What Is Instagram Business Chat and How Does It Work?
Ever wish you could DM a brand on Instagram and get a fast, helpful response? That’s exactly what Instagram Business Chat is for.
If you’re chatting with a business, you’ll see a “Business Chat” label at the top. So, you know you’re talking to a company.
Instagram built Business Chat to streamline conversations for both brands and customers:
- Customers can ask questions, place orders and get quick support without switching apps
- Business can manage chats faster, stay organized and keep conversations flowing