5 Best Instagram Chatbots in 2025
By Joren Wouters • Updated on
With 44% of users making purchases weekly, Instagram has become the second-most popular platform for online shopping.
But great content isn’t enough to succeed on Instagram. You need top-notch customer experience.
That’s where Instagram chatbots come in. They build engagement, automate responses to messages and turn followers into leads.
But how do you know which one is the best one for you?
In this article, I’ll walk you through the 5 best Instagram chatbot platforms. I will give you the pros, the cons, and which one you should use.
This is an independent review, so I picked the top 5 based on my experience with using over 200 platforms, and reviewing 50 of them.
Table of Contents
Best Instagram Chatbot Platforms: Quick Overview
| Name | Rating | Pricing | Best For |
|---|---|---|---|
| Manychat | 4.5/5 ⭐ | Free plan, Pro plan starts at $15/month | Marketing Automation and Customer Support |
| Chatbase | 3.9/5 ⭐ | Free plan, Hobby plan starts at $40/month | AI Beginners |
| UChat | 4.5/5 ⭐ | Free plan; Premium plans start at $15/month and up | Omnichannel Support |
| Botpress | 4.1/5 ⭐ | Free plan with pay-as-you-go model | Advanced AI Chatbots |
| Freshchat | 4.3/5 ⭐ | Free plan, Paid plans starting at $15/month | Large Customer Support Teams |
1. Manychat
Best for: Marketing Automation & Support
Rating: 4.5/5 ⭐
Manychat is one of the best chatbot platforms for creating chatbots on Instagram. It has a super user-friendly interface and flow builder, making it easy for everyone to create chatbots.
The platform also shines in marketing automation, such as automatically DMing users who comment on your posts or sending broadcasts.
Likewise, you can build advanced automations by setting up sequences, rules and even A/B testing. So it’s a great tool for lead generation.
Manychat has a built-in live chat, allowing you to handover a conversation to a support agent. This makes the tool perfect for customer support as well.
And if you want to take it up a notch, you can extend the platform with AI Features, such as an AI Flow Builder Assistant & AI intents.
Pros
- Super user-friendly interface & Flow Builder
- Integrates seamless with Instagram, Facebook, WhatsApp, SMS & Telegram
- Many marketing possibilities to drive users to DM Automations
- Advanced Marketing options: Broadcasts, Sequences & Rules
- Built-in Live Chat
- Direct Integrations + Zapier/Make Integrations
- Built-in AI: Intents, AI Steps & AI Flow Builder Assistant
Cons
- Learning curve for advanced features
- Some features are locked behind higher-priced plans
Pricing
- Free plan up to 1000 contacts. Contains basic features of the platform.
- Pro plan starts at $15/month
- AI Add-on for $29/month
If you want to get started with Manychat, just click the button below to get my 100% discount code:
Go to Manychat (with discount) Your Discount Code joren_wouters_edc
2. Chatbase
Best for: AI Beginners
Rating: 3.9/5 ⭐
Chatbase is great at one thing: training itself on a knowledge base and automatically answering user questions. And this platform is so easy to use, you can literally set up a chatbot in less than 10 minutes.
With Chatbase, you can just upload a bunch of documents or website URLs. Then, Chatbase will train itself on your data. And then, the chatbot can automatically answer questions about it, within minutes.
Additionally, you can revise every answer of your AI chatbot. This ensures that it always gives correct responses, and it learns automatically from it as well. This is a unique feature, which I haven’t seen in in any other platform.
Plus, you can also integrate Chatbase with other applications using AI Actions. They enable your chatbot to perform tasks when users ask it to. For example, an AI Action can automatically look up an order’s status when a customer asks for it.
So Chatbase is a perfect choice for businesses looking to implement AI-driven customer support quickly.
Pros
- Very easy to use for beginners
- Set up a chatbot in less than 10 minutes
- Built-in AI: Knowledge Base
- Integrates with Instagram, Facebook, WhatsApp, Website & Slack
- AI Actions let you connect with other apps
- Easily Revise Answers of your chatbot
Cons
- No marketing options for Instagram
- Cannot create custom chatbot flows
- No live chat or live chat integration
Pricing
- Free plan, 100 message credits and train a chatbot on 400,000 characters
- Hobby Plan ($40/month). 2,000 messages credits and train a chatbot on 11 million characters
Read more: Learn everything about Chatbase with my in-depth Chatbase Review.
3. UChat
Best for: Omnichannel Bots
Rating: 4.5/5 ⭐
UChat is a powerful platform for creating omnichannel chatbots that work across Instagram, Facebook, and more. While fairly easy to use, it has a higher learning curve compared to platforms like Manychat.
