Which one is better? ManyChat vs ActiveChat

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By Joren Wouters Updated on

ManyChat and ActiveChat are both used for building chatbots without writing a single line of code, which means anyone can build a chatbot with them!

But which platform should you use? What are the differences between them? And which platform is better?

Let’s find out!

1. Interface

ManyChat

The ManyChat interface of ManyChat is one of the best interfaces I have ever seen in chatbot software. And this is because of the flexibility.

In ManyChat you can choose between two interfaces: The Basic builder (in which you can make message block-by-block) and the Flow builder (which is a visual flow builder):

manychat-basic-builder
Basic Builder of Manychat
manychat-flow-builder
Flow Builder of ManyChat

Moreover, you can test the chatbot inside Facebook Messenger before it actually goes live.

  • Visual Flow Builder
    Create chatbot dialogs with a visual flow builder.
  • Test chatbot
    Is it possible to test the chatbot before putting your new flows or changes live?
  • Interface easy to use?
    Is the chatbot platform easy-to-use?
  • Easy to setup a chatbot?
    Is it easy to set up your chatbot with this chatbot platform?

ActiveChat

ActiveChat also uses a Visual Flow Builder to build your chatbot flows:

activechat-visual-flow-builder

With this Visual Flow Builder, it is really easy to make your chatbot flow and connect messages with each other.

Besides, you can also test your chatbot in the interface itself, which looks like this:

activechat-test-chatbot

  • Visual Flow Builder
    Create chatbot dialogs with a visual flow builder.
  • Test chatbot
    Is it possible to test the chatbot before putting your new flows or changes live?
  • Interface easy to use?
    Is the chatbot platform easy-to-use?
  • Easy to setup a chatbot?
    Is it easy to set up your chatbot with this chatbot platform?

The winner: ManyChat

ManyChat wins on this subject. 

This is because of two reasons. First, their interface is more flexible, because it allows you to switch between the basic builder and the visual flow builder.

Second, it is more intuitive to use and has a better design than ActiveChat’s Visual Flow Builder. I don’t say ActiveChat Builder has a bad design, but the design of ManyChat is better.

2. Chatbot Elements

ManyChat

ManyChat has all the chatbot elements you need in order to build a chatbot. They only don’t provide Vertical Lists, but this is reasonable, because Facebook Messenger doesn’t allow this anymore.

  • Delays
    Use delays between messages in your chatbot
  • Images
    Can you send images via your chatbot?
  • Video
    Can you send video via your chatbot?
  • Audio
    Can you send audio via your chatbot?
  • Attachments
    Can you send attachments via your chatbot?
  • Gallery (Horizontal list)
    Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
  • Vertical list
    Show a vertical list of items inside your chatbot
  • Emojis
    Can you use emojis inside your chatbot?
  • Persistent Menu
    Can you add a persistent menu to your chatbot?
  • Quick Replies
    Can you add quick replies to your chatbot where users can click on?
  • Buttons
    Can you add buttons to your chatbot where users can click on?
  • Free text input
    Can chatbot users freely type text to your chatbot whenever they want to?
  • Location sharing
    Can users share their location inside the chatbot?
  • Email validation
    When a chatbot user gives their email, can the platform validate it’s a correct email address?
  • Phone number validation
    When a chatbot user gives their phone number, can the platform validate it’s a correct phone number?
  • Date validation
    When a chatbot user gives a date, can the platform validate it’s a correct date?

 

ActiveChat

Just like ManyChat, ActiveChat has all the chatbot elements you need. They only don’t provide Vertical Lists and Location Sharing, but these are certainly not deal-breakers.

