Which one is better? ManyChat vs ActiveChat

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By Joren Wouters Updated on

ManyChat and ActiveChat are both used for building chatbots without writing a single line of code, which means anyone can build a chatbot with them!

But which platform should you use? What are the differences between them? And which platform is better?

Let’s find out!

1. Interface

ManyChat

When you log in at Manychat, you will see a dashboard with on the left side a menu with different options and on the right side the content of each section. It is a really straightforward dashboard and easy to understand:

manychat-dashboard

When creating your chatbot, ManyChat has the best visual flow builder I have ever seen in a chatbot platform. The reason for this is that the interface looks really clean and it is really easy to use (even if you never created a chatbot before).

Inside the flow builder, each flow starts with a trigger (an event that activates the flow), and from there you can connect blocks to each other by simply dragging and dropping:

manychat-flow-builder

A block can be a message, an action, a condition or any other chatbot element that Manychat provides.

Moreover, you can test your chatbot flows directly inside the Manychat interface or on the channel that you are building the flow for (Facebook, Instagram, WhatsApp, etc):

manychat-test-in-interface

Furthermore, your chatbot flows can be divided over folders, which allows you to keep a good overview of all the chatbot flows in your Manychat account.

  • Visual Flow Builder
    Create chatbot dialogs with a visual flow builder.
  • Test chatbot
    Is it possible to test the chatbot before putting your new flows or changes live?
  • Interface easy to use?
    Is the chatbot platform easy-to-use?
  • Easy to setup a chatbot?
    Is it easy to set up your chatbot with this chatbot platform?

ActiveChat

ActiveChat also uses a Visual Flow Builder to build your chatbot flows:

activechat-visual-flow-builder

With this Visual Flow Builder, it is really easy to make your chatbot flow and connect messages with each other.

Besides, you can also test your chatbot in the interface itself, which looks like this:

activechat-test-chatbot

  • Visual Flow Builder
    Create chatbot dialogs with a visual flow builder.
  • Test chatbot
    Is it possible to test the chatbot before putting your new flows or changes live?
  • Interface easy to use?
    Is the chatbot platform easy-to-use?
  • Easy to setup a chatbot?
    Is it easy to set up your chatbot with this chatbot platform?

The winner: ManyChat

ManyChat wins on this subject. 

Manychat is more intuitive to use and has a better design than ActiveChat’s Flow Builder. I don’t say ActiveChat Builder has a bad design, but the design of ManyChat is better.

2. Chatbot Elements

ManyChat

Manychat provides all the chatbot elements you need to create your chatbot.

There are just two chatbot elements that I would like to point out.

The first one is the Conditions element. By using a condition, you can use logic inside your chatbot flows and create personalized conversations for your contacts.

Also, you have the Start flow element. With this element, you can start another flow within your Manychat account. This allows you to create a scalable chatbot, because you can just refer to other flows, instead of copy-and-pasting the same flow multiple times.

  • Delays
    Use delays between messages in your chatbot
  • Images
    Can you send images via your chatbot?
  • Video
    Can you send video via your chatbot?
  • Audio
    Can you send audio via your chatbot?
  • Attachments
    Can you send attachments via your chatbot?
  • Gallery (Horizontal list)
    Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
  • Vertical list
    Show a vertical list of items inside your chatbot
  • Emojis
    Can you use emojis inside your chatbot?
  • Persistent Menu
    Can you add a persistent menu to your chatbot?
  • Quick Replies
    Can you add quick replies to your chatbot where users can click on?
  • Buttons
    Can you add buttons to your chatbot where users can click on?
  • Free text input
    Can chatbot users freely type text to your chatbot whenever they want to?
  • Location sharing
    Can users share their location inside the chatbot?
  • Email validation
    When a chatbot user gives their email, can the platform validate it’s a correct email address?
  • Phone number validation
    When a chatbot user gives their phone number, can the platform validate it’s a correct phone number?
  • Date validation
    When a chatbot user gives a date, can the platform validate it’s a correct date?

ActiveChat

Just like ManyChat, ActiveChat has all the chatbot elements you need. They only don’t provide Vertical Lists and Location Sharing, but these are certainly not deal-breakers.

