What is a Telegram Chatbot And How To Create It?

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By Joren Wouters Updated on

Are you looking to create your own Telegram Chatbot? Your search ends here! I will explain:

  • What Telegram Chatbots are and how they work
  • A step-by-step guide to make your own Telegram bot, without writing any code
  • And how to add AI to your Telegram chatbot

And you'll even get access to my FREE template so you can just copy-and-paste it, and don't have to build it from scratch.

No matter if you're just curious about Telegram chatbots or want to use them to grow your business, you'll love this guide.

telegram-chatbots

What is a Telegram Bot?

Telegram chatbot is a program that can reply to Telegram messages by itself.

Imagine a robot that can chat with people all day and night, without getting tired. Telegram bots work 24/7 and can have conversations with several people, at the same time.

These chatbots are great for answering questions quickly. They can chat with many people at the same time. This is super helpful for businesses. For example, if someone wants to know about a product or service, the chatbot can give them the answers right away.

In short, a Telegram chatbot is like a friendly robot. It’s always ready to chat, help, and give information to people using the Telegram app. It makes things easier and faster, especially for businesses and their customers.

How to use a Telegram Bot

You can use any Telegram bot in 3 simple steps.

First, open the Telegram app on your phone and desktop and search for the Telegram Bot in the top-left corner (for example: “Eddy Travels”):

Search for a bot in the Telegram app

Then, click on the Start button to start a conversation with the Telegram Bot:

Start a conversation with a Telegram Bot

And now you can use the Telegram bot however you like:

telegram-chatbot-example

How do Telegram bots work?

Telegram bots work similar to the human brain.

Just like a human can have conversations, a Telegram bot is taught to have conversations as well.

Every time a Telegram Bot gets a message, it looks up whether it can reply to that message.

If it knows the answer to the message, it will reply with the answer.

Telegram bots are created with Telegram chatbot builders, such as Manychat.

And these builders use a conversational flow to design the conversations.

Each conversational flow consists of three elements:

  1. Trigger: Tells the chatbot when to start a conversation
  2. Action: Tells the chatbot what to do (for example: send a message)
  3. Condition: Performs checks based on if this, then that logic

For example, if I start my own Telegram business chatbot, you will get the following response:

telegram-business-bot

And here’s how that looks in ManyChat (the chatbot platform I’ve used):

how-telegram-bots-work

How it works:

  1. If someone types a message containing “Hey”, “Hi”, or “Hello”, the chatbot replies with this flow (the trigger)
  2. The chatbot first checks if the user is a new user or has talked with my chatbot before (the condition)
  3. And if the user is new, we send the first message (above). Otherwise, we send the second message (the actions)

Pretty simple, right?

What is a Telegram Bot used for?

A Telegram bot is used for 3 things:

  • Automatically answer questions from customers
  • Manage a Telegram Group
  • And boost the sales of a business

Let’s cover them one-by-one.

Customer Service Chatbot

With a Customer Support Bot on Telegram, you can automatically answer questions from customers.

And this has many benefits:

  • Your customers get an instant reply to their questions (even outside business hours), which improves customer satisfaction
  • You can save on labor costs, because a Telegram chatbot can answer most of the questions your customers will ask
  • You can handle thousands of questions at the same time

Here’s an example of a Support Bot on Telegram: my own chatbot. You can just ask a question and it will automatically give the answer to your question:

Example of a Support Bot on Telegram.

Telegram Chatbots for Groups

With a Telegram Group Bot, you can automatically manage a Telegram group.

A Telegram Group Bot can:

  • Greet new users that enter the Telegram group
  • Answer questions that are asked in the Telegram Group
  • Ban users that use swear words

And much more.

Sales Chatbot on Telegram

With a Sales Bot on Telegram, you can boost the sales of your company.

For example, the Telegram bot Eddy Travels helps you with:

  • Searching for flights
  • Find accomodations and hotels
  • And plan your vacations

You can try it out yourself by talking to Eddie Travels using this link:

telegram-chatbot-example

Another way to boost your sales using a Telegram bot, is by sending mass messages to your Telegram contacts:

Example of a Sales Bot on Telegram

How to Make a Telegram Bot in 2024

It’s super simple to create a Telegram chatbot. Here’s how you can do it in 6 steps:

Step 1: Go to Telegram and talk to the BotFather

Open the Telegram app on your phone or computer, search for Botfather and start a conversation by clicking on the Start button:

Start a conversation with the Botfather to create a Telegram bot

Step 2: Create a New Bot using “/newbot”

In the conversation with the BotFather, click on the “/newbot” link or just type in “/newbot”:

Create a new bot with the Botfather on Telegram

Step 3: Give a Name for your Telegram Bot

Now, you need to give a name for your Telegram bot.

