Tidio Review 2025: Features, Pros and Cons, Pricing

When looking for a chatbot platform for your website, Tidio is a popular option. But should you use it to create your chatbots?

In this in-depth Tidio review, I cover Tidio’s features, pros and cons, and pricing options. I will also share the ins and outs of the platform and when you should use it to create your chat automations.

Let’s dive in!

What is Tidio?

Tidio is an all-in-one customer service platform. It can boost your customer support and generate more sales on your website.

Key features of Tidio are:

• Flow Builder
• Lyro AI Chatbot
• Website widget
• Unified live chat Inbox

How to use Tidio?

The first time you make an account with Tidio, you go through a step-by-step setup. I found it very useful (especially when you are just starting with chatbots):

Then, if you go to the dashboard, you automatically see the next six steps to fully use Tidio’s potential:

In the dashboard, you can control your Tidio account from several tabs:

• Dashboard – This show you the latest statistics on your Tidio chatbot and tutorials on how to use Tidio
• Inbox – Tidio’s live chat
• Lyro AI Agent – the AI feature of Tidio
• Flows – this is where your chatbot flows are created
• Customers – all the contacts who talked with your chatbot
• Analytics – this shows the analytics of your chatbot, tickets and operators

When you get started with creating your Tidio chatbot flows, you can use Tidio’s flow builder:

Each flow in Tidio consists of three main parts:

1. Trigger: the event that starts the conversation (e.g., “visitor clicks on chat icon” or “first visit on site”)
2. Actions: what happens when the flow is triggered. This includes sending a message, updating fields, or notifying agents.
3. Conditions: “if-then” checks to personalize conversations

The flow builder is super easy to use, where you can just drag and drop elements from the right menu into the canvas.

When you’ve finished your Tidio chatbot flow, you can also test it before it publishing it:

Overall, an extremely easy-to-use interface and you can set up your chatbot in a matter of minutes!

Chatbot elements

Tidio offers many elements to create your chatbot flows:

Likewise, they provide conditions you can use to personalize conversations with your visitors:

I also like that they provide the To another Flow element. It lets you reference other chatbot flows. Because of this, you don’t have to copy and paste the same flows over and over again, which is great for scalability.

Contacts

In Tidio you can see a complete overview of all the people who talked with your chatbot:

And, clicking on a contact shows their chat with your chatbot on the left and their contact info on the right:

From this overview, you can also see that you can add custom fields and tags to a contact. Likewise, you can create user segments. To create a segment, you can simply filter on users and click on Save as segment.

Tidio AI Features

Tidio offers two AI features: Keyword/Intent recognition and the Lyrio AI Agent (that trains a chatbot on your data).

Let’s cover them one-by-one:

Tidio AI feature is called Lyro, and it trains your chatbot on your own data, such as your website and documents. Also, Tidio provides keyword and intent recognition.

Keyword/Intent recognition

At the beginning of a chatbot in Tidio, you can select the “Visitor says” trigger. Here, you can input several training phrases for that chatbot flow:

The chatbot’s AI will train itself on those phrases. Then, you can create a flow on how to reply to that question.

Lyro AI Chatbot by Tidio

Tidio’s AI chatbot, Lyro, is powered by Claude. It uses Tidio’s in-house AI mechanisms to improve customer service.

With Lyro, you can train your chatbot on your own data, such as your website, questions and answers, documents and by adding text:

Then, Lyro can automatically answer questions about them within minutes:

And, if Lyro doesn’t know the answer, you can let it hand off the conversation to an agent or create a ticket.

Likewise, you can also set up Lyro tasks. With Tasks, Lyro can automate tasks for you, such as checking order statuses or giving discounts to customers.

I think Lyro is great because it allows you to set up an AI chatbot in a matter of minutes.

The only drawback of using Lyro is that it cannot be used together with Tidio Flows. For example, if you ask a question inside a chatbot flow and the user gives an unforeseen answer, you want to send that to Lyro. But that is not possible. Lyro is a stand-alone thing and it cannot be used with the flow builder.

Live Chat

Tidio has a built-in live chat, which allows you to hand-off the conversation to a live chat agent:

Tidio also lets you set rules to auto-assign conversations to agents in live chat.

Channels

With Tidio, you can create your chatbot for websites, Facebook Messenger, Instagram and WhatsApp.

Moreover, you can also connect your email inbox to Tidio and handle these from the Tidio platform.

This allows you to create an omnichannel experience, at least for websites, Facebook Messenger, Instagram, WhatsApp and Email.

Marketing

Tidio’s marketing possibilities are mainly focused on websites. First, you can create a website widget and adjust to the styling of your website:

Next, you can set different website triggers that start a conversation:

Moreover, you can also set these additional triggers for conversations:

And you can create your own landing pages with Tidio.

So for websites, they have pretty good marketing possibilities.

Unfortunately, Tidio doesn’t provide marketing possibilities on Messenger, Instagram, or WhatsApp.

Tidio’s Integrations

Tidio has many integrations with various apps. They include:

• eCommerce (e.g. Shopify, WooCommerce)
• Email marketing (e.g. Mailchimp, Omnisend)
• CRMs (e.g. Zendesk, Pipedrive)

Plus, they have a Zapier integration. This lets you connect to almost any software on earth.

