Xenioo Review

By Joren Wouters Updated on

Xenioo Review

Xenioo is “The best omnichannel chatbots platform”, but is this true? And should you buy Xenioo to create your chatbots? Let’s find out!

User Interface

When building your chatbot flows, Xenioo uses a Visual Flow Builder:

xenioo-interface

On the left-hand side, you have all the individual chatbot elements and on the right-hand side you got the settings of each element.

Moreover, you can click on “Preview Your Bot” to test your chatbot:

xenioo-test-chatbot

But that’s not all. Xenioo also has an Execution Diagram. And this is an awesome feature that I haven’t seen before in any other chatbot builder. Using the Execution Diagram, you can analyze what decisions Xenioo made and why a user is somewhere inside your flow:

xenioo-execution-diagram

Using the execution diagram, you can test your chatbot flow really fast and solve problems with your chatbot even faster.

In general, the interface is easy to use and it is also easy to set up your chatbot.

But I must say that it takes some time before you fully understand the interface, especially if you have never built a chatbot before.

Because of the many options that are available within Xenioo you sometimes lose the overview.

  • Visual Flow Builder
    Create chatbot dialogs with a visual flow builder.
  • Test chatbot
    Is it possible to test the chatbot before putting your new flows or changes live?
  • Interface easy to use?
    Is the chatbot platform easy-to-use?
  • Easy to setup a chatbot?
    Is it easy to set up your chatbot with this chatbot platform?

Chatbot elements

Xenioo has a lot of chatbot elements.

In total, it has more than 50 elements that you can use to build your chatbot flows.

Also, the chatbot elements are pretty advanced.

Take for example the Button element. One of the annoying things users do when they need to click on a button is replying with text (instead of clicking on the button). And most chatbot software can’t handle that.

But Xenioo handles this out of the box. Under “Trigger Text Expression” you can determine your own expression that will handle text replies when users should use the button.

xenioo-button

Next to standard elements, such as the button, they have also elements that make your chatbot GDPR compliant:

xenioo-gdpr-compliant

  • Delays
    Use delays between messages in your chatbot
  • Images
    Can you send images via your chatbot?
  • Video
    Can you send video via your chatbot?
  • Audio
    Can you send audio via your chatbot?
  • Attachments
    Can you send attachments via your chatbot?
  • Gallery (Horizontal list)
    Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
  • Vertical list
    Show a vertical list of items inside your chatbot
  • Emojis
    Can you use emojis inside your chatbot?
  • Persistent Menu
    Can you add a persistent menu to your chatbot?
  • Quick Replies
    Can you add quick replies to your chatbot where users can click on?
  • Buttons
    Can you add buttons to your chatbot where users can click on?
  • Free text input
    Can chatbot users freely type text to your chatbot whenever they want to?
  • Location sharing
    Can users share their location inside the chatbot?
  • Email validation
    When a chatbot user gives their email, can the platform validate it's a correct email address?
  • Phone number validation
    When a chatbot user gives their phone number, can the platform validate it's a correct phone number?
  • Date validation
    When a chatbot user gives a date, can the platform validate it's a correct date?

Users

In Xenioo, you can see all the conversations with your chatbot in the “Conversations” tab:

xenioo-conversation

On the left-hand side, you see an overview of all the conversations. In the middle, you see the content of the conversation and on the right-hand side, you see information of the users.

With Xenioo, you can assign custom fields and tags to users. And based on those custom fields and tags, you can determine user segments (called “Audiences” in Xenioo).

  • Custom fields
    Store information from your chatbot users inside fields. For example, you can ask for someone's email and store it inside the "email" custom field.
  • Tags
    Add tags to users in your chatbot flows to organize and categorize contacts.
  • User segments
    Can you create user segments based on custom fields and tags?

Messages

With Xenioo, you can send broadcasts to your complete audience or a part of it:

xenioo-broadcast

Moreover, you can use conditions in your chatbot flows.

Unfortunately, it is not possible to send sequences or have a chatbot in multiple languages.

  • Broadcasts
    Send a message to all or a part of your chatbot users at a specific date and time
  • Sequences
    Send messages on a pre-defined schedule with a certain time interval between those messages
  • Conditions
    Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
  • Multiple languages
    Is it possible to create a chatbot in multiple languages?
  • Easy to translate
    Can you translate text to other languages without using a third-party platform and without creating duplicate flows?

