UChat vs Manychat: Which platform is better in 2025?

By Joren Wouters • Updated on Aug 21, 2024

UChat and ManyChat are both chatbot platforms that can be used to create chatbots on multiple channels, without using any code.

But which platform should you use? What are the differences between them? And which platform is better?

Let’s find out!

P.S. I’ve personally used both platforms for more than 4 years, so I all know ins and outs of each platform. And this comparison is backed up by two in-depth reviews of Manychat and UChat.

Table of Contents

UChat vs Manychat: Our Verdict

Here’s the short version:

UChat is better for omnichannel bots, it has a better integration with ChatGPT, more direct integrations, a website widget and a whitelabel option
Manychat is better for beginners and people who want to start with chat automation on Facebook, Instagram or WhatsApp, it also has better analytics

To make your decision easier, here’s an overview of the key features per platform:

	UChat	Manychat
Ease of use	Easy-to-use Flow Builder, but less intuitive than Manychat	Easy-to-use Flow Builder with drag and drop
Chatbot features	Great for collecting user input, conditional branching and scalability	Great for collecting user input, conditional branching and scalability
Contacts	Unlimited custom fields & tags, create your own segments	Unlimited custom fields & tags, create your own segments
AI Features	Keyword-recognition, integration with ChatGPT and Dialogflow	Keyword-recognition, AI Intents, AI Steps, AI Flow Builder Assistant & AI Text Improver
Available channels	Publish chatbot on 13 channels	Facebook, Instagram, WhatsApp, Telegram, SMS and Email
Growth Tools	Website Widget, Auto Reply to Facebook/Instagram Comments, WhatsApp Message Templates & More	Auto Reply to Facebook/Instagram Comments, WhatsApp Message Templates & More
Live chat	Advanced live chat with team member groups and auto-assignment rules	Advanced live chat with team member groups and auto-assignment rules
Analytics	Basic analytics and basic flow analytics	Flow builder analytics, conversion event tracking and agent analytics
Pricing	Free plan up to 200 contacts, Pro plan starting at $15/month	Free plan up to 1000 contacts, Pro plan starting at $15/month

If you want a side-by-side comparison of the most important features, keep reading!

Manychat vs UChat: Side-by-Side Comparison

Let’s compare Manychat and UChat side-by-side. For each of the platforms, we will look at:

Using the Interface
Chatbot elements
Contacts
AI Features
Live Chat
Channels
Growth Tools: Drive Traffic to Chat Funnels
Integrations
Pricing
Analytics
Templates
Support

Using the Interface

With UChat, you can create an omnichannel chatbot and a chatbot per channel, that can also work together. For example, you can have an omnichannel chatbot for Facebook and Instagram and one separate chatbot for Telegram.

Each flow in UChat starts with a trigger which can be someone messaging you a word or commenting on one of your Facebook posts.

When creating your chatbot, you can use the flow builder of UChat. With the flow builder, you can just drag and drop elements and create your chatbot flow:

In the UChat flow builder, there are eight blocks you can choose from:

Send Messages – used for sending messages on different channels
Questions – can be used to add a question
Action – you can use this to add basic and advanced automations for different functions like adding labels and trigger workflows
Conditions – can help personalize the bots based on an if/then logic
Split – allow you to add a variation to the chatbot
Send Email – allows you to send emails to users who interact with your chatbot
Goto – can used to add sub flows to a chatbot
Comment – used for commenting on individual blocks

You also have an Auto arrange steps button that arranges all the blocks in your chat automation.

If you click on one of the blocks, a sidebar will open up on the right where you can edit the contents of that block:

With UChat you can also access the Flows tab and organize your automations in different folders:

Also, you can test out your chatbot flows by clicking on the Preview button before you actually put them live:

Just like UChat, Manychat also offers a flow builder to create chat automations.

Each automation in Manychat consists of one (or multiple) triggers and blocks.

A trigger in Manychat is an event that starts your automation. For example, when someone leaves a comment on a Facebook Post.

Manychat blocks determine what happens after triggering the automation.

Adding blocks to your chat automation is super easy, you can just click and drag them in the flow builder:

In the Manychat flow builder, we have six types of blocks we can choose from:

Messages, specific per channel (Facebook, Instagram, WhatsApp, Telegram and SMS)
Conditions – to personalize the conversation based on “if-then” logic
Actions, you can perform actions during your automation. Such as updating fields to new values, triggering integrations, or a live chat handoff
Start Automation – if you want to start another automation in your Manychat Account
Randomizer – If you want to randomly assign people to a part of your automation, often used for A/B testing
Comments – This is great if you are working with multiple people in one Manychat account.

