Which one is better? UChat vs ManyChat

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By Joren Wouters Updated on

UChat and ManyChat are both chatbot platforms that can be used to create chatbots on multiple channels, without using any code.

But which platform should you use? What are the differences between them? And which platform is better?

Let’s find out! 

1. Interface

UChat

When you log in at UChat, you will see a dashboard with the latest stats of your chatbots:

uchat-dashboard

On the left-hand side, you have a menu with all the different options, such as your Bots (per channel), Analytics, Templates, eCommerce and much more.

When creating your chatbot with UChat, you can use the visual flow builder. With the flow builder, you can just drag and drop elements and create your chatbot flow:

uchat-visual-flow-builder

If you click on one of the blocks, a sidebar will open up on the right where you can edit the contents of that block:

uchat-edit-block

Furthermore, you can customize the theme of your flow builder and switch between different themes (which is a really unique feature):

uchat-flow-builder-change-theme

Also, you can test out your chatbot flows by clicking on the Preview button before you actually put them live.

In general, the interface of UChat is really easy to use and it is also pretty easy to set up your chatbot.

Although it is really easy to use, the platform can feel quite overwhelming when first starting with it, because of the many features UChat has.

Visual Flow Builder
Create chatbot dialogs with a visual flow builder.
Test chatbot
Is it possible to test the chatbot before putting your new flows or changes live?
Easy to use?
Is the chatbot platform easy-to-use?
Easy to setup a chatbot?
Is it easy to set up your chatbot with this chatbot platform?

ManyChat

When you log in at Manychat, you will see a dashboard with on the left side a menu with different options and on the right side the content of each section. It is a really straightforward dashboard and easy to understand:

manychat-dashboard

When creating your chatbot, ManyChat has the best visual flow builder I have ever seen in a chatbot platform. The reason for this is that the interface looks really clean and it is really easy to use (even if you never created a chatbot before).

Inside the flow builder, each flow starts with a trigger (an event that activates the flow), and from there you can connect blocks to each other by simply dragging and dropping:

manychat-flow-builder

A block can be a message, an action, a condition or any other chatbot element that Manychat provides.

Moreover, you can test your chatbot flows directly inside the Manychat interface or on the channel that you are building the flow for (Facebook, Instagram, WhatsApp, etc):

manychat-test-in-interface

Furthermore, your chatbot flows can be divided over folders, which allows you to keep a good overview of all the chatbot flows in your Manychat account.

Visual Flow Builder
Create chatbot dialogs with a visual flow builder.
Test chatbot
Is it possible to test the chatbot before putting your new flows or changes live?
Easy to use?
Is the chatbot platform easy-to-use?
Ease of use
How easy is it to create and update chat automations? 5-6 -> You can use the interface, but can definitely be better 7-8 -> Easy to use, but more user friendly interfaces on the market 9-10 -> One of the most easiest interfaces on the planet
1
Easy to setup a chatbot?
Is it easy to set up your chatbot with this chatbot platform?

The winner: ManyChat

This is a small win for ManyChat.

Their platform is just a little bit easier to use and is less overwhelming when you start with chatbots.

2. Chatbot Elements

UChat

UChat provides all the chatbot elements to create your chatbot.

And I mean this literally: they check every chatbot element in the list below!

This is unique because I haven’t seen this before with any other chatbot platform.

Moreover, they also provide more technical elements such as getting data and showing that in a dynamic gallery. I won’t deep dive in these elements in this review, but just know that you can get a bit technical with UChat 😉

Start flow
Can you refer from one chatbot flow to another and thereby reuse chatbot flows?
Conditions
Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
Delays
Use delays between messages in your chatbot
Images
Can you send images via your chatbot?
Video
Can you send video via your chatbot?
Audio
Can you send audio via your chatbot?
Attachments
Can you send attachments via your chatbot?
Gallery (Horizontal List)
Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
Vertical List
Show a vertical list of items inside your chatbot
Emoji’s
Can you use emojis inside your chatbot?
Persistent menu
Can you add a persistent menu to your chatbot?
Quick replies
Can you add quick replies to your chatbot where users can click on?
Button
Can you add buttons to your chatbot where users can click on?
User Input
Can chatbot users freely type text to your chatbot whenever they want to?
Location Sharing
Can users share their location inside the chatbot?
Email validation
When a chatbot user gives their email, can the platform validate it’s a correct email address?
Phone number validation
When a chatbot user gives their phone number, can the platform validate it’s a correct phone number?
Date validation
When a chatbot user gives a date, can the platform validate it’s a correct date?

