Tidio is “Live Chat boosted with Bots”. They are mainly focused on websites, but it is also possible to put a chatbot on Facebook Messenger. Tidio is already featured on Forbes and Fox News, so they could be really interesting, right?
So let’s find out whether you should buy Tidio to build your chatbots!
The first time you make an account with Tidio, you go through a step-by-step setup, which I found really useful (especially when you are just beginning with chatbots):
Then, if you go to the dashboard, you automatically see the next six steps you need to do to use Tidio to your full potential:
When you are going to create your chatbots, Tidio makes use of a Visual Flow Builder:
This Flow builder works as follows. You first set a Trigger, this is what starts the conversation. For example, a website visitor is talking to your chatbot or the user is visiting a certain page.
Then, you can make Actions, which are chatbot elements, such as text, galleries or asking for user input.
If you think you’ve finished your chatbot flow, you can also test your chatbot before it actually goes live:
Overall, an extremely easy-to-use interface and you can set up your chatbot in minutes!
- Visual Flow Builder
- Test chatbot
- Interface easy to use?
- Easy to setup a chatbot?
Tidio has enough chatbot elements to use in your flows:
However, it does lack some elements that could be important for you, such as Video, Audio, Attachments and Date Validation.
But, to my opinion, still enough elements to create your chatbot flows.
- Gallery (Horizontal list)
- Vertical list
- Persistent Menu
- Quick Replies
- Free text input
- Location sharing
- Email validation
- Phone number validation
- Date validation
In Tidio you can see a complete overview of all the users that interacted with your chatbot:
Moreover, when you click on one of the users, you can see the chat they had with your chatbot on the left side and all the user information on the right side:
From this overview, you can also see that you can add custom fields and tags to a user. Moreover, you can also create your own user segments by using Filters in the user overview and then click on “Save as segment”.
- Custom fields
- User segments
Unfortunately, it is not possible to send broadcasts and sequences with Tidio. This is also logical, because Tidio is mostly focused on websites.
Moreover, you can use conditions in your chatbot flows, where you can condition on several characteristics:
Next, you can also create a chatbot in multiple languages, but it is not easy to translate your chatbot (you need to make a lot of conditions where you condition on the language the user has…)
- Multiple languages
- Easy to translate
AI & NLP
Tidio provides keyword recognition and can grab the intent of the user.
At the beginning of a flow, you can select the “Visitor says” trigger, where you can input several training phrases for that chatbot flow:
Then, based on those inputs, the AI of the chatbot will train itself and you can create an appropriate response.
Unfortunately, it is not possible to use Entities with Tidio.
- Dialogflow integration
With Tidio, it is possible to put a chatbot on your website and on Facebook Messenger.
Moreover, you can also automatically send emails from Tidio.
This allows you to create an omnichannel experience, at least for websites, Facebook Messenger and Email.
Tidio has a built-in live chat, which is the most important integration of any chatbot software.
Moreover, they have a Zapier integration that allows you to connect to almost any software on earth.
If you want to create more, you can also create your own webhooks by connecting to the Tidio API.
- Google Sheets
This is where Tidio lacks a little bit. As said before, with Tidio you can create a chatbot on Facebook Messenger, but it doesn’t have the “Growth Tools” that other chatbot software have with Facebook Messenger. In fact, it doesn’t have any Growth Tool for Facebook Messenger.
On the other hand, they do have a really good website integration. First, you can set the website widget to the styling of your website:
Next, you can set different website triggers that start a conversation:
Moreover, you can also set these additional triggers for conversations:
And you can create your own landing pages with Tidio.
- Facebook website widget
- Native website widget
- Landing pages
- Facebook Ads
- Facebook comments auto-reply
- Button creator
- Custom URLs for your chatbot
Tidio has a free plan that comes with 3 operators, 100 unique reachable visitors, unlimited chats and third party apps integration. With this plan, you can also create a chatbot on the platform.
If the free plan is not enough, you can go with their Chatbots or Communicator plan.
The Chatbots plan costs $49 per month and comes with unlimited reachable visitors, unlimited chatbots, 3 operators, chatbot templates and a visual chatbot editor:
The Communicator plan is more focused on live chat and costs €19 per month per operator and comes with live typing, viewed pages (per visitor), live visitors list, permissions and notes per conversation.
- Free trial
- Free plan
- Price per month49
- Monthly pricing available?
- Money back guarantee
The analytics of Tidio are extremely minimal.
Tidio provides 4 dashboards.
First, you can see the analytics per chatbot flow:
Secondly, there is one dashboard with live chat operator information:
Then, there is one dashboard with the number of messages sent:
And ultimately, you can see the number of leads collected:
Again, these analytics are really minimal and it doesn’t allow you to really improve your chatbot flows.
- User input
- User retention
- Sent messages
- Open rate
- Click rate
- Conversion rate
- Fall back rate
- Volunteer users
- Custom dashboards/reports
Tidio provides an integration with Shopify where you can:
- Check the order status
- Look up if a product is available
- Respond to questions about delivery location
Moreover, if the visitor leaves the cart page on your website, you can automatically let the chatbot send a pop-up to the user.
- Buy directly within the chatbot
- Cart abandonment
Templates & Cloning
Tidio provides 21 templates that you can use to easily create your chatbot flows.
Unfortunately, it is not possible to create these templates yourself and share these with others.
But, you can duplicate your chatbot flows and chatbot elements, so you can easily reuse them.
- Make template
- Share template
- Duplicate chatbot flows
- Duplicate chatbot elements
Unfortunately, it not possible to do any optimization with Tidio, such as A/B Testing.
- A/B Testing
Tidio provides video tutorials on Youtube and has an extensive knowledge base.
Moreover, they provide customer support via email and live chat.
- Customer support
So, would I use Tidio to build my chatbots?
Yes, I would.
Tidio does exactly how they describe themselves: “Live Chat Boosted with Bots”. They have a really good website integration, where you can set the website widget to the styling of your website and trigger certain messages based on the page the user is on.
Moreover, Tideo has an easy-to-use interface, enough chatbot elements, you can add custom fields and tags, use conditions in your chatbot flows, built-in live chat, decent AI & NLP and this all for a reasonable price.
But there are also some drawbacks with Tidio:
- No growth tools for Facebook Messenger
- Only possible to make a chatbot on two channels: Websites and Facebook Messenger
- Minimal analytics