How To Automatically Reply to Instagram Story Mentions

By Joren Wouters Updated on

In this tutorial, I will explain how you can automatically reply to Instagram Story Mentions by using ManyChat.

I will show you how to:

  • Connect your Instagram account to ManyChat
  • Use the Instagram feature (even if you don’t have enough followers)
  • Automatically reply to Instagram Story Mentions

Let’s dive in!


Connect your Facebook account to your Instagram account

Before we can automatically reply to Instagram Story Mentions, we first need to connect our Facebook account to our Instagram account.

NOTE: You can only use this feature if your Instagram is a Business account, so make sure you have a business account 😉

You can just go to the Facebook Page you want to connect and click on Settings –> Instagram.

Here, you can click on Connect account and connect the two accounts to each other:



Connect ManyChat to Instagram

Once you have an Instagram test account or an account with at least 10,000 followers, we can start with creating our Instagram chatbot.

To create our Instagram chatbot, we are going to use ManyChat, which is one of the best chatbot builders for Instagram. If you don’t have an account yet, click on the button below and create your ManyChat account.

Create ManyChat Account

When you’ve created your ManyChat account, go to Settings –> Instagram, and click on Connect:


Next, you can select one of your Facebook Pages that is connected with your Instagram account. In my case, it is ‘Chatimize Test’, so I will click on that one:


And now we’ve successfully connected ManyChat to Instagram.

Let’s say, we are a company and we want to use an Instagram chatbot to automatically reply to questions of potential customers.

Then, we can start by setting up our Conversation Starters.


Set up Instagram Story Mention Reply in ManyChat

Now that we’ve connected our Instagram account to ManyChat, it is time to create our Instagram Story Bot.

So let’s say we are an eCommerce company and we want to give everyone a 20% coupon code that mentions us in their Instagram story.

In ManyChat, go to Settings –> Instagram and click on Edit (Next to Story Mention Reply):


Then, you need to click on Edit flow (upper right corner) and set the first step of the flow to an Instagram Message:


Here, you can just type in “Thank you for mentioning us in your story! Next time you order with us, you can use this 20% coupon code”:


And then you can just hit Publish in the upper right corner. Also, make sure that the flow is enabled:


What this flow will do, is every time someone mentions you in their Instagram story, an automatic message is sent to them.

So let’s see how it appears on Instagram:


And that’s it! You just created your own Instagram Story Bot!


What if this is not working?

Sometimes, this setup is not working. But gladly, there is a simple fix.

Just go to Settings in ManyChat, select Instagram and click on Refresh permissions:


This will solve your problem almost anytime.


Now It’s Your Turn

And that’s how you automatically reply if someone mentions you in their Instagram Story.

Now I would like to ask you a question:

Do you already use this strategy to get more customers?

Let me know by leaving a comment below.

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