Xenioo Review

By Joren Wouters Updated on

Xenioo

Xenioo is “The best omnichannel chatbots platform”, but is this true? And should you buy Xenioo to create your chatbots? Let’s find out!

User Interface

The interface of Xenioo is easy to use.

When building your chatbot flows, Xenioo uses a Visual Flow Builder:

xenioo-interface

On the left-hand side, you have all the individual chatbot elements and on the right-hand side you got the settings of each element.

Moreover, you can click on “Preview Your Bot” to test your chatbot:

xenioo-test-chatbot

In general, the interface is easy to use and it is also easy to set up your chatbot.

But I must say that it takes some time before you fully understand the interface, especially if you have never built a chatbot before.

Because of the many options that are available within Xenioo you sometimes lose the overview.

  • Visual Flow Builder
  • Test chatbot
  • Interface easy to use?
  • Easy to setup a chatbot?

Chatbot elements

Xenioo has a lot of chatbot elements.

In total, it has more than 50 elements that you can use to build your chatbot flows.

Also, the chatbot elements are pretty advanced.

Take for example the Button element. One of the annoying things users do when they need to click on a button is replying with text (instead of clicking on the button). And most chatbot software can’t handle that.

But Xenioo handles this out of the box. Under “Trigger Text Expression” you can determine your own expression that will handle text replies when users should use the button.

xenioo-button

Next to standard elements, such as the button, they have also elements that make your chatbot GDPR compliant:

xenioo-gdpr-compliant

  • Delays
  • Images
  • Video
  • Audio
  • Attachments
  • Gallery (Horizontal list)
  • Vertical list
  • Emojis
  • Persistent Menu
  • Quick Replies
  • Buttons
  • Free text input
  • Location sharing
  • Email validation
  • Phone number validation
  • Date validation

Users

In Xenioo, you can see all the conversations with your chatbot in the “Conversations” tab:

xenioo-conversation

On the left-hand side, you see an overview of all the conversations. In the middle, you see the content of the conversation and on the right-hand side, you see information of the users.

With Xenioo, you can assign custom fields and tags to users. And based on those custom fields and tags, you can determine user segments (called “Audiences” in Xenioo).

  • Custom fields
  • Tags
  • User segments

Messages

With Xenioo, you can send broadcasts to your complete audience or a part of it:

xenioo-broadcast

Moreover, you can use conditions in your chatbot flows.

Unfortunately, it is not possible to send sequences or have a chatbot in multiple languages.

  • Broadcasts
  • Sequences
  • Conditions
  • Multiple languages
  • Easy to translate

AI & NLP

This is one of the best parts of Xenioo.

Xenioo has built-in AI & NLP that you can use to grab the intent of the user or  use entities:

xenioo-intent

Then, when you’ve determined the intents and entities, you can train test and train it:

xenioo-test-ai

But, if that’s not enough, you can also integrate your chatbot with DialogFlow or IBM Watson Assistant.

This is truly one of the best AI & NLP features I’ve ever seen in a chatbot software.

  • Keywords
  • Intents
  • Entities
  • Dialogflow integration

Channels

With Xenioo, you can put your chatbot on 9 channels:

  • Facebook Messenger
  • WhatsApp
  • Websites
  • Telegram
  • Alexa
  • Google Assistent
  • Microsoft Teams
  • Slack
  • Phone

xenioo-channels

So, if you want to create an omnichannel experience for your users, Xenioo is a great fit.

  • Website
  • Facebook
  • SMS
  • Slack
  • Whatsapp
  • Telegram
  • Skype
  • Email

Integrations

Xenioo has a built-in live chat, which is the most important integration of every chatbot software.

Besides, they have a Zapier integration which allows you to connect with almost every software on earth.

Next to the Zapier integration, they also have direct integrations with Mailchimp, ActiveCampaign, Google Firebase, Sendgrid, and WordPress search.

Moreover, you can create your own webhooks.

