In this tutorial, I will show you how to connect a Facebook ad to ManyChat in just three simple steps.
I will show you:
- How to set up the ad in Facebook Ads Manager
- How you can connect that Facebook ad to a specific Manychat flow
- And the 5 best practices when connecting a Facebook Ad to a Chat Funnel
Let’s get started!
Table of Contents
Step 1: Set up the Ad in Facebook Ads Manager
So, the first thing you need to do is create a Facebook Ad campaign. To do this, go to the Facebook Ads Manager and click on Create Campaign:
And then we need to determine the campaign objective and I recommend going with either traffic or engagement.
It’s not possible to go with leads, because if you go with leads, you need to optimize for leads. That’s not what we want, because we want to optimize for conversations.
So in this case, I will just go with Traffic and then click on Continue:
Once you’ve done that, choose the Manual traffic campaign option and click Continue:
This will take you to the campaign-level setup. There will be quite a lot of options here. But, for the purpose of this tutorial, we’ll only focus on how to connect a Facebook ad to ManyChat. So, for now, just click Next:
This will take you to the ad set level. Here, it’s important to make sure that the Conversion is set to Messaging apps:
Next, click on Performance Goals, then click Other goals, and choose the Maximize number of conversations:
And then you should select Messenger as the only Messaging app:
I actually recommend setting up separate ad campaigns per channel. In this tutorial, I will only be covering Facebook, so make sure WhatsApp and Instagram are not checked.
Step 2: Design the Automation in ManyChat
The next step is to create the automation in Manychat.
When you’re in ManyChat, click Automation and then click New Automation:
First, click on the automation options icon and choose Rename.
For this tutorial, we’ll rename the automation to “Facebook Ad > Free Ebook” and then click Rename again.
Now, we need to add a trigger. To do that, click on the New Trigger option:
Since we’re connecting an ad, the trigger for this automation will be User clicks a Facebook Ad:
And click on Save to continue:
With the first message in our automation, it’s important that it can only contain text and quick replies or buttons.
And I recommend going with buttons, because these look better in Facebook Messenger.
Let’s say, we are doing a Facebook Ad where we give away a free ebook.
Then, we can add the following as the first message:
Are you ready to sky-rocket your Instagram engagement, generate more leads and increase your revenue? 🚀
Just click the button below and I’ll send over my free guide “How to Generate Leads & Customers on Instagram” 💰
And under the message, you can also add a button with “Yes, send it over“:
And we will connect this button to another message in Messenger:
And normally, this would go to a complete Chat Funnel in Facebook. But in this tutorial, I will just show you how you can create the connection between the Facebook Ad and Manychat.
Now, we can click on Set Live:
Step 3: Connect the Facebook Ad to ManyChat Automation
Now, you need to go back to your Facebook Ads Manager page and refresh it. Once you have done that, scroll down to Message template, choose Partner app, and then click Select flow.
Here, under Partner app, choose ManyChat, and under Message flow, choose the automation you created in ManyChat:
Once you do that, it’ll show you a preview of what the message will look like. From here, you can choose to preview it in the Messenger app or click Finish to publish your ad.
And that’s how to connect a Facebook ad to ManyChat in three simple steps!
Tips for Connecting a Facebook Ad to a Chat Funnel
When you are connecting a Facebook Ad to Manychat, you must use these best practices:
Only works with Traffic, Engagement and Sales Objectives
It only works with Traffic, Engagement and Sales ads. It does not work with the other objectives.
You Cannot Change Anything if the Ad Is Active
You cannot change the Manychat flow if the Ad is active and you cannot turn off the Ads trigger of your flow.
If you want to change the flow or remove the Ads trigger, you first need to disable the ad itself. Then you can do all the changes. And then after that, you can enable it again.
Set Clear Expectations About Messenger in Ad Copy
It’s really important that you mention inside the copy of your Facebook ad that someone is going to Messenger.
Most people are expecting a lead form or a landing page when they click on an Ad, but now they are going to Messenger, so you need to tell them that.
Align Facebook Ad Copy with Messenger Conversations
The copy of the ad needs to be aligned with the first message in Messenger.
So for example, if you do an ad about giving away a free ebook, then the first message in Messenger needs to be something like “Do you want to get the free ebook? Just click the button below”.
What I’ve often seen businesses doing is having misalignment between the ad and the first message in Messenger.
So for example, the ad will be about getting a free ebook. And then the first message was “Hey there, do you want to get started?”.
That’s a great of example of misalignment and it highly impacts the conversions you will be getting from your Facebook Ads.
Testing Messenger vs. Lead Forms and Landing Pages for Optimal Results
You always need to test out conversations.
What I mean by this is that I’ve had clients where we did the same ad with a lead form or landing page, and one with Messenger.
And the results were that Messenger cost much more money for the same number of leads. So it’s really important you test out whether this works better than landing pages or lead forms.
On the other hand, I must say that because we’re using a messenger conversation, you always also have some benefits.
- We already know information from the user, such as their first name and last name.
- We can retarget users for free.
You can automatically remind them for free in the Messenger chat, not with retargeting ads.
So let’s say we are giving away a free ebook in our Messenger conversation. Then, we can automatically send a follow-up reminder with “Did you like the free ebook?”.
And that can eventually result in upselling one of your paid products.
Now, It’s Your Turn!
You’ve learned the necessary steps, and you also know the best practices! Now you can drive paid traffic to your chat funnel.
But, you can also drive organic traffic! If you want to auto-reply to comments on Facebook, click on the tutorial below to learn how to create a Facebook Comment Bot:
Frequently Asked Questions
Does Manychat Work with Facebook Ads?
Yes, ManyChat works with Facebook ads, specifically with Traffic, Engagement, and Sales ads.
How to Connect Manychat to Facebook Ads?
To connect Facebook ads to ManyChat, follow these three steps:
- Set up the Ad in Facebook Ads Manager: Choose the Traffic or Engagement campaign objective (not Leads) to optimize for conversations.
- Design the Automation in ManyChat: In ManyChat, create a new flow and set the trigger to “User clicks on a Facebook ad”.
- Connect the Facebook Ad to ManyChat Automation
Can Manychat be used for Facebook lead ads?
ManyChat Facebook Ads integration is great for chat-focused goals. But, it doesn’t support Facebook Lead Ads directly. This is because ManyChat optimizes for conversations rather than leads.
How can I improve conversions using Manychat with Facebook Ads?
To get the best results from ManyChat Facebook Ads, follow these tips:
- Align your Facebook ad copy with the Messenger flow. For example, if your ad offers a free guide, the first Messenger message should mention it.
- Set clear expectations in the ad, letting users know they’ll interact in Messenger.
- Test Facebook Ads ManyChat flows against lead forms or landing pages. See which performs better.
Facebook ad manager settings are completely different now in 2024 so I can’t follow this tutorial, FYI
Hey Julie! That’s correct. I already uploaded a new video on Youtube and I will also change this post within a week!
When I select Manychat as the partner app, none of my automations are populating to select? Do you know how to fix this?
Hey Chris! Did you already set your automations Live?
Hi Joren! When I go to the message template, it says that I am not using a partner app even though my automation is live and connected to my IG and FB account. How do you integrate manychat and FB ads manager for the option of manychat to show up as a partner app?
It should automatically set up when you set your automation live and your ad is live as well. Did you refresh the page of Facebook Adsmanager? That sometimes does the trick.
Hi Joren, the ad is then not connected to a trigger word, correct? like it is when you use manychat for organic content.
Correct! It is connected to the Ad button.