Which one is better? UChat vs ManyChat

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By Joren Wouters Updated on

UChat and ManyChat are both chatbot platforms that can be used to create chatbots on multiple channels, without using any code.

But which platform should you use? What are the differences between them? And which platform is better?

Let’s find out! 

1. Interface

UChat

When you log in at UChat, you will see a dashboard with the latest stats of your chatbots:

uchat-dashboard

On the left-hand side, you have a menu with all the different options, such as your Bots (per channel), Analytics, Templates, eCommerce and much more.

When creating your chatbot with UChat, you can use the visual flow builder. With the flow builder, you can just drag and drop elements and create your chatbot flow:

uchat-visual-flow-builder

If you click on one of the blocks, a sidebar will open up on the right where you can edit the contents of that block:

uchat-edit-block

Furthermore, you can customize the theme of your flow builder and switch between different themes (which is a really unique feature):

uchat-flow-builder-change-theme

Also, you can test out your chatbot flows by clicking on the Preview button before you actually put them live.

In general, the interface of UChat is really easy to use and it is also pretty easy to set up your chatbot.

Although it is really easy to use, the platform can feel quite overwhelming when first starting with it, because of the many features UChat has.

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

ManyChat

The dashboard of ManyChat is really clean with on the left side a menu with different options and on the right side the content of each section. It is a really straightforward dashboard and easy to understand:

manychat-dashboard-interface

When creating your chatbot, ManyChat has one of the best interfaces I have ever seen in a chatbot platform. The reason for this is that ManyChat has two kinds of interfaces: The Basic Builder and The Flow Builder.

The Basic Builder

With the Basic Builder, the content of your chatbot is more organized and all the messages of a certain flow are presented in order. As the name says it is really basic, but this interface ensures that you can keep your chatbot organized.

manychat-basic-builder
Basic Builder of Manychat

 

The Flow Builder

If you want a more visual approach for editing your chatbot, you can also choose for the Flow Builder. The Flow builder is a visual drag and drop interface in which you can connect messages and actions with each other. This kind of builder gives you a more structured overview of the content of your chatbot.

Normally, a disadvantage of such a kind of interface is that it can become really messy when you get a lot of content in your chatbot. But with ManyChat, you can change to the Basic Builder at any time, so you can keep things organized.

manychat-flow-builder

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

The winner: ManyChat

This is a small win for ManyChat.

Their platform is just a little bit easier to use and is less overwhelming when you start with chatbots.

2. Chatbot Elements

UChat

UChat provides all the chatbot elements to create your chatbot.

And I mean this literally: they check every chatbot element in the list below!

This is unique because I haven’t seen this before with any other chatbot platform.

Moreover, they also provide more technical elements such as getting data and showing that in a dynamic gallery. I won’t deep dive in these elements in this review, but just know that you can get a bit technical with UChat 😉

  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

ManyChat

ManyChat has all the chatbot elements you need in order to build a chatbot. The only thing that they don’t provide is Vertical Lists, which is logical, because Facebook Messenger doesn’t allow this anymore.

  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

 

The winner: UChat

This is a small win for UChat.

They both do great on the chatbot elements they have, but UChat has one more: Vertical lists.

3. Users

UChat

Within UChat, you can see all the users that talked to your chatbot on every channel in one overview:

uchat-bot-users

If you click on one of your users you can see the detailed information of that user, such as their name, custom fields and tags that have been added:

uchat-user-information

With UChat, you can add custom fields and tags to users. Then you can use that user information to condition in your chatbot flows, broadcasts and sequences.

Likewise, you can create your own segments based on custom fields and tags, and use these segments inside your chatbot.

  • Custom fields
  • Tags
  • User segments

ManyChat

With ManyChat you can add custom fields and tags to specific users. Based on those custom fields and tags, you can send messages to specific user segments.

In ManyChat you can view all the users of your chatbot in the “Audience” tab, which gives you a good overview:

manychat-audience

In this overview you can click on each individual user and get all the information of that user, which is extremely useful:

manychat-user

  • Custom fields
  • Tags
  • User segments

No winner

With both platforms you can assign custom fields and tags to users and create user segments based on this information.

Again, no winner on this one!

4. Messages

UChat

With UChat, you can send broadcasts to your complete audience or filter down on specific users:

uchat-broadcast

Moreover, you can also send sequences to your users whereby you send messages to them with a certain delay in between:

uchat-sequences

Also, as mentioned before, you can use conditions in your chatbot flows. This means you can use “if this, then that” logic in your chatbot flows, which allows you to create a personalized chatbot experience for your users.

Furthermore, and this is one of the best features of UChat, you can create a chatbot in any language. And the best part of this it that is really easy to do so.