ManyChat

ManyChat has all the chatbot elements you need in order to build a chatbot. The only thing that they don’t provide is Vertical Lists.

Start flow
Can you refer from one chatbot flow to another and thereby reuse chatbot flows?
Conditions
Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
Delays
Use delays between messages in your chatbot
Images
Can you send images via your chatbot?
Video
Can you send video via your chatbot?
Audio
Can you send audio via your chatbot?
Attachments
Can you send attachments via your chatbot?
Gallery (Horizontal List)
Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
Vertical List
Show a vertical list of items inside your chatbot
Emoji’s
Can you use emojis inside your chatbot?
Persistent menu
Can you add a persistent menu to your chatbot?
Quick replies
Can you add quick replies to your chatbot where users can click on?
Button
Can you add buttons to your chatbot where users can click on?
User Input
Can chatbot users freely type text to your chatbot whenever they want to?
Location Sharing
Can users share their location inside the chatbot?
Email validation
When a chatbot user gives their email, can the platform validate it’s a correct email address?
Phone number validation
When a chatbot user gives their phone number, can the platform validate it’s a correct phone number?
Date validation
When a chatbot user gives a date, can the platform validate it’s a correct date?

The winner: UChat

This is a small win for UChat.

They both do great on the chatbot elements they have, but UChat has one more: Vertical lists.

3. Users

UChat

Within UChat, you can see all the users that talked to your chatbot on every channel in one overview:

uchat-bot-users

If you click on one of your users you can see the detailed information of that user, such as their name, custom fields and tags that have been added:

uchat-user-information

With UChat, you can add custom fields and tags to users. Then you can use that user information to condition in your chatbot flows, broadcasts and sequences.

Likewise, you can create your own segments based on custom fields and tags, and use these segments inside your chatbot.

Custom field
Store information from your chatbot users inside fields. For example, you can ask for someone’s email and store it inside the “email” custom field.
Tags
Add tags to users in your chatbot flows to organize and categorize contacts.
User Segments
Can you create user segments based on custom fields and tags?

ManyChat

Within Manychat, you can add custom fields and tags to users. You can simply ask questions and save the answer of the user to a custom field or add a specific tag. With those custom fields and tags, you can create specific user segments (that you can use inside your chatbot flows).

In Manychat you can view all the contacts that talked to your chatbot in the “Contacts” tab. Within this tab, you can also filter on specific custom fields or tags or see all users from a specific segment (by clicking on that segment on the left):

manychat-contacts-overview

When you click on one of the individual contacts, you can see all the information stored for that user and by clicking on “Start chat” you can also see the chat history of that user:

manychat-contact-information

Custom field
Store information from your chatbot users inside fields. For example, you can ask for someone’s email and store it inside the “email” custom field.
Tags
Add tags to users in your chatbot flows to organize and categorize contacts.
User Segments
Can you create user segments based on custom fields and tags?

No winner

With both platforms you can assign custom fields and tags to users and create user segments based on this information.

Again, no winner on this one!

4. Messages

UChat

With UChat, you can send broadcasts to your complete audience or filter down on specific users:

uchat-broadcast

Moreover, you can also send sequences to your users whereby you send messages to them with a certain delay in between:

uchat-sequences

Furthermore, and this is one of the best features of UChat, you can create a chatbot in any language. And the best part of this it that is really easy to do so.

What you do, is that you just create your chatbot flows in your main language (for example, English). Then, you can add another language inside your chatbot settings and easily translate all the texts:

uchat-translate-language

Once you have done that, your chatbot is fully translated! And inside your chatbot flows you can just ask the language of the user and set the right language for that user in UChat. Really great feature!

