6 Best WhatsApp Chatbots in 2024
By Joren Wouters • Updated on
With over 2.9 billion users, WhatsApp is a huge platform for businesses to boost engagement.
But it’s hard to offer great customer experience when you are bombarded by hundreds and even thousands of messages.
That’s where WhatApp chatbots come in handy. You can use them to automate responses, boost engagement, and convert leads into customers.
But which Whatsapp chatbot should you use? Which one is best for you?
In this article, I’ll walk you through the 6 best WhatsApp chatbot platforms that can simplify your marketing and customer support tasks. I’ll give you the pros, the cons, and which one you should use.
And this is not your typical affiliated blog post that serves to promote certain platforms. My recommendations are unbiased and backed up by 50 in-depth reviews I’ve done on chatbot platforms.
Table of Contents
Best WhatsApp Chatbot Platforms: Quick Overview
| Name | Rating | Pricing | Best For |
|---|---|---|---|
| Manychat | 4.5/5 ⭐ | Free plan, Pro plan starts at $15/month | Marketing Automation and Customer Support |
| Chatbase | 3.9/5 ⭐ | Free plan, Hobby plan stars at $19/month | AI Beginners |
| UChat | 4.6/5 ⭐ | Free plan; Premium plans start at $15/month and up | eCommerce & Omnichannel Bots |
| Botpress | 4.1/5 ⭐ | Free plan with pay-as-you-go model | Fully Customizable AI Support Chatbots |
| Freshchat | 4.3/5 ⭐ | Free plan, Paid plans starting at $15/month | Large Customer Support Teams |
| Intercom | 4.5/5⭐ | Starts at $39 per seat/month, 14-day free trial on every plan | Enterprise & Large Businesses |
1. Manychat
Best for: Marketing Automation & Customer Support
Rating: 4.5/5 ⭐
Manychat is a fantastic choice for creating WhatsApp chatbots. It’s very easy to use, to the point that anyone can build a chatbot with it quite quickly. It has a flow builder and a super user-friendly interface, so no coding is needed.
Whether you’re looking to automate your marketing or streamline customer support, Manychat has you covered.
For one, it’s great for lead generation and getting more customers. For example, you can send WhatsApp broadcasts, set up sequences, rules, and even conduct A/B testing.
Likewise, you can automatically reply to questions with Manychat. And when the WhatsApp chatbot doesn’t know the answer, you can smoothly transfer it to live chat, which makes it great for customer service.
For more high-level users, Manychat offers AI features, including an AI Flow Builder Assistant and AI intents.
Pros
- Easy-to-use Flow Builder
- Unlimited Custom Fields & Tags
- Integrates with Facebook, Instagram, WhatsApp, SMS, & Telegram
- Send Broadcasts, Sequences and Rules
- Built-in Live Chat + Integrations with Zapier and Make
- Built-in AI: Intents, AI Steps & AI Flow Builder Assistant
Cons
- It’s hard to translate your chatbot to multiple languages
- You need to create separate messages for each channel
Pricing
- Free plan up to 1000 contacts. You get basic features of the platform
- Pro plan – starts at $15/month
- AI Add-on – $29/month
To get started with Manychat, click the button below to get my 100% discount code:
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2. Chatbase
Best for: AI Beginners
Rating: 3.9/5 ⭐
Chatbase is like a specialist. It is incredible at exactly one thing: training a chatbot on your own data and automatically answering questions about it. It makes use of Large Language Models (LLMs) to understand and respond to user queries effectively.
The platform is very user-friendly, so you can literally set up a chatbot in minutes. It’s a great choice for small businesses or individuals starting with AI chatbot tools.
With Chatbase, you can simply upload documents or share website links, and the chatbot will quickly learn from your data. Within minutes, it will be ready to answer questions about the information you’ve provided.
You can also review and change every response your AI chatbot gives, to make sure it gives the right responses. The system learns from these revisions automatically, which I haven’t seen in any other AI platform.
In short, Chatbase is an ideal solution for businesses who need AI-powered customer support quickly.