  • Delays
    Use delays between messages in your chatbot
  • Images
    Can you send images via your chatbot?
  • Video
    Can you send video via your chatbot?
  • Audio
    Can you send audio via your chatbot?
  • Attachments
    Can you send attachments via your chatbot?
  • Gallery (Horizontal list)
    Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
  • Vertical list
    Show a vertical list of items inside your chatbot
  • Emojis
    Can you use emojis inside your chatbot?
  • Persistent Menu
    Can you add a persistent menu to your chatbot?
  • Quick Replies
    Can you add quick replies to your chatbot where users can click on?
  • Buttons
    Can you add buttons to your chatbot where users can click on?
  • Free text input
    Can chatbot users freely type text to your chatbot whenever they want to?
  • Location sharing
    Can users share their location inside the chatbot?
  • Email validation
    When a chatbot user gives their email, can the platform validate it’s a correct email address?
  • Phone number validation
    When a chatbot user gives their phone number, can the platform validate it’s a correct phone number?
  • Date validation
    When a chatbot user gives a date, can the platform validate it’s a correct date?

No winner

Both platforms give you all the elements you need to build your chatbot.

ManyChat has one more: Location Sharing. But I think this is not enough to actually “win” this category. 

I also know that a lot of chatbots don’t even want to use the Location Sharing functionality.

3. Users

ManyChat

Within Manychat, you can add custom fields and tags to users. You can simply ask questions and save the answer of the user to a custom field or add a specific tag. With those custom fields and tags, you can create specific user segments (that you can use inside your chatbot flows).

In Manychat you can view all the contacts that talked to your chatbot in the “Contacts” tab. Within this tab, you can also filter on specific custom fields or tags or see all users from a specific segment (by clicking on that segment on the left):

manychat-contacts-overview

When you click on one of the individual contacts, you can see all the information stored for that user and by clicking on “Start chat” you can also see the chat history of that user:

manychat-contact-information

  • Custom fields
    Store information from your chatbot users inside fields. For example, you can ask for someone’s email and store it inside the “email” custom field.
  • Tags
    Add tags to users in your chatbot flows to organize and categorize contacts.
  • User segments
    Can you create user segments based on custom fields and tags?

ActiveChat

In ActiveChat you can see every conversation and all the information of the user in one overview:

activechat-users

With ActiveChat it is possible to assign custom fields and tags to users. Based on those custom fields and tags, you can almost filter any chatbot element in your chatbot flow.

Besides, you can segment your audience with custom fields and tags. And for example, send a broadcast to a segment of your users.

  • Custom fields
    Store information from your chatbot users inside fields. For example, you can ask for someone’s email and store it inside the “email” custom field.
  • Tags
    Add tags to users in your chatbot flows to organize and categorize contacts.
  • User segments
    Can you create user segments based on custom fields and tags?

No Winner

Both chatbot builders provide the functionality to assign custom fields and tags to users and segment them based on that.

So, no winner in this category.

4. Messages

ManyChat

Manychat provides broadcasts, sequences and also subscribing/unsubscribing from sequences.

What I really like about the sequences in ManyChat is that they are really organized. You can see the complete sequence in one overview and you also see which message is sent at which time, a really good feature.

manychat-sequence
An example sequence in ManyChat

With ManyChat it is possible to make a chatbot in any language, but it is not possible to easily translate this chatbot to different languages (because you need to do this manually and copy your complete chatbot).

  • Broadcasts
    Send a message to all or a part of your chatbot users at a specific date and time
  • Sequences
    Send messages on a pre-defined schedule with a certain time interval between those messages
  • Conditions
    Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
  • Multiple languages
    Is it possible to create a chatbot in multiple languages?
  • Easy to translate
    Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

ActiveChat

With ActiveChat you can make broadcast and sequences, just as with ManyChat.

Instead of having a separate section, you can make a sequence right from the visual flow builder in ActiveChat. 

Furthermore, you can make a chatbot in any language, but you cannot easily translate your chatbot to multiple languages (just like ManyChat, you have to manually copy all your chatbot flows).