Broadcasts
Send a message to all or a part of your chatbot users at a specific date and time
Sequences
Send messages on a pre-defined schedule with a certain time interval between those messages
Conditions
Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
Rules
Trigger events based on if-then logic. For example, if email is given by the user, send it to your CRM.
Multiple languages
Is it possible to create a chatbot in multiple languages?
Easy to translate
Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

ManyChat

Manychat provides broadcasts, sequences and also subscribing/unsubscribing from sequences.

What I really like about the sequences in ManyChat is that they are really organized. You can see the complete sequence in one overview and you also see which message is sent at which time, a really good feature.

manychat-sequence
An example sequence in ManyChat

Also, with ManyChat you can use a feature called “Conditions”, in which you can use logic to send users through a certain flow.

With ManyChat it is possible to make a chatbot in any language, but it is not possible to easily translate this chatbot to different languages (because you need to do this manually and copy your complete chatbot).

Broadcasts
Send a message to all or a part of your chatbot users at a specific date and time
Sequences
Send messages on a pre-defined schedule with a certain time interval between those messages
Conditions
Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
Rules
Trigger events based on if-then logic. For example, if email is given by the user, send it to your CRM.
Multiple languages
Is it possible to create a chatbot in multiple languages?
Easy to translate
Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

The winner: UChat

UChat wins in this category, because you can use their platform to easily translate your chatbot to other languages.

Regarding the other features: UChat and ManyChat do equally well.

5. AI & NLP

UChat

The AI & NLP of UChat is pretty simple. You can group keywords together and create a reply for it. This can be a chatbot flow or just a simple text response:

uchat-keywords

What is also pretty cool is that UChat can recognize images, stickers, locations and more using their keyword recognition:

uchat-keyword-variations

Unfortunately, UChat does not provide Intents and Entities within their platform. But it is possible to connect UChat with Dialogflow and use Google’s AI to understand the intent of the user.

Keywords
Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
Intents
Trigger a chatbot flow by understanding the intent of the user.
Entities
Capture specific information from sentences. For example, if a user says “veggie pizza”, the chatbot can understand it’s not a regular pizza, but a veggie pizza.
Dialogflow
Does the chatbot platform provide a direct integration with Google’s AI Platform?

ManyChat

With ManyChat it is only possible to recognize keywords with your chatbot. Based on a keyword (or a group of keywords) your chatbot gives a certain response.

How it looks in ManyChat:

manychat-keywords

It is no possible to grab the intent of the user, use synonyms or use entities.

ManyChat also doesn’t have a direct integration with DialogFlow. But I created a tutorial on how you can connect ManyChat to Dialogflow.

Keywords
Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
Intents
Trigger a chatbot flow by understanding the intent of the user.
Entities
Capture specific information from sentences. For example, if a user says “veggie pizza”, the chatbot can understand it’s not a regular pizza, but a veggie pizza.
Knowledge Base
Can you train your chatbot on a knowledge base (like your website or articles) and then your chatbot automatically answer questions about it?
Dialogflow
Does the chatbot platform provide a direct integration with Google’s AI Platform?

The winner: UChat

Both platforms don’t have built-in AI, but UChat provides a direct integration with Dialogflow while ManyChat doesn’t.

Therefore, they win this category.

6. Channels

UChat

With UChat, you can create chatbots on 13 different channels:

  1. Your website
  2. Facebook Messenger
  3. Instagram
  4. WhatsApp
  5. Telegram
  6. SMS
  7. Slack
  8. Google Business
  9. Voice
  10. WeChat
  11. Line
  12. Viber
  13. VK (Russian version of Facebook)

This allows you to create an omnichannel chatbot experience for your customers.

If this is not enough, you can also add your channel using the Custom API Channel integration.

Unfortunately, it is not possible to merge contacts across channels.

Website
Can you publish your chatbot on your website?
Facebook
Can you publish your chatbot on Facebook?
Instagram
Can you publish your chatbot on Instagram?
Whatsapp
Can you publish your chatbot on WhatsApp?
Telegram
Can you publish your chatbot on Telegram?
SMS
Can you publish your chatbot on SMS?
Slack
Can you publish your chatbot on Slack?
Skype
Can you publish your chatbot on Skype?
Email
Can you publish your chatbot on email?
Google Business Messages
Can you publish your chatbot on Google?
Discord
Can you publish your chatbot on Discord?
Microsoft Teams
Can you publish your chatbot on Microsoft Teams?
Amazon Alexa
Can you publish your chatbot on Amazon Alexa?
Google Assistant
Can you publish your chatbot on Google Assistant?
Voice
Can you publish your chatbot on a telephone line (Voice)?
Wechat
Can you publish your chatbot on WeChat?
Line
Can you publish your chatbot on Line?
Viber
Can you publish your chatbot on Viber?
Merge contacts across channels
Can you merge contacts across channels, when the same person contacts you over multiple channels?

