ChatBot.com is a chatbot platform to launch AI-driven chatbots instantly. But, should you use this platform to create your chatbots?
In this in-depth ChatBot.com Review, I will cover all its features, its pros and cons, and their pricing. Of course, I will explain when you should use this chatbot platform.
Let’s dive in!
Our Verdict
Our Verdict
ChatBot.com is one of the best chatbot platforms to create a website chatbot for small to medium businesses.
It has an easy-to-use flow builder, you can collect customer data, use conditions in your chatbot flows, built-in AI features, LiveChat integration, add a native widget to your website and easily improve the answers of your chatbot with Training.
It has a 14-day free trial and the paid plan starts at $52/month.
Pros
- Easy-to-use Flow Builder
- Collect user info by using custom fields
- Built-in AI: Intents, Entities, Knowledge Base
- Publish chatbot on website, Slack and Facebook
- Website widget & Send Proactive messages
- LiveChat integration
- Easily improve your chatbot by detecting unanswered questions
Cons
- No overview of all flows in your chatbot
- No marketing possibilities on Facebook


Table of Contents
What is ChatBot.com?
ChatBot.com is a chatbot platform to create and deploy chatbots on websites, Facebook and Slack.
By using its platform, you can automate your customer support and design smooth customer experiences.
Key features of ChatBot.com include:
- Easy-to-use flow builder to build your automations
- AI Knowledge Base that is trained on your data
- Widget on your website that sends proactive messages to customers
- LiveChat integration to hand over conversations to human agents
- Zapier and Make.com integration to connect ChatBot.com with the rest of your tech stack
Using Chatbot.com’s Flow Builder
In Chatbot.com, you have a menu with several tabs where you can control your Chatbot.com account from:
- Chatbots, this is where you have an overview of all your chatbot flows
- Users, an overview of all the users that talked with your chatbot
- Training, this is where you see all the sentences your chatbot didn’t know an answer to
- Entities, if you want to understand entities in your chatbot, you can define them here
- Archives, an archive of all the chatbot conversations
- Reports, analytics overview in Chatbot.com
- Integrations, the built-in integrations that Chatbot.com provides
When you start with creating your first chatbot, they give you a quick product tour explaining their flow builder:
This gives you a great introduction to how the flow builder works and how to get started with your first chatbot.
In ChatBot.com, a chatbot starts with a Welcome Message (the starting point of your chatbot) and has a Default Fallback (the message that will be sent when a user types something the chatbot hasn’t been trained on).
You can simply add elements by clicking on the Add element button or by dragging them into the canvas from the menu on the right-side:
Once the chatbot element is added, you can click on it and change the contents:
Also, you can add Flows to your chatbot, so you can structure all of your chatbot’s content:
When you are done with creating your flow, you can easily test your chatbot by clicking on the Test Your Bot button on the right-top corner:
When you are testing, the lines in the flow builder become blue, so you can easily see what decisions your chatbot makes when testing it. This makes it really easy to test your chatbot.
Additionally, you can also select any chatbot element and click on Start testing from here. Instead of testing your complete chatbot flow, you can start from a specific point:
This is really useful if you have large chatbot flows and you only want to test a specific part of that flow.
Moreover, ChatBot.com also provides version control for all the chatbot flows, which makes it easy to preview and restore any previous version of your chatbot flow:
Chatbot.com’s interface and flow builder is easy to use, and it’s pretty easy to set up your chatbot in the flow builder.
The only drawback of the flow builder is that you cannot see a complete overview of all the flows in your chatbot. This is especially a drawback when you are creating larger chatbots, because it’s easy to miss and forget chatbot flows once you created them.
Flow Builder | |
Ease of use | 4 |
Ease of setup | 4 |
Test chatbot |
Chatbot elements
As you can see from the images above, ChatBot.com provides enough chatbot elements to create your chatbots.
