think UChat is slightly better because it also offers more technical elements you can use to build your chatbots. This is especially useful if you want to build more advanced chatbots.
![]() | ![]() | |
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Image | ||
Video | ||
Audio | ||
Attachment | ||
Gallery (Horizontal List) | ||
Quick reply | ||
Button | ||
Collect User Input | ||
Condition | ||
Delay | ||
Start automation | ||
Split traffic |
Contacts
Within UChat, you can see all the users that talked to your chatbot on every channel in one overview:
If you click on one of your users you can see the detailed information of that user, such as their name, custom fields and tags that have been added:
With UChat, you can add custom fields and tags to users. Then you can use that user information to condition in your chatbot flows, broadcasts and sequences.
Likewise, you can create your own segments based on custom fields and tags, and use these segments inside your chatbot.
Manychat offers the same functionalities.
In Manychat, you can see all the contacts that talked to your chatbot in one overview:
When you click on one contact, you can see their custom fields and tags. Clicking on “Start chat” shows their entire chat history on all channels:
You can add unlimited custom fields and tags to your contacts. Custom fields are used to store specific information about someone, such as their interests, email address or name. Tags can be used to segment your contacts into different buckets, such as “Qualified” or “Customer”.
Additionally, you can also create segments based on a combination of fields and tags.
![]() | ![]() | |
---|---|---|
Contacts overview | ||
Custom field | ||
Tags | ||
User Segments |
AI Features
Both UChat and Manychat have keyword recognition.
This means that you can automatically reply if someone asks a question with a certain keyword in it.
In UChat, this is called Keywords:
And in Manychat, this is called the Keyword trigger:
Besides that, UChat can also directly connect with OpenAI to understand the intent of the user:
Likewise, you can also send something to ChatGPT in your chatbot flow. And while testing this feature, I found that the ChatGPT integration of UChat is way better than Manychat’s.
Manychat has an AI Add-on that includes four extra features:
- AI Intents
- AI Step
- AI Flow Builder Assistant
- AI Text Improver
With AI Intents, you can not only reply to certain keywords, but understand the intent of the user. So if someone types in a question and it matches with the intent, you can automatically reply to it:
This can save you a lot of time, because you don’t have to manually enter all the keywords you want to match. You can just enter the intent and Manychat AI can automatically reply to it.
But I think the most promising feature is the AI Step. With the AI step, you can create your own AI Lead generation assistants with natural language.
With the AI step, you can let the AI handle the conversation for you in a number of steps. And then you can tell the AI:
- What it needs to do at every step
- Whether it needs to collect information
- And if it needs to collect information, to what Manychat fields these need to be saved
And the AI step can also take into account the context of your business. So you can give extra business information and use that information during the conversation.
Furthermore, Manychat provides the AI Flow Builder Assistant. With this assistant, you can answer a couple of questions and the Assistant automatically creates a complete automation for you:
And lastly, Manychat also has the AI Text Improver. With the Text Improver, you can simply give the AI a text and Manychat can rewrite the text for a different goal, change tone of voice or translate it to another language:
So both platforms have AI features you can use to create better chatbots!
![]() | ![]() | |
---|---|---|
Keyword recognition | ||
Intents | ||
Entities | ||
AI Knowledge Base | ||
NLP integrations | ||
LLM integrations |
Live Chat
UChat has its own live chat, which allows you to hand over the conversation to a human agent:
Additionally, you can also set up how conversations are assigned to agents. For example, conversations can be randomly assigned or to agents who have the least number of conversations:
This live chat also comes with an iOS and Android app, so you can answer customer questions while you are on the go.
Besides their own live chat, they also have live chat integrations with Intercom, JivoChat, Drift, Freshchat, Chatwoot, and Front.
Manychat also has its own live chat, which also comes with an iOS and Android app:
And Manychat also has an advanced version of their Inbox: Manychat Inbox Pro. This is a more advanced live chat and has extra features, such as:
- Agent chat analytics
- Creating groups of team members
- Auto-assign conversations based on rules
![]() | ![]() | |
---|---|---|
Built-in live chat | ||
Live chat integration | ||
Auto-Assignment Rules |
Channels
When it comes to channels you can publish your chatbot on, UChat clearly wins.