What you do, is that you just create your chatbot flows in your main language (for example, English). Then, you can add another language inside your chatbot settings and easily translate all the texts:

uchat-translate-language

Once you have done that, your chatbot is fully translated! And inside your chatbot flows you can just ask the language of the user and set the right language for that user in UChat. Really great feature!

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

ManyChat

Manychat provides broadcasts, sequences and also subscribing/unsubscribing from sequences.

What I really like about the sequences in ManyChat is that they are really organized. You can see the complete sequence in one overview and you also see which message is sent at which time, a really good feature.

manychat-sequence
An example sequence in ManyChat

Also, with ManyChat you can use a feature called “Conditions”, in which you can use logic to send users through a certain flow.

With ManyChat it is possible to make a chatbot in any language, but it is not possible to easily translate this chatbot to different languages (because you need to do this manually and copy your complete chatbot).

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

The winner: UChat

UChat wins in this category, because you can use their platform to easily translate your chatbot to other languages.

Regarding the other features: UChat and ManyChat do equally well.

5. AI & NLP

UChat

The AI & NLP of UChat is pretty simple. You can group keywords together and create a reply for it. This can be a chatbot flow or just a simple text response:

uchat-keywords

What is also pretty cool is that UChat can recognize images, stickers, locations and more using their keyword recognition:

uchat-keyword-variations

Unfortunately, UChat does not provide Intents and Entities within their platform. But it is possible to connect UChat with Dialogflow and use Google’s AI to understand the intent of the user.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

ManyChat

With ManyChat it is only possible to recognize keywords with your chatbot. Based on a keyword (or a group of keywords) your chatbot gives a certain response.

How it looks in ManyChat:

manychat-keywords

It is no possible to grab the intent of the user, use synonyms or use entities.

ManyChat also doesn’t have a direct integration with DialogFlow. But I created a tutorial on how you can connect ManyChat to Dialogflow.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

The winner: UChat

Both platforms don’t have built-in AI, but UChat provides a direct integration with Dialogflow while ManyChat doesn’t.

Therefore, they win this category.

6. Channels

UChat

With UChat, you can create chatbots on 13 different channels:

  1. Your website
  2. Facebook Messenger
  3. Instagram
  4. WhatsApp
  5. Telegram
  6. SMS
  7. Slack
  8. Google Business
  9. Voice
  10. WeChat
  11. Line
  12. Viber
  13. VK (Russian version of Facebook)

This allows you to create an omnichannel chatbot experience for your customers.

If this is not enough, you can also add your channel using the Custom API Channel integration.

  • Website
  • Facebook
  • Instagram
  • Whatsapp
  • Telegram
  • SMS
  • Slack
  • Skype
  • Email

ManyChat

With ManyChat it is possible to make a chatbot for your website, Facebook Messenger, Instagram, SMS and Email.

This allows you to make an omnichannel chatbot experience for your users. So for example, when someone gives a certain response on Facebook Messenger, you could send an email based on that response.

With SMS, it is only possible to send text messages to users in the United States and Canada. If you want to send text messages to other countries, you need to use the Twilio integration available in the ManyChat App Store (additional costs apply).

  • Website
  • Facebook
  • Instagram
  • Whatsapp
  • Telegram
  • SMS
  • Slack
  • Skype
  • Email

The winner: UChat

This is a clear win for UChat. They provide 8 channels more than ManyChat.

7. Integrations

UChat

UChat has its own live chat, which is the most important integration of any chatbot builder. This live chat also comes with an iOS and Android app, so you can answer customer questions while you are on the go.

Besides their own live chat, they also have live chat integrations with Intercom, JivoChat, Drift, Freshchat and Front.

Moreover, they provide over 30 integrations with other software applications, such as:

  • Zapier
  • Integromat/Make
  • Calendly
  • Google Sheets
  • Gmail
  • Mailchimp
  • Slack

And much more!

If this is not enough, you can also use webhooks inside your chatbot and integrate with other systems using this way.

Furthermore, UChat also has its own Mini-App Store that allows third-party developers to create their own apps inside UChat and share them with others (free or paid). Currently, the Mini-App Store has 32 apps that you can use inside your UChat chatbot:

uchat-mini-app-store

And you can also create these kinds of mini-apps yourself using the flow builder of UChat:

uchat-mini-app-flow-builder

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

ManyChat

ManyChat has a built-in live chat integration. Really good, because this is the most important integration a chatbot software needs. They also provide integrations for:

  • Zapier
  • Integromat
  • Google Sheets
  • ActiveCampaign
  • MailChimp
  • ConvertKit
  • HubSpot

By the way, what I really like about the live chat integration of ManyChat is that they also have an iOS app and Android app, so you can respond to user inquiries on the go.

