Landbot Review 2024: Features, Pros and Cons, Pricing

Should you use Landbot to build your chatbot? Is it worth it?

Read this in-depth Landbot review to discover the features and pros and cons. I will also cover its pricing plans and when you should use it to build your chatbots.

Let’s dive in!

What is Landbot?

Landbot is a no-code conversational platform that you can use to create chatbots on websites, WhatsApp and Facebook Messenger. Using their flow builder, you can create chatbots  without using any code.

Key features of Landbot include:

• Easy-to-use flow builder to create chatbot flows
• Collect user information with variables
• Built-in AI Agents Lead Generation, Appointment Booking & Customer Support
• Live Chat to handover conversation to human agents
• Integrations with Zapier and Make

Using Landbot’s No-Code Flow Builder

When you get started with creating chatbots with Landbot, you can create multiple chatbots per channel. In the Bot Builder section, you can manage all your chatbots and also divide these over multiple workspaces:

When creating the automations in your chatbot, Landbot provides a no-code flow builder. Within this flow builder, each flow consists of multiple blocks. Each block is a chatbot element, such as asking a question or sending a message:

The flow builder is extremely easy to use, allowing you to drag and drop elements to create your conversational flows.

Additionally, Landbot provides useful keyboard shortcuts to let you build chatbots even faster. For example, you can use Ctrl+Z to Undo your last step or Ctrl+A to select all elements in your flow.

Another big plus I noticed during my Landbot review is that you can test your chatbot in the interface itself. In the top corner of your screen there is a button with “Preview” and once you click on it a new window opens up where you can test the chatbot:

Overall, Landbot has a very easy-to-use flow builder, allowing you to build conversational flows within minutes!

Landbot Chatbot Elements

Landbot provides a wide variety of elements to build your own chatbot. There are a few chatbot elements I would like to point out:

Condition: By using a condition you can personalize the conversation for each contact you are talking with. This is perfect if you want to create tailored conversational experieriences.

Jump to: This element allows you to jump to another chatbot. An absolute must for the scalability of your bot, because you don’t need to copy and paste similar conversational flows.

Bricks: With Bricks, you can create one subflow and reference that flow in your chatbots. Again, an absolute must if you want to build scalable chatbots. Here’s a simple example of using a Brick in Landbot to ask if we answered the question of the customer:

Execute code: With this element, you can execute Javascript code within your chatbot. It can be as simple as making a calculation (where Landbot also has another element for) or as hard as making an API Call. This is great for flexibility because you are only limited by your own code.

Contacts

Within Landbot, it is really easy to add custom fields to specific users. You can ask questions to users and the answers will be stored in certain custom fields. Unfortunately, it is not possible to add tags to users, but that is not a big deal.

Also, on the WhatsApp channel, you can create user segments based on multiple custom fields. These user segments are called “Audiences” in Landbot:

Audiences are only available for WhatsApp, and not for Facebook Messenger and the Website channel.

Landbot AI Features

Landbot has elaborate keyword-matching and AI features. Let’s cover them one-by-one.

Keyword Matching in Landbot

In your conversational flows, you can automatically reply when someone types in a keyword. Landbot provides two elements for this: The Keyword Jump and Global Keywords. With the Keyword Jump, you can ask a question to the user and then route it to the correct flow:

The Global Keywords are different. With the Global Keywords element, you can set up keywords that are valid for the entire flow (except only for a specific moment – which is the case with Keyword Jump). 

If keyword-matching alone is not enough for you, you can also integrate with Dialogflow. With this integration, you can understand the intent of the user and use Entities in your Landbot chatbot.

Landbot’s AI Assistants

Landbot also provides AI assistants that you can use for customer support, lead generation and appointment booking.

For customer support, you can create your own AI FAQs assistant and give Landbot info where it should rely on when answering questions:

Then, you can use this assistant as a stand-alone assistant or inside your chatbot flows to automatically answer questions from customers.

For lead generation and customer support, you can create an AI Lead Generation Assistant or AI Appointment Booking Assistant. Then, you only have to specify what data you want to get from a lead, assign the right variables and Landbot AI does the rest for you:

With the appointment booking assistant, you can also connect your calendar so that a lead can directly book a spot in your calendar.

I think these are great features, allowing you to use the power of AI in your Landbot chatbots.

Live Chat

Landbot has a built-in live chat, allowing you to hand over conversations from your chatbot to live chat agents:

They also have auto-assignment rules for managing how conversations are assigned to agents.

Channels

With Landbot, it is possible to create chatbots on your website, Facebook Messenger, WhatsApp or call it via the Landbot API (you need to code for this).

Marketing

I think the best part of Landbot is the conversational experience that you can create on your own website. I have never seen a more engaging chatbot experience on a website with any other chatbot builder than with Landbot.

Using their native widget, you can add your chatbot in multiple formats to your website: 

And if you choose for the “Livechat” or “Popup” mode, you can also send proactive messages with your chatbot.

With Landbot, you can also create your own landing pages:

Unfortunately, Landbot does not provide any marketing possibilities on Facebook.

On the other hand, you can send broadcasts on WhatsApp using Message Templates.

Landbot Integrations

Landbot has 10+ direct integrations with:

• Google Sheets
• HubSpot
• Airtable
• Calendly
• And more!

Likewise, you can connect Landbot to other applications using Zapier or Make (formerly Integromat).

If that’s not enough, you can also create your own integrations by using the Landbot API or using Webhooks.

Landbot Pricing

Landbot has a free forever plan with limited features and multiple paid plans, starting at $36 per month.

They also have separate plans for using WhatsApp.

Landbot’s Free plan

Landbot’s Free Forever plan comes with 100 chats per month and 1 user seat. It contains basic flow operations in the builder, has limited integrations (Zapier, Slack, Sendgrid & Google Analytics) and a unified inbox. 