Pros
- Very easy to use, great for beginners
- Set up a chatbot in minutes
- Built-in AI: Knowledge Base
- Integrations with Whatsapp, Instagram, Facebook, Website & Slack
- Easily change responses of your chatbot
Cons
- Unable to create custom chatbot flows
- No live chat & live chat integration
- Cannot send WhatsApp broadcasts
Pricing
- Free plan: 20 message credits and train a chatbot on 400,000 characters
- Hobby Plan ($19/month): 2,000 messages credits and train a chatbot on 11 million characters
3. UChat
Best for: eCommerce & Omnichannel Bots
Rating: 4.5/5 ⭐
UChat is perfect for multi-channel bots and online stores. It supports many messaging channels like WhatsApp, Facebook, and Telegram. You can build a single chatbot and deploy it across multiple channel with just one click.
Just like Manychat, it also has a drag-and-drop flow builder to create custom chatbot flows. This is pretty easy to use, but it has a higher learning curve than some other platforms.
Likewise, Uchat is great for businesses who want to manage marketing and customer support across several platforms simultaneously. For lead generation, UChat offers many marketing features like sending broadcasts, setting up sequences and using rules.
For eCommerce businesses, UChat even offers an additional great feature, which is the WhatsApp catalog. You can simply connect your eCommerce products to UChat and directly start selling your products on WhatsApp.
In addition to this, you can use UChat to automatically reply to questions from customers and hand over conversations to live chat. If you want to take it up a notch, you can even use the direct integration with ChatGPT.
Pros
- Easy-to-use Flow Builder for seamless chatbot creation
- Build one chatbot and deploy it across 13 different channels
- Keyword Recognition & Intent Detection
- Direct integration with ChatGPT
- Set up a WhatsApp catalog and directly sell eCommerce products on WhatsApp
- Advanced marketing features, such as Broadcasts, Sequences, and Rules
- Built-in Live Chat
- Over 50 direct integrations, including Zapier & Make
Cons
- Steep learning curve, beginners can feel overwhelmed
Pricing
- Free plan
- Paid plan starts at $15/month
4. Botpress
Best for: Fully Customizable AI Support Chatbots
Rating: 4.1/5 ⭐
Botpress is an excellent platform for building fully customizable customer support chatbots on many channels.
It is built for creating advanced, AI-powered chatbots. It features a flow builder and built-in AI, so you can design custom chatbot flows while taking full advantage of its intelligent features.
Botpress stands out due to its cutting-edge AI capabilities. With this platform, you can:
- Train your chatbot on a custom knowledge base
- Change responses to match a specific personality
- Automatically summarize conversations
- Interpret images uploaded by users
- Translate chatbot interactions into the user’s language
This makes Botpress one of the most sophisticated AI platforms on the market. Though this is obviously great for advanced users, the flow builder has a high learning curve for beginners.
Pros
- Advanced Flow Builder
- Many advanced AI tools (Knowledge Base, Summarize, Vision Agent & Automatic translation)
- You can send WhatsApp broadcasts using WhatsApp message templates
- Publish your chatbot on WhatsApp and 9 other channels
- Customize website widget
- Direct live chat integrations with Zendesk & Zapier
Cons
- High learning curve for beginners
- Limited marketing possibilities on other channels
- Only basic analytics on standard plan
Pricing
- Free plan up to 2,000 messages
- Pay-as-you-go pricing model based on usage, available from $5/month
5. Freshchat
Best for: Large Customer Support Teams
Rating: 4.3/5 ⭐
Freshchat actually isn’t amazing for building WhatsApp chatbots, but it’s got incredible live chat. It’s especially good for large teams managing high volumes of customer chats.
The platform provides smart tools for handling a large number of messages, including features like a smart inbox, team collaboration, and proactive messaging. You can also hand over the conversation to an agent very smoothly.
It’s ideal for efficiently managing customer inquiries across multiple channels, including WhatsApp.
Also, Freshchat boasts over 400 direct integrations, so it’s easy to connect with a wide range of applications and streamline your workflows.