  • Delays
    Use delays between messages in your chatbot
  • Images
    Can you send images via your chatbot?
  • Video
    Can you send video via your chatbot?
  • Audio
    Can you send audio via your chatbot?
  • Attachments
    Can you send attachments via your chatbot?
  • Gallery (Horizontal list)
    Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
  • Vertical list
    Show a vertical list of items inside your chatbot
  • Emojis
    Can you use emojis inside your chatbot?
  • Persistent Menu
    Can you add a persistent menu to your chatbot?
  • Quick Replies
    Can you add quick replies to your chatbot where users can click on?
  • Buttons
    Can you add buttons to your chatbot where users can click on?
  • Free text input
    Can chatbot users freely type text to your chatbot whenever they want to?
  • Location sharing
    Can users share their location inside the chatbot?
  • Email validation
    When a chatbot user gives their email, can the platform validate it’s a correct email address?
  • Phone number validation
    When a chatbot user gives their phone number, can the platform validate it’s a correct phone number?
  • Date validation
    When a chatbot user gives a date, can the platform validate it’s a correct date?

No winner

Both platforms give you all the elements you need to build your chatbot.

ManyChat has one more: Location Sharing. But I think this is not enough to actually “win” this category. 

I also know that a lot of chatbots don’t even want to use the Location Sharing functionality.

3. Users

ManyChat

With ManyChat you can add custom fields and tags to specific users. Based on those custom fields and tags, you can send messages to specific user segments.

In ManyChat you can view all the users of your chatbot in the “Audience” tab, which gives you a good overview:

manychat-audience

In this overview you can click on each individual user and get all the information of that user, which is extremely useful:

manychat-user

  • Custom fields
    Store information from your chatbot users inside fields. For example, you can ask for someone’s email and store it inside the “email” custom field.
  • Tags
    Add tags to users in your chatbot flows to organize and categorize contacts.
  • User segments
    Can you create user segments based on custom fields and tags?

ActiveChat

In ActiveChat you can see every conversation and all the information of the user in one overview:

activechat-users

With ActiveChat it is possible to assign custom fields and tags to users. Based on those custom fields and tags, you can almost filter any chatbot element in your chatbot flow.

Besides, you can segment your audience with custom fields and tags. And for example, send a broadcast to a segment of your users.

  • Custom fields
    Store information from your chatbot users inside fields. For example, you can ask for someone’s email and store it inside the “email” custom field.
  • Tags
    Add tags to users in your chatbot flows to organize and categorize contacts.
  • User segments
    Can you create user segments based on custom fields and tags?

No Winner

Both chatbot builders provide the functionality to assign custom fields and tags to users and segment them based on that.

So, no winner in this category.

4. Messages

ManyChat

Manychat provides broadcasts, sequences and also subscribing/unsubscribing from sequences.

What I really like about the sequences in ManyChat is that they are really organized. You can see the complete sequence in one overview and you also see which message is sent at which time, a really good feature.

manychat-sequence
An example sequence in ManyChat

Also, with ManyChat you can use a feature called “Conditions”, in which you can use logic to send users through a certain flow.

With ManyChat it is possible to make a chatbot in any language, but it is not possible to easily translate this chatbot to different languages (because you need to do this manually and copy your complete chatbot).

  • Broadcasts
    Send a message to all or a part of your chatbot users at a specific date and time
  • Sequences
    Send messages on a pre-defined schedule with a certain time interval between those messages
  • Conditions
    Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
  • Multiple languages
    Is it possible to create a chatbot in multiple languages?
  • Easy to translate
    Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

ActiveChat

With ActiveChat you can make broadcast and sequences, just as with ManyChat.

Instead of having a separate section, you can make a sequence right from the visual flow builder in ActiveChat. 

And as said before, you can use filters to condition on almost every element in your chatbot flow.

Furthermore, you can make a chatbot in any language, but you cannot easily translate your chatbot to multiple languages (just like ManyChat, you have to manually copy all your chatbot flows).

  • Broadcasts
    Send a message to all or a part of your chatbot users at a specific date and time
  • Sequences
    Send messages on a pre-defined schedule with a certain time interval between those messages
  • Conditions
    Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
  • Multiple languages
    Is it possible to create a chatbot in multiple languages?
  • Easy to translate
    Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

No winner.

And again, no winner.

They both perform equally well on this subject.

Let’s move on to the next one.