Moreover, ManyChat has its own App store which allows third-party developers to create their own integrations with ManyChat. Currently, the App Store has 38 apps, but I think this will grow over the years:

manychat-app-store

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

The winner: UChat

This is a small win for UChat.

While both platforms provide live chat, various integrations with other platforms and an app store, UChat does it a little bit better.

Besides their own live chat, they also provide integrations with other live chat applications and it is really easy to create your own mini-app by using their flow builder (which is not possible with ManyChat).

8. Marketing

UChat

Regarding the marketing possibilities, UChat does really well.

On Facebook, you can automatically reply to comments, connect your chatbot to Facebook Ads, use the One-Time Notification, send Sponsored Messages and use Recurring Notifications.

On Instagram, you can also automatically reply to comments, reply when somebody mentions your account in their Instagram story and check if somebody replied to your own Instagram story.

Moreover, with UChat you can add a Facebook Messenger and a native widget to your website.

With their native website widget, you can create a website widget and change it to the branding of your own website by changing the avatar, colors and even the font of the widget:

uchat-website-widget

This widget can be displayed as a small bubble, full page, chat window inside your page or even a pop-up.

Additionally, you can also send a QR-Code inside your web chat and continue the same conversation on a different channel. For example, if a user starts a conversation and needs to go at a certain time, you can continue the conversation on another channel (such as WhatsApp). This is an amazing and unique feature, which I haven’t seen in any other chatbot builder yet.

The only thing you currently cannot do with it is set different greeting messages per page, but their founder told me that they will add this in the future.

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

ManyChat

With ManyChat, is possible to put a Facebook Messenger widget on your website, create a landing page, connect to Facebook ads, use the One-Time Notification, use Recurring Notifications, automatically reply to Facebook comments, create buttons and create custom URLs to your chatbot.

On Instagram, ManyChat provides the same capabilities as UChat: automatically replying to comments, reply when somebody mentions your account in their Instagram story and check if somebody replied to your own Instagram story.

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

The winner: UChat

Again, a win for UChat.

Both platforms provide the same features regarding Facebook and Instagram, but UChat also has a native website widget.

Because of this, UChat wins!

9. Pricing

UChat

UChat provides a free plan that includes 1 chatbot on 1 channel, 200 users and all basic features of the platform.

This plan also comes with a 14-day free trial for all Pro features. This is great when you want to determine whether UChat is the right fit for you.

If you want to create more chatbots or more users, you need to upgrade to the Business plan, which costs $10 per month. This plan comes with 1 chatbot (which can be an omnichannel chatbot), 1000 bot users, 5 members and all Pro features:

uchat-pricing

If you want more chatbots, members or users you can simply add those at some extra costs:

uchat-pricing-addons

UChat also provides a Money-Back Guarantee for 7 days. So you can safely buy their Pro plan, test out their features within 7 days and if it isn’t the right fit for you, you can just ask your money back.

  • Free trial
  • Free plan
  • Price per month
    10
  • Monthly pricing available?
  • Money back guarantee

ManyChat

ManyChat provides a free plan that stays free forever. This plan comes with 1000 contacts and does not have all the features that ManyChat provides (but still enough to make a good chatbot).

If you want more features, you can upgrade to the Pro package, which costs 15$ per month, which is a really low price. The price of the Pro package goes up with the number of subscribers your chatbot has. 1K subscribers result in $25 per month and 5K subscribers is $45 per month.

manychat-pricing

The only possible drawback is that you cannot have a trial for the Pro package, but this does not matter, because there is a 30-day money-back guarantee, no questions asked.

  • Free trial
  • Free plan
  • Price per month
    15
  • Monthly pricing available?
  • Money back guarantee

No winner

There is no winner in this category.

Both platforms provide a really good price for the value of the platform.

10. Analytics

UChat

UChat provides a basic analytics dashboard that shows how many users talked to your chatbot, how many messages were received and how many messages were sent:

uchat-basic-analytics

Besides that, it also provides information on Gender, Language and the different timezones of your users:

uchat-analytics-2

Moreover, inside the flow builder, you can see to how many people a certain message was sent:

uchat-flow-analytics

I think these analytics are pretty basic and don’t really allow you to optimize the chatbot experience. For example, it is not possible to see the open rate or click rate of a message, so you don’t know how successful a certain message or button was.

The same is true for unrecognized input. There is no overview of input that your chatbot did not understand, so it’s hard to improve the answers of your chatbot.