  • Broadcasts
    Send a message to all or a part of your chatbot users at a specific date and time
  • Sequences
    Send messages on a pre-defined schedule with a certain time interval between those messages
  • Conditions
    Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
  • Multiple languages
    Is it possible to create a chatbot in multiple languages?
  • Easy to translate
    Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

No winner.

And again, no winner.

They both perform equally well on this subject.

Let’s move on to the next one.

5. AI & NLP

ManyChat

With ManyChat it is only possible to recognize keywords with your chatbot. Based on a keyword (or a group of keywords) your chatbot gives a certain response.

How this looks in ManyChat:

manychat-keywords

Unfortunately, is it no possible to grab the intent of the user, use synonyms or use entities.

You can achieve this by integrating ManyChat with DialogFlow. But ManyChat doesn’t have a direct integration with DialogFlow. Therefore, you can follow my tutorial on how you can create this integration yourself.

  • Keywords
    Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
  • Intents
    Trigger a chatbot flow by understanding the intent of the user.
  • Entities
    Capture specific information from sentences. For example, if a user says “veggie pizza”, the chatbot can understand it’s not a regular pizza, but a veggie pizza.
  • Dialogflow integration
    Does the chatbot platform provide a direct integration with Google’s AI Platform?

ActiveChat

With ActiveChat, it is possible to recognize keywords and understand the intent of the user:

activechat-intents

For each intent, you can determine multiple training phrases and respond with a simple message or a chatbot flow (called a “skill” in ActiveChat).

Besides that, ActiveChat provides a Dialogflow integration. With this integration, you can grab the intent of the user (but I think Dialogflow provides more languages than the built-in Intents of ActiveChat) and make use of Entities.

  • Keywords
    Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
  • Intents
    Trigger a chatbot flow by understanding the intent of the user.
  • Entities
    Capture specific information from sentences. For example, if a user says “veggie pizza”, the chatbot can understand it’s not a regular pizza, but a veggie pizza.
  • Dialogflow integration
    Does the chatbot platform provide a direct integration with Google’s AI Platform?

Winner: ActiveChat

With ActiveChat you can understand the intent of the user and they provide a Dialogflow integration, and therefore wins.

With ManyChat it is also possible to integrate with DialogFlow, but then you need to follow my tutorial or need a third-party platform (Janis) for this.

6. Channels

ManyChat

With Manychat you can publish your chatbot on your website, Facebook Messenger, Instagram, WhatsApp, Telegram, SMS and Email.

This allows you to make an omnichannel chatbot experience for your users. So for example, when someone gives a certain response on Facebook Messenger, you could send an email based on that response.

With SMS, you need to connect your ManyChat account to a Twilio account. Then, ManyChat will handle the chatbot part and all the chat logic, and Twilio will take care of receiving and sending the text messages (additional costs for Twilio apply).

Moreover, you can also merge contacts across channels (based on their email or phone number). For example, if someone contacts you via Facebook Messenger and later on via Instagram, Manychat can understand that is the same person and merge that contact into one.

  • Website
    Can you publish your chatbot on your website?
  • Facebook
    Can you publish your chatbot on Facebook?
  • Instagram
    Can you publish your chatbot on Instagram?
  • Whatsapp
    Can you publish your chatbot on WhatsApp?
  • Telegram
    Can you publish your chatbot on Telegram?
  • SMS
    Can you publish your chatbot on SMS?
  • Slack
    Can you publish your chatbot on Slack?
  • Skype
    Can you publish your chatbot on Skype?
  • Email
    Can you publish your chatbot on email?

ActiveChat

With ActiveChat it is possible to put a chatbot on your website, Facebook Messenger, Telegram, SMS and even send automated e-mails. So, it is possible to make an omnichannel chatbot experience for your users.

For sending SMS messages, you need to connect your Activechat account to Twilio. ActiveChat will handle the chatbot logic, and Twilio takes care of receiving and sending text messages (additional costs for Twilio apply).

What is also a benefit, is that sending e-mails to your subscribers won’t cost you more money, because this is handled with an integration with your own website/email server.