Additionally, the flow builder has nice features that make it even easier to use. For example, you can click on the Auto-Arrange Steps button. This arranges all the blocks in your chat automation:

Or you can use Ctrl+C / Ctrl+V (CMD for Mac) to copy and paste blocks in your automation, even across browser tabs.

Moreover, you can test your chatbot flows on the channel you are building the automation for (WhatsApp, Facebook, etc). Or, you can test them directly in the Manychat interface:

Lastly, you can divide your chat automations into folders. This way, you can keep a good overview of all the chat automations in your Manychat account:

Overall, UChat and Manychat are both really easy to use.

I think Manychat is just a bit better, because the interface is easier to understand and less overwhelming.

When you start with UChat, it can feel quite overwhelming because of the many features the platform has.

	ManyChat	UChat
Flow Builder Create chatbot dialogs with a visual flow builder.
Ease of use How easy is it to use the platform? On a scale of 1 to 5.	5	4
Ease of setup How easy is it to set up your chatbot? On a scale of 1 to 5.	5	4
Test chatbot Is it possible to test the chatbot before putting your new flows or changes live?

Chatbot Elements

Both UChat and Manychat provide many chatbot elements to build your chatbot.

You can collect User Input, create conditional branches (great for creating personalized chatbots) and start other automations (best for scalability).

That being said, I think UChat is slightly better because it also offers more technical elements you can use to build your chatbots. This is especially useful if you want to build more advanced chatbots.

	ManyChat	UChat
Image Can you send images via your chatbot?
Video Can you send video via your chatbot?
Audio Can you send audio via your chatbot?
Attachment Can you send attachments via your chatbot?
Gallery (Horizontal List) Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
Quick reply Can you add quick replies to your chatbot where users can click on?
Button Can you add buttons to your chatbot where users can click on?
Collect User Input Can you collect input from users and store it in fields?
Condition Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
Delay Use delays between messages in your chatbot
Start automation Can you refer from one automation to another and thereby reuse your automations?
Split traffic Can you split your trafic inside a chatbot flow? Often used for A/B testing.

Contacts

Within UChat, you can see all the users that talked to your chatbot on every channel in one overview:

If you click on one of your users you can see the detailed information of that user, such as their name, custom fields and tags that have been added:

With UChat, you can add custom fields and tags to users. Then you can use that user information to condition in your chatbot flows, broadcasts and sequences.

Likewise, you can create your own segments based on custom fields and tags, and use these segments inside your chatbot.

Manychat offers the same functionalities.

In Manychat, you can see all the contacts that talked to your chatbot in one overview:

When you click on one contact, you can see their custom fields and tags. Clicking on “Start chat” shows their entire chat history on all channels:

You can add unlimited custom fields and tags to your contacts. Custom fields are used to store specific information about someone, such as their interests, email address or name. Tags can be used to segment your contacts into different buckets, such as “Qualified” or “Customer”.

Additionally, you can also create segments based on a combination of fields and tags.

	ManyChat	UChat
Contacts overview Can you see all the contacts that talked to your chatbot in one overview?
Custom field Store information from your chatbot users inside fields. For example, you can ask for someone’s email and store it inside the “email” custom field.
Tags Add tags to users in your chatbot flows to organize and categorize contacts.
User Segments Can you create user segments based on custom fields and tags?

AI Features

Both UChat and Manychat have keyword recognition.

This means that you can automatically reply if someone asks a question with a certain keyword in it.

In UChat, this is called Keywords:

And in Manychat, this is called the Keyword trigger:

Besides that, UChat can also directly connect with OpenAI to understand the intent of the user:

Likewise, you can also send something to ChatGPT in your chatbot flow. And while testing this feature, I found that the ChatGPT integration of UChat is way better than Manychat’s.

Manychat has an AI Add-on that includes four extra features:

AI Intents
AI Step
AI Flow Builder Assistant
AI Text Improver

With AI Intents, you can not only reply to certain keywords, but understand the intent of the user. So if someone types in a question and it matches with the intent, you can automatically reply to it:

This can save you a lot of time, because you don’t have to manually enter all the keywords you want to match. You can just enter the intent and Manychat AI can automatically reply to it.

