Tidio Review 2026: Features, Pros and Cons, Pricing

Tidio is one of the most popular website chatbot tools, but is it actually worth using in 2026?

In this in-depth Tidio review, I cover Tidio’s features, pros and cons, and pricing options. I will also share the ins and outs of the platform and when you should use it to create your chat automations.

Let’s dive in!

What is Tidio?

Tidio is an all-in-one customer service platform. It can boost your customer support and generate more sales on your website.

Key features of Tidio are:

• Flow Builder
• Lyro AI Chatbot
• Website widget
• Unified live chat Inbox
• Supports many languages: English, French, German, Spanish, Portuguese, Italian, and Russian.

How to use Tidio?

The first time you make an account with Tidio, you go through a step-by-step setup. I found it very useful (especially when you are just starting with chatbots):

Then, if you go to the dashboard, you automatically see the next six steps to fully use Tidio’s potential:

In the dashboard, you can control your Tidio account from several tabs:

• Dashboard – This show you the latest statistics on your Tidio chatbot and tutorials on how to use Tidio
• Inbox – Tidio’s live chat
• Lyro AI Agent – the AI feature of Tidio
• Flows – this is where your chatbot flows are created
• Customers – all the contacts who talked with your chatbot
• Analytics – this shows the analytics of your chatbot, tickets and operators

In Tidio, there are two ways you can set up chat automations:

1. Flows (which we cover here)
2. AI Agent (Lyro), we cover this in the later, AI section

The best part is that these two can actually work together!

When you get started with creating your Tidio chatbot flows, you can use Tidio’s flow builder:

Each flow in Tidio consists of three main parts:

1. Trigger: the event that starts the conversation (e.g., “visitor clicks on chat icon” or “first visit on site”)
2. Actions: what happens when the flow is triggered. This includes sending a message, updating fields, or notifying agents.
3. Conditions: “if-then” checks to personalize conversations

The flow builder is super easy to use, where you can just drag and drop elements from the right menu into the canvas.

When you’ve finished your Tidio chatbot flow, you can also test it before it publishing it:

Overall, an extremely easy-to-use interface and you can set up your chatbot in a matter of minutes!

Chatbot elements

Tidio offers many elements to create your chatbot flows:

Likewise, they provide conditions you can use to personalize conversations with your visitors:

I also like that they provide the To another Flow element. It lets you reference other chatbot flows. Because of this, you don’t have to copy and paste the same flows over and over again, which is great for scalability.

Contacts

In Tidio you can see a complete overview of all the people who talked with your chatbot:

And, clicking on a contact shows their chat with your chatbot on the left and their contact info on the right:

From this overview, you can also see that you can add custom fields and tags to a contact. Likewise, you can create user segments. To create a segment, you can simply filter on users and click on Save as segment.

Tidio AI Features

Tidio offers a built-in AI Agent called Lyro. With Lyro, you can automatically answer questions, recommend products and do actions (like checking order statuses).

You do that by:

• Training in on your data (website, documents, products)
• Giving it access to actions (like checking order status)
• Add guidance (so it knows how you talk and what instructions to follow)

When training Lyro on your data, you can add five types of sources:

1. Website
2. Q&A
3. CSV file
4. Import Zendesk articles
5. Import file

When you’ve added some of your website pages, Lyro will automatically get trained on them:

You can also connect Lyro to your Shopify store. Then, it can recommend products once it’s been trained on your store.

AI Actions

With Tidio, you can set up AI actions. They can automatically do things, such as checking order status and booking calls.

To do that, you can make use of one of Tidio’s templates:

Alternatively, you can make your own actions and connect them via APIs:

Configure

Configure tab lets you set different settings. For example, you can set up the personality of your bot:

The added benefit is that you can give your AI Agent specific instructions and change the tone. That way, it looks like people are talking to someone on your team.

You can also choose when the bot should hand off the conversation to a human agent, or create a ticket:

Suggestions

When people start using your chatbot, they will ask many questions your bot doesn’t the answer to. Tidio collects all of these questions and adds them to Suggestions:

This allows you to easily improve the answers of your chatbot, without guessing where you should improve.

Keyword/Intent recognition

When setting up chatbot flows in Tidio, you can use the “Visitor says” trigger. This allows you to input several training phrases that the chatbot uses to recognize user intent:

Based on these training phrases, Tidio’s NLP engine matches future visitor queries to the right chatbot flow. This helps you create highly customized, intent-based automations.

Live Chat

Tidio has a built-in live chat, which allows you to hand-off the conversation to a live chat agent:

Tidio also lets you set rules to auto-assign conversations to agents in live chat.

Channels

With Tidio, you can create your chatbot for websites, Facebook Messenger, Instagram and WhatsApp.

Moreover, you can also connect your email inbox to Tidio and automatically reply to emails with Lyro.

This allows you to create an omnichannel experience, at least for:

• Websites
• Facebook Messenger
• Instagram
• WhatsApp
• Email

Marketing

Tidio’s marketing possibilities are mainly focused on websites. First, you can create a website widget and adjust to the styling of your website:

Next, you can set different website triggers that start a conversation:

Moreover, you can also set these additional triggers for conversations:

And you can create your own landing pages with Tidio.

So for websites, they have pretty good marketing possibilities.

On Instagram, they just have the option to automatically reply when somebody mentions you in their Instagram Story.

But that’s about it. Furthermore, there are no marketing possibilities for Instagram, Facebook, or WhatsApp.

Tidio’s Integrations

Tidio has many integrations with various apps. They include:

• eCommerce (e.g. Shopify, WooCommerce)
• Email marketing (e.g. Mailchimp, Omnisend)
• CRMs (e.g. Zendesk, Pipedrive)

Plus, they have a Zapier integration. This lets you connect to almost any software on earth.

