ChatBot.com Review 2025: Features, Pros and Cons, Pricing

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By Joren Wouters Updated on

ChatBot.com is a chatbot platform to launch AI-driven chatbots instantly. But, should you use this platform to create your chatbots?

In this in-depth ChatBot.com Review, I will cover all its features, its pros and cons, and their pricing. Of course, I will explain when you should use this chatbot platform.

Let’s dive in!

Our Verdict

Our Verdict

ChatBot.com is one of the best chatbot platforms to create a website chatbot for small to medium businesses.

It has an easy-to-use flow builder, you can collect customer data, use conditions in your chatbot flows, built-in AI features, LiveChat integration, add a native widget to your website and easily improve the answers of your chatbot with Training.

It has a 14-day free trial and the paid plan starts at $52/month.

Pros

  • Easy-to-use Flow Builder
  • Collect user info by using custom fields
  • Built-in AI: Intents, Entities, Knowledge Base
  • Publish chatbot on website, Slack and Facebook
  • Website widget & Send Proactive messages
  • LiveChat integration
  • Easily improve your chatbot by detecting unanswered questions

Cons

  • No overview of all flows in your chatbot
  • No marketing possibilities on Facebook
chatbot-com-logo
Go to ChatBot.com
4.2
Plans cost
$52 to $499
Introductory offer
14-Day Free Trial
Ease of Use, Flow Builder,
Ease of Use, Flow Builder, Built-in AI, Website Widget, Support

What is ChatBot.com?

ChatBot.com is a chatbot platform to create and deploy chatbots on websites, Facebook and Slack.

By using its platform, you can automate your customer support and design smooth customer experiences.

The homepage of Chatbot.com

Key features of ChatBot.com include:

  • Easy-to-use flow builder to build your automations
  • AI Knowledge Base that is trained on your data
  • Widget on your website that sends proactive messages to customers
  • LiveChat integration to hand over conversations to human agents
  • Zapier and Make.com integration to connect ChatBot.com with the rest of your tech stack

Using Chatbot.com’s Flow Builder

In Chatbot.com, you have a menu with several tabs where you can control your Chatbot.com account from:

  1. Chatbots, this is where you have an overview of all your chatbot flows
  2. Users, an overview of all the users that talked with your chatbot
  3. Training, this is where you see all the sentences your chatbot didn’t know an answer to
  4. Entities, if you want to understand entities in your chatbot, you can define them here
  5. Archives, an archive of all the chatbot conversations
  6. Reports, analytics overview in Chatbot.com
  7. Integrations, the built-in integrations that Chatbot.com provides

The dashboard of Chatbot.com, after you log in

When you start with creating your first chatbot, they give you a quick product tour explaining their flow builder:

Product tour of the flow builder in ChatBot.com

This gives you a great introduction to how the flow builder works and how to get started with your first chatbot.

In ChatBot.com, a chatbot starts with a Welcome Message (the starting point of your chatbot) and has a Default Fallback (the message that will be sent when a user types something the chatbot hasn’t been trained on).

You can simply add elements by clicking on the Add element button or by dragging them into the canvas from the menu on the right-side:

All the chatbot elements in the flow builder of ChatBot.com

Once the chatbot element is added, you can click on it and change the contents:

Change the content of any chatbot element in ChatBot.com

Also, you can add Flows to your chatbot, so you can structure all of your chatbot’s content:

Add flow elements in the flow builder of ChatBot.com

When you are done with creating your flow, you can easily test your chatbot by clicking on the Test Your Bot button on the right-top corner:

When you test your chatbot the lines become blue in ChatBot.com

When you are testing, the lines in the flow builder become blue, so you can easily see what decisions your chatbot makes when testing it. This makes it really easy to test your chatbot.

Additionally, you can also select any chatbot element and click on Start testing from here. Instead of testing your complete chatbot flow, you can start from a specific point:

Start testing from here feature in ChatBot.com

This is really useful if you have large chatbot flows and you only want to test a specific part of that flow.

Moreover, ChatBot.com also provides version control for all the chatbot flows, which makes it easy to preview and restore any previous version of your chatbot flow:

You can control the version history of your chatbot in ChatBot.com

Chatbot.com’s interface and flow builder is easy to use, and it’s pretty easy to set up your chatbot in the flow builder.

