MobileMonkey Review

By Joren Wouters Updated on

MobileMonkey

Mobile Monkey is chatbot software for chatbots on websites, Facebook Messenger and SMS. It is even one of the favorite Facebook Marketing tools from Neil Patel and in the top 20 of the most searched chatbot brands. So, should you buy this chatbot software to build your chatbots with?

Let’s dive in!

For writing this review about MobileMonkey, I used the criteria of my post “How to choose the best chatbot software“.

User Interface

The interface of MobileMonkey is clean and gives a good overview. On the left side a menu is provided with the various functions of the MobileMonkey software:

mobilemonkey-dashboard

What I really like about their dashboard, is when you log in, you will see the “10-minute chatbot checklist”:

mobilemonkey-chatbot-checklist

In this checklist, you get a good overview of the tasks you can do to improve your chatbot experience.

For building your chatbot, MobileMonkey makes use of “Dialogues”. In each dialogue, you can select several messages to show to the user to make a good conversation. An example of a dialogue is showing the products of your webshop. These dialogues can be divided into “Folders”, which you name yourself. A really nice feature to keep everything structured:

mobilemonkey-dialogues

Using the dialogues in MobileMonkey, you can also refer from one dialogue to another. So after someone browsed through all of your products, maybe the person is interest in talking to a sales rep, so you can send the customer to that dialogue.

What is also really useful, is that in the right corner, they provide a button for support. Right from their interface, you have support for creating your chatbot. A really useful feature when you get stuck.

Moreover, you can test your chatbot in Messenger, before it actually goes live.

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

Chatbot elements

MobileMonkey provides a wide range of elements to build your own chatbot.

They even have two extra elements, which are worth mentioning:

  1. Send an Email (Pro feature)
    With this element, you can automatically send an e-mail. This could be to the admin, this could be to a sales rep, or to the customer self. Really nice feature!
  2. Forms
    You can include a complete form within your chatbot.
  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

 

Users

Within MobileMonkey it is really easy to add custom fields and tags to users. You could ask a question to a user and the response of the user can be stored in a custom field. With these custom fields and tags you can make user segments, called “Audiences”. Then you can send specific broadcasts to these users.

In MobileMonkey you have a good overview of all the leads you got through your chatbot and you can also see the specific details per lead:

mobilemonkey-leads

  • Custom fields
  • Tags
  • User segments

 

Messages

MobileMonkey provides broadcasts, sequences and subscribing/unsubscribing from sequences. Unfortunately, they don’t provide conditions. So it is not possible to use certain logic or calculations in your chatbot flows.

Also, like many other chatbot software, you can make a chatbot in any language with Mobile Monkey. But it is not possible to have a chatbot in multiple languages at the same time.

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

AI & NLP

MobileMonkey only provides keyword recognition, in which it is also possible to group certain keywords together:

mobilemonkey-keywords

Intents and synonyms (for example) are however not possible. Also, a DialogFlow integration is not provided.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

Channels

Mobile Monkey provides multiple channels to put your chatbot on: Websites, Facebook Messenger and SMS. So it is possible to make an omnichannel chatbot experience for your users.

I must say that the SMS channel is only available for the United States and Canada right now. So if you are outside those zones, it is not possible to use it.

Moreover, with Mobile Monkey you can send an email as a confirmation to an admin, a sales rep or the customer. So it’s not possible to make complete email campaigns, but you can send confirmation emails with Mobile Monkey.

  • Website
  • Facebook
  • SMS
  • Slack
  • Whatsapp
  • Telegram
  • Skype
  • Email

Integrations

MobileMonkey has a built-in live chat integration, which is the most important integration of every chatbot software. Also, they have a mobile app for their live chat, so you can talk to your customers when you are on the go. Really good!

Next to live chat, MobileMonkey also provides an integration with Zapier, which allows you to connect your chatbot with almost every software on earth.

Moreover, you can make your own webhooks using the MobileMonkey API.

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

Marketing

For marketing, MobileMonkey provides extremely well. They provide every feature on the list, except for the button creator. But this does not matter much, because they do provide all the other features.

What makes Mobile Monkey unique is its website widget. They call it the Omnichat widget and it is capable of the following:

  • If a user is logged in to Facebook Messenger, show a Facebook Messenger widget
  • When the user is not logged in to Facebook Messenger, show a native website widget

mobilemonkey-chat-widget-settings

This is really useful and also a feature that other chatbot software don’t provide.

Moreover, you can also customize the native website widget so that it matches the branding or your website:

mobilemonkey-chat-widget

And also decide when you want to show the chat widget:

mobilemonkey-chat-widget-behavior

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

Pricing

MobileMonkey provides no free trial, but they do provide a free plan. This free plan comes with enough features to test out the platform and decide whether it is a good fit for you. It includes 1000 messages per month, Mobile Monkey branding, sequences and setting up one keyword.

The next pricing package (Pro plan) is $14,25 per month for 2000 messages per month, which also comes with additional features:

  • SMS tools
  • Scheduled broadcasts
  • Mobile Monkey API
  • Zapier Integration

Then there are two additional plans: Pro Unicorn and the Team plan:

mobilemonkey-pricing

What is important to mention is that two important features: Facebook Ads and Analytics of your chatbot will only be available in the Pro Unicorn plan.

  • Free trial
  • Free plan
  • Price per month
    19
  • Monthly pricing available?
  • Money back guarantee

Analytics

Mobile Monkey provides good analytics to improve your chatbot. They got a dashboard which shows you your total contacts, new contacts, open rate, conversions and number of sessions:

mobilemonkey-analytics

Moreover, you can analyze which questions didn’t get an answer of the chatbot. By analyzing this, you can easily improve the answers of your chatbot:

mobilemonkey-unanswered-questions

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

 

eCommerce

MobileMonkey does not have integrations with any eCommerce software.

But, because of their integration with Zapier, it is possible to connect MobileMonkey with your eCommerce software (if that software has Zapier integration as well).

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

 

Templates & Cloning

MobileMonkey provides 23 templates, which are all free.

Furthermore, they do provide a Template Sharing feature, but for this you need the Team plan, which is $299 per month (a little bit expensive).

Also, you can duplicate your chatbot flows and your chatbot elements.

  • Templates
    23
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

Optimization

It is not possible to do any optimization (like A/B testing) in MobileMonkey.

  • A/B Testing

Support

MobileMonkey has extensive tutorials on how to make chatbots.

Besides, they have good documentation and customer support if you have any questions.

Moreover, they have a Facebook community with

  • Tutorials
  • Documentation
  • Customer support

 

Conclusion

So, should you buy Mobile Monkey to build your chatbots with?

Yes, you should.

MobileMonkey provides you with everything you need to build your chatbot. From a live chat integration (with mobile app), to keyword recognition, to a lot of chatbot elements, to various tools to grow your chatbot. MobileMonkey has almost everything you need to start with chatbots.

There are only a few drawbacks of Mobile Monkey:

  • You cannot use conditions in your chatbot flows
  • It is not possible to use AI to improve the answers of your chatbot
  • No eCommerce integrations

Comments (2)

  1. Lilliana Brunke

    This blog about MobileMonkey has helped me a lot.

    1. Joren Wouters

      Thank you Lilliana! 🙂

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