ChatBot.com Review 2025: Features, Pros and Cons, Pricing

ChatBot.com is a chatbot platform to launch AI-driven chatbots instantly. But, should you use this platform to create your chatbots?

In this in-depth ChatBot.com Review, I will cover all its features, its pros and cons, and their pricing. Of course, I will explain when you should use this chatbot platform.

Let’s dive in!

What is ChatBot.com?

ChatBot.com is a chatbot platform to create and deploy chatbots on websites, Facebook and Slack.

It’s perfect for:

• Small to medium businesses (e.g., ecommerce, SaaS, customer support teams)
• Agencies building chatbots for clients
• Non-technical users who want to get started quickly

By using its platform, you can automate your customer support and design smooth customer experiences.

Key features of ChatBot.com include:

• Easy-to-use flow builder to build your automations
• AI Knowledge Base that is trained on your data
• Widget on your website that sends proactive messages to customers
• LiveChat integration to hand over conversations to human agents
• Zapier and Make.com integration to connect ChatBot.com with the rest of your tech stack

Using Chatbot.com’s Flow Builder

In Chatbot.com, you have a menu with several tabs where you can control your Chatbot.com account from:

1. Chatbots, this is where you have an overview of all your chatbot flows
2. Users, an overview of all the users that talked with your chatbot
3. Training, this is where you see all the sentences your chatbot didn’t know an answer to
4. Entities, if you want to understand entities in your chatbot, you can define them here
5. Archives, an archive of all the chatbot conversations
6. Reports, analytics overview in Chatbot.com
7. Integrations, the built-in integrations that Chatbot.com provides

When you start with creating your first chatbot, they give you a quick product tour explaining their flow builder:

This gives you a great introduction to how the flow builder works and how to get started with your first chatbot.

In ChatBot.com, your chatbot begins with a Welcome Message. This is your chatbot’s starting point. It also has a Default Fallback. This message is sent when users type something the chatbot doesn’t understand.

You can simply add elements by clicking on the Add element button or by dragging them into the canvas from the menu on the right-side:

Once the chatbot element is added, you can click on it and change the contents:

Also, you can add Flows to your chatbot, so you can structure all of your chatbot’s content:

To test your chatbot, click the Test Your Bot button at the top right corner once you’re done with your flow:

When you are testing, the lines in the flow builder become blue, so you can easily see what decisions your chatbot makes when testing it. This makes it really easy to test your chatbot.

Additionally, you can also select any chatbot element and click on Start testing from here. Instead of testing your complete chatbot flow, you can start from a specific point:

This is really useful if you have large chatbot flows and you only want to test a specific part of that flow.

ChatBot.com offers version control for chatbot flows. This feature lets you preview and restore any earlier version of your flow easily:

Chatbot.com’s interface and flow builder is easy to use, and it’s pretty easy to set up your chatbot in the flow builder.

The only drawback of the flow builder is that you cannot see a complete overview of all the flows in your chatbot. This is especially a drawback when you are creating larger chatbots, because it’s easy to miss and forget chatbot flows once you created them.

Chatbot elements

As you can see from the images above, ChatBot.com provides enough chatbot elements to create your chatbots.

There are some elements that I would like to point specifically:

Filter: By using the Filter element, you can personalize each conversation by adding conditions to your chatbot flow:

Flow: This allows you to start another flow in your chatbot. This is great for the scalability of your chatbot, because you don’t have to copy-and-paste duplicate content.

Random Text: With this element, you can set multiple text variants and the chatbot will randomly choose one of these variants:

They also lack some elements, such as sending Videos and Attachments, which could be deal-breakers for some people. But I think that for most businesses, the number of chatbot elements they provide is enough.

Contacts

In ChatBot.com, you can see a complete overview of all the visitors that talked to your chatbot:

In the left menu, you can also easily filter on your leads or specific segments.

If you click on one of the visitors, you can see all information, such as the channel they used, the timezone, email address and all the chats they had:

As you can see from this overview, you can add your own custom fields with ChatBot.com and store user information in those custom fields.

Moreover, you can create your own segments and add users to these segments with the Add to segment element in the Flow builder.

ChatBot.com’s AI & NLP

ChatBot.com provides really good AI & NLP Features. They both provide the ability to detect intents and entities and you can train your chatbot on a knowledge base.

Intents & Entities

With ChatBot.com, you can recognize keywords and understand the intent of the user by setting the User Input interaction in the flow builder:

Also, you can determine Entities and understand useful information in sentences with your chatbot:

AI Assist: Add a Knowledge Base to your chatbot

ChatBot.com also provides AI Assist. With this feature, you can train your chatbot on data sources and then it can automatically answer questions about these sources:

You can train the chatbot on multiple sources:

• Website URLs
• Articles (created inside ChatBot.com)
• KnowledgeBase (another product of ChatBot.com)
• Zendesk Articles

I think this is great feature, because it allows you to create an AI chatbot within minutes.

