My Honest Chatbase Review After Using It For 4 Years (2026)

Chatbase has always been one of the easiest ways to build an AI chatbot. And it just got easier: you no longer need to click through the platform, because you can simply tell Chatbase what you want and it makes the changes for you.

But should you use it for your business?

I have used Chatbase for my clients for more than 4 years, so I know exactly what works and what doesn’t.

In this review, I will show you what makes Chatbase great, where it falls short, and what it costs.

What is Chatbase?

Chatbase is an AI chatbot platform that lets you build AI agents trained on your own data.

You can train it on your website, documents or knowledge base. Then, Chatbase will use it to automatically reply to questions.

But Chatbase goes beyond simple chatbots. You can also connect your agent to other tools, allowing it to take actions like booking appointments, checking order statuses, or collecting leads.

One thing that stands out is how easy it is to get started. Unlike more complex platforms that require technical setup, Chatbase lets you go build an AI chatbot in just a few minutes.

Chatbase at a Glance

So what can Chatbase actually do? Here are the main features:

• The most special one: you can just talk to an AI to change your AI or create your AI agent. This is called the Backstage:
• Data sources: you can train Chatbase on your own data, such as your website, files or Notion pages:
• AI Actions: your agent can actually do stuff, like booking appointments or checking the status of an order:
• Chat Logs: see an overview of all conversations, and update any answer you don’t like:
• Procedures: step-by-step instructions for your AI, like how to handle an order status question:
• Help desk: built-in live chat and tickets. Whenever your AI agent doesn’t know the answer, or someone wants to talk to a human, you can turn the conversation into a live chat or create a support ticket:

How to use Chatbase?

This is what the Chatbase interface looks like:

On the left, you find everything you need:

• Playground: talk with your agent and check if it gives the right answers
• Build: the instructions, data sources and actions of your AI
• Activity: a look at all your conversations
• Analytics: how your agent is doing
• Contacts: all the people that talked to your chatbot
• Channels: where your agent lives, like your website or WhatsApp
• Integrations: connect Chatbase with other platforms
• Outbound: send WhatsApp campaigns
• Help desk: the live chat and tickets from your customers
• Settings: control the settings of your agent

But here is the thing: you barely have to use the interface, because you can just tell the Backstage what you want. More on that in a minute.

Creating your first AI agent is super easy. You start by filling in your website URL, so Chatbase can train the agent on your own data:

Next, you choose what your agent will do. Chatbase has templates for customer support, sales and shopping assistants:

After that, you select the tools in your tech stack, such as Shopify or Zendesk:

And finally, you choose where you want to deploy your agent, like your website or WhatsApp:

That’s it. Chatbase even grabs your logo and styling from your website automatically. Within a minute, I could already talk to my chatbot:

Now, here is where it gets interesting. When I want to change or improve my agent, I don’t have to touch the platform at all.

I can simply go to the Backstage and describe what I want. For example, I asked it to change the tone of voice of my agent, and it did exactly that:

The Backstage shows its changes for approval first, and this works for almost everything: instructions, integrations, actions, you name it.

And once your agent is live, you can keep testing it in the Playground whenever you like.

Want to compare Chatbase with 33 other chatbot platforms? Compare them here →

Chatbase AI Features

Chatbase’s AI features are the core of the platform. Instead of building traditional chatbot flows, everything revolves around 4 things:

1. Data sources
2. AI Actions
3. Procedures
4. Suggestions

Data Sources

You can train your AI agent on data sources. In Chatbase, there are 6 types of data you can use:

1. Files (PDFs, Word documents and text files)
2. Text
3. Website URLs
4. Question & Answers
5. Notion
6. Support tickets from Zendesk or Salesforce (only on the Pro plan)

The agent can then automatically answer questions based on that data.

You’re also not locked into a single AI model like ChatGPT. Chatbase lets you choose from multiple leading models, like Claude, Llama and DeepSeek.

AI Actions

With AI Actions, your agent can actually do stuff during a conversation. These are the built-in actions Chatbase offers:

For example, I connected my agent to Shopify. When a customer asks where their order is, the agent looks it up and answers right away:

And if Chatbase doesn’t have a built-in connection with your tool, you can create a custom action yourself:

Even here, you don’t need a technical background, because you can just ask the Backstage to build the custom action for you.

Procedures

Procedures are step-by-step instructions that tell your agent exactly how to handle a request.

Take an order status question. In a procedure, you spell out the steps: ask for the customer’s email address, ask for the order number, look up the order with the Shopify action, and then show the result to the customer:

So actions are what your agent can do, and procedures are how it should do them. Procedures can even use your actions in their steps.

Suggestions

Suggestions is a feature that spots gaps in your knowledge base. If people keep asking questions your agent can’t answer, Chatbase points that out, so you can fix it.

Good to know: Suggestions is only available on the Pro plan ($500/month).

And whenever you don’t like an answer your agent gave, you can revise it straight from the Chat Logs:

Chatbase automatically learns from every revised answer. That way, your agent gets better with every conversation.

Chatbase Help Desk

Chatbase comes with its own help desk, available from the Standard plan.

Whenever the AI doesn’t know the answer, you can hand the conversation over to a live chat agent. Or the customer can create a ticket, which your team picks up in the inbox:

And if you want, you can also connect Chatbase to other help desk tools, like Zendesk, Intercom and Freshdesk. So you can either use Chatbase as a standalone help desk, or connect it to the help desk you already use.

