Xenioo is “The best omnichannel chatbots platform”, but is this true? And should you buy Xenioo to create your chatbots? Let’s find out!
Table of Contents
User Interface
When building your chatbot flows, Xenioo uses a Visual Flow Builder:
On the left-hand side, you have all the individual chatbot elements and on the right-hand side you got the settings of each element.
Moreover, you can click on “Preview Your Bot” to test your chatbot:
But that’s not all. Xenioo also has an Execution Diagram. And this is an awesome feature that I haven’t seen before in any other chatbot builder. Using the Execution Diagram, you can analyze what decisions Xenioo made and why a user is somewhere inside your flow:
Using the execution diagram, you can test your chatbot flow really fast and solve problems with your chatbot even faster.
In general, the interface is easy to use and it is also easy to set up your chatbot.
But I must say that it takes some time before you fully understand the interface, especially if you have never built a chatbot before.
Because of the many options that are available within Xenioo you sometimes lose the overview.
- Visual Flow Builder
Create chatbot dialogs with a visual flow builder.
- Test chatbot
Is it possible to test the chatbot before putting your new flows or changes live?
- Interface easy to use?
Is the chatbot platform easy-to-use?
- Easy to setup a chatbot?
Is it easy to set up your chatbot with this chatbot platform?
Chatbot elements
Xenioo has a lot of chatbot elements.
In total, it has more than 50 elements that you can use to build your chatbot flows.
Also, the chatbot elements are pretty advanced.
Take for example the Button element. One of the annoying things users do when they need to click on a button is replying with text (instead of clicking on the button). And most chatbot software can’t handle that.
But Xenioo handles this out of the box. Under “Trigger Text Expression” you can determine your own expression that will handle text replies when users should use the button.
Next to standard elements, such as the button, they have also elements that make your chatbot GDPR compliant:
- Delays
Use delays between messages in your chatbot
- Images
Can you send images via your chatbot?
- Video
Can you send video via your chatbot?
- Audio
Can you send audio via your chatbot?
- Attachments
Can you send attachments via your chatbot?
- Gallery (Horizontal list)
Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
- Vertical list
Show a vertical list of items inside your chatbot
- Emojis
Can you use emojis inside your chatbot?
- Persistent Menu
Can you add a persistent menu to your chatbot?
- Quick Replies
Can you add quick replies to your chatbot where users can click on?
- Buttons
Can you add buttons to your chatbot where users can click on?
- Free text input
Can chatbot users freely type text to your chatbot whenever they want to?
- Location sharing
Can users share their location inside the chatbot?
- Email validation
When a chatbot user gives their email, can the platform validate it's a correct email address?
- Phone number validation
When a chatbot user gives their phone number, can the platform validate it's a correct phone number?
- Date validation
When a chatbot user gives a date, can the platform validate it's a correct date?
Users
In Xenioo, you can see all the conversations with your chatbot in the “Conversations” tab:
On the left-hand side, you see an overview of all the conversations. In the middle, you see the content of the conversation and on the right-hand side, you see information of the users.
With Xenioo, you can assign custom fields and tags to users. And based on those custom fields and tags, you can determine user segments (called “Audiences” in Xenioo).
- Custom fields
Store information from your chatbot users inside fields. For example, you can ask for someone's email and store it inside the "email" custom field.
- Tags
Add tags to users in your chatbot flows to organize and categorize contacts.
- User segments
Can you create user segments based on custom fields and tags?
Messages
With Xenioo, you can send broadcasts to your complete audience or a part of it:
Moreover, you can use conditions in your chatbot flows.
Unfortunately, it is not possible to send sequences or have a chatbot in multiple languages.
- Broadcasts
Send a message to all or a part of your chatbot users at a specific date and time
- Sequences
Send messages on a pre-defined schedule with a certain time interval between those messages
- Conditions
Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
- Multiple languages
Is it possible to create a chatbot in multiple languages?