  • Website
    Can you publish your chatbot on your website?
  • Facebook
    Can you publish your chatbot on Facebook?
  • Instagram
    Can you publish your chatbot on Instagram?
  • Whatsapp
    Can you publish your chatbot on WhatsApp?
  • Telegram
    Can you publish your chatbot on Telegram?
  • SMS
    Can you publish your chatbot on SMS?
  • Slack
    Can you publish your chatbot on Slack?
  • Skype
    Can you publish your chatbot on Skype?
  • Email
    Can you publish your chatbot on email?

The winner: Manychat

Manychat provides two channels more than ActiveChat: Instagram and WhatsApp.

Therefore, they win this category.

7. Integrations

ManyChat

ManyChat has a built-in live chat, which is called the Inbox. By using the Inbox, you can hand over the conversation from your chatbot to one of your customer support agents.

What I really like about Manychat’s Inbox is that they also provide an iOS app and Android app, so you can respond to user inquiries on the go.

Manychat also provides Manychat Inbox Pro, which is a more advanced live chat and comes with agent chat analytics, groups of live chat agents and auto-assignment rules.

Furthermore, Manychat provides direct integrations with:

Moreover, ManyChat has its own App store which allows third-party developers to create their own integrations with ManyChat. Currently, the App Store has 38 apps, but I think this will grow over the years:

manychat-app-store

 

  • Livechat
    Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
  • Zapier
    Direct integration with Zapier, one of the largest integration platforms in the world.
  • Make (formerly Integromat)
    Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
  • Google Sheets
    Direct integration with Google Sheets, to store or retrieve data from sheets.
  • Webhooks
    Can you call an API inside your chatbot flow to send or get data from other applications?

ActiveChat

ActiveChat has a built-in live chat, which is the most important integration of any chatbot builder.

Unfortunately, ActiveChat does not provide direct integrations with Zapier and Make (formerly Integromat), which is a drawback. It is, however, possible to integrate ActiveChat with Zapier, but you need a JSON webhook for this.

ActiveChat does have integrations with Google Sheets and Google Calendar. Also, you can make API calls to other applications.

  • Livechat
    Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
  • Zapier
    Direct integration with Zapier, one of the largest integration platforms in the world.
  • Make (formerly Integromat)
    Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
  • Google Sheets
    Direct integration with Google Sheets, to store or retrieve data from sheets.
  • Webhooks
    Can you call an API inside your chatbot flow to send or get data from other applications?

The winner: ManyChat

ManyChat provides a Zapier and Make (formerly Integromat) integration, while ActiveChat doesn’t.

Therefore, they win on this subject.

8. Marketing

ManyChat

When it comes to Marketing for chatbots, Manychat is one of the best chatbot platforms out there.

You can add a Facebook Messenger widget to your website and send pro-active messages based on the URL that users are on. Moreover, you can also create your own landing pages with your Facebook Messenger chatbot.

Moreover, on Facebook you can:

  • Create Ref URLs that go to a specific chatbot flow
  • Automatically reply to Facebook Comments
  • Send one-time notifications
  • Send Recurring Notifications
  • Connect a Facebook ad to your Messenger chatbot
  • Send Sponsored Messages via Facebook Messenger

On Instagram, you can:

  • Automatically reply to Instagram comments
  • Send replies to Instagram users who mention your Instagram handle in their Instagram Stories

And via WhatsApp, you can send Message Templates.

Basically, ManyChat provides almost all marketing possibilities you need for your chatbot.

The only drawback is that Manychat doesn’t provide a native website widget.