There are some elements that I would like to point specifically:
Filter: By using the Filter element, you can personalize each conversation by adding conditions to your chatbot flow:
Flow: This allows you to start another flow in your chatbot. This is great for the scalability of your chatbot, because you don’t have to copy-and-paste duplicate content.
Random Text: With this element, you can set multiple text variants and the chatbot will randomly choose one of these variants:
They also lack some elements, such as sending Videos and Attachments, which could be deal-breakers for some people. But I think that for most businesses, the number of chatbot elements they provide is enough.
Image | |
Video | |
Audio | |
Attachment | |
Gallery (Horizontal List) | |
Quick reply | |
Button | |
Collect User Input | |
Condition | |
Delay | |
Start automation | |
Split traffic |
Contacts
In ChatBot.com, you can see a complete overview of all the visitors that talked to your chatbot:
In the left menu, you can also easily filter on your leads or specific segments.
If you click on one of the visitors, you can see all information, such as the channel they used, the timezone, email address and all the chats they had:
As you can see from this overview, you can add your own custom fields with ChatBot.com and store user information in those custom fields.
Moreover, you can create your own segments and add users to these segments with the Add to segment element in the Flow builder.
Contacts overview | |
Custom field | |
Tags | |
User Segments |
ChatBot.com’s AI & NLP
ChatBot.com provides really good AI & NLP Features. They both provide the ability to detect intents and entities and you can train your chatbot on a knowledge base.
Intents & Entities
With ChatBot.com, you can recognize keywords and understand the intent of the user by setting the User Input interaction in the flow builder:
Also, you can determine Entities and understand useful information in sentences with your chatbot:
AI Assist: Add a Knowledge Base to your chatbot
ChatBot.com also provides AI Assist. With this feature, you can train your chatbot on data sources and then it can automatically answer questions about these sources:
You can train the chatbot on multiple sources:
- Website URLs
- Articles (created inside ChatBot.com)
- KnowledgeBase (another product of ChatBot.com)
- Zendesk Articles
I think this is great feature, because it allows you to create an AI chatbot within minutes.
Moreover, you can also control the conversation after AI Assist gave an answer. For example, after AI Assist gave an answer, you can ask if this actually answered the question from the user:
Keyword recognition | |
Intents | |
Entities | |
AI Knowledge Base | |
NLP integrations | |
LLM integrations |
Live Chat
ChatBot.com has a direct integration with LiveChat, which is live chat software directly associated with ChatBot.com (the same company is behind it).
Built-in live chat | |
Live chat integration | |
Auto-Assignment Rules |
Channels
With ChatBot.com you can put your chatbot on 3 channels:
- Your website
- Facebook Messenger
- Slack
Website | |
Facebook | |
Instagram | |
Whatsapp | |
Telegram | |
SMS | |
Slack | |
Email | |
Merge contacts across channels |
Marketing
With ChatBot.com, you can add a chat widget to your website and tailor it to your own branding:
You can determine the general greeting, logo and the colour of your widget, so it perfectly matches with your website.
Additionally, you can add greetings to your chat widget to proactively send messages to your website visitors:
This is a great feature, because you can proactively send messages which could improve the conversion of your website. You can personalize these, by setting specific greetings per page, after x seconds on a page, first time visitors and more.
The only drawback of this feature is that you cannot connect a greeting to a specific chatbot flow. So you can send a personalized greeting, but this will always go to the Welcome Message of your chatbot.
Another drawback is that Chatbot.com doesn’t provide Facebook-specific features such as automatically replying to comments, connecting your chatbot to a Facebook Ad and using the One-Time Notification.
Broadcasts | |
Sequences | |
Rules | |
Website widget | |
Send proactive messages on website | |
Facebook Ref URL | |
Auto-Reply to Facebook Comments | |
One-Time Notification | |
Recurring Notifications | |
Facebook Ads | |
Sponsored messages | |
Auto-Reply to Instagram Comments | |
Instagram Story Mention Reply | |
WhatsApp Message Templates |
Integrations
Chatbot provides direct integrations with:
- HelpDesk (the HelpDesk ticket service of the same company behind ChatBot.com)
- Zapier
- Make
- Freshdesk
- Zendesk
- Shopify
- And more!