However, it has extensive features. It lets you create one chatbot and publish it across multiple channels, with one click.
The platform has many marketing possibilities (similar to Manychat) and also has a built-in live chat. This allows you to create omnichannel marketing and support chatbots.
Furthermore, it has over 50 direct integrations with other applications. This allows you to easily connect it to the rest of your tech stack.
Pros
- Easy-to-use Flow Builder
- Create 1 chatbot and publish it across 13 channels
- Keyword Recognition and Intent Detection
- Direct integration with ChatGPT
- Many marketing possibilities for Instagram
- Advanced Marketing possibilities: Broadcasts, Sequences & Rules
- Built-in Live Chat
- 50+ Direct Integrations, including Zapier and Make
Cons
- High learning curve for new users, can feel overwhelming
Pricing
- Free plan
- Paid plan start at $15/month
4. Botpress
Best for: Advanced AI Chatbots
Rating: 4.4/5 ⭐
Botpress is designed for creating advanced, intelligent chatbots. It has a flow builder and built-in AI, giving you the freedom to create custom flows and leverage the power of AI in your chatbot.
And Botpress stands out with its advanced AI capabilities. With this platform, you can:
- Train a chatbot on a custom knowledge base
- Rewrite every sentence to a certain personality
- Summarize each conversation automatically
- Understand images when they are uploaded by users
- And translate your chatbot to the user’s language
This makes Botpress one of the most sophisticated AI platforms on the market.
That being said: It has one big drawback for Instagram. Connecting to Instagram is a technical process where you need to create your own Meta Developer App, which needs to be approved by Meta. Keep this in mind when choosing this platform.
Pros
- Flow Builder
- Many advanced AI capabilities (Knowledge Base, Summarize, Vision Agent & Automatic translation)
- Publish your chatbot on Instagram and 9 other channels
- Customize website widget
- Direct live chat integration with Zendesk
Cons
- Steep learning curve for beginners
- Publishing on Instagram and Facebook is technical
- No marketing possibilities for Instagram
- Basic analytics on standard plan
Pricing
- Free plan up to 2,000 messages
- Pas-as-you-pricing, available from $5/month
5. Freshchat (Honorable Mention)
Best for: Large Customer Support Teams
Rating: 4.1/5 ⭐
Freshchat is actually not that great for building bots on their platform. But it has great live chat, and it shines for big teams handling lots of customer chats.
It offers smart tools to manage high volumes of messages, such as smart inbox, team collaboration, and proactive messaging. It’s perfect for managing customer queries efficiently across channels, including Instagram.
Additionally, it has over 400+ direct integrations, which allows you to connect it to any application.
Pros
- Easy-to-use interface
- Publish chatbot on Instagram + 6 Other Channels
- Built-in AI: Intents, Self Service, Copilot
- Livechat with Auto-Assignment and Automations
- 400+ direct integrations
- Advanced Analytics: Many Reports & Add Custom Reports
Cons
- Can be pricey for smaller businesses
- No marketing possibilites on Instagram
- Some features are hidden in the interface
- Limited customization options
Pricing
- Free plan for live chat up to 10 agents
- Paid plan starting at $15/agent/month
Read more: Read my in-depth Freshchat review to explore all features of the platform.
Conclusion
These are the 5 best Instagram Chatbot tools. Each has its own strengths and weaknesses.
Which one are you choosing?
And do you think I missed an important platform?
Please let me know by leaving a comment below 👇
FAQs
What are Instagram chatbot platforms?
Instagram chatbot platforms use AI and machine learning to create virtual assistants for your Instagram account. These bots handle customer queries, boost engagement, and help with marketing campaigns.
How do Instagram chatbots improve customer experience?
These smart bots use natural language processing to understand and respond to customer messages quickly. They can answer FAQs, offer product info, and even guide users through the buying process – all without human help.
Can Instagram chatbots work with other business tools?
Yes! Many chatbot platforms integrate with e-commerce sites like Shopify, CRM systems, and even team chat apps like Microsoft Teams. This helps streamline your business processes and improve internal communications.
Do Instagram chatbots use advanced AI like GPTs or LLMs?
Some top-tier chatbot platforms harness the power of large language models and GPTs. These AI-driven bots can understand context better, offer more natural conversations, and even generate creative content for your Instagram posts.
How can chatbots help with Instagram marketing?
Chatbots can analyze customer behavior, suggest personalized product recommendations, and even help run influencer marketing campaigns. They’re great for gathering customer feedback and optimizing your marketing strategies.
Are Instagram chatbots only for big businesses?
Not at all! Businesses of all sizes – from small online shops to large retail chains – can benefit from chatbots. They’re especially useful for B2C companies looking to improve customer service and boost sales on Instagram.