What is WhatsApp Bot and How To Create It For Free?

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By Joren Wouters Updated on

In this WhatsApp bot tutorial, I will show you how you can create an AI WhatsApp Chatbot in 2024.

We will cover:

  • What WhatsApp chatbots are and how they work
  • How to create your own WhatsApp bot for free
  • How to add AI so your bot is trained on your own data and can automatically answer questions about any business

I will even give a FREE template so you can just copy-and-paste it.

Let's dive in!

What is a WhatsApp Bot?

Whatsapp Chatbot is a program that automatically replies to messages on WhatsApp. WhatsApp bots work 24/7 and can have conversations with multiple people at the same time. 

Before I get into this WhatsApp chatbot tutorial, you need to know that a WhatApp bot can:

Now, with the power of AI, we can train a chatbot on a website or knowledge base, and it can automatically answer any questions about them within minutes.

How do WhatsApp Chatbots work?

WhatsApp chatbots work by using conversational flows and artificial intelligence.

Let’s cover these one-by-one.

Conversational Flows

WhatsApp chatbots can be created by WhatsApp chatbot platforms, like Manychat.

These tools help use to create conversational flows, without using any code. 

A conversational flow determines the structure of a chatbot conversation and consists of three main parts:

  1. Trigger: This is like a start signal for the chatbot. It tells the chatbot when to begin talking.
  2. Action: This part tells the chatbot what to do, like sending a message back or asking a question.
  3. Condition: This is like a decision-maker. It uses “if this, then that” logic to decide what the chatbot should do next, based on what the person said or asked.

For example, if I type “hey” to my own WhatsApp business chatbot, you will get the following response:

whatsapp-bots-example

And this is how it looks like in ManyChat (the WhatsApp chatbot builder I’ve used):

how-whatsapp-bots-work

How it works:

  1. If someone types a message containing “hey”, “hi”, or “hello” we reply with this flow (the trigger)
  2. The chatbot first checks if the user is a new user or a returning user (a condition)
  3. If the user is new, we will send the first message (top). Otherwise, we will send the second message (the actions)

So just by using conversational flows, you can already create really good WhatsApp chatbots.

But to make your chatbot even better, you can also add Artificial Intelligence (AI) to your WhatsApp Bot.

Artificial Intelligence

By using artificial intelligence, we can train our chatbot on our own data and give it specific instructions, so it can automatically answer questions from customers.

For example, with Chatbase (an AI tool), you can train a chatbot on any website:

Train your chatbot on knowledge base sources with Chatbase

And then Chatbase can automatically answer questions about it within minutes:

Chat logs of each conversation in Chatbase

And further in this WhatsApp chatbot tutorial, I will explain how you can create your own AI WhatsApp chatbot by using Chatbase!

2 Examples of WhatsApp Chat Bots

So here a two examples of real WhatsApp business chatbots:

  1. KLM Royal Dutch Airlines: Flight Notifications & Updates
  2. My Jewellery: Online Fashion and Jewellery Retailer

KLM Royal Dutch Airlines: Flight Notifications & Updates

KLM Royal Dutch Airlines is one of the biggest airlines in the world with 30.000+ employees and serving passengers and cargo to 145 destinations.

KLM was one of the first airlines that created a WhatsApp Chatbot and uses it to send:

  • Booking information
  • Check-in notifications
  • Boarding passes
  • And flight status updates

Besides that, customers can ask questions to the chatbot in 10 different languages:

My Jewellery: Online Fashion and Jewellery Retailer

My Jewellery is another great example of a WhatsApp chatbot for a business. 

My Jewellery is a Fashion and Jewellery brand with a large eCommerce presence and 30+ boutiques in the Netherlands, Belgium and Germany.

My Jewellery uses a WhatsApp chatbot to serve customers at scale. With the chatbot, customers can:

  • Track the status of an order
  • Get answers to frequently asked questions
  • And get connected to a support agent, if the chatbot doesn’t know the answer

If you want to try out their WhatsApp bot, you can just click on this link:

Example of the My Jewellery WhatsApp Chatbot

Benefits of Using WhatsApp Chatbots

WhatsApp chatbots can be super helpful for your business. Here are the main benefits of using a WhatsApp chatbot for a business:

Quick Responses to Customers

WhatsApp chatbots can answer customer questions instantly, at any time of the day. This means people don’t have to wait for a human to reply, making service faster, more efficient and providing a better customer experience.