  • Facebook website widget
    Embed your chatbot as a Facebook Widget on your website.
  • Native website widget
    Embed your chatbot as a native widget (your own branding & colors) on your website.
  • Landing pages
    Can you create a simple landing page to drive users to your chatbot?
  • Facebook Ads
    Start a conversation with your chatbot when someone clicks on a Facebook Ad
  • One-Time Notification
    Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
  • Facebook comments auto-reply
    Automatically reply with your chatbot to users who comment on your Facebook Posts
  • Button creator
    Add a button to your website to drive users to your chatbot
  • Custom URLs for your chatbot
    Generate a simple URL that can be shared anywhere to send users to your chatbot

ActiveChat

With ActiveChat it is possible to put a Facebook Messenger widget on your website and a native website widget on your website (same as your website’s branding):

activechat-fb-widget
activechat-native-widget

Moreover, you can send tailored proactive messages to users based on the website URL they currently are:

activechat-website-messages

And you can even take it further, for example, by checking on the number of page visits. With this, you can send extremely tailored messages to the user. For example, you can make a different message for a user who is coming for the second time to the pricing page than for a user who visits the pricing page for the first time.

Furthermore, it is possible to connect Facebook Ads to your chatbot, to make landing pages and to make QR Codes and custom URLs to your chatbot, which is really useful if you want to attract people to your chatbot.

Unfortunately, it is not possible to use the One-Time Notification, Recurring Notifications and to automatically reply to Facebook comments.

  • Facebook website widget
    Embed your chatbot as a Facebook Widget on your website.
  • Native website widget
    Embed your chatbot as a native widget (your own branding & colors) on your website.
  • Landing pages
    Can you create a simple landing page to drive users to your chatbot?
  • Facebook Ads
    Start a conversation with your chatbot when someone clicks on a Facebook Ad
  • One-Time Notification
    Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
  • Facebook comments auto-reply
    Automatically reply with your chatbot to users who comment on your Facebook Posts
  • Button creator
    Add a button to your website to drive users to your chatbot
  • Custom URLs for your chatbot
    Generate a simple URL that can be shared anywhere to send users to your chatbot

The winner: It depends

If you want to have a native widget on your website (without Facebook Messenger), I would go with ActiveChat.

Otherwise, I would go with Manychat because they provide way more marketing possibilities.

9. Pricing

ManyChat

Manychat provides a free plan that stays free forever. This plan comes with 1000 contacts and has the basic features of ManyChat (enough to make a good chatbot).

If you want more features or have more than 1000 contacts, you can upgrade to the Pro plan, which costs 15$ per month (a really low price):

manychat-pricing

The price of the Pro plan goes up with the number of contacts your chatbot has. 1K contacts result in $25 per month and 5K contacts is $45 per month.

This plan also comes with a 7-day free trial that you can use to test out the Pro features of ManyChat. Besides that, there is also a 30-day money-back guarantee, no questions asked.

Moreover, Manychat also provides Manychat Inbox Pro and that costs $99 per month. This comes with 3 live chat seats:

manychat-inbox-pro-pricing

If that’s not enough, you can add one extra live chat seat for $39 per month.

 

  • Free trial
    Does the chatbot platform provide a free trial?
  • Free plan
    Does the chatbot platform provide a free plan?
  • Price per month
    What is the lowest price per month for creating a chatbot on this platform?
    15
  • Monthly pricing available?
    Is it possible to pay monthly?
  • Money back guarantee
    Is there a money-back guarantee in case you are not satisfied with the platform?

ActiveChat

ActiveChat pricing starts at $149 per month. This plan comes with live chat, all channels, the visual chatbot builder and 3 live chat agent seats. For every plan, they also charge a $399 one-time setup fee:

Pricing of Activechat

If you want more features, you need to with their Company plan, which costs $490 per month and also gives you access to knowledge management, AI live chat hints, question answering, all integrations and their analytics.

  • Free trial
    Does the chatbot platform provide a free trial?
  • Free plan
    Does the chatbot platform provide a free plan?
  • Price per month
    What is the lowest price per month for creating a chatbot on this platform?
    149
  • Monthly pricing available?
    Is it possible to pay monthly?
  • Money back guarantee
    Is there a money-back guarantee in case you are not satisfied with the platform?

The winner: ManyChat 

This is a win for ManyChat.

ManyChat has a far lower price than ActiveChat and is therefore more attractive to buy.

