With 44% of Instagram users shopping every week, offering a great customer experience has never been so important.
But great content isn’t enough to succeed on Instagram. When your DMs, story replies, and comments start piling up, manual replies simply don’t scale.
That’s where Instagram chatbots come in. They build engagement, automate responses to messages and turn followers into leads.
But how do you know which one is the best one for you?
Over the past decade, I’ve tested and reviewed 50+ chatbot platforms and built hundreds of bots for my clients.
In this guide, I break down the 5 best Instagram chatbot platforms in 2026. I’ll cover who each one is best for, the tradeoffs, and how to pick the best one for your situation.
For this 2026 update, I re-evaluated each platform specifically for Instagram:
- Instagram automation: Can it automatically DM users from comments, story replies, and keywords?
- AI capabilities: Does it use AI or is it just rule-based?
- Live chat: Can you easily hand conversations over to a human agent?
- Ease of use: How quickly can you set up an Instagram bot without coding?
- Omnichannel support: Can you deploy the same bot across many platforms?
- Integrations: Does it connect with your other tools?
- Pricing: What’s the chatbot platform’s cost?
Let’s get started!