Which one is better? MobileMonkey vs ManyChat

joren-wouters-avatar

By Joren Wouters Updated on

MobileMonkey and ManyChat are one of the most popular chatbot builders out there.

They are both used for chatbots on Facebook Messenger, Instagram and SMS, and don’t require any coding skills, so anyone can build a chatbot with them!

But which platform should you use? What are the differences? And which one is better?

Let’s find out!

1. Interface

MobileMonkey

When building your chatbot with MobileMonkey, it uses Dialogues. In each dialogue, you can select several elements to your users (these are called “Widgets”) and ask information to the user:

mobilemonkey-interface

As you can see on the image above, you can structure your dialogues into folders, so that you can keep everything structured.

Moreover, you can preview your chatbot and test it before it actually goes live.

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

ManyChat

The ManyChat interface is one of the best interfaces I have ever seen in chatbot software. And this is because of the flexibility.

In ManyChat you can choose between two interfaces: The Basic builder (kind of like the Dialogues in MobileMonkey) and the Flow builder (which is a visual flow builder):

manychat-basic-builder
Basic Builder of Manychat
manychat-flow-builder
Flow Builder of ManyChat

Just as with MobileMonkey, you can test your chatbot flows inside Messenger, before it actually goes live.

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

The winner: ManyChat

ManyChat has a better interface.

This is mainly because of the flexibility. With MobileMonkey there is only one type of interface, while with ManyChat you can choose between two interfaces (the Basic Builder and the Flow Builder).

2. Chatbot Elements

MobileMonkey

MobileMonkey provides a wide range of chatbot elements to build your chatbot.

There are only a few things they don’t provide: Audio, Vertical lists, Location Sharing and Date Validation.

  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

ManyChat

Just as MobileMonkey, ManyChat provides a lot of chatbot elements.

The only thing they don’t provide is Vertical Lists, which is logical, because Facebook Messenger doesn’t allow this anymore.

  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

The winner: ManyChat

This is a small win for ManyChat.

They both have all the necessary elements to make a great chatbot, but ManyChat just has three more: Audio, Location Sharing and Date Validation.

3. Users

MobileMonkey

Within Mobilemonkey, you have a complete overview of all the leads you got through your chatbot:

mobilemonkey-all-contacts

And when you click on one of them, you can also see the specific details per lead:

mobilemonkey-contact-details

Moreover, it is really easy to add custom fields and tags to users. You could ask a question to a user and the response of the user can be stored in a custom field. With these custom fields and tags you can make user segments, called “Audiences”. Then you can send specific broadcasts to these users.

  • Custom fields
  • Tags
  • User segments

ManyChat

With ManyChat you can add custom fields and tags to specific users. Based on those custom fields and tags, you can send messages to specific user segments.

In ManyChat you can view all the users of your chatbot in the “Audience” tab, which gives you a good overview:

manychat-audience

In this overview you can click on each individual user and get all the information of that user, which is extremely useful:

manychat-user

  • Custom fields
  • Tags
  • User segments

No Winner

With both chatbot builders you add custom fields and tags and make user segments based on that information.

So, no winner on this subject!

Let’s move on to Messages.

4. Messages

MobileMonkey

MobileMonkey has broadcasts and sequences, and also subscribing/unsubscribing from these sequences.

Moreover, you can also creates conditions in dialogues, so you can create a personalized chat experience for your users.

Also, like many other chatbot platforms, you can make a chatbot in any language with Mobile Monkey. But it is not possible to easily translate your chatbot to different languages (because you need to manually copy and translate all your dialogues).

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

ManyChat

Manychat provides broadcasts, sequences and also subscribing/unsubscribing from sequences.

What I really like about the sequences in ManyChat is that they are really organized. You can see the complete sequence in one overview and you also see which message is sent at which time, a really good feature.

manychat-sequence
An example sequence in ManyChat

Also, with ManyChat you can use a feature called “Conditions”, in which you can use logic to send users through a certain flow.

Moreover, it is possible to make a chatbot in any language, but it is not possible to easily translate this chatbot to different languages (because you need to manually copy all your chatbot flows).

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

No winner

No winner in this category.