ManyChat

With Manychat you can publish your chatbot on your website, Facebook Messenger, Instagram, WhatsApp, Telegram, SMS and Email.

This allows you to make an omnichannel chatbot experience for your users. So for example, when someone gives a certain response on Facebook Messenger, you could send an email based on that response.

With SMS, you need to connect your ManyChat account to a Twilio account. Then, ManyChat will handle the chatbot part and all the chat logic, and Twilio will take care of receiving and sending the text messages (additional costs for Twilio apply).

Moreover, you can also merge contacts across channels (based on their email or phone number). For example, if someone contacts you via Facebook Messenger and later on via Instagram, Manychat can understand that is the same person and merge that contact into one.

Website
Can you publish your chatbot on your website?
Facebook
Can you publish your chatbot on Facebook?
Instagram
Can you publish your chatbot on Instagram?
Whatsapp
Can you publish your chatbot on WhatsApp?
Telegram
Can you publish your chatbot on Telegram?
SMS
Can you publish your chatbot on SMS?
Slack
Can you publish your chatbot on Slack?
Skype
Can you publish your chatbot on Skype?
Email
Can you publish your chatbot on email?
Google Business Messages
Can you publish your chatbot on Google?
Discord
Can you publish your chatbot on Discord?
Microsoft Teams
Can you publish your chatbot on Microsoft Teams?
Amazon Alexa
Can you publish your chatbot on Amazon Alexa?
Google Assistant
Can you publish your chatbot on Google Assistant?
Voice
Can you publish your chatbot on a telephone line (Voice)?
Wechat
Can you publish your chatbot on WeChat?
Line
Can you publish your chatbot on Line?
Viber
Can you publish your chatbot on Viber?
Merge contacts across channels
Can you merge contacts across channels, when the same person contacts you over multiple channels?

The winner: UChat

This is a clear win for UChat. They provide 8 channels more than ManyChat.

7. Integrations

UChat

UChat has its own live chat, which is the most important integration of any chatbot builder. This live chat also comes with an iOS and Android app, so you can answer customer questions while you are on the go.

Besides their own live chat, they also have live chat integrations with Intercom, JivoChat, Drift, Freshchat and Front.

Moreover, they provide over 30 integrations with other software applications, such as:

  • Zapier
  • Integromat/Make
  • Calendly
  • Google Sheets
  • Gmail
  • Mailchimp
  • Slack

And much more!

If this is not enough, you can also send API calls inside your chatbot and integrate with other systems using this way.

Furthermore, UChat also has its own Mini-App Store that allows third-party developers to create their own apps inside UChat and share them with others (free or paid). Currently, the Mini-App Store has 32 apps that you can use inside your UChat chatbot:

uchat-mini-app-store

And you can also create these kinds of mini-apps yourself using the flow builder of UChat:

uchat-mini-app-flow-builder

Livechat integration
Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
Zapier
Direct integration with Zapier, one of the largest integration platforms in the world.
Make
Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
Google sheets
Direct integration with Google Sheets, to store or retrieve data from sheets.
Make API Calls
Can you call an API inside your chatbot flow to send or get data from other applications?
Webhooks
Can the platform send automatic notifications of all the messages and events going on in your chatbot?

ManyChat

ManyChat has a built-in live chat, which is called the Inbox. By using the Inbox, you can hand over the conversation from your chatbot to one of your customer support agents.

By the way, what I really like about Manychat’s Inbox is that they also provide an iOS app and Android app, so you can respond to user inquiries on the go.

Manychat also provides Manychat Inbox Pro, which is a more advanced live chat and comes with agent chat analytics, groups of live chat agents and auto-assignment rules.

