Tidio Review

By Joren Wouters Updated on

Tidio

Tidio is “Live Chat boosted with Bots”. They are mainly focused on websites, but it is also possible to put a chatbot on Facebook Messenger. Tidio is already featured on Forbes and Fox News, so they could be really interesting, right?

So let’s find out whether you should buy Tidio to build your chatbots!

 

User Interface

The first time you make an account with Tidio, you go through a step-by-step setup, which I found really useful (especially when you are just beginning with chatbots):

tidio-setup

Then, if you go to the dashboard, you automatically see the next six steps you need to do to use Tidio to your full potential:

tidio-dashboard

When you are going to create your chatbots, Tidio makes use of a Visual Flow Builder:

tidio-interface

This Flow builder works as follows. You first set a Trigger, this is what starts the conversation. For example, a website visitor is talking to your chatbot or the user is visiting a certain page.

Then, you can make Actions, which are chatbot elements, such as text, galleries or asking for user input.

If you think you’ve finished your chatbot flow, you can also test your chatbot before it actually goes live:

tidio-test-chatbot

Overall, an extremely easy-to-use interface and you can set up your chatbot in minutes!

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

Chatbot elements

Tidio has enough chatbot elements to use in your flows:

tidio-chatbot-elements

However, it does lack some elements that could be important for you, such as Video, Audio, Attachments and Date Validation.

But, to my opinion, still enough elements to create your chatbot flows.

  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

Users

In Tidio you can see a complete overview of all the users that interacted with your chatbot:

tidio-user-overview

Moreover, when you click on one of the users, you can see the chat they had with your chatbot on the left side and all the user information on the right side:

tidio-user-chat

From this overview, you can also see that you can add custom fields and tags to a user. Moreover, you can also create your own user segments by using Filters in the user overview and then click on “Save as segment”.

  • Custom fields
  • Tags
  • User segments

Messages

Unfortunately, it is not possible to send broadcasts and sequences with Tidio. This is also logical, because Tidio is mostly focused on websites.

Moreover, you can use conditions in your chatbot flows, where you can condition on several characteristics:

tidio-conditions

Next, you can also create a chatbot in multiple languages, but it is not easy to translate your chatbot (you need to make a lot of conditions where you condition on the language the user has…)

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

AI & NLP

Tidio provides keyword recognition and can grab the intent of the user.

At the beginning of a flow, you can select the “Visitor says” trigger, where you can input several training phrases for that chatbot flow:

tidio-ai-nlp

Then, based on those inputs, the AI of the chatbot will train itself and you can create an appropriate response.

Unfortunately, it is not possible to use Entities with Tidio.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

Channels

With Tidio, it is possible to put a chatbot on your website and on Facebook Messenger.

Moreover, you can also automatically send emails from Tidio.

This allows you to create an omnichannel experience, at least for websites, Facebook Messenger and Email.

  • Website
  • Facebook
  • SMS
  • Slack
  • Whatsapp
  • Telegram
  • Skype
  • Email

Integrations

Tidio has a built-in live chat, which is the most important integration of any chatbot software.

Moreover, they have a Zapier integration that allows you to connect to almost any software on earth.

If you want to create more, you can also create your own webhooks by connecting to the Tidio API.

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

Marketing

This is where Tidio lacks a little bit. As said before, with Tidio you can create a chatbot on Facebook Messenger, but it doesn’t have the “Growth Tools” that other chatbot software have with Facebook Messenger. In fact, it doesn’t have any Growth Tool for Facebook Messenger.

On the other hand, they do have a really good website integration. First, you can set the website widget to the styling of your website:

tidio-website-widget

Next, you can set different website triggers that start a conversation:

tidio-website-triggers

Moreover, you can also set these additional triggers for conversations:

tidio-triggers-other

And you can create your own landing pages with Tidio.

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

Pricing

Tidio has a free plan, that includes unlimited live chat messages, Email & Messenger and third-party integrations.

Moreover, they provide a 7-day free trial for each of their plans.

Tidio provides 3 different plans:

  1. Chatbots – this includes building chatbots and the Zapier integration
  2. Communicator – this includes the live chat
  3. Email Marketing – this includes email marketing

tidio-pricing

Each of the plans grow with the number of:

  • Chatbot visitors you have (for the Chatbots plan)
  • Operators you have (for the Communicator plan)
  • Emails you sent (for the Email Marketing Plan)

tidio-pricing-upgrade

So, for example, if we have 2.5K visitors reached with our chatbot ($29) and four live chat operators ($28), we pay $57.

It is important to note that the number of reached visitors is only applicable to the Chatbots plan and that with the Communicator plan you can send unlimited messages to your users (on every plan).

  • Free trial
  • Free plan
  • Price per month
    18
  • Monthly pricing available?
  • Money back guarantee

Analytics

The analytics of Tidio are extremely minimal.

Tidio provides 4 dashboards.

First, you can see the analytics per chatbot flow:

tidio-analytics-chatbot-flow

Secondly, there is one dashboard with live chat operator information:

tidio-analytics-operators

Then, there is one dashboard with the number of messages sent:

tidio-analytics-chats

And ultimately, you can see the number of leads collected:

tidio-analytics-leads

Again, these analytics are really minimal and it doesn’t allow you to really improve your chatbot flows.

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

eCommerce

Tidio provides an integration with Shopify where you can:

  • Check the order status
  • Look up if a product is available
  • Respond to questions about delivery location

Moreover, if the visitor leaves the cart page on your website, you can automatically let the chatbot send a pop-up to the user.

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

Templates & Cloning

Tidio provides 21 templates that you can use to easily create your chatbot flows.

Unfortunately, it is not possible to create these templates yourself and share these with others.

But, you can duplicate your chatbot flows and chatbot elements, so you can easily reuse them.

  • Templates
    21
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

Optimization

Unfortunately, it not possible to do any optimization with Tidio, such as A/B Testing.

  • A/B Testing

Support

Tidio provides video tutorials on Youtube and has an extensive knowledge base.

Moreover, they provide customer support via email and live chat.

  • Tutorials
  • Documentation
  • Customer support

Conclusion

So, would I use Tidio to build my chatbots?

Yes, I would.

Tidio does exactly how they describe themselves: “Live Chat Boosted with Bots”. They have a really good website integration, where you can set the website widget to the styling of your website and trigger certain messages based on the page the user is on.

Moreover, Tideo has an easy-to-use interface, enough chatbot elements, you can add custom fields and tags, use conditions in your chatbot flows, built-in live chat, decent AI & NLP and this all for a reasonable price.

But there are also some drawbacks with Tidio:

  • No growth tools for Facebook Messenger
  • Only possible to make a chatbot on two channels: Websites and Facebook Messenger
  • Minimal analytics

Click here to go to Tidio

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