With both chatbot builders you can create broadcasts, sequences, conditions and have a chatbot in multiple languages.

5. AI & NLP

MobileMonkey

MobileMonkey only provides keyword recognition, in which it is possible to group certain keywords together and create a response for it:

mobilemonkey-keywords

Unfortunately, understanding the intent of the user and using entities are not possible. Also, MobileMonkey does not provide a Dialogflow integration.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

ManyChat

With ManyChat it is only possible to recognize keywords with your chatbot. Based on a keyword (or a group of keywords) your chatbot gives a certain response.

How it looks in ManyChat:

manychat-keywords

It is not possible to grab the intent of the user, use synonyms or use entities.

ManyChat also doesn’t have a direct integration with DialogFlow. But I created a tutorial on how you can connect ManyChat to Dialogflow.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

The winner: ManyChat

This is a small win for ManyChat.

Both MobileMonkey and ManyChat only provide keyword recognition, but with ManyChat you can also connect it with DialogFlow (through my integration or by using Janis) for better AI capabilities.

6. Channels

MobileMonkey

ile Monkey provides multiple channels to put your chatbot on: Websites, Facebook Messenger, Instagram and SMS. So it is possible to make an omnichannel chatbot experience for your users.

I must say that the SMS channel is only available for the United States and Canada right now. So if you are outside those zones, it is not possible to use it.

  • Website
  • Facebook
  • Instagram
  • Whatsapp
  • Telegram
  • SMS
  • Slack
  • Skype
  • Email

ManyChat

With ManyChat it is possible to make a chatbot for your website, Facebook Messenger, Instagram, WhatsApp, SMS and Email.

This allows you to make an omnichannel chatbot experience for your users. So for example, when someone gives a certain response on Facebook Messenger, you could send an email based on that response.

Just as with MobileMonkey, it is only possible to send text messages to users in the United States and Canada. If you want to send text messages to other countries, you need to use the Twilio integration available in the ManyChat App Store (additional costs apply).

Also, Telegram is in closed beta, which means this channel will soon be added to ManyChat.

  • Website
  • Facebook
  • Instagram
  • Whatsapp
  • Telegram
  • SMS
  • Slack
  • Skype
  • Email

The winner: ManyChat

This is a small win for ManyChat.

It has two channels more than MobileMonkey: WhatsApp and Email.

7. Integrations

MobileMonkey

MobileMonkey has a built-in live chat integration, which is the most important integration of every chatbot software. Also, they have a mobile app for their live chat, so you can talk to your customers when you are on the go. Really good!

Next to live chat, MobileMonkey also provides an integration with Zapier, which allows you to connect your chatbot with almost every software on earth.

Moreover, you can send data directly from MobileMonkey to Google Sheet and you can make your own webhooks using the MobileMonkey API.

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

ManyChat

ManyChat has a built-in live chat integration. Really good, because this is the most important integration a chatbot software needs. They also provide integrations for:

  • Zapier
  • Integromat
  • Google Sheets
  • ActiveCampaign
  • MailChimp
  • ConvertKit
  • HubSpot
  • Walletly
  • Botsheets
  • Janis

By the way, what I really like about the live chat integration of ManyChat is that they also have an iOS app and Android app, so you can respond to user inquiries on the go.

Moreover, ManyChat has its own App store which allows third-party developers to create their own integrations with ManyChat. Currently, the App Store has 38 apps, but I think this will grow over the years:

manychat-app-store

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

The winner: ManyChat

This is (again) a small win for ManyChat.

They provide more direct integrations with other software packages, such as Integromat, MailChimp and HubSpot

The reason why I call it a small win is because with MobileMonkey you can still integrate with any software on earth using their Zapier integration.

8. Marketing

MobileMonkey

For marketing, MobileMonkey provides extremely well. They provide every feature on the list, except for the button creator. But this does not matter much, because they do provide all the other features.

What makes Mobile Monkey unique is its website widget. They call it the Omnichat widget and it is capable of the following:

  • If a user is logged in to Facebook Messenger, show a Facebook Messenger widget
  • When the user is not logged in to Facebook Messenger, show a native website widget

mobilemonkey-chat-widget-settings

This is really useful and also a feature that other chatbot software don’t provide.