Furthermore, Manychat provides direct integrations with:

Moreover, ManyChat has its own App store which allows third-party developers to create their own integrations with ManyChat. Currently, the App Store has 38 apps, but I think this will grow over the years:

manychat-app-store

Livechat integration
Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
Zapier
Direct integration with Zapier, one of the largest integration platforms in the world.
Make
Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
Google sheets
Direct integration with Google Sheets, to store or retrieve data from sheets.
Make API Calls
Can you call an API inside your chatbot flow to send or get data from other applications?
Webhooks
Can the platform send automatic notifications of all the messages and events going on in your chatbot?

The winner: UChat

This is a small win for UChat.

While both platforms provide live chat, various integrations with other platforms and an app store, UChat does it a little bit better.

Besides their own live chat, they also provide integrations with other live chat applications and it is really easy to create your own mini-app by using their flow builder (which is not possible with ManyChat).

8. Marketing

UChat

Regarding the marketing possibilities, UChat does really well.

On Facebook, you can automatically reply to comments, connect your chatbot to Facebook Ads, use the One-Time Notification, send Sponsored Messages and use Recurring Notifications.

On Instagram, you can also automatically reply to comments, reply when somebody mentions your account in their Instagram story and check if somebody replied to your own Instagram story.

And with WhatsApp, you can send WhatsApp Message Templates.

Moreover, with UChat you can add a Facebook Messenger and a native widget to your website.

With their native website widget, you can create a website widget and change it to the branding of your own website by changing the avatar, colors and even the font of the widget:

uchat-website-widget

This widget can be displayed as a small bubble, full page, chat window inside your page or even a pop-up. And you can also send pro-active messages to the user depending on the page to the user.

Additionally, you can also send a QR-Code inside your web chat and continue the same conversation on a different channel. For example, if a user starts a conversation and needs to go at a certain time, you can continue the conversation on another channel (such as WhatsApp). This is an amazing and unique feature, which I haven’t seen in any other chatbot builder yet.

Facebook website widget
Embed your chatbot as a Facebook Widget on your website.
Native website widget
Embed your chatbot as a native widget (your own branding & colors) on your website.
Send proactive messages on website
Can you send pro-active messages on your website with your chatbot?
Landing pages
Can you create a simple landing page to drive users to your chatbot?
Facebook Ref URL
Can you create a URL that goes to a specific flow inside your Facebook chatbot?
Auto-Reply to Facebook Comments
Automatically reply with your chatbot to users who comment on your Facebook Posts
One-Time Notification
Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Recurring Notifications
Send recurring notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Facebook Ads
Start a conversation with your chatbot when someone clicks on a Facebook Ad
Sponsored messages
Send paid messages via Facebook Messenger outside the 24-hour window
Auto-Reply to Instagram Comments
Automatically reply with your chatbot to users who comment on your Instagram Posts
Instagram Story Mention Reply
Send auto replies to Instagram users who mention your Instagram handle in their Instagram Stories
Instagram DM List
Send notifications via Instagram DM for a topic that a contact has opted-in for
WhatsApp Message Templates
Can you initiate conversations with Message Templates on WhatsApp?
Button creator
Add a button to your website to drive users to your chatbot
Custom URLs
Generate a simple URL that can be shared anywhere to send users to your chatbot

ManyChat

When it comes to Marketing for chatbots, Manychat is one of the best chatbot platforms out there.

You can add a Facebook Messenger widget to your website and send pro-active messages based on the URL that users are on. Moreover, you can also create your own landing pages with your Facebook Messenger chatbot.

Moreover, on Facebook you can:

  • Create Ref URLs that go to a specific chatbot flow
  • Automatically reply to Facebook Comments
  • Send one-time notifications
  • Send Recurring Notifications
  • Connect a Facebook ad to your Messenger chatbot
  • Send Sponsored Messages via Facebook Messenger

On Instagram, you can:

  • Automatically reply to Instagram comments
  • Send replies to Instagram users who mention your Instagram handle in their Instagram Stories

And via WhatsApp, you can send Message Templates.

Basically, ManyChat provides almost all marketing possibilities you need for your chatbot.

The only drawback is that Manychat doesn’t provide a native website widget.