This plan is perfect if you want to build a minimal chatbot on your website or want to decide if Landbot is the right fit for you.

Landbot Paid plans

If you think Landbot is a great fit for you, you can use one of their paid plans.

Landbot’s Starter plan starts at $45/month and comes with 500 chats, 20 AI chats and 2 user seats. It also comes with access to the AI assistants, more elements in the flow builder and more integrations:

Landbot’s Pro plan starts at $111 per month and comes with 2,500 chats, 30 AI chats and 3 user seats. It also comes with access to all the features of Landbot, and even custom branding for the website widget. 

All of these prices refer to paying monthly. Paying annually reduces the prices by 20%.

Moreover, if you want to get user seats, chats per month or AI chats added to your plan, you can buy these separately:

• $22 per extra user seat
• $0.06 per extra chat
• $1.11 per extra AI chat

Landbot Whatsapp’s Pricing

Moreover, Landbot also has separate pricing plans for WhatsApp. If you want to get started with WhatsApp on Landbot, you need to pay at least $178/month (billed annually). This plan comes with 1,000 chats per month and 50 AI chats:

In general, I think the pricing plans of Landbot are pretty affordable. There are only two things that are a little bit odd:

• WhatsApp is pretty expensive. If you want to get started on WhatsApp, you need to pay a minimum of $178 per month, which is a lot compared to other chatbot platforms
• If you want more AI chats, you need to pay $1.11 per chat. And I think this is a bit expensive knowing that on the back-end they are just using ChatGPT to handle this (which is way cheaper than $1.11 per chat)

Analytics

Landbot provides pretty basic analytics. It provides a basic dashboard with the number of active and new chats and the number of received and sent messages:

Besides that, you can also see all the user (and their characteristics) that have talked to your chatbot:

But the best part are the Flow analytics. Per chatbot in Landbot, you can see how users went through your chatbot flow and where they are stopping. For example, if your first question is “How old are you?”, this dashboard gives you a nice overview of what the responses of people were. Really nice feature.

 

This is a really good feature that allows you to easily improve your chatbot flow!

Landbot Templates

Landbot provides 66 templates that you can use to get started with building your own chatbot.

Also, you can create your own templates and share these with others.

Support

Landbot has an extensive knowledge base with a lot of articles on how to build chatbots. They also provide customer support over email and chat, and have a large community on Facebook. 

Is Landbot worth it?

So, should you use Landbot to create your chatbots?

Yes, you should.

If you are a small/medium business and want to get started with chatbots on your website or WhatsApp, Landbot is definitely a good chatbot platform to get started with.

They have an easy-to-use flow builder. You can publish your chatbot on 3 channels. It has built-in AI features, a live chat, and multiple app integrations. You can also send WhatsApp broadcasts to start conversations.

Also, the widget that you can put on your website is one of the most engaging widgets I have seen in a chatbot platform.

Go to Landbot

But if you consider Landbot, there are also some disadvantages to consider:

• WhatsApp is expensive compared to other platforms. On Landbot, you can get started with WhatsApp from $178/month, while many other platforms offer cheaper options
• There are no marketing possibilities on Facebook. Because of this, I wouldn’t use Landbot for chatbots on Facebook Messenger
• If you want to add more AI chats to your plan, you need to pay $1.11 per chat

Moreover, I am not entirely sure if Landbot is the right choice if you are an enterprise company. You could technically use it as an enterprise. But, it would be harder to maintain large chatbots in Landbot. It also lacks some features, like auto-assignment rules for live chats, which enterprises often use.

Frequently Asked Questions

Is Landbot free?

You can use Landbot for free with their Sandbox plan. This plan includes 100 chats per month, 1 user seat, basic flow builder operations and limited integrations. This plan is perfect if you want to test out the Landbot platform.

If you want more chats or features, you can go with one of their paid plans, starting at $36/month.

What is Landbot cost?

Landbot both offers a free plan and paid plans, starting at $36/month.

With the free plan, you get 100 chats per month, basic features of the flow builder and limited integrations. This plan is great if you want to test Landbot’s features or want to create a minimal chatbot.

When you think Landbot is the right fit for you, you can go with one of their paid plans. Paid plans vary between $36 to $446/month depending on your specific needs. With each paid plan comes more features of the Landbot platform.

What is Landbot?

Landbot is a no-code chatbot platform designed to help users build conversational bots for websites, WhatsApp, and Facebook Messenger without any coding skills. It features an intuitive drag-and-drop flow builder that makes it easy to create complex chatbot flows.

Landbot is ideal for small and medium businesses looking to automate customer interactions like lead generation, appointment scheduling, and customer support.

What is Landbot app?

The Landbot app refers to Landbot’s mobile and web interface, which allows users to design, deploy, and manage their chatbots across various platforms. These include websites, WhatsApp, and Facebook Messenger. It offers users a seamless way to manage their chatbot flows, track customer interactions, and make updates to their bots in real-time.

Is chatbot Landbot worth it?

Yes, Landbot is worth it for small to medium-sized businesses that need a simple, powerful tool to create and deploy chatbots. It’s especially good for website and WhatsApp bots, with its easy-to-use flow builder, built-in AI features, and integrations with other popular tools like Google Sheets and Zapier.

However, it can be expensive for WhatsApp-based chatbots and might lack some advanced enterprise-level features.

What is Landbot Pro?

Landbot Pro is a paid plan that provides access to more advanced features of the platform, including 2,500 chats per month, 30 AI chats, 3 user seats, and custom branding for the chatbot widget on websites. The Pro plan starts at $111 per month and is best suited for businesses that require higher capacity and customization in their chatbot operations.