  • Livechat
  • Zapier
  • Integromat
  • Google Sheets
  • Webhooks

Marketing

With Xenioo, you can put a widget on your website and customize it to the branding of your website:

xenioo-website-widget

Furthermore, you can create a landing page, connect your chatbot to Facebook ads, automatically reply to Facebook comments and create custom URLs to your chatbot.

Unfortunately, it is not possible to use the One-Time Notification, which means that Xenioo is not compliant with the latest Facebook policy.

  • Facebook website widget
  • Native website widget
  • Landing pages
  • Facebook Ads
  • Facebook comments auto-reply
  • Button creator
  • Custom URLs for your chatbot

Pricing

Xenioo comes with a free plan that includes 2 chatbots, 1000 messages per month and basic features.

Their first paid plan (Starter) is €29,99 per month and comes with 25 chatbots, 7500 messages per month and more advanced features, such as integrations, AI and custom branding:

xenioo-pricing

I think these are very reasonable prices for the value you get.

  • Free trial
  • Free plan
  • Price per month
    30
  • Monthly pricing available?
  • Money back guarantee

Analytics

Xenioo provides a dashboard that shows the number of messages, the number of users and user retention:

xenioo-analytics-dashboard

Moreover, you can analyze the analytics of your chatbot flow right inside the visual flow builder:

xenioo-analytics-visual-builder

In addition, you can analyze the user input that the chatbot didn’t understand in the Parse Logs, so you can easily improve the answers of your chatbots.

Overall, very good analytics!

  • Dashboard
  • User input
  • User retention
  • Sent messages
  • Open rate
  • Click rate
  • Conversion rate
  • Fall back rate
  • Volunteer users
  • Custom dashboards/reports

eCommerce

Unfortunately, Xenioo has no eCommerce integrations.

  • Payments
  • Shopify
  • WooCommerce
  • Buy directly within the chatbot
  • Cart abandonment

Templates & Cloning

Xenioo provides 16 templates that you can use to build your chatbot, including free and premium templates.

Unfortunately, you cannot make templates yourself and share them with others.

But, you can duplicate your chatbot flows and chatbot elements, so you can easily reuse them.

  • Templates
    16
  • Make template
  • Share template
  • Duplicate chatbot flows
  • Duplicate chatbot elements

Optimization

With Xenioo you can make an A/B test by using their Random Split element:

xenioo-ab-test

  • A/B Testing

Support

Some features are somewhat “hidden” in the interface, so they have extensive documentation that explains every feature they have.

Furthermore, they have Youtube tutorials in which they explain how to use their platform.

Also, you have online and email support.

  • Tutorials
  • Documentation
  • Customer support

Conclusion

So, should you buy Xenioo to build your chatbots?

Yes, you definitely should.

Xenioo has an easy-to-use interface, many advanced chatbot elements, you can add custom fields and tags, really advanced AI & NLP, you can put your chatbot on 9 different channels, built-in live chat, enough marketing possibilities and all this for a decent price.

They are some small disadvantages:

  • Takes some time before you understand the interface
  • Minimal analytics
  • Not compliant with the latest Facebook policies

Comments (2)

  1. Jonathan

    Hello –

    Regarding your review of Xenioo – what is the issue you refer to at the end of your review “Not compliant with the latest Facebook policies”? Will Facebook prohibit publishing a Xenioo bot via Messenger?

    1. Joren Wouters

      Great question! I will elaborate on this.

      No, Facebook will not prohibit you to use a Xenioo bot via Messenger. But, this year Facebook introduced new policies (https://chatimize.com/facebook-messenger-policy-2020/) and because of that you can only send messages to your users within 24 hours or you need to pay for it / use the One-Time Notification (https://chatimize.com/one-time-notification/).

      The One-Time Notification is a great way to reengage users outside the 24-hour window. Unfortunately, Xenioo doesn’t have this feature built-in their platform. Therefore, I said they don’t comply with the latest Facebook policies.

      Is this clear?

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