The only drawback of the flow builder is that you cannot see a complete overview of all the flows in your chatbot. This is especially a drawback when you are creating larger chatbots, because it’s easy to miss and forget chatbot flows once you created them.

Flow Builder
Create chatbot dialogs with a visual flow builder.
Ease of use
How easy is it to use the platform? On a scale of 1 to 5.
4
Ease of setup
How easy is it to set up your chatbot? On a scale of 1 to 5.
4
Test chatbot
Is it possible to test the chatbot before putting your new flows or changes live?

Chatbot elements

As you can see from the images above, ChatBot.com provides enough chatbot elements to create your chatbots.

There are some elements that I would like to point specifically:

Filter: By using the Filter element, you can personalize each conversation by adding conditions to your chatbot flow:

Filter chatbot element in ChatBot.com

Flow: This allows you to start another flow in your chatbot. This is great for the scalability of your chatbot, because you don’t have to copy-and-paste duplicate content.

Random Text: With this element, you can set multiple text variants and the chatbot will randomly choose one of these variants:

chatbot-com-text-variation

They also lack some elements, such as sending Videos and Attachments, which could be deal-breakers for some people. But I think that for most businesses, the number of chatbot elements they provide is enough.

Image
Can you send images via your chatbot?
Video
Can you send video via your chatbot?
Audio
Can you send audio via your chatbot?
Attachment
Can you send attachments via your chatbot?
Gallery (Horizontal List)
Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
Quick reply
Can you add quick replies to your chatbot where users can click on?
Button
Can you add buttons to your chatbot where users can click on?
Collect User Input
Can you collect input from users and store it in fields?
Condition
Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
Delay
Use delays between messages in your chatbot
Start automation
Can you refer from one automation to another and thereby reuse your automations?
Split traffic
Can you split your trafic inside a chatbot flow? Often used for A/B testing.

Contacts

In ChatBot.com, you can see a complete overview of all the visitors that talked to your chatbot:

Visitors overview in Chatbot.com

In the left menu, you can also easily filter on your leads or specific segments.

If you click on one of the visitors, you can see all information, such as the channel they used, the timezone, email address and all the chats they had:

Information of an individual visitor in Chatbot.com

As you can see from this overview, you can add your own custom fields with ChatBot.com and store user information in those custom fields.

Moreover, you can create your own segments and add users to these segments with the Add to segment element in the Flow builder.

Contacts overview
Can you see all the contacts that talked to your chatbot in one overview?
Custom field
Store information from your chatbot users inside fields. For example, you can ask for someone's email and store it inside the "email" custom field.
Tags
Add tags to users in your chatbot flows to organize and categorize contacts.
User Segments
Can you create user segments based on custom fields and tags?

ChatBot.com’s AI & NLP

ChatBot.com provides really good AI & NLP Features. They both provide the ability to detect intents and entities and you can train your chatbot on a knowledge base.

Intents & Entities

With ChatBot.com, you can recognize keywords and understand the intent of the user by setting the User Input interaction in the flow builder:

chatbot-com-user-input

Also, you can determine Entities and understand useful information in sentences with your chatbot:

chatbot-com-entities

AI Assist: Add a Knowledge Base to your chatbot

ChatBot.com also provides AI Assist. With this feature, you can train your chatbot on data sources and then it can automatically answer questions about these sources:

Add website URLs to the knowledge base of ChatBot.com

You can train the chatbot on multiple sources:

  • Website URLs
  • Articles (created inside ChatBot.com)
  • KnowledgeBase (another product of ChatBot.com)
  • Zendesk Articles

I think this is great feature, because it allows you to create an AI chatbot within minutes.

Moreover, you can also control the conversation after AI Assist gave an answer. For example, after AI Assist gave an answer, you can ask if this actually answered the question from the user:

With Chatbot.com, you can control the conversation after AI Assist gave an answer.

Keyword recognition
Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
Intents
Trigger a chatbot flow by understanding the intent of the user.
Entities
Capture specific information from sentences. For example, if a user says "veggie pizza", the chatbot can understand it's not a regular pizza, but a veggie pizza.
AI Knowledge Base
Can you train your chatbot on a knowledge base (like your website or articles) and then your chatbot automatically answer questions about it?
NLP integrations
Does it have a direct integration with NLP platforms, such as Dialogflow?
LLM integrations
Does it have a direct integration with LLM platforms, such as ChatGPT and Claude?