Moreover, you can also customize the native website widget so that it matches the branding or your website:

mobilemonkey-native-website-widget

And also decide when you want to show the chat widget:

mobilemonkey-widget-rules

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

ManyChat

With ManyChat, is possible to put a Facebook Messenger widget on your website, create a landing page, connect to Facebook ads, use the One-Time Notification, automatically reply to Facebook comments, create buttons and create custom URLs to your chatbot.

Moreover, ManyChat has a really advanced auto-reply to Facebook comments.

Usually, with auto-reply to Facebook Comments, you make a Facebook post, people comment on it and then you send them an automatic message in Facebook Messenger.

But ManyChat goes further. Next to sending a message in Facebook Messenger, you can automatically like the comment and reply with your own comment:

manychat-automatic-comment-reply

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

The winner: It depends.

The winner of this category, depends on your needs.

Do you want to have a native website widget and a Facebook website widget? Then MobileMonkey is the winner.

But if you only care about Facebook, ManyChat is the winner, because they have a more advanced comment auto-reply.

9. Pricing

MobileMonkey

MobileMonkey provides a free plan, that you can use to create your own basic Instagram chatbot. It comes with enough features to test out the platform and decide whether it is a good fit for you. It includes 250 contacts per month, Mobile Monkey branding, automatically replying to story mentions and using 5 keywords.

The next pricing plan (Instachamp Platinum) is $9,95 per month for 500 brand-free messages per month, which also comes with 1,000 contacts, unlimited keywords, unlimited story mention replies and collecting phone numbers and emails. It is also important to understand that this channel still only includes Instagram:

mobilemonkey-pricing

If you want to extend to other channels (such as Facebook, your website and SMS) you need to go with the MobileMonkey Startup Edition, which is the most advanced plan of MobileMonkey and comes with almost all the features of the platform.

  • Free trial
  • Free plan
  • Price per month
    9.95
  • Monthly pricing available?
  • Money back guarantee

ManyChat

ManyChat provides a free plan that stays free forever. This plan comes with 1000 contacts and does not have all the features that ManyChat provides (but still enough to make a good chatbot).

If you want more features, you can upgrade to the Pro package, which costs 15$ per month, which is a really low price. The price of the Pro package goes up with the number of subscribers your chatbot has. 1K subscribers result in $25 per month and 5K subscribers is $45 per month.

manychat-pricing

The only possible drawback is that you cannot have a trial for the Pro package, but this does not matter, because there is a 30-day money-back guarantee, no questions asked.

  • Free trial
  • Free plan
  • Price per month
    15
  • Monthly pricing available?
  • Money back guarantee

The winner: ManyChat 

This is a win for ManyChat. Overall, ManyChat has lower prices than MobileMonkey.

Also, with ManyChat you can have a low-price plan and use multiple channels, while with MobileMonkey you need to have the highest plan to have a chatbot on multiple channels.

10. Analytics

MobileMonkey

Mobile Monkey provides good analytics to improve your chatbot. It provides a dashboard with the total contacts, daily contacts and sessions, your most important dialogues, triggered keywords and unanswered questions:

mobilemonkey-analytics

One of the most important things here is that to you can analyze which questions didn’t get an answer of the chatbot. By analyzing this, you can easily improve the answers of your chatbot.

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

ManyChat

ManyChat provides a basic dashboard for your chatbot analytics, showing you the total subscribers, unsubscribes and net subscribes:

manychat-dashboard
Source: ManyChat

 

Furthermore, they also provide analytics for each block in your chatbot. For each block, they provide the number of people the message is delivered to, the open rate and the click rate.

manychat-analytics-block

And this also holds for sequences:

manychat-analytics-sequence

There are only two drawbacks about the analytics in ManyChat:

  1. The analytics are all over the place. There is no one clear, in-depth dashboard with all relevant analytics, but this is distributed over multiple sections (Broadcasts, Sequences, etc.)
  2. There is no overview of unmatched keywords. If a user filled in a word that did not get a response, you cannot get this information in your ManyChat dashboard. This is a big disadvantage because it does not allow you to easily improve your chatbot. But I have made a solution for this: the ManyChat User Input Dashboard.