If that’s not enough, you can also create your own integrations by using Webhooks and the Chatbot.com API.
Direct integrations | 11-50 |
Zapier | |
Make | |
Make API Calls | |
Webhooks |
ChatBot.com Pricing
ChatBot.com has a free 14-day trial and their first paid plan starts at $52/month (billed annually).
The Starter Plan ($52/month) gives you 1 active chatbot, 1,000 chats/month, unlimited number of chatbot flows, 7-day training history, all integrations and basic reporting.
The Team Plan ($142/month) gives you 5 active chatbots, 5,000 chats/month, unlimited chatbot flows, unlimited training history, all integrations, advanced reporting and button actions (add to segment or assign information to users on a button click).
You can also choose to go with monthly billing, but then the prices of the plans are higher ($65, $169 and $499).
Free trial | |
Free plan | |
Price per month | $52 |
Monthly pricing available? | |
Money back guarantee |
ChatBot.com’s Reports
ChatBot.com has a Reports section with multiple reports of your chatbot. For example, it shows how many chats happened in the last period:
The busiest period of your chatbot:
And the most popular interactions in your chatbot:
But the best part of the analytics in ChatBot.com is the Training section. With Training, you can see the phrases that your chatbot didn’t understand and add these to specific flows in your chatbot:
Using Training, you can easily improve the answers of your chatbot.
Dashboard | |
Flow analytics | |
User input | |
Sent messages | |
Open rate | |
Click rate | |
Conversion rate | |
Fall back rate | |
Agent analytics | |
Custom event tracking | |
Custom dashboards/reports |
Chatbot Templates
ChatBot.com provides 13 templates that you can use to get started with their platform.
Unfortunately, it is not possible to create these templates yourself and share these with others.
Number of templates | 13 |
Make template | |
Share template |
Support
ChatBot.com provides a lot of documentation on how to use their platform.
Moreover, they also provide customer support via live chat and email. And I think its support is very good. When I was testing out the platform for this review, I had multiple conversations with their live chat agents, and they really listen to customer feedback (for new features) and help you when you get stuck.
Tutorials | |
Documentation | |
Customer support |
Is Chatbot.com worth it?
So, should you buy ChatBot.com to create your chatbots?
Yes, I think you should.
I think ChatBot.com is one of the best chatbot platforms to create a website chatbot for small to medium businesses.
It has an easy-to-use flow builder, you can collect customer data, use conditions in your chatbot flows, built-in AI features, LiveChat integration, add a native widget to your website and easily improve the answers of your chatbot with Training.
When considering ChatBot.com, also take these drawbacks into consideration:
- It’s not possible to see an overview of all your chatbot flows. This could be a problem when you create larger chatbots
- There are no marketing possibilities on Facebook
Frequently Asked Questions
Is ChatBot.com any good?
Yes, ChatBot.com is good. It’s one of the best chatbot platforms to create a website chatbot for small to medium businesses.
It has an easy-to-use flow builder, you can collect customer data, use conditions in your chatbot flows, built-in AI features, LiveChat integration, add a native widget to your website and easily improve the answers of your chatbot with Training.
Can I use ChatBot.com for eCommerce?
Yes, ChatBot.com has a direct integration with Shopify making it perfect for eCommerce companies. With the integration, you can show Shopify products in the chat, check product availability with your chatbot and get someone’s order status.
Is ChatBot.com legit?
Yes, ChatBot.com is legit. ChatBot.com is used by many small and medium businesses to automate their customer support.
ChatBot.com has over 200 employees, is rated 4.5/5 on G2 and rated 4.7/5 on Capterra.
the price is quite high. Need give a try
Let me know what you think of it!
Keep up the great work! Thank you so much for sharing great posts.
Thank you, Vishnu! Will do!