UChat has over 13 channels you can publish a chatbot on:
- Your website
- Facebook Messenger
- Telegram
- SMS
- Slack
- Google Business
- Voice
- Line
- Viber
- VK (Russian version of Facebook)
While, Manychat only has 5 channels: Facebook Messenger, Instagram, WhatsApp, Telegram, SMS and Email.
The only benefit for Manychat is that it can merge contacts across channels, which is not possible with UChat.
![]() | ![]() | |
---|---|---|
Website | ||
Facebook | ||
Instagram | ||
Whatsapp | ||
Telegram | ||
SMS | ||
Slack | ||
Email | ||
Wechat | ||
Line | ||
Viber | ||
Merge contacts across channels |
Growth Tools: Drive Traffic to Chat Funnels
And then Growth Tools: how can you use both platforms to drive traffic to your chat funnels?
And I must say, both platforms do really well in this category.
With UChat, you can send broadcasts to your complete audience or filter down on specific users:
Moreover, you can also send sequences to your users whereby you send messages to them with a certain delay in between:
And you can also use triggers to automate workflows in Uchat. With a trigger, you can automatically do an action, when a specific event happens. For example, when someone gives an email in any of your chatbot flows, we can send that email to your CRM.
You can add a widget to your website in your own branding, and change the avatar colors, and even the font of the widget:
This widget can be displayed as a small bubble, full page, chat window inside your page or even a pop-up. And you can also send proactive messages to the user depending on the page.
Additionally, you can also send a QR-Code inside your web chat and continue the same conversation on a different channel. For example, if a user starts a conversation and needs to go at a certain time, you can continue the conversation on another channel (such as WhatsApp). This is an amazing and unique feature, which I haven’t seen in any other chatbot platform yet.
On Facebook, you can automatically reply to comments, connect your chatbot to Facebook Ads, use the One-Time Notification, send Sponsored Messages and use Recurring Notifications.
On Instagram, you can also automatically reply to comments, reply when somebody mentions your account in their Instagram story and check if somebody replied to your own Instagram story.
And with WhatsApp, you can send WhatsApp Message Templates.
With Manychat, you can also send mass messages to your contacts with Broadcasts:
Likewise, you can send a series of messages with a certain time interval by using a Sequence:
And set up your own rules:
Likewise, Manychat has all the same features as UChat for Facebook, Instagram and WhatsApp.
The only important difference is that UChat has a chat widget for your website, while Manychat doesn’t.
![]() | ![]() | |
---|---|---|
Broadcasts | ||
Sequences | ||
Rules | ||
Website widget | ||
Send proactive messages on website | ||
Facebook Ref URL | ||
Auto-Reply to Facebook Comments | ||
One-Time Notification | ||
Recurring Notifications | ||
Facebook Ads | ||
Auto-Reply to Instagram Comments | ||
Instagram Story Mention Reply | ||
WhatsApp Message Templates |
Integrations
Regarding integrations, UChat performs slightly better than Manychat.
UChat has over 30 direct integrations with other applications, such as:
- Zapier
- Make (formerly Integromat)
- Calendly
- Google Sheets
- Gmail
- Mailchimp
- Slack
If this is not enough, you can also call other APIs inside your chatbot flows, so you can connect UChat to other platforms.
Furthermore, UChat also has its own Mini-App Store that allows third-party developers to create their own apps inside UChat and share them with others (free or paid). Currently, the Mini-App Store has 119 apps that you can use inside your UChat chatbot:
Manychat has less direct integrations than UChat (around 8), but also integrates with Zapier and Make, so you can connect it to almost any application on earth.
And just like UChat, you can also make API calls in the Flow Builder and Manychat also has its own App store:
![]() | ![]() | |
---|---|---|
Direct integrations | 1-10 | 11-50 |
Zapier | ||
Make | ||
Make API Calls | ||
Webhooks |
Pricing
When it comes to pricing, both platforms are really cheap.
UChat provides a free plan that includes 1 chatbot on 1 channel, 200 users and all basic features of the platform.
This plan also comes with a 14-day free trial for all Pro features. This is great when you want to determine whether UChat is the right fit for you.
If you want to create more chatbots or more users, you need to upgrade to the Business plan, which costs $10 per month. This plan comes with 1 chatbot (which can be an omnichannel chatbot), 1000 bot users, 5 members and all Pro features:
If you want more chatbots, members or users you can simply add those at some extra costs:
UChat also provides a Money-Back Guarantee for 7 days. So you can safely buy their Pro plan, test out their features within 7 days and if it isn’t the right fit for you, you can just ask your money back.