Pros
- Easy-to-use interface
- Publish chatbot on WhatsApp + 6 Other Channels
- You can use WhatsApp message templates to send WhatsApp broadcasts
- Built-in AI: Intents, Self Service, Copilot
- Livechat with Auto-Assignment and Automations
- Over 400 direct integrations
- Advanced Analytics: Many Reports & Add Custom Reports
Cons
- Isn’t the cheapest
- Some features are hidden in the interface
- Limited customization options
- Proactively sending messages on website cannot be connected to specific chatbot flows
Pricing
- Free plan for live chat up to 10 agents
- Paid plan starting at $15/agent/month
6. Intercom
Best for: Enterprises & Large Businesses
Rating: 4.5/5 ⭐
Intercom is great for big businesses. It helps companies talk with their customers on 5 channels, WhatsApp included.
With its intuitive flow builder and built-in AI capabilities, you can create sophisticated chat automations without needing to write any code.
Likewise, you can train your Intercom chatbot on your own data and let it automatically reply to customer questions
Its live chat feature also allows for seamless handovers to support agents when needed. Plus, with over 100 direct integrations, you can easily connect Intercom to your existing applications.
Intercom also offers plenty of marketing features, such as WhatsApp broadcasts, Product Tours, Banners, and Series. This helps you engage with your customers effectively.
Pros
- Easy-to-use Flow Builder
- Assign unlimited custom fields & tags
- Built in AI: Knowledge Base and Intents
- Publish chatbot on WhatsApp, websites, Instagram, Facebook and SMS
- You can send WhatsApp broadcasts using WhatsApp message templates
- Many marketing features
- Good website widget
- Advanced analytics: customer reports
Cons
- Can feel overwhelming, especially for beginners
- Can be expensive for small businesses
Pricing
- Starts at $39 per seat/month
- 14-day free trial on every plan
Conclusion
Choosing the right WhatsApp chatbot platform can change your business.
These are the 6 best WhatsApp Chatbot platforms. Each has its own strengths and weaknesses.
Which one are you going to pick?
And do you think there’s a chatbot platform I missed?
Please let me know in the comments below 👇
Frequently Asked Questions
What are the Best WhatsApp Chatbot Tools?
To enhance customer engagement and streamline customer communication, choosing the right WhatsApp chatbot is huge. The 6 best tools I recommend are:
- Manychat (Best for Marketing Automation and Customer Support)
- Chatbase (Best for AI Beginners)
- UChat (Best for Omnichannel & eCommerce)
- Botpress (Best for Fully Customizable AI Support Chatbots)
- Freshchat (Best for Large Customer Support Teams)
- Intercom (Best for Enterprise)
Each of these chatbot tools offers unique features if you want to leverage WhatsApp Business API for improved customer queries handling.
Why should you use WhatsApp Chatbot Tools for your Business?
Using WhatsApp chatbot tools can significantly enhance your customer engagement. They provide instant responses to customer queries. These chatbot tools allow businesses to automate customer communication.
Also, the integration of WhatsApp API with your business account can streamline operations and improve customer satisfaction.
How to choose the best WhatsApp Chatbot Tool?
To choose the best WhatsApp chatbot tool, consider ease of use, integration capabilities, scalability, and support.
Look for tools that offer a designed interface and drag-and-drop WhatsApp chatbot builder, which simplifies the creation process. Also, make sure the tool supports WhatsApp Business API and can handle high volumes of customer queries.
What are the advantages of using WhatsApp Business API?
The WhatsApp Business API offers numerous advantages including automated responses, enhanced customer engagement, and efficient customer communication. It allows businesses to integrate their WhatsApp Business account with various CRM systems. It results in better customer service.
Can you create a chatbot without coding?
Yes, many WhatsApp chatbot tools allow you to create a chatbot without coding. Platforms like Manychat offer a no-code chatbot builder with a designed interface and drag-and-drop WhatsApp chatbot feature. It makes it easy for anyone to build a functional chatbot.
Can I use WhatsApp chatbots on other social media networks?
Many chatbot platforms that work on WhatsApp also work on Facebook, Instagram and other messaging apps. Examples include Manychat, UChat and Botpress.
wow. this is good. Can these platforms also be used to build a Slack Chatbot?
Thank you, Emeka! Botpress and UChat can also be used to build Slack chatbots.