10. Analytics

ManyChat

Manychat provides an Insights dashboard where you can see how many contacts you have per channel:

manychat-contacts-analytics

Furthermore, you can see how these contacts have evolved over time:

manychat-active-contacts-analytics

Likewise, you can determine your own conversion events inside your chatbot flows and then see how many people reached those conversion events:

manychat-conversion-event-analytics

And these conversion events are not limited to your chatbot funnels. You can also install the Manychat Pixel (similar to a Facebook Pixel) on your website and track conversions on your website of people coming from your chatbot. For example, when someone clicks on a button in Messenger and then converts on your website, this pixel will track that conversion back to your Manychat account.

Moreover, Manychat also provides flow analytics. For each block inside your flows, you can track to how many contacts this message was delivered, how many contacts opened it and how many contacts clicked on it (if the message contains a button / quick reply):

manychat-flow-analytics

By using these flow analytics, you can easily improve your Manychat flows for better conversion.

There are only two drawbacks about the analytics in Manychat:

  1. There is no overview of unmatched user input. If a user filled in a phrase that did not get a response, you cannot get this information in your ManyChat dashboard. This is a disadvantage because it does not allow you to improve the automatic answers of your chatbot.
  2. It’s not possible to see the flow analytics for a specific time period

But in general: by using Manychat’s analytics you can definitely analyze how well your chatbot is doing and how you can improve your chatbot funnels!

 

  • Dashboard
    Dashboard that provides general analytics of your chatbot.
  • User input
    Get the input from users that your chatbot didn’t understand.
  • Sent messages
    The number of messages that were sent by your chatbot.
  • Open rate
    The percentage of chatbot users that opened a message inside your chatbot.
  • Click rate
    The percentage of chatbot users that click on a button inside your chatbot.
  • Conversion rate
    The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
  • Fall back rate
    The percentage of interactions where the chatbot did not know an answer to a question.
  • Custom dashboards/reports
    Can you create your own dashboard or reports?

ActiveChat

ActiveChat provides really minimal analytics. You can only see the number of users and user growth:

activechat-analytics

Just like with ManyChat, I also made a User Input Dashboard for ActiveChat, which allows you to easily improve the answers of your chatbot.

  • Dashboard
    Dashboard that provides general analytics of your chatbot.
  • User input
    Get the input from users that your chatbot didn’t understand.
  • Sent messages
    The number of messages that were sent by your chatbot.
  • Open rate
    The percentage of chatbot users that opened a message inside your chatbot.
  • Click rate
    The percentage of chatbot users that click on a button inside your chatbot.
  • Conversion rate
    The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
  • Fall back rate
    The percentage of interactions where the chatbot did not know an answer to a question.
  • Custom dashboards/reports
    Can you create your own dashboard or reports?

The Winner: ManyChat

This is a clear win for ManyChat.

ManyChat provides way more analytics than ActiveChat.

11. eCommerce

ManyChat

With Manychat, you can receive payments through your chatbot by using the Stripe or Paypal integration.

  • Payments
    Collect payments inside your chatbot
  • Shopify
    Direct integration with Shopify to get products, order information and cart data.
  • WooCommerce
    Direct integration with WooCommerce to get products, order information and cart data.
  • Buy directly within the chatbot
    Ability for chatbot users to buy products or services directly from a chatbot
  • Cart abandonment
    Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

ActiveChat

ActiveChat provides integrations with Shopify and WooCommerce. With these integrations, you can:

  • Show categories 
  • Show products
  • Add products to your cart
  • Create orders
  • Upsell and Cross-sell

And this is all possible within the chatbot.

They only don’t provide cart abandonment and standalone payments.

  • Payments
    Collect payments inside your chatbot
  • Shopify
    Direct integration with Shopify to get products, order information and cart data.
  • WooCommerce
    Direct integration with WooCommerce to get products, order information and cart data.
  • Buy directly within the chatbot
    Ability for chatbot users to buy products or services directly from a chatbot
  • Cart abandonment
    Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

The Winner: It depends.

If you want to have standalone payments without having a Shopify or WooCommerce webshop, you need to go with ManyChat.

Otherwise, I would go with ActiveChat, because they provide direct integrations with Shopify and WooCommerce.