Manychat has similar free & paid plans.
Manychat’s free plan comes with basic features of the flow builder, some Growth Tools, access to 3 channels (Instagram, Facebook and WhatsApp) and you can reach up to 1,000 contacts.
If you need want all the features, you need to go with the Pro plan, which starts at $15/month and comes with 500 contacts. This plan increases with the number of contacts you have. For example, 5,000 contacts costs $45/month:
Manychat also has two Add-Ons:
- AI Add-on, which costs $29/month
- Inbox Pro, which starts at $99/month
Manychat’s Pro plan also comes with a 7-day Free Trial and a 30-Day Money-Back Guarantee.
So in terms of pricing, UChat and Manychat do really well.
![]() | ![]() | |
---|---|---|
Free trial | ||
Free plan | ||
Price per month | $15 | $15 |
Monthly pricing available? | ||
Money back guarantee |
Analytics
UChat provides a basic analytics dashboard that shows how many users talked to your chatbot, how many messages were received and how many messages were sent:
Besides that, it also provides information on Gender, Language and the different timezones of your users:
Moreover, inside the flow builder, you can see to how many people a certain message was sent:
I think these analytics are pretty basic and don’t really allow you to optimize the chatbot experience. For example, it is not possible to see the open rate or click rate of a message, so you don’t know how successful a certain message or button was.
The same is true for unrecognized input. There is no overview of input that your chatbot did not understand, so it’s hard to improve the answers of your chatbot.
On the other hand, Manychat does way better.
Manychat has four types of analytics:
- Manychat Insights
- Automation Analytics
- Conversion Analytics
- Agent Analytics
Manychat has an Insights dashboard that gives general insights into your Manychat account. In this dashboard, you can see how many contacts you have per channel:
And how these contacts have evolved over time:
Moreover, Manychat also has automation analytics (“Flow analytics”). For each block in your automation, you can see how many contacts it was sent to. You can also see the delivery, open, and click rates (if a message has a button):
By using these flow analytics, you can easily improve your Manychat flows for better conversion.
Also, you can add your own conversion events inside your chat automations. Then, you can see how many people reached those events in a specific period:
These conversion events are not limited to your chatbot funnels. You can also install the Manychat Pixel (similar to a Facebook Pixel) on your website and track conversions on your website of people coming from your chatbot. For example, when someone clicks on a button in Messenger and then converts on your website, this pixel will track that conversion back to your Manychat account.
And if you sign up for Manychat Inbox Pro, you also get agent analytics. With these analytics, you can see how many conversations where resolved by your agents:
And you can also see how many conversations each agent resolved:
So overall, Manychat does way better in terms of analytics!
![]() | ![]() | |
---|---|---|
Dashboard | ||
Flow analytics | ||
User input | ||
Sent messages | ||
Open rate | ||
Click rate | ||
Conversion rate | ||
Fall back rate | ||
Agent analytics | ||
Custom event tracking | ||
Custom dashboards/reports |
Templates
UChat has over 160 templates, whereas Manychat has 35 templates to get you started with.
And with both platforms, you can create your own templates and share these with others.
![]() | ![]() | |
---|---|---|
Number of templates | 35 | 166 |
Make template | ||
Share template |
Support
UChat and Manychat have many tutorials and documentation on their website to help you with using their platform.
And both platforms offer customer support via a ticketing system and via their communities.
I think the main difference here is that Manychat’s community is bigger, with over 120K people in it. On the other hand, UChat only has a community of 4K.
![]() | ![]() | |
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Tutorials | ||
Documentation | ||
Customer support |
UChat vs Manychat: Which one is the winner?
UChat has more chatbot elements, has 8 more channels to publish your chatbot on, more direct integrations, a better integration with ChatGPT, a website widget and more eCommerce possibilities.
Besides that, UChat provides an extensive whitelabel feature. I haven’t covered that in this comparison, but you can find more information about it in my UChat Review.
But this doesn’t mean ManyChat is a bad platform. In fact, ManyChat is still extremely good, and I think it’s easier to use and also does better on Analytics.
What a great article. Thank you.
Thank you, Mireille!