UChat Review 2024: Features, Pros and Cons, Pricing

UChat is a new chatbot platform with very promising features, such as creating chatbots on 13 channels, a visual flow builder, translating your chatbot to other languages and even a complete whitelabel platform.

But can UChat live up to its promise? And should you use UChat to create your chatbots?

Let’s find out!

User Interface

In UChat, you have can control your automations using different tabs that include:

1. Dashboard – General overview of all the bots
2. Omni Channel – Allows you to create a chatbot that has a unified inbox for multiple channels
3. Agent Group Bot – Facilitates agent chat in groups
4. Bots – Allows you to access bots for multiple channels
5. Analytics – Provides insights for both chat and agent analytics
6. Template Stores – Allows you to purchase different templates
7. Integrations – Here, you can manage different tools that you connect to UChat
8. Mini-Apps– Allows you to connect and manage mini-apps
9. Ecommerce – Allows you to add and manage products
10. My Contents – Here, you can control and manage your content.
11. Workplace Setting – Provides you with access to multiple settings for the workplace.
12. Billing – This is where you can control your subscription

When you log in at UChat, you will see a dashboard with the latest stats of your chatbots:

On the left-hand side, you have a menu with all the different options, such as your Bots (per channel), Analytics, Templates, eCommerce and much more.

With UChat, you can create an omni channel chatbot and you can create a chatbot per channel, and these can also work together. For example, you can have an omnichannel chatbot for Facebook and Instagram and one separate chatbot for Telegram.

Each flow in UChat starts with a trigger which can be someone messaging you a word or commenting on one of your Facebook posts.

When creating your chatbot, you can use the flow builder of UChat. With the flow builder, you can just drag and drop elements and create your chatbot flow:

In the UChat flow builder, there are eight blocks you can choose from:

1. Send Messages –  used for sending messages on different channels
2. Questions – can be used to add a question
3. Action – you can use this to add basic and advanced automations for different functions like adding labels and trigger workflows
4. Conditions – can help personalize the bots based on an if/then logic
5. Split – allow you to add a variation to the chatbot
6. Send Email – allows you to send emails to users who interact with your chatbot
7. Goto – can used to add sub flows to a chatbot
8. Comment – used for commenting on individual blocks

You also have an Auto arrange steps button that arranges all the blocks in your chat automation.

If you click on one of the blocks, a sidebar will open up on the right where you can edit the contents of that block:

With UChat you can also access the Flows tab and organize your automations in different folders:

Also, you can test out your chatbot flows by clicking on the Preview button before you actually put them live:

In general, the interface of UChat is really easy to use and it is also pretty easy to set up your chatbot. Although it is really easy to use, the platform can feel quite overwhelming when first starting with it, because of the many features UChat has.

Chatbot elements

UChat provides all the chatbot elements to create your chatbot. And I mean this literally: they check every chatbot element in the list below! This is unique because I haven’t seen this before with any other chatbot platform.

Three of the most important elements I would like to point out are Questions, Conditions, and Goto.

Questions: This chatbot element is essential because it allows you to ask questions and store the answer in UChat.

Conditions: With Conditions you can add logic to your chat flows by using if-then statements. This helps you personalize conversations.

Goto: Using the Goto element, you can start flows from other flows which improves the scalability of your chatbot.

Moreover, they also provide more technical elements such as getting data and showing that in a dynamic gallery. I won’t deep dive in these elements in this review, but just know that you can get a bit technical with UChat 😉

Bot Users

Within UChat, you can see all the users that talked to your chatbot on every channel in one overview:

If you click on one of your users you can see the detailed information of that user, such as their name, custom fields and tags that have been added:

With UChat, you can add custom fields and tags to users. Then you can use that user information to condition in your chatbot flows, broadcasts and sequences.

Likewise, you can create your own segments based on custom fields and tags, and use these segments inside your chatbot.

UChat AI & NLP

With UChat, you can recognize keywords and understand the intent of users. You can group keywords together and create a reply for it. This can be a chatbot flow or just a simple text response:

What is also pretty cool is that UChat can recognize images, stickers, locations and more using their keyword recognition:

You can also create a direct connection with OpenAI to understand the intent of users:

And with the OpenAI integration you can send any message to ChatGPT and get a response.

Likewise, UChat also has a Dialogflow integration you can use to use the NLP features of Dialogflow in your Uchat bot.

Live Chat

UChat has its own live chat, which allows you to hand over the conversation to a human agent:

Additionally, you can also set up how conversations are assigned to agents. For example, conversations can be randomly assigned or to agents who have the least number of conversations:

This live chat also comes with an iOS and Android app, so you can answer customer questions while you are on the go.

Besides their own live chat, they also have live chat integrations with Intercom, JivoChat, Drift, Freshchat, Chatwoot, and Front.

Channels

With UChat, you can create chatbots on 13 different channels:

1. Your website
2. Facebook Messenger
3. Instagram
4. WhatsApp
5. Telegram
6. SMS
7. Slack
8. Google Business
9. Voice
10. WeChat
11. Line
12. Viber
13. VK (Russian version of Facebook)

This allows you to create an omnichannel chatbot experience for your customers.

If this is not enough, you can also add your channel using the Custom API Channel integration.

Marketing

UChat has many marketing possibilities that you can use to drive traffic to your chat funnels.