But I think the most promising feature is the AI Step. With the AI step, you can create your own AI Lead generation assistants with natural language.

With the AI step, you can let the AI handle the conversation for you in a number of steps. And then you can tell the AI:

What it needs to do at every step
Whether it needs to collect information
And if it needs to collect information, to what Manychat fields these need to be saved

And the AI step can also take into account the context of your business. So you can give extra business information and use that information during the conversation.

Furthermore, Manychat provides the AI Flow Builder Assistant. With this assistant, you can answer a couple of questions and the Assistant automatically creates a complete automation for you:

And lastly, Manychat also has the AI Text Improver. With the Text Improver, you can simply give the AI a text and Manychat can rewrite the text for a different goal, change tone of voice or translate it to another language:

So both platforms have AI features you can use to create better chatbots!

	ManyChat	UChat
Keyword recognition Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
Intents Trigger a chatbot flow by understanding the intent of the user.
Entities Capture specific information from sentences. For example, if a user says “veggie pizza”, the chatbot can understand it’s not a regular pizza, but a veggie pizza.
AI Knowledge Base Can you train your chatbot on a knowledge base (like your website or articles) and then your chatbot automatically answer questions about it?
NLP integrations Does it have a direct integration with NLP platforms, such as Dialogflow?
LLM integrations Does it have a direct integration with LLM platforms, such as ChatGPT and Claude?

Live Chat

UChat has its own live chat, which allows you to hand over the conversation to a human agent:

Additionally, you can also set up how conversations are assigned to agents. For example, conversations can be randomly assigned or to agents who have the least number of conversations:

This live chat also comes with an iOS and Android app, so you can answer customer questions while you are on the go.

Besides their own live chat, they also have live chat integrations with Intercom, JivoChat, Drift, Freshchat, Chatwoot, and Front.

Manychat also has its own live chat, which also comes with an iOS and Android app:

And Manychat also has an advanced version of their Inbox: Manychat Inbox Pro. This is a more advanced live chat and has extra features, such as:

Agent chat analytics
Creating groups of team members
Auto-assign conversations based on rules

	ManyChat	UChat
Built-in live chat Does it have a built-in live chat, so you can hand over a conversation to a support agent?
Live chat integration Does it have a direct integration with a third-party livechat application?
Auto-Assignment Rules Can you set up rules so that conversations get automatically assigned to agents in livechat?

Channels

When it comes to channels you can publish your chatbot on, UChat clearly wins.

UChat has over 13 channels you can publish a chatbot on:

Your website
Facebook Messenger
Instagram
WhatsApp
Telegram
SMS
Slack
Google Business
Voice
WeChat
Line
Viber
VK (Russian version of Facebook)

While, Manychat only has 5 channels: Facebook Messenger, Instagram, WhatsApp, Telegram, SMS and Email.

The only benefit for Manychat is that it can merge contacts across channels, which is not possible with UChat.

	ManyChat	UChat
Website Can you publish your chatbot on your website?
Facebook Can you publish your chatbot on Facebook?
Instagram Can you publish your chatbot on Instagram?
Whatsapp Can you publish your chatbot on WhatsApp?
Telegram Can you publish your chatbot on Telegram?
SMS Can you publish your chatbot on SMS?
Slack Can you publish your chatbot on Slack?
Email Can you publish your chatbot on email?
Wechat Can you publish your chatbot on WeChat?
Line Can you publish your chatbot on Line?
Viber Can you publish your chatbot on Viber?
Merge contacts across channels Can you merge contacts across channels, when the same person contacts you over multiple channels?

Growth Tools: Drive Traffic to Chat Funnels

And then Growth Tools: how can you use both platforms to drive traffic to your chat funnels?

And I must say, both platforms do really well in this category.

With UChat, you can send broadcasts to your complete audience or filter down on specific users:

Moreover, you can also send sequences to your users whereby you send messages to them with a certain delay in between:

And you can also use triggers to automate workflows in Uchat. With a trigger, you can automatically do an action, when a specific event happens. For example, when someone gives an email in any of your chatbot flows, we can send that email to your CRM.

You can add a widget to your website in your own branding, and change the avatar colors, and even the font of the widget:

This widget can be displayed as a small bubble, full page, chat window inside your page or even a pop-up. And you can also send proactive messages to the user depending on the page.