Facebook website widget
Embed your chatbot as a Facebook Widget on your website.
Native website widget
Embed your chatbot as a native widget (your own branding & colors) on your website.
Send proactive messages on website
Can you send pro-active messages on your website with your chatbot?
Landing pages
Can you create a simple landing page to drive users to your chatbot?
Facebook Ref URL
Can you create a URL that goes to a specific flow inside your Facebook chatbot?
Auto-Reply to Facebook Comments
Automatically reply with your chatbot to users who comment on your Facebook Posts
One-Time Notification
Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Recurring Notifications
Send recurring notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Facebook Ads
Start a conversation with your chatbot when someone clicks on a Facebook Ad
Sponsored messages
Send paid messages via Facebook Messenger outside the 24-hour window
Auto-Reply to Instagram Comments
Automatically reply with your chatbot to users who comment on your Instagram Posts
Instagram Story Mention Reply
Send auto replies to Instagram users who mention your Instagram handle in their Instagram Stories
Instagram DM List
Send notifications via Instagram DM for a topic that a contact has opted-in for
WhatsApp Message Templates
Can you initiate conversations with Message Templates on WhatsApp?
Button creator
Add a button to your website to drive users to your chatbot
Custom URLs
Generate a simple URL that can be shared anywhere to send users to your chatbot

The winner: UChat

Again, a win for UChat.

Both platforms provide the same features regarding Facebook, Instagram and WhatsApp, but UChat also has a native website widget.

Because of this, UChat wins!

9. Pricing

UChat

UChat provides a free plan that includes 1 chatbot on 1 channel, 200 users and all basic features of the platform.

This plan also comes with a 14-day free trial for all Pro features. This is great when you want to determine whether UChat is the right fit for you.

If you want to create more chatbots or more users, you need to upgrade to the Business plan, which costs $10 per month. This plan comes with 1 chatbot (which can be an omnichannel chatbot), 1000 bot users, 5 members and all Pro features:

uchat-pricing

If you want more chatbots, members or users you can simply add those at some extra costs:

uchat-pricing-addons

UChat also provides a Money-Back Guarantee for 7 days. So you can safely buy their Pro plan, test out their features within 7 days and if it isn’t the right fit for you, you can just ask your money back.

Free trial
Does the chatbot platform provide a free trial?
Free plan
Does the chatbot platform provide a free plan?
Price per month
What is the lowest price per month for creating a chatbot on this platform?
10
Monthly pricing available?
Is it possible to pay monthly?
Money back guarantee
Is there a money-back guarantee in case you are not satisfied with the platform?

ManyChat

Manychat provides a free plan that stays free forever. This plan comes with 1000 contacts and has the basic features of ManyChat (enough to make a good chatbot).

If you want more features or have more than 1000 contacts, you can upgrade to the Pro plan, which costs 15$ per month (a really low price):

manychat-pricing

The price of the Pro plan goes up with the number of contacts your chatbot has. 1K contacts result in $25 per month and 5K contacts is $45 per month.

This plan also comes with a 7-day free trial that you can use to test out the Pro features of ManyChat. Besides that, there is also a 30-day money-back guarantee, no questions asked.

Moreover, Manychat also provides Manychat Inbox Pro and that costs $99 per month. This comes with 3 live chat seats:

manychat-inbox-pro-pricing

If that’s not enough, you can add one extra live chat seat for $39 per month.

Free trial
Does the chatbot platform provide a free trial?
Free plan
Does the chatbot platform provide a free plan?
Price per month
What is the lowest price per month for creating a chatbot on this platform?
15
Monthly pricing available?
Is it possible to pay monthly?
Money back guarantee
Is there a money-back guarantee in case you are not satisfied with the platform?

No winner

There is no winner in this category.

Both platforms provide a really good price for the value of the platform.

10. Analytics

UChat

UChat provides a basic analytics dashboard that shows how many users talked to your chatbot, how many messages were received and how many messages were sent:

uchat-basic-analytics

Besides that, it also provides information on Gender, Language and the different timezones of your users:

uchat-analytics-2

Moreover, inside the flow builder, you can see to how many people a certain message was sent:

uchat-flow-analytics

I think these analytics are pretty basic and don’t really allow you to optimize the chatbot experience. For example, it is not possible to see the open rate or click rate of a message, so you don’t know how successful a certain message or button was.