With UChat, you can send broadcasts to your complete audience or filter down on specific users:

Moreover, you can also send sequences to your users whereby you send messages to them with a certain delay in between:

And you can also use triggers to automate workflows in Uchat. With a trigger, you can automatically do an action, when a specific event happens. For example, when someone gives an email in any of your chatbot flows, we can send that email to your CRM.

You can add a widget to your website in your own branding, and change the avatar colors, and even the font of the widget:

This widget can be displayed as a small bubble, full page, chat window inside your page or even a pop-up. And you can also send proactive messages to the user depending on the page.

Additionally, you can also send a QR-Code inside your web chat and continue the same conversation on a different channel. For example, if a user starts a conversation and needs to go at a certain time, you can continue the conversation on another channel (such as WhatsApp). This is an amazing and unique feature, which I haven’t seen in any other chatbot platform yet.

On Facebook, you can automatically reply to comments, connect your chatbot to Facebook Ads, use the One-Time Notification, send Sponsored Messages and use Recurring Notifications.

On Instagram, you can also automatically reply to comments, reply when somebody mentions your account in their Instagram story and check if somebody replied to your own Instagram story.

And with WhatsApp, you can send WhatsApp Message Templates.

Integrations

UChat has over 30 direct integrations with other applications, such as:

• Zapier
• Make (formerly Integromat)
• Calendly
• Google Sheets
• Gmail
• Mailchimp
• Slack

And much more!

If this is not enough, you can also call other APIs inside your chatbot flows, so you can connect UChat to other platforms.

Furthermore, UChat also has its own Mini-App Store that allows third-party developers to create their own apps inside UChat and share them with others (free or paid). Currently, the Mini-App Store has 119 apps that you can use inside your UChat chatbot:

And you can also create these kinds of mini-apps yourself using the flow builder of UChat:

UChat Pricing

UChat provides a Free Plan that includes 1 chatbot on 1 channel, 200 users and all basic features of the platform. The interesting thing about the free plan is that you get a 14-day trial that has all the features of a pro plan.

The Business Plan starts at $15 per month and includes 1 bot with access to the omni channel functionality, 1000 bot users, 5 members, unlimited automations and conversations.

With the Partner Plan, you get a complete white label chatbot, priority customer support, full customization, and other features:

If you want more chatbots, members or users you can simply add those at some extra costs:

UChat also provides a Money-Back Guarantee for 7 days. So you can safely buy their Pro plan, test out their features within 7 days and if it isn’t the right fit for you, you can just ask your money back.

Lastly, UChat also provides a Partner plan, which I tell more about in the Whitelabel section of this review below.

Analytics

UChat provides a basic analytics dashboard that shows how many users talked to your chatbot, how many messages were received and how many messages were sent:

Besides that, it also provides information on Gender, Language and the different timezones of your users:

Moreover, inside the flow builder, you can see to how many people a certain message was sent:

I think these analytics are pretty basic and don’t really allow you to optimize the chatbot experience. For example, it is not possible to see the open rate or click rate of a message, so you don’t know how successful a certain message or button was.

The same is true for unrecognized input. There is no overview of input that your chatbot did not understand, so it’s hard to improve the answers of your chatbot.

You can also create your own custom dashboard and reports, but I couldn’t get this to work properly.

UChat eCommerce Features

UChat has many eCommerce features. Within UChat, you can create your own products and directly sell these products inside your chatbot:

With this feature, you don’t even need to use a third-party eCommerce platform.

However, if you do, UChat also provides a direct integration with Shopify and with WooCommerce, which allows you to get customer information, search for products, get abandoned carts and much more.

Furthermore, UChat also provides direct integrations with Paypal, Stripe, Razopar, Billplz, Bizappay and Hitpay so that you can let customers pay directly inside the chatbot.

Moreover, UChat also provides the WhatsApp Product Catalogue Message, which allows you to create a smooth checkout experience directly on WhatsApp. This is also pretty unique, because I haven’t seen this yet with any other chatbot platform.

Templates

UChat has 166 templates (free & paid) that you can use to get started with creating your chatbot.

With UChat it is also possible to create your own templates and share them with others.

Support

UChat has extensive documentation and Youtube tutorials on how you can use their platform.

Besides that, they also provide customer support via email and via their Facebook Community.

Whitelabel platform

One last feature I want to mention is the Whitelabel platform. This is usually not a section I include in my reviews, but I think it’s worth pointing out.

In the Partner plan of UChat, it is possible to have your own whitelabel platform. This means that you have UChat, but then with your own logo, your own branding and your own custom domain:

This is also one of the most extensive whitelabel chatbot platforms I have ever seen. For example, you can create your own pricing plans and individually enable or disable certain features:

Or you can disable certain apps in the Mini-App store:

And even the iOS and Android apps for the live chat come in whitelabel versions.

This looks like a really promising feature for agencies that are looking for a chatbot whitelabel platform!

Is UChat worth it?

So should you use UChat to create your chatbots?

Yes, you definitely should.

UChat has a visual flow builder, all the chatbot elements you need, you can store user info, condition on that info to create a personalized experience, built-in live chat, automatically reply to keywords and intents, publish your chatbot on 13 different channels, translate your chatbot into other languages and sell products inside your chatbot.

Besides that, if you are a marketing agency looking for a whitelabel chatbot platform, I definitely recommend checking out UChat, because it has one of the most extensive whitelabel platforms I’ve ver seen.

Go to UChat

When thinking of disadvantages, I can only imagine two:

1. In the beginning, it can feel a bit overwhelming because the platform has so many features
2. It could be hard to optimize your chatbot, because UChat only provides basic analytics