5. AI & NLP

ManyChat

With ManyChat it is only possible to recognize keywords with your chatbot. Based on a keyword (or a group of keywords) your chatbot gives a certain response.

How this looks in ManyChat:

manychat-keywords

Unfortunately, is it no possible to grab the intent of the user, use synonyms or use entities.

You can achieve this by integrating ManyChat with DialogFlow. But ManyChat doesn’t have a direct integration with DialogFlow. Therefore, you can follow my tutorial on how you can create this integration yourself.

  • Keywords
    Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
  • Intents
    Trigger a chatbot flow by understanding the intent of the user.
  • Entities
    Capture specific information from sentences. For example, if a user says “veggie pizza”, the chatbot can understand it’s not a regular pizza, but a veggie pizza.
  • Dialogflow integration
    Does the chatbot platform provide a direct integration with Google’s AI Platform?

ActiveChat

With ActiveChat, it is possible to recognize keywords and understand the intent of the user:

activechat-intents

For each intent, you can determine multiple training phrases and respond with a simple message or a chatbot flow (called a “skill” in ActiveChat).

Besides that, ActiveChat provides a Dialogflow integration. With this integration, you can grab the intent of the user (but I think Dialogflow provides more languages than the built-in Intents of ActiveChat) and make use of Entities.

  • Keywords
    Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
  • Intents
    Trigger a chatbot flow by understanding the intent of the user.
  • Entities
    Capture specific information from sentences. For example, if a user says “veggie pizza”, the chatbot can understand it’s not a regular pizza, but a veggie pizza.
  • Dialogflow integration
    Does the chatbot platform provide a direct integration with Google’s AI Platform?

Winner: ActiveChat

With ActiveChat you can understand the intent of the user and they provide a Dialogflow integration, and therefore wins.

With ManyChat it is also possible to integrate with DialogFlow, but then you need to follow my tutorial or need a third-party platform (Janis) for this.

6. Channels

ManyChat

With ManyChat it is possible to make a chatbot for your website, Facebook Messenger, Instagram, WhatsApp, SMS and Email.

This allows you to make an omnichannel chatbot experience for your users. So for example, when someone gives a certain response on Facebook Messenger, you could send an email based on that response.

With SMS, it is only possible to send text messages to users in the United States and Canada. If you want to send text messages to other countries, you need to use the Twilio integration available in the ManyChat App Store (additional costs apply).

Also, Telegram is in closed beta, which means this channel will soon be added to ManyChat.

  • Website
    Can you publish your chatbot on your website?
  • Facebook
    Can you publish your chatbot on Facebook?
  • Instagram
    Can you publish your chatbot on Instagram?
  • Whatsapp
    Can you publish your chatbot on WhatsApp?
  • Telegram
    Can you publish your chatbot on Telegram?
  • SMS
    Can you publish your chatbot on SMS?
  • Slack
    Can you publish your chatbot on Slack?
  • Skype
    Can you publish your chatbot on Skype?
  • Email
    Can you publish your chatbot on email?

ActiveChat

With ActiveChat, you can put a chatbot on your website, Facebook Messenger, Telegram and send emails.

This allows you to make an omnichannel chatbot experience for your users, just like with ManyChat.

What is important to note, is that ActiveChat has a Twilio integration, which means you can also send SMS to people all over the world. The downside of this is that you also need to pay Twilio per sent text message.

  • Website
    Can you publish your chatbot on your website?
  • Facebook
    Can you publish your chatbot on Facebook?
  • Instagram
    Can you publish your chatbot on Instagram?
  • Whatsapp
    Can you publish your chatbot on WhatsApp?
  • Telegram
    Can you publish your chatbot on Telegram?
  • SMS
    Can you publish your chatbot on SMS?
  • Slack
    Can you publish your chatbot on Slack?
  • Skype
    Can you publish your chatbot on Skype?
  • Email
    Can you publish your chatbot on email?

The winner: It depends

It really depends on what you want.

If you want to use Telegram, then ActiveChat is the best fit for you.