The same is true for unrecognized input. There is no overview of input that your chatbot did not understand, so it’s hard to improve the answers of your chatbot.

Dashboard
Dashboard that provides general analytics of your chatbot.
Flow analytics
Can you analyze how users are going through your chatbot flows?
User input
Get the input from users that your chatbot didn’t understand.
Sent messages
The number of messages that were sent by your chatbot.
Open rate
The percentage of chatbot users that opened a message inside your chatbot.
Click rate
The percentage of chatbot users that click on a button inside your chatbot.
Conversion rate
The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
Fall back rate
The percentage of interactions where the chatbot did not know an answer to a question.
Custom dashboards/reports
Can you create your own dashboard or reports?

ManyChat

Manychat provides an Insights dashboard where you can see how many contacts you have per channel:

manychat-contacts-analytics

Furthermore, you can see how these contacts have evolved over time:

manychat-active-contacts-analytics

Likewise, you can determine your own conversion events inside your chatbot flows and then see how many people reached those conversion events:

manychat-conversion-event-analytics

And these conversion events are not limited to your chatbot funnels. You can also install the Manychat Pixel (similar to a Facebook Pixel) on your website and track conversions on your website of people coming from your chatbot. For example, when someone clicks on a button in Messenger and then converts on your website, this pixel will track that conversion back to your Manychat account.

Moreover, Manychat also provides flow analytics. For each block inside your flows, you can track to how many contacts this message was delivered, how many contacts opened it and how many contacts clicked on it (if the message contains a button / quick reply):

manychat-flow-analytics

By using these flow analytics, you can easily improve your Manychat flows for better conversion.

There are only two drawbacks about the analytics in Manychat:

  1. There is no overview of unmatched user input. If a user filled in a phrase that did not get a response, you cannot get this information in your ManyChat dashboard. This is a disadvantage because it does not allow you to improve the automatic answers of your chatbot.
  2. It’s not possible to see the flow analytics for a specific time period

But in general: by using Manychat’s analytics you can definitely analyze how well your chatbot is doing and how you can improve your chatbot funnels!

Dashboard
Dashboard that provides general analytics of your chatbot.
Flow analytics
Can you analyze how users are going through your chatbot flows?
User input
Get the input from users that your chatbot didn’t understand.
Sent messages
The number of messages that were sent by your chatbot.
Open rate
The percentage of chatbot users that opened a message inside your chatbot.
Click rate
The percentage of chatbot users that click on a button inside your chatbot.
Conversion rate
The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
Fall back rate
The percentage of interactions where the chatbot did not know an answer to a question.
Custom dashboards/reports
Can you create your own dashboard or reports?

The Winner: ManyChat

This is a clear win for ManyChat.

They provide more analytics inside their platform than UChat.

11. eCommerce

UChat

This is also a great feature of UChat. Within UChat, you can create your own products and directly sell these products inside your chatbot:

uchat-ecommerce-products

With this feature, you don’t even need to use a third-party eCommerce platform.

However, if you do, UChat also provides a direct integration with Shopify and with WooCommerce, which allows you to get customer information, search for products, get abandoned carts and much more.

Furthermore, UChat also provides direct integrations with Paypal, Stripe, Razopar, Billplz, Bizappay and Hitpay so that you can let customers pay directly inside the chatbot.

Moreover, UChat also provides the WhatsApp Product Catalogue Message, which allows you to create a smooth checkout experience directly on WhatsApp. This is also pretty unique, because I haven’t seen this yet with any other chatbot platform.

Payments
Collect payments inside your chatbot
Shopify
Direct integration with Shopify to get products, order information and cart data.
WooCommerce
Direct integration with WooCommerce to get products, order information and cart data.
Buy directly within chatbot
Ability for chatbot users to buy products or services directly from a chatbot
Cart abandonment
Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

ManyChat

ManyChat has a direct integration with Shopify that allows you to:

  • Recover abandoned carts
  • Notify customers about orders and shipment updates
  • Collect reviews and feedback after purchase
  • Generate repeated purchases

It is, however, not possible to buy a product from your Shopify store within the chatbot.

But, you can receive payments through your chatbot by using the Stripe or Paypal integration.