12. Templates & Cloning

ManyChat

ManyChat provides 19 templates which you can directly install to make your chatbot. These include free templates and templates only available for Pro users.

With ManyChat it is possible to make a chatbot template and share it with others. This is really useful when you are making multiple chatbots who do the same thing (for example, Lead generation). 

Furthermore, it is possible to duplicate your chatbot flows and chatbot elements.

  • Templates
    How many pre-built templates does the chatbot platform provide?
    35
  • Make template
    Can you make templates yourself?
  • Share template
    Can you share self-created templates with others?
  • Duplicate chatbot flows
    Is it possible to duplicate chatbot flows, so you can easily reuse them?
  • Duplicate chatbot elements
    Is it possible to duplicate chatbot elements, so you can easily reuse them?

ActiveChat

ActiveChat provides 18 templates which you can directly install to create your chatbot.

Moreover, you can also duplicate your chatbot flows and chatbot elements, so you can easily reuse them.

Unfortunately, it is not possible to make templates yourself and share these with others.

  • Templates
    How many pre-built templates does the chatbot platform provide?
    18
  • Make template
    Can you make templates yourself?
  • Share template
    Can you share self-created templates with others?
  • Duplicate chatbot flows
    Is it possible to duplicate chatbot flows, so you can easily reuse them?
  • Duplicate chatbot elements
    Is it possible to duplicate chatbot elements, so you can easily reuse them?

The Winner: ManyChat

They both have around the same amount of templates you can use.

But ManyChat provides the possibility to make these templates yourself and share them with others, while this isn’t possible with ActiveChat.

13. Optimization

ManyChat

In Manychat, you can do A/B testing by using the Randomizer element. This element allows you to split the traffic inside a chatbot flow up to 6 different variations:

manychat-randomizer-element

  • A/B Testing
    Can you optimize your chatbot flows by performing A/B tests?

ActiveChat

With ActiveChat it is not possible to do any optimization, such as A/B Testing.

  • A/B Testing
    Can you optimize your chatbot flows by performing A/B tests?

The winner: ManyChat

With ManyChat you can do A/B Testing, while you can’t with ActiveChat.

14. Support

ManyChat

ManyChat provides extensive tutorials on how to make a chatbot and all the features of their platform. They also have proper documentation and good customer support.

What I also love about ManyChat is that they have a large Facebook community (100K+ members) in which you can ask all kinds of questions and learn more about the platform.

  • Tutorials
    Does the chatbot platform provide tutorials on how to use its platform?
  • Documentation
    Does the chatbot platform provide documentation on how to use its platform?
  • Customer support
    Does the chatbot platform provide customer support?

ActiveChat

Just like ManyChat, provides ActiveChat tutorials on how to make chatbots with their platform.

Moreover, they have extensive documentation in which they explain almost every feature they have.

Furthermore, they provide customer support via email.

Just as ManyChat, they also have an active Facebook community with 3100 members who are willing to help you when you get stuck.

  • Tutorials
    Does the chatbot platform provide tutorials on how to use its platform?
  • Documentation
    Does the chatbot platform provide documentation on how to use its platform?
  • Customer support
    Does the chatbot platform provide customer support?

No Winner

And again, No Winner.

They both provide tutorials, documentation and good customer support for their platform. Also, they both have a community with members who are willing to help you at any time.

Which one is the winner?

It depends on what you want.

If you want to use Facebook Messenger, Instagram and WhatsApp as your channels, then I would recommend ManyChat. ManyChat has a far better Facebook growth tools than ActiveChat, and ActiveChat does not have the Instagram and WhatsApp channels.

Go to ManyChat

But, if you want to provide a widget on your website that matches your website’s branding, you need to go for ActiveChat. 

Go to ActiveChat

Comments (2)

  1. Wan Mohd Afendi

    Clearly, ManyChat wins. It has all what designer need to build chatbot without coding.
    I like the interface and functionality. It goes very close with Facebook Messanger latest updates

    1. Joren Wouters

      I agree. ManyChat is really easy to use and you can build a chatbot in minutes. But when you need a chatbot without Facebook Messenger, ActiveChat is definitely a good alternative.

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