Available 24/7

Unlike humans, chatbots don’t need to sleep or take breaks. They can help customers around the clock, providing answers and support whenever needed, even on holidays or after business hours.

Handles Many Customers at Once

Chatbots can talk to many people at the same time. This is great for businesses because it means they can help more customers without making them wait or hiring more staff. 

How to Make a WhatsApp Bot in 2024

It’s super simple to make a WhatsApp Business Chatbot. Here’s how you can do it in 5 steps:

Step 1: Buy a phone number

The first step is to buy a phone number that you will use for your WhatsApp Bot. 

And I recommend buying a prepaid number with a local telecom provider.

Even if you have used the WhatsApp Business App (on your iPhone/Android) in the past, you should use a new phone number for your WhatsApp Bot (recommended by WhatsApp).

And this phone number must be able to receive text messages, because we need to verify the phone number later on.

By the way, If you want to get started quickly, I recommend buying an eSim (if your phone has this functionality). With an eSim, you have a digital sim card that you can buy online and use within a couple of minutes.

Step 2: Create a Free Manychat Account

The next step is to create a Free Manychat account, which is the chatbot platform we will by using in this tutorial.

Manychat is:

  • Easy to use, you can get started without any chatbot experience
  • 100% Meta-Approved, so you can use them without the risk of getting banned
  • Cheap, they offer a free plan and their paid plan already starts at $15/month

So you can just click the button below:

Create Free ManyChat account 

And if you use the discount code joren_wouters_mc_edu you will get the first month of the Pro plan for free!

This will bring you to the Manychat website, where you need to click on Get Started Free:

manychat-get-started-free

Choose for WhatsApp:

Get started with WhatsApp as your first channel with manychat

Log in with your Facebook account:

Continue with your Facebook account to log in to Manychat

After you log in with Facebook, your Manychat account gets automatically created.

Step 3: Connect your phone number to your Manychat account

The third step is to connect your phone number to your Manychat account.

To do that, go to Settings, select WhatsApp and click on Connect:

Connect WhatsApp number to Manychat

And click on Connect my Own Number:

Connect Manychat to your own WhatsApp Phone number

Now, a new tab in your browser will open and go to Facebook.

Here, you need to click on Continue:

Continue with your Facebook account

In the next screen, click on Get started:

Connect Manychat to a Phone Number for WhatsApp

Fill in your business information and click on Next:

Add Business Information for your WhatsApp account

Then, you need to select your WhatsApp Business Account and create a new WhatsApp Business Profile:

Choose or add a WhatsApp Business account

By the way, because I had a WhatsApp Business Account it already showed up. If you don’t have that, you can also create that in this step.

Next, fill in the information for your WhatsApp Business Profile and click on Next:

Add a WhatsApp Business Profile

Important: This information will also be shown on your profile in the WhatsApp app.

And the last step is to verify your phone number. You can just fill in the phone number you bought before and choose for Text Message:

Verify your WhatsApp Phone number

Then, Facebook will send you a verification code via SMS and you can just fill that in.

And that’s it! You connected your Manychat account to your WhatsApp phone number and created your WhatsApp Business Bot:

Example of a WhatsApp Business Bot in Manychat

Step 4: Create your WhatsApp Greeting Message

Now that we created our WhatsApp bot, the next step is to welcome our users whenever they send a message to our WhatsApp bot.

In this tutorial, we will be creating a customer support chatbot for an eCommerce business. 

So, in Manychat, you can go to Automation and click on New flow:

Add a new flow in Manychat under Automation

Each flow in Manychat starts with a trigger, which is the event that starts the flow.

In this case, we want to start the flow when a user greets us.

To do this, you can click on Add trigger:

manychat-add-trigger

Click on WhatsApp and then choose for User sends a message with a Keyword:

Trigger flow in WhatsApp if someone sends a message with a keyword

Then we need to determine what words will trigger this flow. Because we want to reply when they greet us, we can fill in multiple keywords, such as “Hey”, “hi” and “hello”:

Add a WhatsApp keyword for greetings with Manychat

And the next step is to create the message that we send when they send us a greeting.

The next step is to create the greeting message that will be sent to them.