If you’re more technical, you can also make API calls inside your chatbot flows.

Additionally, you can trigger custom Tidio events on your website by using the Tidio API.

Tidio Pricing

Tidio offers a free plan and several paid plans (starting at $29/month). Each paid plan also comes with a 7-day free trial, which allows you to test the features of the plan before buying.

Tidio’s Free Plan

Tidio has a free plan that gives you access to the basic features of Tidio.

The free plan includes:

• 50 handled conversations
• Access to Tido’s Live chat and Helpdesk features
• 50 Lyro conversations
• 100 reached visitors with flows
• All channels (Website, Facebook, Instagram and WhatsApp)

Tidio’s Paid plans

If you want to scale up your chatbots, you can go with one of the paid plans.

The Starter plan costs $29/month and gives you:

• 100 handled conversations
• Basic analytics
• 50 Lyro conversations
• 100 reached visitors with flows
• All channels (Website, Facebook, Instagram and WhatsApp)

If you want more live chat conversations, you can go with the Growth plan which starts at $59/month. This plan includes:

• 250 conversations (and scales up if you want more)
• Advanced analytics
• Tidio’s power features
• No Tidio branding add-on
• Permissions

If you want to do more with Lyrio AI or Tidio flows, you need to buy one the Tidio add-ons:

Tidio Lyro AI Agent Pricing

If you want access to Lyro (Tidio’s AI Chatbot), you need to buy the Lyro AI Chatbot add-on. This starts at $39/month and comes with 50 conversations. The price goes up with the number of conversations. For example, 200 conversations cost $140 per month:

Tidio Flows Add-On

If you want to reach more than 100 visitors with Flows, you need to buy the Flow add-on.

This add-on starts at $29/month, which gives you 2,000 reached visitors. The price scales with the number of reached visitors. For example, 15,000 reached visitors cost $85/month:

Analytics

Tidio offers robust capabilities to monitor user behavior and interactions on your website. You can set up triggers to track specific actions.

It also has agent analytics to help businesses optimize their customer support operations.

Tidio provides 4 dashboards that you can use to analyze your chatbot.

First, you can see the analytics per chatbot flow:

Secondly, there is one dashboard with live chat operator information:

Then, there is one dashboard with the number of messages sent:

And ultimately, you can see the number of leads collected:

Additionally, you can also see how well the Lyro AI Chatbot is performing. So it shows the answer rate, how many conversations were transferred to operators and how much time was saved by using Lyro:

And you also get Suggestions, which are the questions people asked and Lyro didn’t know an answer to:

I think these analytics give you a general idea of how well your chatbot is performing. And the Lyro analytics also help you with improving the answers of your chatbot.

One drawback of Tidio is it lacks flow analytics. So, it’s hard to improve specific parts of your chatbot flows.

Tidio Templates

Tidio provides 40 templates that you can use to easily create your chatbot flows.

Likewise, you can also export your Tidio flows and import these into other accounts. This allows you to easily share your Tidio flows with others.

Support

Tidio provides video tutorials on Youtube and has an extensive knowledge base.

Moreover, they provide customer support via email and live chat.

Is Tidio worth it?

So, would I use Tidio to build my chatbots?

Yes, I would.

Tidio is perfect for small and medium businesses looking for a website chatbot with live chat and AI features.

The Tidio platform is extremely easy to use, allowing you to make a chatbot in a matter of minutes. You can also forward conversations to your live Tidio chat agents and automatically answer questions by using the Lyro AI Chatbot. And you can also use Tidio to proactively send messages to visitors on your website.

Tidio has a free plan and paid plans starting at €29/month. You can perfectly match your needs to Tidio’s features.

If you are interested in using Tidio, you can get a 20% discount on your Tidio plan by using the button below:

Go to Tidio

But there are also some drawbacks of Tidio:

• No marketing possibilities for Facebook, Instagram and WhatsApp
• You cannot use Lyro and Flows together
• No Flow Analytics

Frequently Asked Questions

What is Tidio used for?

Tidio is used for leveling up your customer support and can help you generate more sales.

With Tidio, you can:

• Automaticaly reply to customer’s questions
• Send personalized messages to increase website conversion
• Live chat with your customers

Does the Tidio chatbot use AI?

Tidio offers an conversational AI bot called Lyro. With Lyro, you can train your chatbot on your own data, like your website and documents. Then, it can automatically answer questions about that with customers.

Likewise, Lyro can also automate tasks, such as checking order statuses and giving discounts.

What is Tidio pricing?

Tidio chatbot pricing includes a free plan, as well as several paid plans (starting at $29/month).

Each of these plans has a specific use case. You can also combine them to fit your needs.

Does Tidio have an integration with Google Sheets?

No, Tidio doesn’t have an integration with Google Sheets.

If you want to connect Tidio to Google Sheets, you should use Zapier.

Is Lyro by Tidio available for free?

You get 50 free Lyro conversations on each Tidio plan. If you need more, you need to pay for the Lyro AI Plan, which starts at €39/month.

Is Tidio legit?

Yes, Tidio is legit. It is used by many small and medium businesses to generate more sales and level up their customer support.

Tidio reviews are mostly positive. The platform has over 1500 reviews on G2 (rating 4.5 out of 5) and 450 reviews on GetApp.com (rating 4.7 out of 5).