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

ManyChat

ManyChat provides a basic dashboard for your chatbot analytics, showing you the total subscribers, unsubscribes and net subscribes:

manychat-dashboard
Source: ManyChat

 

Furthermore, they also provide analytics for each block in your chatbot. For each block, they provide the number of people the message is delivered to, the open rate and the click rate.

manychat-analytics-block

And this also holds for sequences:

manychat-analytics-sequence

There are only two drawbacks about the analytics in ManyChat:

  1. The analytics are all over the place. There is no one clear, in-depth dashboard with all relevant analytics, but this is distributed over multiple sections (Broadcasts, Sequences, etc.)
  2. There is no overview of unmatched keywords. If a user filled in a word that did not get a response, you cannot get this information in your ManyChat dashboard. This is a big disadvantage because it does not allow you to easily improve your chatbot. But I have made a solution for this: the ManyChat User Input Dashboard.

What ManyChat also has, is the ManyChat Pixel. This is a pixel you can put on your website to track conversions coming from your chatbot, really useful feature!

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

The Winner: ManyChat

This is a clear win for ManyChat.

They provide more analytics inside their platform than UChat.

11. eCommerce

UChat

This is also a great feature of UChat. Within UChat, you can create your own products and directly sell these products inside your chatbot:

uchat-ecommerce-products

With this feature, you don’t even need to use a third-party eCommerce platform.

However, if you do, UChat also provides a direct integration with Shopify and with WooCommerce, which allows you to get customer information, search for products, get abandoned carts and much more.

Furthermore, UChat also provides direct integrations with Paypal, Stripe, Razopar, Billplz, Bizappay and Hitpay so that you can let customers pay directly inside the chatbot.

Moreover, UChat also provides the WhatsApp Product Catalogue Message, which allows you to create a smooth checkout experience directly on WhatsApp. This is also pretty unique, because I haven’t seen this yet with any other chatbot platform.

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

ManyChat

ManyChat has a direct integration with Shopify that allows you to:

  • Recover abandoned carts
  • Notify customers about orders and shipment updates
  • Collect reviews and feedback after purchase
  • Generate repeated purchases

It is, however, not possible to buy a product from your Shopify store within the chatbot.

But, you can receive payments through your chatbot by using the Stripe or Paypal integration.

The only drawback is that ManyChat doesn’t have a WooCommerce integration.

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

The winner: UChat

This is a win for UChat.

UChat has a built-in eCommerce features, more integrations with payment providers and a WooCommerce integration (while ManyChat doesn’t).

12. Templates & Cloning

UChat

UChat provides 27 templates that you can use to get started with creating your chatbot.

With UChat it is also possible to create your own templates and share them with others.

Moreover, you can duplicate your chatbot flows and chatbot elements inside the visual flow builder, so that you can easily reuse them.

  • Templates
    27
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

ManyChat

ManyChat provides 19 templates which you can directly install to make your chatbot. These include free templates and templates only available for Pro users.

With ManyChat it is possible to make a chatbot template and share it with others. This is really useful when you are making multiple chatbots who do the same thing (for example, Lead generation). 

Furthermore, it is possible to duplicate your chatbot flows and chatbot elements to make your chatbot faster.

  • Templates
    19
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

No winner

No winner for this category.

With both chatbot platforms, you can use pre-built templates, create templates yourself and duplicate your chatbot flows and elements.

13. Optimization

UChat

Within UChat, you can use the Split element to perform A/B testing on certain messages:

uchat-split-element

  • A/B Testing

ManyChat

It is possible to do A/B testing in ManyChat, but it is not available in the free plan. So you need to upgrade to a “Pro” plan if you want to unlock this feature.

  • A/B Testing

The winner: No Winner

Also, No Winner!

They both provide A/B testing in their platform, so they are equally good.

14. Support

UChat

UChat has extensive documentation and Youtube tutorials on how you can use their platform.

Besides that, they also provide customer support via email and via their Facebook Community.

  • Tutorials
  • Documentation
  • Customer support

ManyChat

ManyChat provides extensive tutorials on how to make a chatbot and all of the features on their platform.

They also have proper documentation and good customer support.

What I also love about ManyChat is that they have a large Facebook community (75.000 members) in which you can ask all kinds of questions and learn more about the platform.

  • Tutorials
  • Documentation
  • Customer support

No Winner

And again, No Winner.

They do equally good on this one by providing extensive information about their platform and having a huge community of members willing to help each other.

Which one is the winner?

UChat.

UChat has more chatbot elements, it is easier to translate your chatbot to other languages, has a direct integration with Dialogflow, 8 more channels to publish your chatbot on, more integrations, a native website widget and more eCommerce possibilities.

Besides that, UChat provides an extensive whitelabel feature. I haven’t covered that in this comparison, but you can find more information about it in my UChat Review.

Go to UChat

But this doesn’t mean ManyChat is a bad platform. In fact, ManyChat has many features that UChat provides and is even better on the subject of Analytics and has a slightly better interface.

Go to ManyChat

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