If you want to use WhatsApp and Instagram, ManyChat is a better fit.

ManyChat has a built-in SMS feature that covers part of the world (and a Twilio integration in the ManyChat App Store), and ActiveChat has a Twilio integration that covers all the world. So with both, you can send text messages.

7. Integrations

ManyChat

ManyChat has a built-in live chat integration. Really good, because this is the most important integration a chatbot software needs. They also provide integrations for:

By the way, what I really like about the live chat integration of ManyChat is that they also have an iOS app and Android app, so you can respond to user inquiries on the go.

Moreover, ManyChat has its own App store which allows third-party developers to create their own integrations with ManyChat. Currently, the App Store has 38 apps, but I think this will grow over the years:

manychat-app-store

  • Livechat
    Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
  • Zapier
    Direct integration with Zapier, one of the largest integration platforms in the world.
  • Make (formerly Integromat)
    Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
  • Google Sheets
    Direct integration with Google Sheets, to store or retrieve data from sheets.
  • Webhooks
    Can you call a webhook inside your chatbot flow to send data to other applications?

ActiveChat

ActiveChat also has a built-in live chat, just like ManyChat.

Unfortunately, ActiveChat doesn’t provide integrations with Zapier and Make (formerly Integromat). It is, however, possible to integrate ActiveChat with Zapier, but you need a JSON webhook to do this.

Fortunately, ActiveChat does provide a direct integration with Google Sheets and Google Calendar and the possibility to create your own webhooks.

  • Livechat
    Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
  • Zapier
    Direct integration with Zapier, one of the largest integration platforms in the world.
  • Make (formerly Integromat)
    Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
  • Google Sheets
    Direct integration with Google Sheets, to store or retrieve data from sheets.
  • Webhooks
    Can you call a webhook inside your chatbot flow to send data to other applications?

The winner: ManyChat

ManyChat provides a Zapier and Make (formerly Integromat) integration, while ActiveChat doesn’t.

Therefore, they win on this subject.

8. Marketing

ManyChat

With ManyChat, is possible to put a Facebook Messenger widget on your website, create a landing page, connect to Facebook ads, use the One-Time Notification, automatically reply to Facebook comments, create buttons and create custom URLs to your chatbot.

Moreover, ManyChat has a really advanced auto-reply to Facebook comments.

Usually, with auto-reply to Facebook Comments, you make a Facebook post, people comment on it and then you send them an automatic message in Facebook Messenger.

But ManyChat goes further. Next to sending a message in Facebook Messenger, you can automatically like the comment and reply with your own comment:

manychat-automatic-comment-reply

  • Facebook website widget
    Embed your chatbot as a Facebook Widget on your website.
  • Native website widget
    Embed your chatbot as a native widget (your own branding & colors) on your website.
  • Landing pages
    Can you create a simple landing page to drive users to your chatbot?
  • Facebook Ads
    Start a conversation with your chatbot when someone clicks on a Facebook Ad
  • One-Time Notification
    Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
  • Facebook comments auto-reply
    Automatically reply with your chatbot to users who comment on your Facebook Posts
  • Button creator
    Add a button to your website to drive users to your chatbot
  • Custom URLs for your chatbot
    Generate a simple URL that can be shared anywhere to send users to your chatbot

ActiveChat

With ActiveChat it is possible to put a Facebook Messenger widget on your website and a native website widget on your website (same as your website’s branding):

activechat-fb-widget
activechat-native-widget

Besides, it is possible to create landing pages, connect your chatbot with Facebook Ads and create custom URLs to your chatbot.

It is unfortunately not possible to use the One-Time Notification, automatically reply to Facebook comments or create buttons.

