MobileMonkey Review

Mobile Monkey is a chatbot platform for creating chatbots on websites, Facebook Messenger, Instagram and SMS.

It is even one of the favorite Facebook Marketing tools of Neil Patel and in the top 20 of the most searched chatbot brands. So, should you buy this chatbot platform to build your chatbots with?

Let’s dive in!

User Interface

When you log in at MobileMonkey, the dashboard gives you an overview of the main analytics of last week and some get started guides:

In the top-bar, you have the menu that you can use to navigate through the MobileMonkey platform.

If you want to create your chatbot, MobileMonkey makes use of “Dialogues” (these are just chatbot flows). In each dialogue, you can select several elements to your users (these are called “Widgets”) and ask information to the user:

As you can see on the image above, you can structure your dialogues into folders, so that you can keep everything structured.

What is also really useful, is that in the right corner, they provide a button for support. Right from their interface, you have support for creating your chatbot. A really useful feature when you get stuck.

Moreover, you can preview your chatbot and test it before it actually goes live:

Overall, the user interface of MobileMonkey is pretty easy to use and it’s easy to setup a chatbot. The only drawback I can think of is that they do not provide a Visual Flow builder (which has almost become the standard now).

This is especially important when you are using conditions. In MobileMonkey, you can just tell if a widget must be send to the user based on certain criteria:

But when you have a lot of options (for example – 8 options), this would mean that you have 8 widgets under each other, which makes it pretty hard to still have a good overview of your chatbot flow.

• Visual Flow Builder
• Test chatbot
• Interface easy to use?
• Easy to setup a chatbot?

Chatbot elements

Chatbot elements in MobileMonkey are called Widgets and MobileMonkey provides a wide range of elements to build your own chatbot:

One element worth mentioning is Forms. With this element, you can include a complete form within your chatbot that is asked to your user in a conversational manner:

• Delays
• Images
• Video
• Audio
• Attachments
• Gallery (Horizontal list)
• Vertical list
• Emojis
• Persistent Menu
• Quick Replies
• Buttons
• Free text input
• Location sharing
• Email validation
• Phone number validation
• Date validation

 

Users

Within Mobilemonkey, you have a complete overview of all the leads you got through your chatbot:

And when you click on one of them, you can also see the specific details per lead:

Moreover, it is really easy to add custom fields and tags to users. You could ask a question to a user and the response of the user can be stored in a custom field. With these custom fields and tags you can make user segments, called “Audiences”. Then you can send specific broadcasts to these users.

 

Messages

MobileMonkey provides broadcasts, sequences and subscribing/unsubscribing from sequences.

Moreover, you can also creates conditions in dialogues, so you can create a personalized chat experience for your users.

Also, like many other chatbot platforms, you can make a chatbot in any language with Mobile Monkey. But it is not possible to easily translate your chatbot to different languages (because you need to manually copy and translate all your dialogues).

AI & NLP

MobileMonkey only provides keyword recognition, in which it is also possible to group certain keywords together and create a response for it:

Unfortunately, understanding the intent of the user and using entities are not possible. Also, MobileMonkey does not provide a Dialogflow integration.

• Keywords
• Intents
• Entities
• Dialogflow integration

Channels

Mobile Monkey provides multiple channels to put your chatbot on: Websites, Facebook Messenger, Instagram and SMS. So it is possible to make an omnichannel chatbot experience for your users.

I must say that the SMS channel is only available for the United States and Canada right now. So if you are outside those zones, it is not possible to use it.

• Website
• Facebook
• Instagram
• Whatsapp
• Telegram
• SMS
• Slack
• Skype
• Email

Integrations

MobileMonkey has a built-in live chat integration, which is the most important integration of every chatbot software. Also, they have a mobile app for their live chat, so you can talk to your customers when you are on the go. Really good!

Next to live chat, MobileMonkey also provides an integration with Zapier, which allows you to connect your chatbot with almost every software on earth.

Moreover, you can send data directly from MobileMonkey to Google Sheet and you can make your own webhooks using the MobileMonkey API.

• Livechat
• Zapier
• Integromat
• Google Sheets
• Webhooks

Marketing

For marketing, MobileMonkey provides extremely well. They provide every feature on the list!

What makes Mobile Monkey unique is its website widget. They call it the Omnichat widget and it is capable of the following:

• If a user is logged in to Facebook Messenger, show a Facebook Messenger widget
• When the user is not logged in to Facebook Messenger, show a native website widget

This is really useful and also a feature that other chatbot platforms don’t provide.

Moreover, you can also customize the native website widget so that it matches the branding on your website:

And also decide when you want to show the chat widget:

• Facebook website widget
• Native website widget
• Landing pages
• Facebook Ads
• One-Time Notification
• Facebook comments auto-reply
• Button creator
• Custom URLs for your chatbot

Pricing

MobileMonkey provides a free plan, that you can use to create your own basic Instagram chatbot. It comes with enough features to test out the platform and decide whether it is a good fit for you. It includes 250 contacts per month, Mobile Monkey branding, automatically replying to story mentions and using 5 keywords.

The next pricing plan (Instachamp Platinum) is $9,95 per month for 500 brand-free messages per month, which also comes with 1,000 contacts, unlimited keywords, unlimited story mention replies and collecting phone numbers and emails. It is also important to understand that this channel still only includes Instagram:

If you want to extend to other channels (such as Facebook, your website and SMS) you need to go with the MobileMonkey Startup Edition, which is the most advanced plan of MobileMonkey and comes with almost all the features of the platform.

• Free trial
• Free plan
• Price per month
  9.95
• Monthly pricing available?
• Money back guarantee

Analytics

Mobile Monkey provides good analytics to improve your chatbot. It provides a dashboard with the total contacts, daily contacts and sessions, your most important dialogues, triggered keywords and unanswered questions:

One of the most important things here is that to you can analyze which questions didn’t get an answer of the chatbot. By analyzing this, you can easily improve the answers of your chatbot.

• Dashboard
• User input
• User retention
• Sent messages
• Open rate
• Click rate
• Conversion rate
• Fall back rate
• Volunteer users
• Custom dashboards/reports

 

eCommerce

MobileMonkey does not have integrations with any eCommerce software.

But, because of the integration with Zapier, it is possible to connect MobileMonkey with your eCommerce platform (if that software has a Zapier integration as well).

• Payments
• Shopify
• WooCommerce
• Buy directly within the chatbot
• Cart abandonment

 

Templates & Cloning

MobileMonkey provides 23 templates, which are all free.

Furthermore, they do provide a Template Sharing feature, but for this you need the Team plan, which is $299 per month (a little bit expensive).

Also, you can duplicate your chatbot flows and your chatbot elements.

• Templates
  23
• Make template
• Share template
• Duplicate chatbot flows
• Duplicate chatbot elements

Optimization

It is not possible to do any optimization (like A/B testing) in MobileMonkey.

• A/B Testing

Support

MobileMonkey has extensive tutorials on how to make chatbots.

Besides, they have good documentation and customer support if you have any questions.

• Tutorials
• Documentation
• Customer support

 

Conclusion

So, should you buy Mobile Monkey to build your chatbots with?

Yes, you should.

MobileMonkey provides you with everything you need to build your chatbot. From a live chat integration (with mobile app), to keyword recognition, to a lot of chatbot elements, to various tools to grow your chatbot. MobileMonkey has almost everything you need to start with chatbots.

There are only a few drawbacks of Mobile Monkey:

• They do not provide a Visual Flow Builder
• It is not possible to use AI to improve the answers of your chatbot
• No eCommerce integrations