Chatrace vs Manychat: Which platform is better in 2025?
By Joren Wouters • Updated on
Chatrace and ManyChat are both very popular chatbot builders.
They have great features, can be used with many channels, and don’t require any coding skills. So anyone can build a chatbot with them!
But which platform should you use? How are they different? And which one is better?
Let’s find out!
P.S. I’ve used both platforms for 5 years and this comparison is backed-up by two in-depth reviews of Chatrace and Manychat.
Table of Contents
Manychat vs Chatrace: Our Verdict
Overall, both chatbot platforms have great features and tick most relevant boxes. However, I recommend using Manychat, and not Chatrace. Two reasons are: Manychat is easier to use and Chatrace is not transparent.
I’ve used Manychat for the last 5 years for most of my clients. This platform is great and super easy to use (easier than Chatrace).
While Chatrace has even more features than Manychat, I’ve been unable to find out any of the employees behind it. I even talked to the founder, and he didn’t want to disclose any information.
This makes it hard to trust the platform. So, I don’t use it myself or recommend it to my clients.
Of course, it’s ultimately your decision whether you take the risk or not. Like I said, Chatrace has lots of great features, just like Manychat.
To make your decision easier, here’s an overview of the key features per chatbot platform:
| Manychat | Chatrace | |
|---|---|---|
| Ease of use | Easy to use Flow Builder with drag and drop | Easy to use Flow Builder |
| Chatbot features | Great for collecting user input, conditional branching and scalability | All chatbot elements you need, including conditions, start flow features, buttons, quick reply and collecting user input |
| Contacts | Unlimited custom fields & tags, create your own segments | Complete contacts overview, custom fields and tags, but no user segments |
| AI & NLP | Keyword-recognition, AI Intents, AI Steps, AI Flow Builder Assistant & AI Text Improver | Basic AI features, including keyword recognition, NLP and LLM integrations; no intents, entities or AI knowledge base |
| Available channels | Facebook, Instagram, WhatsApp, Telegram, SMS and Email | 9 channels, including Website, Facebook, Instagram, WhatsApp and Telegram |
| Growth Tools | Excellent growth tools to drive users from your social channels to your chat automations; Auto Reply to Facebook/Instagram comments, WhatsApp message templates, broadcasts, sequences, rules and more | Website widget, share links (Entry Points Links) to bring your contacts to a specific flow, various channel-specific marketing options (such as auto-reply to Instagram posts and comments, or send WhatsApp message templates) |
| Live chat | Advanced live chat with team member groups and auto-assignment rules | Built-in live chat, no auto-assignment rules |
| Integrations | Up to 10 direct integrations, including Zapier, Make, OpenAI (ChatGPT) and PayPal | Up to 10 direct integrations, including Zapier, Make, OpenAI (ChatGPT), PayPal and WooCommerce |
| Analytics | Flow builder analytics & conversion event tracking | Decent analytics; it’s easy to go through the data and see your chatbot’s performance and user activity; flow analytics and user input, but no agent analytics and custom event tracking |
| Pricing | Free plan up to 1000 contacts, Pro plan starting at $15/month | Free plan with limited features and up to 100 contacts; Pro plan starts at $14 |
If you want more in-depth details of each platform, keep reading.
Chatrace vs Manychat: Side-by-side Comparison
If you’re still not sure, you can compare all the features side-by-side below 👇