Just type in the name you want, for example “Chatimize Support Bot”:

Give your Telegram Bot a Name

Step 4: Choose a Username for your Telegram Bot

Lastly, BotFather will ask for the username for your bot.

This username can be used to create direct links to your chatbot and your chatbot flows.

So choose a username that’s easy to remember and related to your brand:

Give your Telegram Bot a Username

Important: Your username must end on “bot” and cannot contain any spaces!

Step 5: Generating and using the Telegram API token

Now, our Telegram bot is created and you should copy the Telegram API Token you get from the BotFather: (we need this later in the next step):

Copy the Telegram API token you get from the Botfather

NOTEDon’t share this API token with anyone else besides yourself!

Step 6: Publish the chatbot on Telegram

To create the content and logic of our Telegram chatbot, we are going to use Manychat.

Manychat is the chat automation platform I’ve used for my own clients over the last 4 years, and it is:

  • Easy to use, you can get started without any chatbot experience
  • No-code platform, you can create bots without a single line of code
  • Cheap, they offer a free plan and their paid plan already starts at $15/month

So the first thing that you need to do is create a free ManyChat account:

Create free Manychat account 

When you are on the Manychat website, click on Get started:

manychat-get-started-free

Click on Telegram:

manychat-sign-up-telegram

And log in with your Telegram account:

manychat-continue-telegram-account

Now, ManyChat will verify your Telegram account and your email. And once you have done that, your free ManyChat account is created.

The next step is to connect our Manychat account to the Telegram chatbot we just created.

To do that, go to Settings > Telegram and click on Connect:

manychat-telegram-connect

And click on Create new bot:

manychat-telegram-create-new-bot

And paste the Telegram API token into ManyChat (from the previous step):

manychat-telegram-bot-token

And that’s it! Now your ManyChat account is connected to your Telegram bot!

P.S. If you to create a chatbot for a Telegram group, you need to use another platform than Manychat (because Manychat doesn’t support this functionality). Here is a video on how you can create one with Xenioo, that does have this functionality.

Auto Reply to Messages on Telegram

Now that we have connected our Manychat account to our Telegram bot, it’s time to automatically answer questions with our Telegram chatbot.

Basically, we can create our own customer service bot in Telegram.

To answer our first question, just go to Automation and click on New flow:

manychat-new-flow

Let’s say, we have a course and we want to automatically reply to questions people have about our course.

Then, we need to add a Starting Step to our ManyChat flow, which is also called a Trigger.

And a trigger, is something that starts our flow inside Telegram.

And in this case, we want to start the flow when a message contains the word “course”.

So, you can just click on Add Trigger:

manychat-add-trigger

Choose for Telegram (on the left side) and then click on “User sends a message with a Keyword”:

Add the Telegram keyword trigger to your Manychat flow

Then, you can click on the keyword and just type in “course” and click on Create:

manychat-telegram-keyword-create

Now, every time someone messages us a phrase with the word “course” in it, we automatically reply with this ManyChat flow.

Then, as a first step, we will choose Telegram:

manychat-telegram-first-step

P.S. I also have a lot of other channels here, such as WhatsApp, Instagram and SMS, because I also connected these channels to my ManyChat account.

And then answer the question by typing in the following message:

My course is called the Lead Generation System, where you can learn how to automatically generate leads for your business.

If you want to sign up for my course or want more information, please click the button below👇

manychat-telegram-message-contents

And we can also add a button that will lead to a page on your website.

So you can just click on Add button, determine the Button title, set it to Open website and add the URL to your website:

manychat-telegram-add-button-website

P.S. I actually do have a course called the Lead Generation System, where you can learn how you can use ManyChat to automatically generate leads for your business. You can check it out here.

​​Now, every time someone asks a question about our course, we automatically answer that question + a link to your website.

And after you answered someone’s question, you want to check if your answer actually answered their question.

So then, we can add a new message to this flow and ask if we answered their question with two buttons:

Ask if a question has been answered by your Telegram bot

And if they click on “Yes, thank you”, we just thank them:

Thank someone if you answered their question with the Telegram bot

And if they click on the “No” button, we ask if they want to be connected with a customer support agent:

Ask if the person wants to be connected to a live chat agent

That’s another great feature of Manychat. Manychat has a built-in live chat to hand over conversations from your bot to a live chat agent.