AI & NLP

This is one of the best parts of Xenioo.

Xenioo has built-in AI & NLP that you can use to grab the intent of the user or  use entities:

xenioo-intent

Then, when you’ve determined the intents and entities, you can train test and train it:

xenioo-test-ai

But, if that’s not enough, you can also integrate your chatbot with DialogFlow or IBM Watson Assistant.

This is truly one of the best AI & NLP features I’ve ever seen in a chatbot software.

  • Keywords
    Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
  • Intents
    Trigger a chatbot flow by understanding the intent of the user.
  • Entities
    Capture specific information from sentences. For example, if a user says "veggie pizza", the chatbot can understand it's not a regular pizza, but a veggie pizza.
  • Dialogflow integration
    Does the chatbot platform provide a direct integration with Google's AI Platform?

Channels

With Xenioo, you can put your chatbot on 14 channels:

  1. Your website
  2. Facebook Messenger
  3. Instagram
  4. WhatsApp
  5. SMS
  6. RCS (texting for Android Phones)
  7. Google Business Messages
  8. Telegram
  9. Discord
  10. Slack
  11. Microsoft Teams
  12. Amazon Alexa
  13. Google Assistant
  14. Phone Voice

xenioo-channels

Besides that, you can also send automatic emails to users of your chatbot.

So, if you want to create an omnichannel experience for your users, Xenioo is a great fit.

  • Website
    Can you publish your chatbot on your website?
  • Facebook
    Can you publish your chatbot on Facebook?
  • Instagram
    Can you publish your chatbot on Instagram?
  • Whatsapp
    Can you publish your chatbot on WhatsApp?
  • Telegram
    Can you publish your chatbot on Telegram?
  • SMS
    Can you publish your chatbot on SMS?
  • Slack
    Can you publish your chatbot on Slack?
  • Skype
    Can you publish your chatbot on Skype?
  • Email
    Can you publish your chatbot on email?

Integrations

Xenioo has a built-in live chat, which is the most important integration of every chatbot software.

Besides, they have a Zapier integration which allows you to connect with almost every software on earth.

Next to the Zapier integration, they also have direct integrations with Mailchimp, ActiveCampaign, Google Firebase, Sendgrid, and WordPress search.

Moreover, you can create your own webhooks.

  • Livechat
    Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
  • Zapier
    Direct integration with Zapier, one of the largest integration platforms in the world.
  • Make (formerly Integromat)
    Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
  • Google Sheets
    Direct integration with Google Sheets, to store or retrieve data from sheets.
  • Webhooks
    Can you call an API inside your chatbot flow to send or get data from other applications?

Marketing

With Xenioo, you can put a widget on your website and customize it to the branding of your website:

xenioo-website-widget

Furthermore, you can create a landing page, connect your chatbot to Facebook ads, use the One-Time Notifcation, automatically reply to Facebook comments and create custom URLs to your chatbot.

  • Facebook website widget
    Embed your chatbot as a Facebook Widget on your website.
  • Native website widget
    Embed your chatbot as a native widget (your own branding & colors) on your website.
  • Landing pages
    Can you create a simple landing page to drive users to your chatbot?
  • Facebook Ads
    Start a conversation with your chatbot when someone clicks on a Facebook Ad
  • One-Time Notification
    Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
  • Facebook comments auto-reply
    Automatically reply with your chatbot to users who comment on your Facebook Posts
  • Button creator
    Add a button to your website to drive users to your chatbot
  • Custom URLs for your chatbot
    Generate a simple URL that can be shared anywhere to send users to your chatbot

Pricing

Xenioo comes with a free plan that includes 2 chatbots, 1000 messages per month and basic features.

Their first paid plan (Starter) is €29,99 per month and comes with 25 chatbots, 7500 messages per month and more advanced features, such as integrations, AI and custom branding:

xenioo-pricing

I think these are very reasonable prices for the value you get.

  • Free trial
    Does the chatbot platform provide a free trial?
  • Free plan
    Does the chatbot platform provide a free plan?
  • Price per month
    What is the lowest price per month for creating a chatbot on this platform?
    30
  • Monthly pricing available?
    Is it possible to pay monthly?
  • Money back guarantee
    Is there a money-back guarantee in case you are not satisfied with the platform?