In your greeting message, you want to tell a couple of things:

  1. First, you want to greet the user
  2. Second, you want to tell them they are talking to a chatbot because that sets the right expectations
  3. Third, you want to tell them that if the chatbot doesn’t know the answer, they can always be connected with a support agent
  4. Fourth, you want to ask their question 
  5. And lastly, you need to tell them what they need to do. You want to give them a couple of options here, so you can guide them in the conversation

So our greeting message will be:

Hey! 👋 I’m the digital assistant of eCommerceBizz.

I will try to answer your question. If I don’t know the answer, I can always connect you with a support agent.

What is your question about?

Please click on one of the buttons below or just type in your question below 👇

Then, we can add two buttons: one for Return policy and one for Order Status:

WhatsApp Welcome Message in Manychat

Many eCommerce businesses get questions about the return policy and the order status.

If someone clicks on the return policy, we will just give them the return policy of the company.

And if someone goes for Order status, we can ask for their email and order number, and connect them with one of your support agents.

So you can just connect the Return policy button to another WhatsApp message:

Connect a WhatsApp button to a new message

And then answer with the Return Policy of the business:

At EcommerceBizz you always have the option of returning your order within 14 days after delivery. Make sure that the products have not been worn and have all tags attached when they are returned.

Example of a return policy message on WhatsApp

Now, if they click on the Return Policy button, they will automatically get this message.

Then, we can connect the Order status button to another message. Here we want to ask for the email address of the customer and store their answer in Manychat.

And we can do that by using the User Input element of Manychat. By using this element, we can just ask a question to the user and store the answer inside a field.

So we can add a WhatsApp message and say:

To look up the status of your order, I need your email address and order number.

And add the User Input element:

Ask for the order status of someone in your WhatsApp Bot

With the User Input element, we can ask for the email of the user.

We also need to set the Reply Type to Email. By doing this, Manychat will automatically validate the given email. So if the email is not really an email, the retry message will be sent.

Ask for someone's email on WhatsApp using Manychat's User Input element

And if you scroll down, you actually want to remove the “Skip” option, so people cannot skip this question:

Retry Message in WhatsApp

Then, we can connect this block to a new block. Here, we will ask for the order number of the customer.

You can just remove the first text message from this block and Add the User Input element:

Add User Input to a WhatsApp Message in Manychat

And say: Thanks! And what is your order number?

Ask for someone's order number in your WhatsApp chatbot

Here, we can save the answer to a custom field called Order number.

Then, we will add a message to confirm someone from the team will look up the order status for them:

Confirm that someone from the live chat team is going to help the user in your WhatsApp chatbot

And lastly, we will add an action block to our automation so we can actually notify a support agent:

Add an action to your automation of your WhatsApp chatbot

This is another great feature of Manychat. Manychat has a built-in live chat you can use to transfer conversations to humans.

So, you can select “Live Chat” and choose for Mark conversation as Open:

Add the action Mark Conversation as Open in Manychat

In Manychat, you have two types of conversations:

  1. Closed Conversations, these are conversations handled by your chatbot.
  2. Open Conversations: These are conversations handled by your support team.

So that’s why we need to Mark the Conversation as Open, so someone within your support team can handle the conversation.

Then, we need to assign someone to the conversation.

And we can do that by adding another action and choosing for Assign conversation:

Add the action Assign Conversation in Manychat

And then you can choose the support agent (or group of support agents) you want to assign to the conversation:

Assign the conversation to a specific team member or group

And lastly, we want to add the action Notify Assignee so we can send a notification to the agent that is assigned:

Add the Notify Assignee action in Manychat

And that’s it!

Step 5: Set It Live and Test your WhatsApp Bot

Once you have created your WhatsApp Chatbot, it’s time to set it live and test it. 

To do this, just click in the upper-right corner on Set live:

Set your automation live in Manychat

And then you can start by sending a message to your chatbot on WhatsApp and check if everything works correctly!

Auto Answer questions with a WhatsApp Chatbot

You can also use your WhatsApp bot to automatically answer questions from your customers.

To do that, we can create a New flow in Manychat.

And then as our trigger, we will choose for User sends a message with a Keyword again:

Trigger flow in WhatsApp if someone sends a message with a keyword

Let’s say, we want to automatically answer any questions about payments.

Then, we can add “payment” as our keyword:

Add a WhatsApp keyword for payment with Manychat

And now, this flow will send when someone asks a question that contains the word “payment”.

Then, we can add a WhatsApp message to our flow with:

On our website, you can use two payment methods:
– Credit card
– Paypal

You can also use one of our custom payment plans to split the payments over several months.