- Easy to translate
Can you translate text to other languages without using a third-party platform and without creating duplicate flows?
AI & NLP
This is one of the best parts of Xenioo.
Xenioo has built-in AI & NLP that you can use to grab the intent of the user or use entities:
Then, when you’ve determined the intents and entities, you can train test and train it:
But, if that’s not enough, you can also integrate your chatbot with DialogFlow or IBM Watson Assistant.
This is truly one of the best AI & NLP features I’ve ever seen in a chatbot software.
- Keywords
Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
- Intents
Trigger a chatbot flow by understanding the intent of the user.
- Entities
Capture specific information from sentences. For example, if a user says "veggie pizza", the chatbot can understand it's not a regular pizza, but a veggie pizza.
- Dialogflow integration
Does the chatbot platform provide a direct integration with Google's AI Platform?
Channels
With Xenioo, you can put your chatbot on 14 channels:
- Your website
- Facebook Messenger
- SMS
- RCS (texting for Android Phones)
- Google Business Messages
- Telegram
- Discord
- Slack
- Microsoft Teams
- Amazon Alexa
- Google Assistant
- Phone Voice
Besides that, you can also send automatic emails to users of your chatbot.
So, if you want to create an omnichannel experience for your users, Xenioo is a great fit.
- Website
Can you publish your chatbot on your website?
- Facebook
Can you publish your chatbot on Facebook?
- Instagram
Can you publish your chatbot on Instagram?
- Whatsapp
Can you publish your chatbot on WhatsApp?
- Telegram
Can you publish your chatbot on Telegram?
- SMS
Can you publish your chatbot on SMS?
- Slack
Can you publish your chatbot on Slack?
- Skype
Can you publish your chatbot on Skype?
- Email
Can you publish your chatbot on email?
Integrations
Xenioo has a built-in live chat, which is the most important integration of every chatbot software.
Besides, they have a Zapier integration which allows you to connect with almost every software on earth.
Next to the Zapier integration, they also have direct integrations with Mailchimp, ActiveCampaign, Google Firebase, Sendgrid, and WordPress search.
Moreover, you can create your own webhooks.
- Livechat
Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
- Zapier
Direct integration with Zapier, one of the largest integration platforms in the world.
- Make (formerly Integromat)
Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
- Google Sheets
Direct integration with Google Sheets, to store or retrieve data from sheets.
- Webhooks
Can you call a webhook inside your chatbot flow to send data to other applications?
Marketing
With Xenioo, you can put a widget on your website and customize it to the branding of your website:
Furthermore, you can create a landing page, connect your chatbot to Facebook ads, use the One-Time Notifcation, automatically reply to Facebook comments and create custom URLs to your chatbot.
- Facebook website widget
Embed your chatbot as a Facebook Widget on your website.
- Native website widget
Embed your chatbot as a native widget (your own branding & colors) on your website.
- Landing pages
Can you create a simple landing page to drive users to your chatbot?
- Facebook Ads
Start a conversation with your chatbot when someone clicks on a Facebook Ad
- One-Time Notification
Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
- Facebook comments auto-reply
Automatically reply with your chatbot to users who comment on your Facebook Posts
- Button creator
Add a button to your website to drive users to your chatbot
- Custom URLs for your chatbot
Generate a simple URL that can be shared anywhere to send users to your chatbot
Pricing
Xenioo comes with a free plan that includes 2 chatbots, 1000 messages per month and basic features.
Their first paid plan (Starter) is €29,99 per month and comes with 25 chatbots, 7500 messages per month and more advanced features, such as integrations, AI and custom branding:
I think these are very reasonable prices for the value you get.
- Free trial
Does the chatbot platform provide a free trial?
- Free plan
Does the chatbot platform provide a free plan?
- Price per month
What is the lowest price per month for creating a chatbot on this platform?
30 - Monthly pricing available?