To connect someone with a live chat agent, we first tell the person that we are going to connect them to an agent.

And then we need to add an action to our Manychat flow:

Add an action in the Manychat flow for your Telegram Bot

And choose for “Live Chat” and click on Mark conversation as Open:

Add the action Mark Conversation as Open in Manychat

In Manychat, you have two types of conversations:

  1. Closed conversations, which are conversations handled by your chatbot
  2. Open conversations, these are conversations handled by your live chat agents

So that’s why we need to Mark the Conversation as Open, so one of your live chat agents can pick it up.

Then, we can assign a live chat agent by adding another action called Assign Conversation:

Add the action Assign Conversation in Manychat

And select the team member or group you want to assign to this conversation:

Assign the conversation to a specific team member or group

And lastly, we need to add the action Notify Assignees, which will send a notification to the agents that are assigned to this conversation:

Add the Notify Assignee action in Manychat

And that’s it!

So by using this flow in Manychat, we can:

  • Automatically answer a question in Telegram with our bot
  • Ask if we answered the question of the user
  • If we didn’t answer the question, connect them with one of our live chat agents

Complete Manychat flow for your Telegram chatbot

And you set up these flows for each and every question you want to answer with your chatbot!

How to Live Chat with a Telegram Bot

If a Telegram contact wants to talk with a support agent, you will automatically get a notification and email from Manychat.

If you click on the View on Manychat button, you will directly go to the specific conversation in Live Chat:

Example of an email notification in Manychat

And here you can just have a conversation with your Telegram contact and answer any questions that person might have:

Live chat conversation in Manychat

And once you’ve answered all questions, you can end the conversation and click on the Mark as Closed button at the top:

Close a Telegram Livechat Conversation in Manychat

How to Add AI to Your Telegram Chatbot

The next step is adding AI to our Telegram bot.

By adding Artificial Intelligence to our chatbot, we make them much smarter and easier to talk to.

AI chatbots can do much more than just replying to simple words, they can actually understand the meaning of a sentence.

And because of the advancements in AI lately, our Telegram AI chatbot can:

  • Train itself on your data, such as your website or internal documents about your business
  • Answer any questions about that data automatically (without creating new flows!)
  • And it will learn automatically from the conversations it has. So the more you talk to it, the better it gets

To add AI to our chatbot, we need to use Chatbase, because Manychat doesn’t have built-in AI.

Chatbase is an AI tool that you can train on your own data, such as your website and documents. And it already starts at $19 a month, which is really cheap.

So just click on the button below to create your Chatbase account:

Create Chatbase account

Then, you can create a new chatbot by clicking on New Chatbot:

Create a new chatbot in Chatbase

Upload the document you want to train your chatbot on:

Upload a document to Chatbase

By the way, I am currently using a document of an eCommerce business containing information about returns, delivery and warranty (which is also part of my free template)

And then click on Create chatbot to create your chatbot in Chatbase:

Create your chatbot in Chatbase

Now, your chatbot has been created and you can talk to it in Chatbase:

Example of an Ecommerce chatbot in Chatbase

So what we need to do now is that every time someone messages your Telegram chatbot, we need to send the message to Chatbase.

And then Chatbase gives the answer to the question and we send the answer back to Manychat.

To create this integration, we will be using Make.

Make is an integration platform to connect applications without using any code. And we will use it to connect Manychat to Chatbase.

If you haven’t used Make before, just click on the button below to get 30 Days Make Pro for Free (only if you click on the button!):

Get 30 Days Make Pro for Free

This might sound like a lot, but I actually have a step-by-step tutorial on how you can set up the integration between Manychat and Chatbase via Make:

So let’s create this in Manychat.

In Manychat, go to Settings and click on Telegram:

Default Reply settings for Telegram in Manychat

Here, you can find the Default Reply. The Default Reply in Manychat is the automation that will be triggered if no other automation is triggered when someone sends a message.

Then, you need to click on Select Existing and select the Default Reply automation that is part of my template (you can download below!). It looks like this:

Default Reply of an AI Telegram Bot in Manychat

There are three important things with the automation. First, the trigger needs to be set to Every time so it will trigger every time someone asks a question:

Default Reply in Manychat that is set to everytime

Next, we are saving the Last User Input to a custom field in Manychat, which is called “Chatbase – Question”.

And lastly, we send the question to Chatbase via Make.

