Chatbase Review 2025: Features, Pros and Cons, Pricing

Chatbase is a popular new AI tool. You can use it to train chatbots on your data, like your website or business documents. But should you use Chatbase as your AI chatbot tool?

This in-depth Chatbase review will cover its features, pros and cons, pricing, and more. And I will tell you when you should use Chatbase for your business.

Let’s get started!

What is Chatbase?

Chatbase is an AI Chatbot tool. You can use it to train chatbots on your data, like your website or documents. Then, the chatbot automatically answers questions about that data.

With Chatbase, you can set up a chatbot within ten minutes. This makes it perfect for businesses starting with AI.

How to use Chatbase? 

During this Chatbase review, I noticed you can manage your chatbot from several tabs:

1. Playground – This is where you can talk with your chatbot and check if it gives the right answers to your questions
2. Activity – Here you can see all conversations and leads who talked with your chatbot
3. Analytics – Analytics of your chatbot
4. Sources – These are the knowledge base sources you can train your chatbot on
5. Actions – These are the actions your chatbot can do (like scheduling calls or collecting lead info)
6. Contacts – Contacts that you can save via the API
7. Connect – This is where you can connect your chatbot with channels, such as your website, WhatsApp and Instagram
8. Settings – Here you control the settings of your chatbot

When you get started with creating a chatbot in Chatbase, you start by training it on your own data, such as your website:

Likewise, you can set several settings, such as how often it should retrain and custom instructions for your chatbot:

Once your chatbot has been trained on your own data and you set the correct settings, you can immediately start talking to it in the Playground:

Then, in the Chat Logs (in the Activity tab) you can see each conversation and revise the answers of your chatbot if needed:

This is what makes Chatbase so good. You can easily train an AI chatbot on your data. Within minutes, you can start talking to it. And then you can revise each answer, to ensure it always gives a good response.

And the “Revise answer” feature is extremely good. I haven’t seen this yet in any other chatbot platform. Usually, you need to change the instructions of your bot or the knowledge. With Chatbase, you can just give the correct answer, which is way easier.

Additionally, you can set up AI Actions. With AI Actions, your chatbot can actually do actions when people ask for it. For example, it can book slots in Calendly or connect with Zendesk Sunshine for live chat:

This allows you to connect your chatbot with other applications, which is great.

When thinking of drawbacks, I can only imagine one: It’s not possible to create your own custom chatbot flows.

Chatbot elements

Chatbase offers only two elements in your chatbot. These are:

Text: For answering questions from users

List: Chatbase can answer queries in vertical lists for better readability.

Chatbase does not offer any additional user input methods or Chatbot elements.

Contacts

With Chatbase, you can also collect lead information, such as the name, email address and phone numbers:

Once you have set this up, you can see all the collected leads in the Leads overview in the Activity dashboard:

I noticed one drawback of this Leads feature during this Chatbase review. It’s that this widget shows up at every chatbot interaction until someone has submitted their information. It would be better if you could determine yourself when this widget would pop-up:

Furthermore, it is not possible to add your own custom fields and tags to Chatbase, you only have the Name, Email and Phone number as fields to fill.

Likewise, you cannot create your own segments of contacts.

Chatbase AI Features

Chatbase AI features are great. You can train your chatbot on your own data and it can automatically answer questions about it. You can train your chatbot on 5 types of data:

1. Files (PDFs, Word documents and text files)
2. Text
3. Website URLs
4. Question & Answers
5. Notion

Additionally, you can:

• Give it custom instructions
• Determine the temperature
• Set the LLM model (OpenAI’s o3 and o4 mini, GPT 4o and 4.5, Claude or Gemini)

I would say that this is the main reason why you want to use Chatbase. With their Knowledge Base feature, you can create an AI Chatbot within minutes, by just giving a few files or your website URL.

Live Chat

Unfortunately, Chatbase doesn’t have a built-in live chat.

But it does have a direct integration with Zendesk Sunshine, the live chat platform of Zendesk. Likewise, you can also connect Zendesk tickets.

Channels

With Chatbase, you can create a chatbot and publish it on your website, Slack, Whatsapp, Messenger and Instagram.

Marketing

With Chatbase, you can add a widget to your website that you can fully customize to your own branding.

Here, you can determine the name, webchat icon, colors, welcome message and also some custom buttons for your widget:

 

Plus, it allows for smart follow-ups. So, people can just click on a button and don’t have to think about how to phrase their question.

Additionally, you can also auto show the pop-up after a certain number of seconds.

Unfortunately, is it not possible to send proactive messages to your website visitors on specific pages.

Likewise, Chatbase does not offer marketing features for Facebook, Instagram or WhatsApp.

Chatbase Integrations

Chatbase offers five direct integrations:

• Calendly and Cal.com to automatically book appointments
• Stripe to automatically take care of common billing questions and update information
• Slack to send messages to a Slack Channel
• Zendesk to create ticket and live chat with Sunshine
• Tavily to search the web for information

Likewise, you can create own integrations using custom actions in Chatbase:

Additionally, Chatbase offers integrations with Zapier and Make, allowing you to connect with almost any software application on earth.