Additionally, you can also send a QR-Code inside your web chat and continue the same conversation on a different channel. For example, if a user starts a conversation and needs to go at a certain time, you can continue the conversation on another channel (such as WhatsApp). This is an amazing and unique feature, which I haven’t seen in any other chatbot platform yet.

On Facebook, you can automatically reply to comments, connect your chatbot to Facebook Ads, use the One-Time Notification, send Sponsored Messages and use Recurring Notifications.

On Instagram, you can also automatically reply to comments, reply when somebody mentions your account in their Instagram story and check if somebody replied to your own Instagram story.

And with WhatsApp, you can send WhatsApp Message Templates.

With Manychat, you can also send mass messages to your contacts with Broadcasts:

Likewise, you can send a series of messages with a certain time interval by using a Sequence:

And set up your own rules:

Likewise, Manychat has all the same features as UChat for Facebook, Instagram and WhatsApp.

The only important difference is that UChat has a chat widget for your website, while Manychat doesn’t.

	ManyChat	UChat
Broadcasts Send a message to all or a part of your chatbot users at a specific date and time
Sequences Send messages on a pre-defined schedule with a certain time interval between those messages
Rules Trigger events based on if-then logic. For example, if email is given by the user, send it to your CRM.
Website widget Embed your chatbot as a widget on your website (with your own branding & colors).
Send proactive messages on website Can you send pro-active messages on your website with your chatbot?
Facebook Ref URL Can you create a URL that goes to a specific flow inside your Facebook chatbot?
Auto-Reply to Facebook Comments Automatically reply with your chatbot to users who comment on your Facebook Posts
One-Time Notification Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Recurring Notifications Send recurring notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Facebook Ads Start a conversation with your chatbot when someone clicks on a Facebook Ad
Sponsored messages Send paid messages via Facebook Messenger outside the 24-hour window
Auto-Reply to Instagram Comments Automatically reply with your chatbot to users who comment on your Instagram Posts
Instagram Story Mention Reply Send auto replies to Instagram users who mention your Instagram handle in their Instagram Stories
WhatsApp Message Templates Can you initiate conversations with Message Templates on WhatsApp?

Integrations

Regarding integrations, UChat performs slightly better than Manychat.

UChat has over 30 direct integrations with other applications, such as:

Zapier
Make (formerly Integromat)
Calendly
Google Sheets
Gmail
Mailchimp
Slack

If this is not enough, you can also call other APIs inside your chatbot flows, so you can connect UChat to other platforms.

Furthermore, UChat also has its own Mini-App Store that allows third-party developers to create their own apps inside UChat and share them with others (free or paid). Currently, the Mini-App Store has 119 apps that you can use inside your UChat chatbot:

Manychat has less direct integrations than UChat (around 8), but also integrates with Zapier and Make, so you can connect it to almost any application on earth.

And just like UChat, you can also make API calls in the Flow Builder and Manychat also has its own App store:

	ManyChat	UChat
Direct integrations How many direct integrations does it have with other applications?	1-10	11-50
Zapier Direct integration with Zapier, one of the largest integration platforms in the world.
Make Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
Make API Calls Can you call an API inside your chatbot flow to send or get data from other applications?
Webhooks Can the platform send automatic notifications of all the messages and events going on in your chatbot?

Pricing

When it comes to pricing, both platforms are really cheap.

UChat provides a free plan that includes 1 chatbot on 1 channel, 200 users and all basic features of the platform.

This plan also comes with a 14-day free trial for all Pro features. This is great when you want to determine whether UChat is the right fit for you.

If you want to create more chatbots or more users, you need to upgrade to the Business plan, which costs $10 per month. This plan comes with 1 chatbot (which can be an omnichannel chatbot), 1000 bot users, 5 members and all Pro features:

If you want more chatbots, members or users you can simply add those at some extra costs:

UChat also provides a Money-Back Guarantee for 7 days. So you can safely buy their Pro plan, test out their features within 7 days and if it isn’t the right fit for you, you can just ask your money back.

Manychat has similar free & paid plans.

Manychat’s free plan comes with basic features of the flow builder, some Growth Tools, access to 3 channels (Instagram, Facebook and WhatsApp) and you can reach up to 1,000 contacts.

If you need want all the features, you need to go with the Pro plan, which starts at $15/month and comes with 500 contacts. This plan increases with the number of contacts you have. For example, 5,000 contacts costs $45/month:

Manychat also has two Add-Ons:

AI Add-on, which costs $29/month
Inbox Pro, which starts at $99/month

Manychat’s Pro plan also comes with a 7-day Free Trial and a 30-Day Money-Back Guarantee.