The only drawback is that ManyChat doesn’t have a WooCommerce integration.

Payments
Collect payments inside your chatbot
Shopify
Direct integration with Shopify to get products, order information and cart data.
WooCommerce
Direct integration with WooCommerce to get products, order information and cart data.
Buy directly within chatbot
Ability for chatbot users to buy products or services directly from a chatbot
Cart abandonment
Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

The winner: UChat

This is a win for UChat.

UChat has a built-in eCommerce features, more integrations with payment providers and a WooCommerce integration (while ManyChat doesn’t).

12. Templates & Cloning

UChat

UChat provides 27 templates that you can use to get started with creating your chatbot.

With UChat it is also possible to create your own templates and share them with others.

Moreover, you can duplicate your chatbot flows and chatbot elements inside the visual flow builder, so that you can easily reuse them.

Number of templates
How many pre-built templates does the chatbot platform provide?
27
Make template
Can you make templates yourself?
Share template
Can you share self-created templates with others?
Duplicate chatbot flows
Is it possible to duplicate chatbot flows, so you can easily reuse them?
Duplicate chatbot elements
Is it possible to duplicate chatbot elements, so you can easily reuse them?

ManyChat

ManyChat provides 19 templates which you can directly install to make your chatbot. These include free templates and templates only available for Pro users.

With ManyChat it is possible to make a chatbot template and share it with others. This is really useful when you are making multiple chatbots who do the same thing (for example, Lead generation). 

Furthermore, it is possible to duplicate your chatbot flows and chatbot elements to make your chatbot faster.

Number of templates
How many pre-built templates does the chatbot platform provide?
35
Make template
Can you make templates yourself?
Share template
Can you share self-created templates with others?
Duplicate chatbot flows
Is it possible to duplicate chatbot flows, so you can easily reuse them?
Duplicate chatbot elements
Is it possible to duplicate chatbot elements, so you can easily reuse them?

No winner

No winner for this category.

With both chatbot platforms, you can use pre-built templates, create templates yourself and duplicate your chatbot flows and elements.

13. Optimization

UChat

Within UChat, you can use the Split element to perform A/B testing on certain messages:

uchat-split-element

A/B Testing
Can you optimize your chatbot flows by performing A/B tests?

ManyChat

In Manychat, you can do A/B testing by using the Randomizer element. This element allows you to split the traffic inside a chatbot flow up to 6 different variations:

manychat-randomizer-element

A/B Testing
Can you optimize your chatbot flows by performing A/B tests?

The winner: No Winner

Also, No Winner!

They both provide A/B testing in their platform, so they are equally good.

14. Support

UChat

UChat has extensive documentation and Youtube tutorials on how you can use their platform.

Besides that, they also provide customer support via email and via their Facebook Community.

Tutorials
Does the chatbot platform provide tutorials on how to use its platform?
Documentation
Does the chatbot platform provide documentation on how to use its platform?
Customer support
Does the chatbot platform provide customer support?

ManyChat

ManyChat provides extensive tutorials on how to make a chatbot and all of the features on their platform.

They also have proper documentation and good customer support.

What I also love about ManyChat is that they have a large Facebook community (100K+ members) in which you can ask all kinds of questions and learn more about the platform.

Tutorials
Does the chatbot platform provide tutorials on how to use its platform?
Documentation
Does the chatbot platform provide documentation on how to use its platform?
Customer support
Does the chatbot platform provide customer support?

No Winner

And again, No Winner.

They do equally good on this one by providing extensive information about their platform and having a huge community of members willing to help each other.

Which one is the winner?

UChat.

UChat has more chatbot elements, it is easier to translate your chatbot to other languages, has a direct integration with Dialogflow, 8 more channels to publish your chatbot on, more integrations, a native website widget and more eCommerce possibilities.

Besides that, UChat provides an extensive whitelabel feature. I haven’t covered that in this comparison, but you can find more information about it in my UChat Review.

Go to UChat

But this doesn’t mean ManyChat is a bad platform. In fact, ManyChat has many features that UChat provides and is even better on the subject of Analytics and has a better interface.

Go to ManyChat

Comments (2)

  1. Mireille

    What a great article. Thank you.

    1. Joren Wouters

      Thank you, Mireille!

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