There are hundreds of chatbot builders and it seems like every day a new one is popping up.
But which chatbot builders are the most popular ones?
To figure this out, I looked at how many times each chatbot builder is Googled in 2020. In total, I analyzed 178 chatbot builders across 189 countries.
And here are the results:
The winner: ManyChat
For the second year in a row, is ManyChat the winner.
They were the winner in 72 countries all over the world. And every month, ManyChat is searched 318,930 times.
5 most popular chatbot builders in 2020 (by Google Search volume)
The 5 most popular chatbot builders make up for 522,410 Google searches each month:
5 most popular chatbot builders in 2020 (by Country)
And these are the most popular chatbot builders if we look at the number of countries they were the winner:
Top 50 Chatbot builders in 2020
This table will show you the top 50 chatbot builders with their monthly searches across the world:
| Chatbot software | Total |
|---|---|
| ManyChat | 318930 |
| DialogFlow | 82640 |
| Chatfuel | 79130 |
| MobileMonkey | 21100 |
| Haptik | 20610 |
| Infobip | 20070 |
| Liveperson | 16680 |
| Tidio | 15470 |
| EZ Texting | 12290 |
| Gupshup | 11290 |
| Microsoft Bot Framework | 9430 |
| Cliengo | 6770 |
| Amazon Lex | 6560 |
| Yellow Messenger | 5730 |
| Instabot | 4470 |
| Conversica | 4440 |
| Landbot | 3380 |
| Spectrm | 2740 |
| Flashchat | 2680 |
| Unibot | 2610 |
| Botsify | 2500 |
| Userlike | 2270 |
| Imimobile | 2070 |
| Botmother | 2060 |
| Wit.ai | 2050 |
| Flow XO | 1950 |
| Pandorabots | 1940 |
| Aivo | 1740 |
| Conversocial | 1670 |
| Recart | 1620 |
| Botkit | 1480 |
| Bold360 | 1090 |
| Trengo | 1050 |
| Chatmatic | 1030 |
| Botnation AI | 1020 |
| Quriobot | 1020 |
| AskHR | 1000 |
| IBM Watson Assistant | 1000 |
| Portal.chat | 970 |
| Userbot | 960 |
| Snatchbot | 930 |
| KLoBot | 920 |
| Botpress | 900 |
| Collect.chat | 900 |
| Re:amaze | 850 |
| Avaamo | 720 |
| Activechat | 710 |
| Whisbi | 710 |
| Engati | 700 |
| Octane AI | 680 |
What do you think?
Now I have a question for you: What do you think?
Do you think the Google searches reflect the popularity of chatbots?
And maybe even the user base of the different chatbot builders?
Let me know by leaving a comment below!
P.S. If you have questions about the research or want access to the raw data, I have prepared a file for you here.
More interesting and helpful would be to research which are actually the most popular chatbot platforms and why. All you are highlighting here is brand recognition. For example, when I search for ‘best chatbot platform’ I get a completely different result. And if I use G2, say, which is not paid-for promotional content, I get another set of results.
I agree. But currently, that is not possible. To determine which chatbot builders are the most popular, we need to know the number of users on every chatbot builder. But not all chatbot builders are willing to give that information. So, I think the number of Google searches is the next best objective measure we can use.
Belize also uses Manychat 🙂
Good to know! 🙂