Analytics

Xenioo provides a dashboard that shows the number of messages, the number of users and user retention:

xenioo-analytics-dashboard

Moreover, you can analyze the analytics of your chatbot flow right inside the visual flow builder:

xenioo-analytics-visual-builder

In addition, you can analyze the user input that the chatbot didn’t understand in the Parse Logs, so you can easily improve the answers of your chatbots.

Overall, very good analytics!

  • Dashboard
    Dashboard that provides general analytics of your chatbot.
  • User input
    Get the input from users that your chatbot didn't understand.
  • Sent messages
    The number of messages that were sent by your chatbot.
  • Open rate
    The percentage of chatbot users that opened a message inside your chatbot.
  • Click rate
    The percentage of chatbot users that click on a button inside your chatbot.
  • Conversion rate
    The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
  • Fall back rate
    The percentage of interactions where the chatbot did not know an answer to a question.
  • Custom dashboards/reports
    Can you create your own dashboard or reports?

eCommerce

Unfortunately, Xenioo has no eCommerce integrations.

  • Payments
    Collect payments inside your chatbot
  • Shopify
    Direct integration with Shopify to get products, order information and cart data.
  • WooCommerce
    Direct integration with WooCommerce to get products, order information and cart data.
  • Buy directly within the chatbot
    Ability for chatbot users to buy products or services directly from a chatbot
  • Cart abandonment
    Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot

Templates & Cloning

Xenioo provides 16 templates that you can use to build your chatbot, including free and premium templates.

Unfortunately, you cannot make templates yourself and share them with others.

But, you can duplicate your chatbot flows and chatbot elements, so you can easily reuse them.

  • Templates
    How many pre-built templates does the chatbot platform provide?
    16
  • Make template
    Can you make templates yourself?
  • Share template
    Can you share self-created templates with others?
  • Duplicate chatbot flows
    Is it possible to duplicate chatbot flows, so you can easily reuse them?
  • Duplicate chatbot elements
    Is it possible to duplicate chatbot elements, so you can easily reuse them?

Optimization

With Xenioo you can make an A/B test by using their Random Split element:

xenioo-ab-test

  • A/B Testing
    Can you optimize your chatbot flows by performing A/B tests?

Support

Some features are somewhat “hidden” in the interface, so they have extensive documentation that explains every feature they have.

Furthermore, they have Youtube tutorials in which they explain how to use their platform.

Also, you have online and email support.

  • Tutorials
    Does the chatbot platform provide tutorials on how to use its platform?
  • Documentation
    Does the chatbot platform provide documentation on how to use its platform?
  • Customer support
    Does the chatbot platform provide customer support?

Conclusion

So, should you buy Xenioo to build your chatbots?

Yes, you definitely should.

Xenioo has an easy-to-use interface, many advanced chatbot elements, you can add custom fields and tags, really advanced AI & NLP, you can put your chatbot on 14 different channels, built-in live chat, enough marketing possibilities and all this for a decent price.

They are some small disadvantages:

  • Takes some time before you understand the interface
  • Minimal analytics

Comments (4)

  1. Jonathan

    Hello –

    Regarding your review of Xenioo – what is the issue you refer to at the end of your review “Not compliant with the latest Facebook policies”? Will Facebook prohibit publishing a Xenioo bot via Messenger?

    1. Joren Wouters

      Great question! I will elaborate on this.

      No, Facebook will not prohibit you to use a Xenioo bot via Messenger. But, this year Facebook introduced new policies (https://chatimize.com/facebook-messenger-policy/) and because of that you can only send messages to your users within 24 hours or you need to pay for it / use the One-Time Notification (https://chatimize.com/one-time-notification/).

      The One-Time Notification is a great way to reengage users outside the 24-hour window. Unfortunately, Xenioo doesn’t have this feature built-in their platform. Therefore, I said they don’t comply with the latest Facebook policies.

      Is this clear?

      1. Gian

        Just an additional note on this: Xenioo supports One-Time Notifications and One-Time Follow-ups since December fully adhering to standard Facebook protocols!

        1. Joren Wouters

          Thank you, I will add this to my review!

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