Is it possible to pay monthly?
- Money back guarantee
Is there a money-back guarantee in case you are not satisfied with the platform?
Analytics
Xenioo provides a dashboard that shows the number of messages, the number of users and user retention:
Moreover, you can analyze the analytics of your chatbot flow right inside the visual flow builder:
In addition, you can analyze the user input that the chatbot didn’t understand in the Parse Logs, so you can easily improve the answers of your chatbots.
Overall, very good analytics!
- Dashboard
Dashboard that provides general analytics of your chatbot.
- User input
Get the input from users that your chatbot didn't understand.
- Sent messages
The number of messages that were sent by your chatbot.
- Open rate
The percentage of chatbot users that opened a message inside your chatbot.
- Click rate
The percentage of chatbot users that click on a button inside your chatbot.
- Conversion rate
The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
- Fall back rate
The percentage of interactions where the chatbot did not know an answer to a question.
- Custom dashboards/reports
Can you create your own dashboard or reports?
eCommerce
Unfortunately, Xenioo has no eCommerce integrations.
- Payments
Collect payments inside your chatbot
- Shopify
Direct integration with Shopify to get products, order information and cart data.
- WooCommerce
Direct integration with WooCommerce to get products, order information and cart data.
- Buy directly within the chatbot
Ability for chatbot users to buy products or services directly from a chatbot
- Cart abandonment
Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot
Templates & Cloning
Xenioo provides 16 templates that you can use to build your chatbot, including free and premium templates.
Unfortunately, you cannot make templates yourself and share them with others.
But, you can duplicate your chatbot flows and chatbot elements, so you can easily reuse them.
- Templates
How many pre-built templates does the chatbot platform provide?
16 - Make template
Can you make templates yourself?
- Share template
Can you share self-created templates with others?
- Duplicate chatbot flows
Is it possible to duplicate chatbot flows, so you can easily reuse them?
- Duplicate chatbot elements
Is it possible to duplicate chatbot elements, so you can easily reuse them?
Optimization
With Xenioo you can make an A/B test by using their Random Split element:
- A/B Testing
Can you optimize your chatbot flows by performing A/B tests?
Support
Some features are somewhat “hidden” in the interface, so they have extensive documentation that explains every feature they have.
Furthermore, they have Youtube tutorials in which they explain how to use their platform.
Also, you have online and email support.
- Tutorials
Does the chatbot platform provide tutorials on how to use its platform?
- Documentation
Does the chatbot platform provide documentation on how to use its platform?
- Customer support
Does the chatbot platform provide customer support?
Conclusion
So, should you buy Xenioo to build your chatbots?
Yes, you definitely should.
Xenioo has an easy-to-use interface, many advanced chatbot elements, you can add custom fields and tags, really advanced AI & NLP, you can put your chatbot on 14 different channels, built-in live chat, enough marketing possibilities and all this for a decent price.
They are some small disadvantages:
- Takes some time before you understand the interface
- Minimal analytics
Hello –
Regarding your review of Xenioo – what is the issue you refer to at the end of your review “Not compliant with the latest Facebook policies”? Will Facebook prohibit publishing a Xenioo bot via Messenger?
Great question! I will elaborate on this.
No, Facebook will not prohibit you to use a Xenioo bot via Messenger. But, this year Facebook introduced new policies (https://chatimize.com/facebook-messenger-policy/) and because of that you can only send messages to your users within 24 hours or you need to pay for it / use the One-Time Notification (https://chatimize.com/one-time-notification/).
The One-Time Notification is a great way to reengage users outside the 24-hour window. Unfortunately, Xenioo doesn’t have this feature built-in their platform. Therefore, I said they don’t comply with the latest Facebook policies.
Is this clear?
Just an additional note on this: Xenioo supports One-Time Notifications and One-Time Follow-ups since December fully adhering to standard Facebook protocols!
Thank you, I will add this to my review!