Automatically answer any questions related to payments on WhatsApp

And after you gave the answer to their question, you always want to ensure a good customer experience.

So you want to check if you actually answered their question.

To do that, we can ask a simple question:

Did this answer your question?

And add two buttons to that message: Yes, it did! and Nope, not really…

Ask if you answered the question in WhatsApp

And if they click on Yes, it did!, we can just add another message and thank them:

Great! If you have other questions, feel free to reach out to us!

And if they choose for Nope, not really… we can ask if they want to be transferred to one of our support agents:

That’s a bummer…

Do you want to be connected to one of our support agents that can help you with your question?

Ask if the user wants to be connected to a support agent in WhatsApp

And if they choose for Yes, please! we will first tell them that they will be connected to a support agent:

We will now connect you with one of our support agents.

Connect a person to a support agent on WhatsApp

And then we need to Add an Action to our Manychat flow:

Add action to a Whatsapp flow in Manychat

And then notify the agent just like we did before, so your final automation looks like this:

Automatically answer questions with your WhatsApp Bot Flow

So by using this WhatsApp automation, you can:

  • Automatically answer any question with your WhatsApp Bot
  • Check if we answered the question of your customer
  • And forward the conversation to a support agent if the question isn’t answered

How to Add AI to your WhatsApp Chatbot

The next step is to turn our chatbot into a WhatsApp AI Chatbot.

Regular WhatsApp Bots can answer simple questions if you use the right words, but they are not great at understanding language.

With AI, we can train the chatbot on our own data, and the chatbot can automatically answer questions about it.

So by adding AI to our WhatsApp bot, we can:

  • Train the chatbot on our own data, such as our website or internal documents
  • Answer any questions about that data automatically, without creating new chatbot flows
  • And the AI learns from the conversations and data. So the more it talks with your customers, the better it gets.

To add AI to our chatbot, we will use Chatbase, because Manychat doesn’t have built-in AI.

Chatbase is an AI tool that you can train on your own data, such as your website and documents. And it already starts at $19 a month, which is really cheap.

So just click on the button below to create your Chatbase account:

Create Chatbase account

So what I’ve done in Chatbase, I created a new chatbot that is trained on this document:

Example of a knowledge base document of an eCommerc business

This document contains information about returns, warranty and delivery times of an eCommerce business.

And after the chatbot has been trained on the document, Chatbase can automatically answer questions about it:

Talking to your chatbot in Chatbase that is trained on your own data

So what we need to do now, is that every time someone asks a question in our WhatsApp chatbot, we need to send that question to Chatbase.

Then, Chatbase gives the answer to the question and we send the answer back to Manychat.

And to do this, we are going to use Make.

Make is an integration platform you can use to connect two applications without any code. And we will use it to connect Manychat to Chatbase.

If you haven’t used Make before, just click on the button below to get 30 Days Make Pro for Free (only if you click on the button!):

Get 30 Days Make Pro for Free

This might sound like a lot, but I actually have a step-by-step tutorial on how you can set up the integration between Manychat and Chatbase via Make:

So let’s create this in Manychat.

In Manychat, go to Settings and click on WhatsApp:

Default reply for WhatsApp in Manychat settings

Here, you will find the Default Reply. The Default Reply is the automation that will be triggered if no other automation is triggered in Manychat.

Then, you need to click on Select Existing and select the Default Reply automation that is part of my template (you can download the template below!). It looks like this:

Default Reply in WhatsApp that is set up to send data to AI

There are a few important things with this automation. It starts with the trigger, this trigger needs to be set to Every time so it will trigger every time someone asks a question:

Default Reply in Manychat that is set to everytime

Next, we save the last user input to a custom field in Manychat (called “Chatbase – Question”). 

And lastly, we send the question to Chatbase via Make.

Here’s what that integration in Make looks like:

Manychat and Chatbase integration via Make

And this is how it works:

  1. First, the scenario starts when we send the question from Manychat
  2. Then, we send that question to Chatbase
  3. When Chatbase gives the answer, we store the answer in a custom field in Manychat (called “Chatbase – Answer”)
  4. And then we send a Manychat flow

And the flow we will send to the user is the “Chatbase – Answer” flow in my template:

The Chatbase answer automation for WhatsApp in Manychat

This flow gives the answer from Chatbase and then asks if it answered the question from the user.

And if it didn’t answer the question, it will send the conversation to a human agent.

