Xenioo Review 2025: Features, Pros and Cons, Pricing

Xenioo describes itself as “The Best Omnichannel Chatbot Platform”, but is this true?

In this Xenioo Review, I cover the Xenioo features, pros and cons. And I will also share its pricing and most important: When you should use it.

Let’s get started!

How to use Xenioo

When building your chatbot flows, Xenioo uses a Visual Flow Builder:

On the left-hand side, you have all the individual chatbot elements and on the right-hand side you got the settings of each element.

Moreover, you can click on “Preview Your Bot” to test your chatbot:

But that’s not all. Xenioo also has an Execution Diagram. And this is an awesome feature that I haven’t seen before in any other chatbot builder. Using the Execution Diagram, you can analyze what decisions Xenioo made and why a user is somewhere inside your flow:

Using the execution diagram, you can test your chatbot flow really fast and solve problems with your chatbot even faster.

In general, the interface is easy to use and it is also easy to set up your chatbot.

But I must say that it takes some time before you fully understand the interface, especially if you have never built a chatbot before.

Because of the many options that are available within Xenioo you sometimes lose the overview.

Chatbot elements

Xenioo has many chatbot elements. It has over 50 elements you can use to build your chatbot flows.

Also, the chatbot elements are pretty advanced.

Take for example the Button element. One of the annoying things users do when they need to click on a button is replying with text (instead of clicking on the button). And most chatbot platforms can’t handle that.

But Xenioo handles this out of the box. In Trigger Text Expression, you can set your own expression. This will manage text replies when users need to use the button.

Next to standard elements, such as the button, they have also elements that make your chatbot GDPR compliant:

Contacts

In Xenioo, you can see all the conversations with your chatbot in the “Conversations” tab:

On the left-hand side, you see an overview of all the conversations. In the middle, you see the content of the conversation and on the right-hand side, you see information of the contacts.

With Xenioo, you can assign custom fields and tags to users. And based on those custom fields and tags, you can determine user segments (called “Audiences” in Xenioo).

Xenioo AI Features

Xenioo has built-in AI for Intents and Entities.

You can train your Xenioo chatbot to understand the intent of the user and use entities:

Then, when you’ve determined the intents and entities, you can train test and train it:

And if that’s not enough, you can also connect your chatbot with DialogFlow or IBM Watson Assistant and use their AI models in your chatbot.

Likewise, Xenioo offers a direct connection with OpenAI. So you can also connect your chatbot with ChatGTP.

Live Chat

Xenioo has a built-in live chat, which allows you to hand over the conversation to a live chat agent:

Unfortunately, you cannot set up auto-assignment rules, which can be useful for larger customer support teams.

Channels

With Xenioo, you can put your chatbot on 14 channels:

1. Your website
2. Facebook Messenger
3. Instagram
4. WhatsApp
5. SMS
6. RCS (texting for Android Phones)
7. Google Business Messages
8. Telegram
9. Discord
10. Slack
11. Microsoft Teams
12. Amazon Alexa
13. Google Assistant
14. Phone Voice

Besides that, you can also send automatic emails to users of your chatbot.

So, if you want to create an omnichannel experience for your users, Xenioo is a great fit.

Marketing

With Xenioo, you can send broadcasts to your complete audience or a part of it:

With Xenioo, you can put a widget on your website and customize it to the branding of your website:

You can also:

• Create landing pages
• Connect your chatbot to Facebook ads
• Use the One-Time Notification
• Automatically reply to Facebook comments
• Create custom URLs for your chatbot

Studies show that 90% of consumers want consistent interactions. This holds true no matter how they contact a business. Companies that can deliver this seamless experience retain up to 91% more customers. Xenioo’s omnichannel chatbot solutions help businesses easily meet expectations.

Integrations

Xenioo has direct integrations with Mailchimp, ActiveCampaign, Google Firebase, Sendgrid, and WordPress search.

Besides that, they also have a Zapier integration which allows you to connect with almost every software on earth.

And if you want to get more technical, you can also connect your chatbot with other applications by using API calls in your chatbot flows.

Xenioo Pricing

The pricing of Xenioo is completely untransparent. On its website, Xenioo presents 3 plans: Growth, Professional & Custom:

But each of these plans doesn’t come with a price, so I don’t know how much it costs. And most often when companies don’t present the price, it’s rather a high price than a low price.

That said, you can still use a free trial on each plan. It lets you test if the platform works for you, without paying.

Analytics

Xenioo provides a dashboard that shows the number of messages, the number of users and user retention:

Moreover, you can analyze the analytics of your chatbot flow right inside the Flow Builder:

In addition, you can analyze the user input that the chatbot didn’t understand in the Parse Logs, so you can easily improve the answers of your chatbots.

Overall, pretty good analytics!

Templates

Xenioo provides 16 templates that you can use to build your chatbot, including free and premium templates.

Unfortunately, you cannot make templates yourself and share them with others.

Support

Some features are a bit “hidden” in the interface. They have detailed documentation that explains each feature.

Furthermore, they have Youtube tutorials in which they explain how to use their platform.

Also, you have online and email support.

Is Xenioo Worth It?

So, should you consider Xenioo to build your chatbots?

Yes, you definitely should.

Xenioo is great for small and medium businesses looking to create omnichannel chatbots.

By using the platform, you can create a chatbot using the flow builder and publish it on 10+ channels. Likewise, Xenioo offers many chatbot elements, has built-in AI features, and a direct integration with ChatGPT.

While I think Xenioo is great for SMEs, it seems that the platform is more focused on enterprise companies. A drawback is that the pricing is untransparent, so I have no idea how much it costs.

Get started with Xenioo

When thinking of drawbacks, there are two:

1. It takes some time before you understand the interface
2. Untransparent pricing