Live Chat

ChatBot.com has a direct integration with LiveChat, which is live chat software directly associated with ChatBot.com (the same company is behind it).

Built-in live chat
Does it have a built-in live chat, so you can hand over a conversation to a support agent?
Live chat integration
Does it have a direct integration with a third-party livechat application?
Auto-Assignment Rules
Can you set up rules so that conversations get automatically assigned to agents in livechat?

Channels

With ChatBot.com you can put your chatbot on 3 channels:

  • Your website
  • Facebook Messenger
  • Slack
Website
Can you publish your chatbot on your website?
Facebook
Can you publish your chatbot on Facebook?
Instagram
Can you publish your chatbot on Instagram?
Whatsapp
Can you publish your chatbot on WhatsApp?
Telegram
Can you publish your chatbot on Telegram?
SMS
Can you publish your chatbot on SMS?
Slack
Can you publish your chatbot on Slack?
Email
Can you publish your chatbot on email?
Merge contacts across channels
Can you merge contacts across channels, when the same person contacts you over multiple channels?

Marketing

With ChatBot.com, you can add a chat widget to your website and tailor it to your own branding:

Chat Widget settings in ChatBot.com

You can determine the general greeting, logo and the colour of your widget, so it perfectly matches with your website.

Additionally, you can add greetings to your chat widget to proactively send messages to your website visitors:

Chat widget greeting in Chatbot.com

This is a great feature, because you can proactively send messages which could improve the conversion of your website. You can personalize these, by setting specific greetings per page, after x seconds on a page, first time visitors and more.

The only drawback of this feature is that you cannot connect a greeting to a specific chatbot flow. So you can send a personalized greeting, but this will always go to the Welcome Message of your chatbot.

Another drawback is that Chatbot.com doesn’t provide Facebook-specific features such as automatically replying to comments, connecting your chatbot to a Facebook Ad and using the One-Time Notification.

Broadcasts
Send a message to all or a part of your chatbot users at a specific date and time
Sequences
Send messages on a pre-defined schedule with a certain time interval between those messages
Rules
Trigger events based on if-then logic. For example, if email is given by the user, send it to your CRM.
Website widget
Embed your chatbot as a widget on your website (with your own branding & colors).
Send proactive messages on website
Can you send pro-active messages on your website with your chatbot?
Facebook Ref URL
Can you create a URL that goes to a specific flow inside your Facebook chatbot?
Auto-Reply to Facebook Comments
Automatically reply with your chatbot to users who comment on your Facebook Posts
One-Time Notification
Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Recurring Notifications
Send recurring notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Facebook Ads
Start a conversation with your chatbot when someone clicks on a Facebook Ad
Sponsored messages
Send paid messages via Facebook Messenger outside the 24-hour window
Auto-Reply to Instagram Comments
Automatically reply with your chatbot to users who comment on your Instagram Posts
Instagram Story Mention Reply
Send auto replies to Instagram users who mention your Instagram handle in their Instagram Stories
WhatsApp Message Templates
Can you initiate conversations with Message Templates on WhatsApp?

Integrations

Chatbot provides direct integrations with:

  • HelpDesk (the HelpDesk ticket service of the same company behind ChatBot.com)
  • Zapier
  • Make
  • Freshdesk
  • Zendesk
  • Shopify
  • And more!

If that’s not enough, you can also create your own integrations by using Webhooks and the Chatbot.com API.

Direct integrations
How many direct integrations does it have with other applications?
11-50
Zapier
Direct integration with Zapier, one of the largest integration platforms in the world.
Make
Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
Make API Calls
Can you call an API inside your chatbot flow to send or get data from other applications?
Webhooks
Can the platform send automatic notifications of all the messages and events going on in your chatbot?

ChatBot.com Pricing

ChatBot.com has a free 14-day trial and their first paid plan starts at $52/month (billed annually).

The Starter Plan ($52/month) gives you 1 active chatbot, 1,000 chats/month, unlimited number of chatbot flows, 7-day training history, all integrations and basic reporting.

The Team Plan ($142/month) gives you 5 active chatbots, 5,000 chats/month, unlimited chatbot flows, unlimited training history, all integrations, advanced reporting and button actions (add to segment or assign information to users on a button click).

Pricing of ChatBot.com

You can also choose to go with monthly billing, but then the prices of the plans are higher ($65, $169 and $499).

