5 Best Facebook Chatbots in 2024
By Joren Wouters • Updated on
Facebook is not a shiny new thing anymore, but it’s still used by over a third of the whole world’s population. That’s more than 3 billion people who use Facebook.
Many businesses and content creators use Facebook for sales and revenue. Great content is important, but when you get hundreds of notifications daily, it can be hard to provide good customer support.
That’s where Facebook chatbots enter the scene. With a chatbot, you can have automatic responses, improve engagement, and turn more leads into paying customers.
But how do you choose the right Facebook chatbot?
In this article, I’ll walk you through the 5 best Facebook chatbot platforms in 2024. I’ll give you the strengths and weaknesses of each, and which one you should use in this best Facebook chatbots list.
And this isn’t a paid review that’s supposed to promote certain platforms. My recommendations are objective and I picked the top 5 based on my experience of using over 200 platforms myself, as well as reviewing 50 of them.
Table of Contents
Best Facebook Messenger Bot Platforms: Quick Overview
| Name | Rating | Pricing | Best For |
|---|---|---|---|
| Manychat | 4.5/5 ⭐ | Free plan, Pro plan starts at $15/month | Marketing Automation and Customer Support |
| Chatbase | 3.9/5 ⭐ | Free plan, Hobby plan starts at $19/month | AI Beginners |
| UChat | 4.5/5 ⭐ | Free plan; Premium plans start at $15/month | Omnichannel Bots |
| Freshchat | 4.3/5 ⭐ | Free plan, Paid plans starting at $15/month | Affordable Solution for Large Customer Support Teams |
| Intercom | 4.5/5⭐ | Starts at $39 per seat/month, 14-day free trial on every plan | Enterprise & Large Businesses |
1. Manychat
Best for: Marketing Automation & Support
Rating: 4.5/5 
Manychat is a top choice for building chatbots on Facebook. Its intuitive interface and very easy-to-use flow builder simplify the process, so everyone can create a chatbot for Messenger regardless of skill level.
The platform is also great for marketing automation, such as auto-replying to Facebook comments or sending out broadcast messages.
Similarly, you can set up complex automations using sequences, rules, and even A/B testing. It’s an excellent tool for generating leads.
Manychat includes a built-in live chat, so you can hand over a conversation to a support agent easily. This makes it ideal for customer support as well.
For added functionality, you can enhance the platform with AI tools like the AI intents and AI Flow Builder Assistant.
Pros
- Extremely intuitive interface and easy-to-use Flow Builder
- Integrates smoothly with Facebook, Instagram, WhatsApp, SMS, and Telegram
- Numerous marketing tools to engage users through messenger automations
- Advanced marketing features such as Broadcasts, Sequences, and Rules
- Built-in live chat
- Direct integrations, as well as Zapier and Make integrations
- Built-in AI capabilities, including Intents, AI Flow Builder Assistant and AI steps
Cons
- Translating your chatbot to multiple languages is hard
Pricing
- Free plan for up to 1,000 contacts, including essential platform features
- Pro plan begins at $15 per month
- AI Add-on available for $29 per month
If you want to give Manychat a try, just click the button below and you’ll get my 100% discount code:
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2. Chatbase
Best for: AI Beginners
Rating: 3.9/5
Chatbase excels in one main area: you can train it on your data. and it automatically responds to user questions. The platform is incredibly user-friendly, you can set up a chatbot in 5-10 minutes.
With Chatbase, simply upload documents or enter website URLs, and the platform will use this data to train itself. Within minutes, the chatbot will be ready to answer questions based on your content.
Also, you can review and refine each response your AI chatbot provides. This ensures consistently accurate answers, and the chatbot continues to improve over time. From what I’ve seen, this capability is unique among chatbot platforms.
Chatbase is an ideal solution for businesses needing a fast, AI-powered customer support option.
Pros
- Extremely beginner-friendly
- Set up a chatbot in under 10 minutes
- Built-in AI with Knowledge Base functionality
- Integrates seamlessly with Facebook, Instagram, WhatsApp, websites, and Slack
- Allows easy revision of chatbot responses
Cons
- Lacks marketing tools specifically for Facebook
- Does not support custom chatbot flow creation
- No live chat and no live chat integration
Pricing
- Free plan: 20 message credits; train a chatbot on up to 400,000 characters
- Hobby Plan ($19/month): 2,000 message credits; train a chatbot on up to 11 million characters
Read more: Learn everything about Chatbase with my in-depth Chatbase Review.
3. UChat
Best for: Omnichannel Support
Rating: 4.5/5
UChat is a versatile platform designed for creating chatbots that operate across multiple channels, including Facebook, Instagram, Whatsapp and more. While it offers a user-friendly interface, UChat has a steeper learning curve compared to simpler options like Manychat.
One standout feature is the ability to build a single chatbot and deploy it to various channels with a single click. This feature is excellent for managing consistent customer engagement across platforms.
Similar to Manychat, UChat includes a range of marketing tools and a built-in live chat, so it’s great for businesses looking to combine marketing and customer support in one bot. With over 50 integrations, it’s easy to link UChat with other tools in your tech ecosystem.