Chatbase Integrations

Aside from the help desk integrations, Chatbase also offers several direct integrations with:

• eCommerce platforms like Stripe and Shopify
• Appointment platforms like Calendly and Cal.com
• Slack
• Automation platforms like Zapier, Make and N8N

Likewise, you can create your own integrations using custom actions. And if you need more, Chatbase also offers an API and Webhooks to send Leads data to other applications.

Channels, Lead Capture & Marketing

With Chatbase, you can deploy your AI agent across multiple channels, including your website, email, Slack, WhatsApp, Facebook, and Instagram.

For most users, the main use case will be the website widget. You can fully customize it to your branding, and when you fill in your URL, Chatbase even grabs your styling and colors automatically:

You can also enable voice mode on the widget, so visitors can talk to your agent instead of typing. And there is a phone channel, which is currently in beta.

Additionally, Chatbase lets you create a standalone help page that looks similar to a ChatGPT interface:

On the marketing side, Chatbase offers outbound campaigns on WhatsApp. You send a message to your audience, and when people reply, your AI agent picks up the conversation (or a human does, via a help desk ticket):

For some companies, that is a huge benefit: you reach out first, and the AI handles the follow-up.

WhatsApp is the exception, though. There are no campaigns or marketing automations for Facebook and Instagram, and you cannot send proactive messages on your website based on user behavior.

Chatbase Pricing

Chatbase offers a free plan with basic features, and paid plans starting at $40/month.

These are the pricing plans of Chatbase:

Free

$0/mo

Test whether Chatbase is the right fit for your business.

• 50 message credits/month
• 1 MB training content size
• 1 team member
• Limited access to AI models
• Website channel

Hobby

$40/mo

The cheapest way to get started.

• 700 message credits/month
• 5 AI actions per agent
• 10 MB training content size
• 2 team members
• Basic analytics
• WhatsApp, Facebook & Instagram channels

Standard

$150/mo

Everything most businesses need, including the help desk.

• 4,000 message credits/month
• 8 AI actions per agent
• 20 MB training content size
• 3 team members
• Help desk
• Voice and telephony
• Outbound campaigns on WhatsApp
• API access
• Auto retrain agents

Chatbase also has a Pro plan ($500/month). That is basically the Standard plan with more message credits, plus Suggestions and the option to use your Zendesk or Salesforce tickets to train your AI agent.

Also, if you pay yearly, you get 2 months free on any plan.

Chatbase Add-Ons

If you need more flexibility, Chatbase offers several add-ons:

• Auto-recharge credits: $40 per 1,000 message credits
• Extra AI agent: $25/month per agent
• Remove Chatbase branding: $99/month

These add-ons allow you to perfectly tailor your needs to the Chatbase pricing plan you want:

Analytics

Chatbase shows you how your agent is doing, such as the total number of chats, messages, and thumbs up and down:

You can also see which topics people ask about and the sentiment of those conversations. For those two, you need to upgrade your plan.

The help desk has its own analytics, showing how many tickets were created and solved:

To be honest, the analytics are still pretty minimal. But that isn’t a huge problem, and here is why.

You can just ask the Backstage. I asked how many of last month’s conversations were about our return policy, and it gave me the answer straight away:

Is Chatbase worth it?

So, should you use Chatbase to create your chatbot?

Yes, I 100% recommend it.

Chatbase makes it super easy to create an AI agent. You can train it on your own knowledge, let it take actions, and improve its answers over time.

And you don’t need any technical knowledge, because you can just talk to the Backstage and it builds everything for you.

Add the built-in live chat and help desk, and you can handle all your customer conversations in one tool.

Go to Chatbase

But if you are thinking of using Chatbase as your chatbot tool, you should also consider these drawbacks:

1. You cannot create your own chatbot flows
2. There are no marketing possibilities on Facebook and Instagram
3. You cannot send proactive messages on your website

In case those drawbacks are too severe for you, it may be a good idea to consider some Chatbase alternatives.

Frequently Asked Questions

What does Chatbase do?

Chatbase lets you create chatbots that are trained on your own data, such as your website or documents of your business. Once your chatbot has been trained on your data, it can automatically answer questions from customers about it.

Is Chatbase free?

Chatbase has a Free Forever plan, so yes, you can use it for free. Chatbase free plan features include 50 messages credits/month, one chatbot, and limited features to train your chatbot on. This plan is perfect if you want to test out their platform.

Is Chatbase safe?

Yes, Chatbase is safe. Chatbase is GDPR compliant and encrypts all the data that goes through the platform. Moreover, they don’t use your data to train any AI model, which many Chatbase reviews praise it for.

Does Chatbase use ChatGPT?

Yes, Chatbase supports ChatGPT models.

At the same time, it also gives you the flexibility to choose from other AI models, so you’re not locked into a single provider.

Is Chatbase legit?

Yes, Chatbase is a legit AI platform that you can use to create personalized AI Chatbots, trained on your own data. Many businesses use the platform to create their own AI chatbots.

Who are the main Chatbase competitors?

The main Chatbase competitors include Tidio, Intercom Fin, Botpress, and Voiceflow.

These are worth exploring if you’re comparing different AI agent builders.

Is Chatbase GDPR proof?

Yes, according to the Chatbase website, it is GDPR proof.