If you need custom integrations, Chatbase also offers an API and Webhooks to send Leads data to other applications.

Chatbase Pricing

Chatbase pricing is structured into a Free plan with basic features, and Paid plans that start at $40 a month.

The free plan lets you create 1 chatbot and train it on 400,000 characters (with a limit of 10 website links). You receive 100 credits per month, allowing you to ask your bot 100 questions.

For more features, you can get the Hobby plan ($40/month). With this, you can create 5 chatbots and train them on 11 million characters per chatbot. Likewise, you can add 5 AI Actions/chatbot. You also get 2,000 message credits, API access and integrations.

For more features, you can get the Standard Plan or the Pro Plan, that come with more message credits and chatbots.

 

Chatbase Add-Ons

If you like a particular plan but want to add one or two chatbots want extra message credits, or want branding control, you can buy Chatbase Add-ons.

Chatbase offers several add-ons:

• 1000 auto recharge credits for $14/month
• 1000 extra message credits for $12/month
• Extra chatbot for $7/month
• Custom domain for $59/month
• Removing Chatbase branding from your bot for $39/month

These add-ons allow you to perfectly tailor your needs to the Chatbase pricing plan you want.

Analytics

Chatbase offers general analytics on the number of chats that occurred during a certain time:

Not only this, Chatbase also provides insights into the location of the users communicating with the chatbot.

To improve the answers of your chatbot, you can check all the conversations in the Chat Logs overview:

Here, you can also filter on the Confidence Score (score of how confident Chatbase was when giving the answer). A low score indicates that you probably need to have a look at the answer Chatbase gave.

And then you can revise the answers of your chatbot whenever it’s necessary:

Whenever you revise the answer, Chatbase will automatically learn from that and improve itself, which is great.

On the one hand, this gives you a lot of control on how your chatbot is answering.

But, if your chatbot has many conversations, it can take a lot of time to revise the answers.

For example, adding a feature where you can ask if the question from the person was answered would be a great addition to Chatbase.

Templates

Chatbase does not offer any templates for building a chatbot.

Likewise, you cannot create any templates yourself and share them with others.

Support

Chatbase provides extensive tutorials and guides on how to make a chatbot and all the features of its platform. They also have proper documentation and good customer support.

This makes it easy for anyone to create and manage their chatbots with no prior experience. Needless to say, the chatbot creation process of Chatbase is extremely easy even without any documentation.

It Chatbase worth it?

So, should you use Chatbase to create your chatbot?

After this Chatbase review I can confidently say – yes! But you only should use it for one use case: to train a chatbot on your own data – it will automatically answer questions about it.

Chatbase offers a very easy-to-use platform, where you can train a chatbot on your own data, and automatically ask questions about it (within minutes!). Additionally, you can easily revise the answers of your chatbot by diving into the Chat Logs.

Go to Chatbase

Additionally, you could also use Chatbase as an AI tool for other chatbot platforms. For example, I often connect Manychat (doesn’t have built-in AI) to Chatbase:

But if you are thinking of using Chatbase as your chatbot tool, you should also consider these drawbacks:

1. You cannot create your own chatbot flows and collect custom user data
2. It doesn’t have a built-in livechat or livechat integration
3. It has limited marketing possibilities

Frequently Asked Questions

What does Chatbase do?

Chatbase lets you create chatbots that are trained on your own data, such as your website or documents of your business. Once your chatbot has been trained on your data, it can automatically answer questions from customers about it.

Is Chatbase free?

Chatbase has a Free Forever plan, so yes, you can use it for free.  Chatbase free plan features include 100 messages credits/month, one chatbot, and limited features to train your chatbot on. This plan is perfect if you want to test out their platform.

Is Chatbase safe?

Yes, Chatbase is safe. Chatbase is GDPR compliant and encrypts all the data that goes through the platform. Moreover, they don’t use your data to train any AI model, which many Chatbase reviews praise it for.

Does Chatbase use ChatGPT?

Yes, Chatbase uses ChatGPT to generate responses. But they are not opted-in to their data sharing program, so OpenAI cannot use your data to train their models.

Is Chatbase legit?

Yes, Chatbase is a legit AI platform that you can use to create personalized AI Chatbots, trained on your own data. Many businesses use the platform to create their own AI chatbots.

Who are the main Chatbase competitors?

The main Chatbase competitors include LiveChatAI, Botsonic, Chatfuel, Drift, and Intercom. These may we worth looking into if you’re looking for Chatbase alternatives.

What is Chatbase price?

There are both Free and Paid plans. The Chatbase pricing for the cheapest paid plan is $40/month. For more features, you can get the Standard Plan or the Pro Plan, that cost $150 and $500 per month respectively.

These are the Chatbase prices for paying monthly. Paying yearly will save you 20% on any Chatbase pricing plan.

What are Chatbase AI features?

Chatbase AI features include training your chatbot on your own data. Then, the chatbot can automatically answer questions about it. You can also give it custom instructions, choose temperature, and set the LLM model you want.

Is Chatbase GDPR proof?

Yes, according to the Chatbase website, it is GDPR proof.