What ManyChat also has, is the ManyChat Pixel. This is a pixel you can put on your website to track conversions coming from your chatbot, really useful feature!

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

No winner

Both chatbots perform decent on the subject of analytics.

It depends on the kind of analytics you want which platform you prefer.

If you mainly use Facebook campaigns with your chatbot, you probably like the analytics of ManyChat more.

But if you primarily focus on customer service with your chatbot, MobileMonkey has better analytics for you (because it shows the user input the chatbot didn’t understand).

11. eCommerce

MobileMonkey

MobileMonkey does not have direct integrations with any eCommerce software.

But, because they have an integration with Zapier, it is possible to connect with your eCommerce software through Zapier.

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

ManyChat

ManyChat has a direct integration with Shopify that allows you to:

  • Recover abandoned carts
  • Notify customers about orders and shipment updates
  • Collect reviews and feedback after purchase
  • Generate repeated purchases

It is, however, not possible to buy a product from your Shopify store within the chatbot.

But, you can receive payments through your chatbot by using the Stripe or Paypal integration.

The only drawback is that ManyChat doesn’t have a WooCommerce integration.

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

The Winner: ManyChat

MobileMonkey doesn’t provide any direct eCommerce integrations, while ManyChat provides a direct integration with Shopify, Stripe and Paypal.

The win is for ManyChat.

12. Templates & Cloning

MobileMonkey

MobileMonkey provides 23 templates, which are all free.

Furthermore, they provide a Template Sharing feature, but you need the Team plan for this (which is $299 per month).

Moreover, you can duplicate your chatbot flows and your chatbot elements.

  • Templates
    23
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

ManyChat

ManyChat provides 19 templates which you can directly install to make your chatbot. These include free templates and templates only available for Pro users.

With ManyChat it is possible to make a chatbot template and share it with others. This is really useful when you are making multiple chatbots who do the same thing (for example, Lead generation). 

Furthermore, it is possible to duplicate your chatbot flows and chatbot elements to make your chatbot faster.

  • Templates
    19
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

The Winner: ManyChat

This is a small win.

With both chatbot builders you can make and share templates, but with ManyChat it is already possible in their Free plan, while with MobileMonkey you need to pay $299 for this (a bit expensive).

13. Optimization

MobileMonkey

It is not possible to do any optimization (like A/B testing) in MobileMonkey.

  • A/B Testing

ManyChat

It is possible to do A/B testing in ManyChat, but it is not available in the free plan. So you need to upgrade to a “Pro” plan if you want to unlock this feature.

  • A/B Testing

The winner: ManyChat

With ManyChat it is possible to do A/B Testing, while with MobileMonkey it’s not.

So, ManyChat wins!

14. Support

MobileMonkey

MobileMonkey has extensive tutorials on how to make chatbots.

Besides, they have good documentation and customer support if you have any questions.

Moreover, they have a Facebook community with 40.000 members who will help you when you get stuck.

  • Tutorials
  • Documentation
  • Customer support

ManyChat

Just like MobileMonkey, ManyChat provides extensive tutorials on how to make a chatbot and all of the features on their platform.

They also have good documentation and customer support.

What I also love about ManyChat is that they have a large Facebook community (75.000 members) in which you can ask all kinds of questions and learn more about the platform.

  • Tutorials
  • Documentation
  • Customer support

No Winner

No winner on this one.

They do equally good on this subject by providing extensive information about their platform and having a large community of members willing to help each other.

Who is the winner?

It depends.

If you want a native website widget on your website (so not a Facebook website widget), the only option is MobileMonkey, because ManyChat doesn’t provide this.

If you don’t care about the native website widget, I would go with ManyChat

As you’ve read in this comparison, ManyChat has a lot of small wins compared to MobileMonkey, which means they are just a little bit better.

Go to ManyChat

To be clear, this doesn’t mean that MobileMonkey is bad software. MobileMonkey is still excellent software to build your chatbots with, but ManyChat is just a little bit better on most criteria. 

Go to MobileMonkey

Leave a Reply