In Make we have the following scenario:

Integration in Make between Manychat and Chatbase

This scenario works in four steps:

  1. The scenario starts when it gets data from Manychat 
  2. Then, it sends the question to Chatbase and Chatbase gives an answer
  3. We store the answer of a Chatbase in a Manychat custom field (called “Chatbase – Answer”)
  4. And we send a Manychat automation

The automation that we send in Manychat is the “Chatbase – Answer” automation (also part of my free template):

AI chatbase answer flow in Telegram chatbot

This automation gives the answer from Chatbase and asks if it answered the question from the user.

And if it doesn’t answer the question, we send them to a live chat agent.

There is only one difference between this scenario and the one I used in my video.

So in my video where I explain this integration step-by-step, I am using the Chatbase App directly, and here I am using an API call.

And this is because there’s currently an issue between Make and Chatbase that needs to be fixed. While they are fixing that, we can just use an API call to Chatbase.

So after Bearer, you need to fill in your Chatbase API token:

Fill in your API token in the Make integration between Manychat and Chatbase

And if you scroll down, you see what data we are sending to Chatbase. Here, you need to fill in the custom field of Manychat and the chatbot ID from Chatbase:

Fill in your Chatbot ID in the Make integration between Manychat and Chatbase

Now, you only have to click on Set Live and your Telegram AI chatbot is live!

Example of an AI Telegram chatbot

Free Telegram Chatbot Template

That’s how you make your own Telegram chatbot!

Want to start fast? Just fill out the form below and grab my free Telegram Bot template! It’s easy. Fill it in, and you’re all set to go with your own chatbot. This template is a great shortcut to get your chatbot up and running without any hassle.

Telegram Chatbot Template

Use Cases for Telegram Chatbots

Sales and Marketing Automation

These bots can also help sell products or share special deals. They can send updates about new products or sales directly to customers, making marketing easier and more direct.

Group Management and Community Engagement

Telegram chatbots are great for managing groups and keeping members active. They can send updates, manage group tasks, or even run fun activities to keep the community engaged.

Employee Engagement and Internal Communication

Chatbots can be used inside a company too. They can help share news, manage schedules, or even get feedback from employees. This makes internal communication smooth and easy.

Order Tracking and E-commerce Integration

For online shopping, Telegram bots can track orders and update customers. They can also help customers shop right from the chat, making buying things online simple and quick.

Enhancing Your Telegram Chatbot

Using Templates and Pre-Built Scenarios

Make your chatbot fast and easy with templates and pre-built scenes. These are like ready-made chats that you can use right away. They cover common topics and questions, so you don’t have to start from scratch. It’s like having a quick start guide for your chatbot.

Customizing Chatbot Responses and Flows

You can make your chatbot talk just the way you want. Change its replies and the way it chats to match your style. It’s like teaching your chatbot to speak your business’s language. This way, your chatbot feels more like part of your team.

Integrating with CRM and Ticketing Systems

Link your chatbot with your CRM (Customer Relationship Management) and ticket systems. This means your chatbot can keep track of customer chats and help with support tickets. It’s like giving your chatbot a memory and a way to help more with customer needs. This makes your chatbot smarter and more helpful.

Conclusion

In this guide, I’ve shown you how to make your own Telegram chatbot, a tool that can chat, answer questions, and help your business, all without needing to code. We covered what these chatbots are, how they work, and gave you easy steps to create one. Plus, you get a free template to make starting even easier.

Telegram chatbots are great for quick replies and handling many chats at once, making them perfect for businesses looking to improve customer service and boost sales. So, if you’re interested in making your Telegram chatbot, this guide has everything you need to get started!

Frequently Asked Questions

Does Telegram allow bots?

Yes, Telegram lets you use bots. They are a big part of Telegram and help with many tasks.

What do Telegram ChatBots do?

Telegram bots can do lots of things like answer questions, manage tasks, or even play games with you.

Are Telegram bots safe?

Telegram bots are usually safe, but you should be careful. Don’t share personal info with unknown bots.

What are the disadvantages of a Telegram ChatBot?

Telegram bots might not understand complex questions. Sometimes, they can’t replace talking to a real person.

Are There Any Precautions to Take When Creating a Telegram ChatBot?

When making a Telegram bot, be sure to keep it simple and clear. Also, make sure it respects user privacy and follows Telegram’s rules.

Can Telegram ChatBots work in different languages?

Yes, bots can be programmed to work in many languages, helping people from different places communicate easily.

Comments (2)

  1. Priya Sharma

    Hi Joren! this really an amazing article, I was looking for something like this & truly feel glad to spend time on your blog. I am surely going to try these tips. Thanks for sharing.

    1. Joren Wouters

      Glad you liked it!

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