Free trial
Does the chatbot platform provide a free trial?
Free plan
Does the chatbot platform provide a free plan?
Price per month
What is the lowest price per month to create a chatbot with this platform? In US Dollars.
$52
Monthly pricing available?
Is it possible to pay monthly?
Money back guarantee
Is there a money-back guarantee in case you are not satisfied with the platform?

ChatBot.com’s Reports

ChatBot.com has a Reports section with multiple reports of your chatbot. For example, it shows how many chats happened in the last period:

See the chats in a specific period, in the Reporting section of ChatBot.com

The busiest period of your chatbot:

See the busiest period of your chatbot, in the Reporting section of ChatBot.com

And the most popular interactions in your chatbot:

See the most popular interactions of your chatbot, in the Reporting section of ChatBot.com

But the best part of the analytics in ChatBot.com is the Training section. With Training, you can see the phrases that your chatbot didn’t understand and add these to specific flows in your chatbot:

chatbot-com-training-phrases

Using Training, you can easily improve the answers of your chatbot.

Dashboard
Dashboard that provides general analytics of your chatbot.
Flow analytics
Can you analyze how users are going through your chatbot flows?
User input
Get the input from users that your chatbot didn't understand.
Sent messages
The number of messages that were sent by your chatbot.
Open rate
The percentage of chatbot users that opened a message inside your chatbot.
Click rate
The percentage of chatbot users that click on a button inside your chatbot.
Conversion rate
The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
Fall back rate
The percentage of interactions where the chatbot did not know an answer to a question.
Agent analytics
Can you analyze the performance of live chat agents?
Custom event tracking
Can you create custom events and analyze how many times these happened?
Custom dashboards/reports
Can you create your own dashboard or reports?

Chatbot Templates

ChatBot.com provides 13 templates that you can use to get started with their platform.

Unfortunately, it is not possible to create these templates yourself and share these with others.

Number of templates
How many pre-built templates does the chatbot platform provide?
13
Make template
Can you make templates yourself?
Share template
Can you share self-created templates with others?

Support

ChatBot.com provides a lot of documentation on how to use their platform.

Moreover, they also provide customer support via live chat and email. And I think its support is very good. When I was testing out the platform for this review, I had multiple conversations with their live chat agents, and they really listen to customer feedback (for new features) and help you when you get stuck.

Tutorials
Does the chatbot platform provide tutorials on how to use its platform?
Documentation
Does the chatbot platform provide documentation on how to use its platform?
Customer support
Does the chatbot platform provide customer support?

Is Chatbot.com worth it?

So, should you buy ChatBot.com to create your chatbots?

Yes, I think you should.

I think ChatBot.com is one of the best chatbot platforms to create a website chatbot for small to medium businesses.

It has an easy-to-use flow builder, you can collect customer data, use conditions in your chatbot flows, built-in AI features, LiveChat integration, add a native widget to your website and easily improve the answers of your chatbot with Training.

Go to ChatBot.com

When considering ChatBot.com, also take these drawbacks into consideration:

  • It’s not possible to see an overview of all your chatbot flows. This could be a problem when you create larger chatbots
  • There are no marketing possibilities on Facebook

Frequently Asked Questions

Is ChatBot.com any good?

Yes, ChatBot.com is good. It’s one of the best chatbot platforms to create a website chatbot for small to medium businesses.

It has an easy-to-use flow builder, you can collect customer data, use conditions in your chatbot flows, built-in AI features, LiveChat integration, add a native widget to your website and easily improve the answers of your chatbot with Training.

Can I use ChatBot.com for eCommerce?

Yes, ChatBot.com has a direct integration with Shopify making it perfect for eCommerce companies. With the integration, you can show Shopify products in the chat, check product availability with your chatbot and get someone’s order status.

Is ChatBot.com legit?

Yes, ChatBot.com is legit. ChatBot.com is used by many small and medium businesses to automate their customer support.

ChatBot.com has over 200 employees, is rated 4.5/5 on G2 and rated 4.7/5 on Capterra.

Comments (4)

  1. Afnan

    the price is quite high. Need give a try

    1. Joren Wouters

      Let me know what you think of it!

  2. Vishnu

    Keep up the great work! Thank you so much for sharing great posts.

    1. Joren Wouters

      Thank you, Vishnu! Will do!

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