  • Facebook website widget
    Embed your chatbot as a Facebook Widget on your website.
  • Native website widget
    Embed your chatbot as a native widget (your own branding & colors) on your website.
  • Landing pages
    Can you create a simple landing page to drive users to your chatbot?
  • Facebook Ads
    Start a conversation with your chatbot when someone clicks on a Facebook Ad
  • One-Time Notification
    Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
  • Facebook comments auto-reply
    Automatically reply with your chatbot to users who comment on your Facebook Posts
  • Button creator
    Add a button to your website to drive users to your chatbot
  • Custom URLs for your chatbot
    Generate a simple URL that can be shared anywhere to send users to your chatbot

The winner: It depends

If you want to primarily use Facebook Messenger and want all the marketing tools for that, go for ManyChat. With ManyChat you can also use the One-Time Notification, automatically reply to Facebook comments and create “Send to Messenger” buttons (not possible with ActiveChat).

But if you don’t put much emphasis on Facebook Messenger, ActiveChat also performs really well. Their benefit is that they have a native website widget, instead of only a Facebook Messenger-like widget. This means that if your audience is not on Facebook, ActiveChat is a really good choice.

9. Pricing

ManyChat

ManyChat provides a free plan that stays free forever. This plan comes with 1000 contacts and does not have all the features that ManyChat provides (but still enough to make a good chatbot).

If you want more features, you can upgrade to the Pro package, which costs 15$ per month, which is a really low price. The price of the Pro package goes up with the number of subscribers your chatbot has. 1K subscribers result in $25 per month and 5K subscribers is $45 per month.

manychat-pricing

The only possible drawback of ManyChat is that you cannot have a trial for the Pro package. But this does not really matter, because there is a 30-day money-back guarantee, no questions asked.

  • Free trial
    Does the chatbot platform provide a free trial?
  • Free plan
    Does the chatbot platform provide a free plan?
  • Price per month
    What is the lowest price per month for creating a chatbot on this platform?
    15
  • Monthly pricing available?
    Is it possible to pay monthly?
  • Money back guarantee
    Is there a money-back guarantee in case you are not satisfied with the platform?

ActiveChat

The pricing of ActiveChat is custom per client. This means that they don’t provide any clear pricing plans, but they do say on their website that the price is usage-based (and costs $0.001 per conversation, on average).

However, if you look into their platform, you see that they some pricing plans.

Here it shows that they have a Team plan which comes with Live chat, a Google Sheet integration, Google Calendar integration, Dialogflow NLP and mass broadcasts. This plan starts at $49 per month for 1 live chat agent and increases with the number of live chat agents you have ($49 per extra live chat agent):

activechat-pricing-team-plan

If you want more features, you can go with the Company plan which costs for $1690 per month and comes with 10 live chat agents seats. The price of this plan also increases with the number of live chat agents ($29 per extra live chat agent). Also, this plan comes with groups for live chat agents, API access, GPT-3 hints for live chat, insights for live chat and live chat queues:

activechat-pricing-company-plan

 

  • Free trial
    Does the chatbot platform provide a free trial?
  • Free plan
    Does the chatbot platform provide a free plan?
  • Price per month
    What is the lowest price per month for creating a chatbot on this platform?
    49
  • Monthly pricing available?
    Is it possible to pay monthly?
  • Money back guarantee
    Is there a money-back guarantee in case you are not satisfied with the platform?

The winner: ManyChat 

This is a win for ManyChat.

ManyChat has a far lower price than ActiveChat and is therefore more attractive to buy.

10. Analytics

ManyChat

ManyChat provides a basic dashboard for your chatbot analytics, showing you the total subscribers, unsubscribes and net subscribes:

manychat-dashboard
Source: ManyChat

 

Furthermore, they also provide analytics for each block in your chatbot. For each block, they provide the number of people the message is delivered to, the open rate and the click rate.

manychat-analytics-block

And this also holds for sequences:

manychat-analytics-sequence

There are only two drawbacks about the analytics in ManyChat:

  1. The analytics are all over the place. There is no one clear, in-depth dashboard with all relevant analytics, but this is distributed over multiple sections (Broadcasts, Sequences, etc.)
  2. There is no overview of unmatched keywords. If a user filled in a word that did not get a response, you cannot get this information in your ManyChat dashboard. This is a big disadvantage because it does not allow you to easily improve your chatbot. But I have made a solution for this: the ManyChat User Input Dashboard.