Pros
- User-friendly Flow Builder
- Build one chatbot and deploy it across 13 different channels
- Supports keyword recognition and intent detection
- Directly integrates with ChatGPT for advanced AI functionality
- Extensive marketing options for Facebook
- Advanced marketing tools, including broadcasts, sequences, and custom rules
- Built-in live chat feature for real-time support
- Over 50 direct integrations, including Zapier and Make
Cons
- Steeper learning curve for beginners, it may feel overwhelming at first
Pricing
- Free plan
- Paid plan starts at $15/month
4. Freshchat
Best for: Affordable Solution for Large Customer Support Teams
Rating: 4.3/5
Freshchat is actually not a top choice for building chatbots directly on its platform, but it’s got amazing live chat capabilities. This makes it excellent for large customer support teams handling high volumes of interactions.
The platform includes smart tools like a smart inbox, team collaboration features, and proactive messaging. All of this streamlines customer communication across various channels, such as Facebook.
Freshchat also stands out for its affordability. Starting at only $15/agent per month, it’s very accessible for businesses that need efficient customer support on a budget.
Also, it’s got more than 400 direct integrations, so you can smoothly connect it to a wide range of apps.
Pros
- Intuitive and easy-to-navigate interface
- Affordable for what it offers
- Deploys chatbots on Facebook and six additional channels
- Built-in AI features, including Intents, Self-Service options, and Copilot
- Live chat with Auto-Assignment and Automation for efficient support
- Over 400 direct integrations for seamless connectivity
- Advanced Analytics: Many Reports & Add Custom Reports
Cons
- Lacks marketing capabilities on Facebook
- Some features can be hard to locate in the interface
- Limited options for customization
Pricing
- Free plan for live chat up to 10 agents
- Paid plan starting at $15/month per agent
Read more: Read my in-depth Freshchat review to explore all features of the platform.
5. Intercom
Best for: Enterprise and Large Businesses
Rating: 4.5/5
Intercom is an excellent choice for large businesses and enterprises. It helps manage customer conversations across five channels, including Facebook.
With an intuitive flow builder and built-in AI tools, Intercom makes it easy to set up complex chat automations without any coding. You can also train the chatbot on your data, so that it can respond to customer questions automatically.
Its live chat feature lets you easily hand things off to support agents when needed. Also, Intercom integrates with over 100 applications, making it simple to connect with your existing tech stack.
While Intercom provides some marketing features, like broadcasts, Product Tours, Banners, and Series that you can add to your website, it lacks specific marketing capabilities for Facebook. For example, it doesn’t support automated replies to Facebook comments or direct customer notifications. It’s more suitable for customer support and experience rather than Facebook-focused marketing.
Pros
- User-friendly Flow Builder
- Allows unlimited custom fields and tags
- Built-in AI capabilities, including Knowledge Base and Intents
- Deploy chatbots on Facebook, WhatsApp, websites, Instagram, and SMS
- Wide array of marketing features (outside of Facebook)
- Effective website widget for on-site support
- Advanced analytics, including detailed customer reporting
Cons
- May feel overwhelming, particularly for beginners
- Can be costly for small businesses
- Lacks automated marketing capabilities on Facebook, such as comment replies or customer notifications
Pricing
- Starts at $39/seat/month
- Every plan has a 14-day free trial
Conclusion
These are the best Facebook chatbots, each with its own unique features and benefits.
Which one will you choose?
And is there a Facebook messenger bot you think should be on this list?
Share your thoughts in the comments below 
Frequently Asked Questions
What are the best Facebook chatbot tools?
There are a lot of options, and choosing the right Facebook messenger chatbot is huge. The 6 best Facebook chatbots I recommend are:
- Manychat (Best for Marketing Automation and Customer Support)
- Chatbase (Best for AI Beginners)
- UChat (Best for Omnichannel & eCommerce)
- Freshchat (Best for Affordable Solution for Large Customer Support Teams)
- Intercom (Best for Enterprises and Large Businesses)
Each of these tools offers unique strengths and weaknesses, and the best chatbot for Facebook for you depends on your needs and preferences.
Why should you use Facebook Chatbot Tools for your Business?
Using Facebook chatbot tools can significantly boost customer engagement because it provides instant responses to customer inquiries. These tools enable businesses to automate communication on Facebook, improving overall efficiency and satisfaction.
Also, integrating a Facebook chatbot with your business page can streamline operations and deliver a more seamless customer experience.
How can a Facebook chatbot improve my customer service?
A Facebook chatbot can help you respond instantly to customer inquiries, handle frequently asked questions, and even guide users through product recommendations or troubleshooting. This level of support not only saves time but also provides a consistent customer experience, boosting satisfaction.
Is it possible to generate leads with Facebook chatbots?
Absolutely! Facebook chatbots can engage potential leads by initiating conversations, collecting contact information, and even qualifying leads through automated questions. Some platforms also allow you to schedule follow-ups and segment your audience based on responses.
Do Facebook chatbots support multiple languages?
Yes, many Facebook chatbot platforms offer multilingual support, allowing you to communicate with customers in their preferred language. This feature can be crucial for businesses with a global audience and can improve customer experience across different regions.
How secure is customer data with Facebook chatbots?
Reputable chatbot platforms prioritize data security by encrypting information and following data protection standards. When choosing a chatbot platform, be sure to review its security practices and any additional measures for safeguarding sensitive customer information.
Can I set up a chatbot on Facebook without prior technical knowledge?
Yes, many Facebook chatbot tools are designed for users with minimal technical experience, providing no-code or low-code options. With user-friendly features like drag-and-drop builders and guided templates, even beginners can set up a functioning chatbot.
How can I measure the success of my Facebook chatbot?
Most chatbot platforms offer built-in analytics to track key metrics like response rates, engagement levels, and conversion rates. Monitoring these metrics will give you insights into how well the chatbot meets customer needs and identify areas for improvement.