If you’re more technical, you can also make API calls inside your chatbot flows.

Additionally, you can trigger custom Tidio events on your website by using the Tidio API.

Tidio Pricing

Tidio offers a free plan and several paid plans (starting at $29/month). Each paid plan comes with a 7-day free trial, which allows you to test the features of the plan before buying.

The free plan includes 50 billable conversations (conversations between a visitor and a live agent).

The Starter plan costs $29/month and gives you:

• 100 billable conversations
• Basic analytics
• 50 Lyro conversations
• 100 reached visitors with flows
• All channels (Website, Facebook, Instagram and WhatsApp)

50 Lyro conversations and 100 Flows visitors reached isn’t a lot. There’s a good chance you’ll need more than that.

If that’s the case, you need to buy extra add-ons.

You can pay $39/month for 50 extra Lyro conversations. And if you want to reach people via flows, you need to pay $29/month. This gets you 2,000 visitors reached via flows:

Analytics

Tidio offers robust capabilities to monitor user behavior and interactions on your website. You can set up triggers to track specific actions.

It also has agent analytics to help businesses optimize their customer support operations.

Tidio provides 4 dashboards that you can use to analyze your chatbot.

First, you can see the analytics per chatbot flow:

Secondly, there is one dashboard with live chat operator information:

Then, there is one dashboard with the number of messages sent:

And ultimately, you can see the number of leads collected:

Additionally, you can also see how well the Lyro AI Chatbot is performing. So it shows the answer rate, how many conversations were transferred to operators and how much time was saved by using Lyro:

And you also get Suggestions, which are the questions people asked and Lyro didn’t know an answer to:

I think these analytics give you a general idea of how well your chatbot is performing. And the Lyro analytics also help you with improving the answers of your chatbot.

One drawback of Tidio is it lacks flow analytics. So, it’s hard to improve specific parts of your chatbot flows.

Tidio Templates

Tidio provides 40 templates that you can use to easily create your chatbot flows.

Likewise, you can also export your Tidio flows and import these into other accounts. This allows you to easily share your Tidio flows with others.

Support

Tidio provides video tutorials on Youtube and has an extensive knowledge base.

Moreover, they provide customer support via email and live chat.

Is Tidio worth it?

So, would I use Tidio to build my chatbots?

Yes, I would.

Tidio is perfect for small and medium businesses looking for a website chatbot with live chat and AI features.

The Tidio platform is extremely easy to use, allowing you to make a chatbot in a matter of minutes. You can also forward conversations to your live Tidio chat agents and automatically answer questions by using the Lyro AI Chatbot. And you can also use Tidio to proactively send messages to visitors on your website.

Tidio has a free plan and paid plans starting at €29/month. You can perfectly match your needs to Tidio’s features.

If you are interested in using Tidio, you can get a 20% discount on your Tidio plan by using the button below:

Go to Tidio

And if you want to know how to install it, here’s a Tidio Beginner Tutorial:

But there are also some drawbacks of Tidio:

• No marketing possibilities for Facebook, Instagram and WhatsApp
• No Flow Analytics

Frequently Asked Questions

What is Tidio used for?

Tidio is used for leveling up your customer support and can help you generate more sales.

With Tidio, you can:

• Automaticaly reply to customer’s questions
• Send personalized messages to increase website conversion
• Live chat with your customers

Does the Tidio chatbot use AI?

Tidio offers an conversational AI bot called Lyro. With Lyro, you can train your chatbot on your own data, like your website and documents. Then, it can automatically answer questions about that with customers.

Likewise, Lyro can also automate tasks, such as checking order statuses and giving discounts.

What is Tidio pricing?

Tidio chatbot pricing includes a free plan, as well as several paid plans (starting at $29/month).

Each of these plans has a specific use case. You can also combine them to fit your needs.

Does Tidio have an integration with Google Sheets?

No, Tidio doesn’t have an integration with Google Sheets.

If you want to connect Tidio to Google Sheets, you should use Zapier.

Is Lyro by Tidio available for free?

You get 50 free Lyro conversations on each Tidio plan. If you need more, you need to pay for the Lyro AI Plan, which starts at €39/month.

What features are included in the Tidio free plan?

The free plan features of Tidio include:

• 50 handled conversations with live chat
• Access to Tido’s Live chat and Helpdesk features
• 50 Lyro conversations
• 100 reached visitors with flows
• 10 live chat operators
• All channels (Website, Facebook, Instagram and WhatsApp)

What are the limitations of the Tidio free plan?

Tidio has the following limitations on the free plan:

• You can only handle 50 conversations with live chat
• Lyro works for 50 conversations
• You can reach 100 visitors with flows
• Maximum of 10 live chat operators

Does Tidio have a ChatGPT integration?

Nope, Tidio doesn’t have a ChatGPT integration. If you want to connect Tidio with ChatGPT, you either need to use the OpenAI API or use Zapier.

Is Tidio legit?

Yes, Tidio is legit. It is used by many small and medium businesses to generate more sales and level up their customer support.

Tidio reviews are mostly positive. The platform has over 1500 reviews on G2 (rating 4.5 out of 5) and 450 reviews on GetApp.com (rating 4.7 out of 5).

Does Tidio offer Telegram integration?

No, there is currently no native Tidio Telegram integration. If you want to connect Tidio with Telegram, you’ll need to use a third-party automation tool like Zapier or Integromat (Make). With these platforms, you can create workflows that connect Telegram messages to your Tidio inbox or chatbot logic.

What is the Tidio Google Sheets integration and how can it be used?

There’s no official Tidio Google Sheets integration. However, you can still connect Tidio to Google Sheets using Zapier. For example, you can create a Zap that automatically adds new contacts or chat transcripts from Tidio into a Google Sheet.