What ManyChat also has, is the ManyChat Pixel. This is a pixel you can put on your website to track conversions coming from your chatbot, really useful feature!

  • Dashboard
    Dashboard that provides general analytics of your chatbot.
  • User input
    Get the input from users that your chatbot didn’t understand.
  • Sent messages
    The number of messages that were sent by your chatbot.
  • Open rate
    The percentage of chatbot users that opened a message inside your chatbot.
  • Click rate
    The percentage of chatbot users that click on a button inside your chatbot.
  • Conversion rate
    The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
  • Fall back rate
    The percentage of interactions where the chatbot did not know an answer to a question.
  • Custom dashboards/reports
    Can you create your own dashboard or reports?

ActiveChat

ActiveChat provides really minimal analytics. You can only see the number of users and user growth:

activechat-analytics

Just like with ManyChat, I also made a User Input Dashboard for ActiveChat, which allows you to easily improve the answers of your chatbot.

  • Dashboard
    Dashboard that provides general analytics of your chatbot.
  • User input
    Get the input from users that your chatbot didn’t understand.
  • Sent messages
    The number of messages that were sent by your chatbot.
  • Open rate
    The percentage of chatbot users that opened a message inside your chatbot.
  • Click rate
    The percentage of chatbot users that click on a button inside your chatbot.
  • Conversion rate
    The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
  • Fall back rate
    The percentage of interactions where the chatbot did not know an answer to a question.
  • Custom dashboards/reports
    Can you create your own dashboard or reports?

The Winner: ManyChat

This is a clear win for ManyChat.

ManyChat provides way more analytics than ActiveChat.

11. eCommerce

ManyChat

ManyChat has a direct integration with Shopify in which you can:

  • Recover abandoned carts
  • Notify customers about orders and shipment updates
  • Collect reviews and feedback after purchase
  • Generate repeated purchases

Also, you can receive payments through your chatbot and let the chatbot pay within the chatbot, because ManyChat has a Stripe and Paypal integration.

It is, unfortunately, not possible to pay within the chatbot if your ManyChat chatbot is connected to a Shopify store.

Moreover, ManyChat doesn’t have an integration with WooCommerce.

  • Payments
    Collect payments inside your chatbot
  • Shopify
    Direct integration with Shopify to get products, order information and cart data.
  • WooCommerce
    Direct integration with WooCommerce to get products, order information and cart data.
  • Buy directly within the chatbot
    Ability for chatbot users to buy products or services directly from a chatbot
  • Cart abandonment
    Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

ActiveChat

ActiveChat provides integrations with Shopify and WooCommerce. With these integrations, you can:

  • Show categories 
  • Show products
  • Add products to your cart
  • Create orders
  • Upsell and Cross-sell

And this is all possible within the chatbot.

They only don’t provide cart abandonment and standalone payments.

  • Payments
    Collect payments inside your chatbot
  • Shopify
    Direct integration with Shopify to get products, order information and cart data.
  • WooCommerce
    Direct integration with WooCommerce to get products, order information and cart data.
  • Buy directly within the chatbot
    Ability for chatbot users to buy products or services directly from a chatbot
  • Cart abandonment
    Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

The Winner: It depends.

If you want to have standalone payments without having a Shopify or WooCommerce webshop, you need to go with ManyChat.

Regarding Shopify, it depends on what you want. If you want to show your categories and products automatically and create orders inside your chatbot, go with ActiveChat.

But if you only want to recover abandoned carts, notify customers about purchases and collect feedback, ManyChat would suffice.

And lastly, if you have a WooCommerce webshop, you need to go with ActiveChat, because ManyChat doesn’t provide an integration with them.

12. Templates & Cloning

ManyChat

ManyChat provides 19 templates which you can directly install to make your chatbot. These include free templates and templates only available for Pro users.

With ManyChat it is possible to make a chatbot template and share it with others. This is really useful when you are making multiple chatbots who do the same thing (for example, Lead generation). 