Moreover, you can also control the conversation after AI Assist gave an answer. For example, after AI Assist gave an answer, you can ask if this actually answered the question from the user:

Live Chat

ChatBot.com integrates directly with LiveChat.

LiveChat is (live chat) software from the same company as ChatBot.com.

Channels

With ChatBot.com you can put your chatbot on 3 channels:

• Your website
• Facebook Messenger
• Slack

Marketing

With ChatBot.com, you can add a chat widget to your website and tailor it to your own branding:

You can determine the general greeting, logo and the colour of your widget, so it perfectly matches with your website.

Additionally, you can add greetings to your chat widget to proactively send messages to your website visitors:

This is a great feature, because you can proactively send messages which could improve the conversion of your website. You can personalize these, by setting specific greetings per page, after x seconds on a page, first time visitors and more.

The only drawback of this feature is that you cannot connect a greeting to a specific chatbot flow. So you can send a personalized greeting, but this will always go to the Welcome Message of your chatbot.

Another drawback is that Chatbot.com lacks Facebook-specific features. It cannot automatically reply to comments, connect to Facebook Ads, or use One-Time Notifications.

Integrations

Chatbot provides direct integrations with:

• HelpDesk (the HelpDesk ticket service of the same company behind ChatBot.com)
• Zapier
• Make
• Freshdesk
• Zendesk
• Shopify
• And more!

If that’s not enough, you can also create your own integrations by using Webhooks and the Chatbot.com API.

ChatBot.com Pricing

ChatBot.com has a free 14-day trial and their first paid plan starts at $52/month (billed annually).

The Starter Plan ($52/month) gives you:

• 1 active chatbot
• 1,000 chats/month
• Unlimited number of chatbot flows
• 7-day training history
• All integrations and basic reporting

The Team Plan ($142/month) gives you:

• 5 active chatbots
• 5,000 chats/month
• Unlimited chatbot flows
• Unlimited training history
• All integrations
• Advanced reporting
• Button actions (add to segment or assign information to users on a button click)

If you go beyond your package limit, you will need to pay $0.03 per additional chat.

You can also choose to go with monthly billing, but then the prices of the plans are higher ($65, $169 and $499).

ChatBot.com’s Reports

ChatBot.com has a Reports section with multiple reports of your chatbot. For example, it shows how many chats happened in the last period:

The busiest period of your chatbot:

And the most popular interactions in your chatbot:

But the best part of the analytics in ChatBot.com is the Training section. With Training, you can see the phrases that your chatbot didn’t understand and add these to specific flows in your chatbot:

Using Training, you can easily improve the answers of your chatbot.

Chatbot Templates

ChatBot.com provides 19 templates that you can use to get started with their platform.

Unfortunately, it is not possible to create these templates yourself and share these with others.

Support

ChatBot.com provides a lot of documentation on how to use their platform.

Moreover, they also provide customer support via live chat and email. And I think its support is very good. While testing the platform for this Chatbot.com review, I chatted with their live agents. They really listen to customer feedback about new features and help when you’re stuck.

Is Chatbot.com worth it?

So, should you buy ChatBot.com to create your chatbots?

Yes, I think you should.

I think ChatBot.com is one of the best chatbot platforms to create a website chatbot for small to medium businesses.

It already delivered proven results for businesses. Wembley Stadium increased customer engagement and earned $1.5 million in just eight months. And Funded Trading Plus achieved a 93% customer satisfaction rate, while reducing workload by 18%.

And I can understand why.

ChatBot.com has an easy-to-use flow builder. You can collect customer data and use conditions in your chatbot flows. It includes AI features and LiveChat integration. You can also add a widget to your website and enhance your chatbot’s answers through Training.

Go to ChatBot.com

When considering ChatBot.com, also take these drawbacks into consideration:

• It’s not possible to see an overview of all your chatbot flows. This could be a problem when you create larger chatbots
• There are no marketing possibilities on Facebook

Frequently Asked Questions

Is ChatBot.com any good?

Yes, ChatBot.com is good. It’s one of the best chatbot platforms to create a website chatbot for small to medium businesses.

It has an easy-to-use flow builder. You can collect customer data and use conditions in your chatbot flows. It includes AI features and LiveChat integration. You can also add a widget to your website and enhance your chatbot’s answers through Training.

Can I use ChatBot.com for eCommerce?

Yes, ChatBot.com has a direct integration with Shopify making it perfect for eCommerce companies. You can now:

• Show Shopify products in the chat
• Check product availability with your chatbot
• Find out someone’s order status easily

Is ChatBot.com legit?

Yes, ChatBot.com is legit. ChatBot.com is used by many small and medium businesses to automate their customer support.

ChatBot.com has over 200 employees, is rated 4.5/5 on G2 and rated 4.7/5 on Capterra.

Is ChatBot.com free or paid?

ChatBot.com offers a 14-day free trial, but it’s a paid platform. Plans start at $52/month (billed annually).

Is ChatBot.com safe to use?

Yes, ChatBot.com is safe to use. It follows industry security standards to protect user data. For instance, it offers data encryption and complies with privacy regulations like GDPR.