Now, you only have to click on Set Live and your AI WhatsApp chatbot is working!

The AI WhatsApp Chatbot that we created

Free AI WhatsApp Chatbot Template

So that’s how you can create your own WhatsApp Chatbot.

And if you just fill in the form below, you will get my WhatsApp bot template for free 👇

WhatsApp Chatbot Template

Your Next Steps

And that’s it! That’s how you create an AI WhatsApp Chatbot in 2024.

But there’s actually much more that we can do with a WhatsApp bot.

For example, you can also send promotional messages via WhatsApp to generate more leads and sales:

So if you are interested in that, I highly recommend checking that out as well.

And if you want to get more familiar with Manychat, I actually have a WhatsApp Beginner course that you can find here.

Frequently Asked Questions

What is the best WhatsApp Chatbot for Free?

The best WhatsApp chatbot depends on what you need. Manychat and Chatfuel are popular because they have lots of features and are easy to use.

Can I create a WhatsApp Chatbot for Free?

Yes, you can make a simple WhatsApp chatbot for free with tools like ManyChat or Chatfuel, but they have some limits in their free versions.

How much does a WhatsApp chatbot cost?

WhatsApp chatbot prices vary. You can start for free with basic ones, but more advanced chatbots with extra features can cost several hundred dollars a month.

Are WhatsApp Chatbots secure?

WhatsApp chatbots are pretty secure because they use WhatsApp’s own security. But how safe they are also depends on how the chatbot tool handles data.

Can I customize my WhatsApp Chatbot?

Yes, you can usually change a lot of things in your WhatsApp chatbot to make it suit your needs.

Is it difficult to set up a WhatsApp Chatbot?

Setting up a WhatsApp chatbot can be easy or hard, depending on the tool you use. Some are very user-friendly, but others might need some tech skills for more complex stuff.

Can you create a WhatsApp Bot for a Group Chat?

No, you can’t use chatbots in WhatsApp group chats, as WhatsApp doesn’t allow that.

Is there any WhatsApp Marketing Chatbot available?

When it comes to a WhatApp marketing chatbot, you can use platforms like ManyChat and Chatfuel to create automated flows for customer conversations and guide their purchase decision. These flows can also be used for upselling. 

Comments (42)

  1. Rijwanul Hoque

    Awesome step by step explanation.

    1. Joren Wouters

      Thank you, Rijwanul 🙂

      1. Vijayraj

        One of the best blogs to understand WhatsApp chatbots.

        1. Joren Wouters

          Thank you, Vijayraj! Glad you like it 🙂

    2. Julius

      Where does the chatbot get the answers to questions from my clients in the chat bot?

      ie; how does it get the data from my database to respond to my clients needs/inquiries?

      That has not been clear to me in this article.

      1. Joren Wouters

        Hey Julius! Generally speaking, this can be performed in multiple ways. If you already have a database with questions and answers, you can connect your chatbot to that database using an API or an integration platform, like Integromat. If that’s not the case, you can simply set the questions and answers in the chatbot builder itself.

  2. James Wong

    This is the BEST Review ever!! Thanks Man!

    1. Joren Wouters

      Thank you!

    2. Anna

      Hey this is a great guide!
      A quick question, would it be doable to have the same chatbot running on different whatsapp phone numbers?

      I’m looking to build a multilanguage chatbot for whatsapp for different stores in Europe, so would like to build one with translation capabilities but also have it running in different local telephone numbers.

      How would you tackle that?

      1. Anna

        Adding to my comment…The reason why I’m looking at different local phone numbers is because the b2c brand of the store differs across countries..

      2. Joren Wouters

        Hey Anna!

        I think this would be possible, but I think you would need to manually copy your chatbot flows (and settings) to multiple accounts. Then, each account is its own phone number. It is possible, but it would also lead to higher maintenance costs, because every time you change your chatbot, you need to do it on multiple accounts.

        Does this help?

  3. Carl

    Great guide. Is it possible to save the replies and pictures taken into a sql database to be used?

    1. Joren Wouters

      I think it is, but then you would need to create a custom integration with your SQL Database.

  4. Rehaan

    there’s another software like Twilio called AIsensy , please give a review about it also it’s pricing is reasonable that’s what I’ve found good in it

    1. Joren Wouters

      Thanks, I will look into that!