So in terms of pricing, UChat and Manychat do really well.

	ManyChat	UChat
Free trial Does the chatbot platform provide a free trial?
Free plan Does the chatbot platform provide a free plan?
Price per month What is the lowest price per month to create a chatbot with this platform? In US Dollars.	$15	$15
Monthly pricing available? Is it possible to pay monthly?
Money back guarantee Is there a money-back guarantee in case you are not satisfied with the platform?

Analytics

UChat provides a basic analytics dashboard that shows how many users talked to your chatbot, how many messages were received and how many messages were sent:

Besides that, it also provides information on Gender, Language and the different timezones of your users:

Moreover, inside the flow builder, you can see to how many people a certain message was sent:

I think these analytics are pretty basic and don’t really allow you to optimize the chatbot experience. For example, it is not possible to see the open rate or click rate of a message, so you don’t know how successful a certain message or button was.

The same is true for unrecognized input. There is no overview of input that your chatbot did not understand, so it’s hard to improve the answers of your chatbot.

On the other hand, Manychat does way better.

Manychat has four types of analytics:

Manychat Insights
Automation Analytics
Conversion Analytics
Agent Analytics

Manychat has an Insights dashboard that gives general insights into your Manychat account. In this dashboard, you can see how many contacts you have per channel:

And how these contacts have evolved over time:

Moreover, Manychat also has automation analytics (“Flow analytics”). For each block in your automation, you can see how many contacts it was sent to. You can also see the delivery, open, and click rates (if a message has a button):

By using these flow analytics, you can easily improve your Manychat flows for better conversion.

Also, you can add your own conversion events inside your chat automations. Then, you can see how many people reached those events in a specific period:

These conversion events are not limited to your chatbot funnels. You can also install the Manychat Pixel (similar to a Facebook Pixel) on your website and track conversions on your website of people coming from your chatbot. For example, when someone clicks on a button in Messenger and then converts on your website, this pixel will track that conversion back to your Manychat account.

And if you sign up for Manychat Inbox Pro, you also get agent analytics. With these analytics, you can see how many conversations where resolved by your agents:

And you can also see how many conversations each agent resolved:

So overall, Manychat does way better in terms of analytics!

	ManyChat	UChat
Dashboard Dashboard that provides general analytics of your chatbot.
Flow analytics Can you analyze how users are going through your chatbot flows?
User input Get the input from users that your chatbot didn’t understand.
Sent messages The number of messages that were sent by your chatbot.
Open rate The percentage of chatbot users that opened a message inside your chatbot.
Click rate The percentage of chatbot users that click on a button inside your chatbot.
Conversion rate The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
Fall back rate The percentage of interactions where the chatbot did not know an answer to a question.
Agent analytics Can you analyze the performance of live chat agents?
Custom event tracking Can you create custom events and analyze how many times these happened?
Custom dashboards/reports Can you create your own dashboard or reports?

Templates

UChat has over 160 templates, whereas Manychat has 35 templates to get you started with.

And with both platforms, you can create your own templates and share these with others.

	ManyChat	UChat
Number of templates How many pre-built templates does the chatbot platform provide?	35	166
Make template Can you make templates yourself?
Share template Can you share self-created templates with others?

Support

UChat and Manychat have many tutorials and documentation on their website to help you with using their platform.

And both platforms offer customer support via a ticketing system and via their communities.

I think the main difference here is that Manychat’s community is bigger, with over 120K people in it. On the other hand, UChat only has a community of 4K.

	ManyChat	UChat
Tutorials Does the chatbot platform provide tutorials on how to use its platform?
Documentation Does the chatbot platform provide documentation on how to use its platform?
Customer support Does the chatbot platform provide customer support?

UChat vs Manychat: Which one is the winner?

UChat.

UChat has more chatbot elements, has 8 more channels to publish your chatbot on, more direct integrations, a better integration with ChatGPT, a website widget and more eCommerce possibilities.

Besides that, UChat provides an extensive whitelabel feature. I haven’t covered that in this comparison, but you can find more information about it in my UChat Review.

Go to UChat

But this doesn’t mean ManyChat is a bad platform. In fact, ManyChat is still extremely good, and I think it’s easier to use and also does better on Analytics.

Go to ManyChat