Furthermore, it is possible to duplicate your chatbot flows and chatbot elements.

  • Templates
    How many pre-built templates does the chatbot platform provide?
    19
  • Make template
    Can you make templates yourself?
  • Share template
    Can you share self-created templates with others?
  • Duplicate chatbot flows
    Is it possible to duplicate chatbot flows, so you can easily reuse them?
  • Duplicate chatbot elements
    Is it possible to duplicate chatbot elements, so you can easily reuse them?

ActiveChat

ActiveChat provides 18 templates which you can directly install to create your chatbot.

Moreover, you can also duplicate your chatbot flows and chatbot elements, so you can easily reuse them.

Unfortunately, it is not possible to make templates yourself and share these with others.

  • Templates
    How many pre-built templates does the chatbot platform provide?
    18
  • Make template
    Can you make templates yourself?
  • Share template
    Can you share self-created templates with others?
  • Duplicate chatbot flows
    Is it possible to duplicate chatbot flows, so you can easily reuse them?
  • Duplicate chatbot elements
    Is it possible to duplicate chatbot elements, so you can easily reuse them?

The Winner: ManyChat

They both have around the same amount of templates you can use.

But ManyChat provides the possibility to make these templates yourself and share them with others, while this isn’t possible with ActiveChat.

13. Optimization

ManyChat

It is possible to do A/B testing in ManyChat, but it is not available in the free plan. So you need to upgrade to a “Pro” plan if you want to unlock this feature.

  • A/B Testing
    Can you optimize your chatbot flows by performing A/B tests?

ActiveChat

With ActiveChat it is not possible to do any optimization, such as A/B Testing.

  • A/B Testing
    Can you optimize your chatbot flows by performing A/B tests?

The winner: ManyChat

With ManyChat you can do A/B Testing, while you can’t with ActiveChat.

14. Support

ManyChat

ManyChat provides extensive tutorials on how to make a chatbot and all of the features on their platform.

They also have proper documentation and good customer support.

What I also love about ManyChat is that they have a large Facebook community (75.000 members) in which you can ask all kinds of questions and learn more about the platform.

  • Tutorials
    Does the chatbot platform provide tutorials on how to use its platform?
  • Documentation
    Does the chatbot platform provide documentation on how to use its platform?
  • Customer support
    Does the chatbot platform provide customer support?

ActiveChat

Just like ManyChat, provides ActiveChat tutorials on how to make chatbots with their platform.

Moreover, they have extensive documentation in which they explain almost every feature they have.

Furthermore, they provide customer support via email.

Just as ManyChat, they also have an active Facebook community with 3100 members who are willing to help you when you get stuck.

  • Tutorials
    Does the chatbot platform provide tutorials on how to use its platform?
  • Documentation
    Does the chatbot platform provide documentation on how to use its platform?
  • Customer support
    Does the chatbot platform provide customer support?

No Winner

And again, No Winner.

They both provide tutorials, documentation and good customer support for their platform. Also, they both have a community with members who are willing to help you at any time.

Which one is the winner?

It depends on what you want.

If you want to use Facebook Messenger, Instagram and WhatsApp (currently in beta!) as your channels, then I would recommend ManyChat. ManyChat has a far better Facebook growth tools than ActiveChat, and ActiveChat does not have the Instagram and WhatsApp channels.

Go to ManyChat

But, if your audience is not mainly on Facebook and you want to provide a widget on your website that matches your website’s branding, you need to go for ActiveChat. 

This is also true if you want a chatbot on Telegram, this is only possible with ActiveChat.

Go to ActiveChat

Comments (2)

  1. Wan Mohd Afendi

    Clearly, ManyChat wins. It has all what designer need to build chatbot without coding.
    I like the interface and functionality. It goes very close with Facebook Messanger latest updates

    1. Joren Wouters

      I agree. ManyChat is really easy to use and you can build a chatbot in minutes. But when you need a chatbot without Facebook Messenger, ActiveChat is definitely a good alternative.

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