  5. Rehaan

    Hey joren , I needed to know if we could use buttons in a WhatsApp Chatbot I.e. in which we can put an option like a yes or no and the user clicks on the option and the input is given . This helps to make a hasle free Chatbot as there is no problem with keyword triggering and all that

    1. Joren Wouters

      Hey Rehaan! Currently, it is not possible to use buttons on WhatsApp. So your only way to do this is by using keyword triggers.

  6. rehaan

    Actually I’ve seen a company in India using buttons . Their name is lenskart , go to their official WhatsApp number and check out how their bot is .

    1. Joren Wouters

      Yes, I’ve just checked it out and found that WhatsApp recently did a release in which it is possible to use buttons in your WhatsApp chatbot. But not all chatbot builders are providing this functionality yet…

  7. Julio

    some chatbot builders have a “direct integration” with WhatsApp, such as ManyChat.

    But ManyChat site says WhatsApp (beta)

    1. Joren Wouters

      Hey Julio! Yes, that’s true, ManyChat’s WhatsApp integration is currently in beta and not all accounts can use it right now. But almost all accounts can access it and if you don’t have access you can just contact ManyChat support.

      1. Julio

        Hi Joren, thanks for your answer!

        What’s the different between WhatsApp integration (not all accounts can “use” it ) and all accounts can “access” it. I mean, What’s the different between “use” it and “access” it?

  8. Maria

    Great review! Thanks a lot!
    A lot of WABA chatbot builders!
    Could you please advise any platforms providing unofficial WhatsApp solutions? (to avoid Fb approval process before testing bots)

    1. Joren Wouters

      Hey Maria! It isn’t necessary anymore to get approved for WhatsApp if you want to test your bot (I updated the post). If you still want to use an unofficial WhatsApp provider, I recommend having a look at Xenioo (https://chatimize.com/xenioo/). They have some direct connections with unofficial WhatsApp Business Providers.

    1. Joren Wouters

      Nope, this is not true. The 24-hour window rule still applies after the verification process.

  9. Zvina

    Hi Joren

    Thank you very much for this awesome content, this is epic!!!

    Is it possible to add a second WhatsApp number to a single Manychats Bot? We had already advertised two numbers to the public and would like to use both on the same Bot.

    1. Joren Wouters

      Hey Zvina! Thank you for your kind words 🙂

      Nope, currently it is not possible to add a second WhatsApp number to a single ManyChat bot. If you want to do that, you need to add a second ManyChat bot and add the second number to that one.

  10. Ima

    Hello Joren, is it possible to customize my chatbot to be the whatsapp icon? the same way you have facebook messenger as the channel for chatting.
    And is it possible to have the whatsapp chat still on the platform or it must reroute to whatsapp

    1. Joren Wouters

      Hey Ima! With WhatsApp, it is possible to change the profile picture of your account, such as with a personal WhatsApp account. What do you mean with the question “And is it possible to have the whatsapp chat still on the platform or it must reroute to whatsapp”?

  11. PLim

    Hey Joren,
    This is incredible article and thank you so much for your wisdom and knowledge shared for free !

    1. Joren Wouters

      Thank you, I’m glad you like it!

  12. Akash

    It’s a really simplistic way of knowledge on chatbots… thanks for sharing the knowledge for free…

    1. Joren Wouters

      Thank you, Akash!

  13. Tom

    Hi – Thanks for sharing this information. Very helpful. I am curious if you have a service where you will create the bot for a company?

  14. Linda

    hi Joren,
    i have been trying to create my first bot and I can’t find how to create a list of options for the customer to choose their help topic…

    I can only see the multiple choice option and it only appears to be a maximum of 3 buttons. is that it?

  15. Tomas

    Hi Joren,

    Is het mogelijk om een bestaand whatsapp business te koppelen (inclusief) nummer met manychat zonder dat je huidige whatsapp gesprekken en data verloren gaat?

    1. Joren Wouters

      Hey Tomas! Nee, dat is niet mogelijk. WhatsApp raadt zelf ook aan om een nieuw nummer te gebruiken, in plaats van een bestand WhatsApp business nummer.

  16. Jorge

    It’s possible that in this conversation flow you could have a contextual conversation, meaning if you’re asked first: ‘Do you have red watches for sale?’,IA responds, and then they ask, ‘Which one is the best?’ but don’t specify ‘which is the best RED WATCH FOR SALE?

    1. Joren Wouters

      Hey Jorge! You can do this, but not with Chatbase, because they don’t have conversational history. In that case, I recommend using CustomGPT.

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