Xenioo Review 2025: Features, Pros and Cons, Pricingp

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By Joren Wouters Updated on

Xenioo describes itself as “The Best Omnichannel Chatbot Platform”, but is this true?

In this Xenioo Review, I cover the Xenioo features, pros and cons. And I will also share its pricing and most important: When you should use it.

Let’s get started!

Our Verdict

Our Verdict

Xenioo is great for small and medium businesses looking to create omnichannel chatbots.

By using the platform, you can create a chatbot using the flow builder and publish it on 10+ channels. Likewise, Xenioo offers many chatbot elements, has built-in AI features, and a direct integration with ChatGPT.

While I think Xenioo is great for SMEs, it seems that the platform is more focused on enterprise companies. A drawback is that the pricing is untransparent, so I have no idea how much it costs.

Pros

  • Flow Builder
  • Many chatbot elements
  • Custom Fields & Tags to Store Contact Info
  • Publish chatbot on 14 channels
  • Built-in AI: Intents, Entities
  • Built-in Live Chat
  • Good analytics

Cons

  • Takes some time before you understand the interface
  • Untransparent pricing
Go to Xenioo
4.2
Introductory offer
Free trial on each plan
Flow Builder
Yes
Standout features
Omnichannel, Built-in AI, Live chat

How to use Xenioo

When building your chatbot flows, Xenioo uses a Visual Flow Builder:

xenioo-interface

On the left-hand side, you have all the individual chatbot elements and on the right-hand side you got the settings of each element.

Moreover, you can click on “Preview Your Bot” to test your chatbot:

xenioo-test-chatbot

But that’s not all. Xenioo also has an Execution Diagram. And this is an awesome feature that I haven’t seen before in any other chatbot builder. Using the Execution Diagram, you can analyze what decisions Xenioo made and why a user is somewhere inside your flow:

xenioo-execution-diagram

Using the execution diagram, you can test your chatbot flow really fast and solve problems with your chatbot even faster.

In general, the interface is easy to use and it is also easy to set up your chatbot.

But I must say that it takes some time before you fully understand the interface, especially if you have never built a chatbot before.

Because of the many options that are available within Xenioo you sometimes lose the overview.

Flow Builder
Create chatbot dialogs with a visual flow builder.
Ease of use
How easy is it to use the platform? On a scale of 1 to 5.
3.5
Ease of setup
How easy is it to set up your chatbot? On a scale of 1 to 5.
2
Test chatbot
Is it possible to test the chatbot before putting your new flows or changes live?

Chatbot elements

Xenioo has many chatbot elements. It has over 50 elements you can use to build your chatbot flows.

Also, the chatbot elements are pretty advanced.

Take for example the Button element. One of the annoying things users do when they need to click on a button is replying with text (instead of clicking on the button). And most chatbot platforms can’t handle that.

But Xenioo handles this out of the box. Under “Trigger Text Expression” you can determine your own expression that will handle text replies when users should use the button.

xenioo-button

Next to standard elements, such as the button, they have also elements that make your chatbot GDPR compliant:

xenioo-gdpr-compliant

Image
Can you send images via your chatbot?
Video
Can you send video via your chatbot?
Audio
Can you send audio via your chatbot?
Attachment
Can you send attachments via your chatbot?
Gallery (Horizontal List)
Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
Quick reply
Can you add quick replies to your chatbot where users can click on?
Button
Can you add buttons to your chatbot where users can click on?
Collect User Input
Can you collect input from users and store it in fields?
Condition
Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
Delay
Use delays between messages in your chatbot
Start automation
Can you refer from one automation to another and thereby reuse your automations?
Split traffic
Can you split your trafic inside a chatbot flow? Often used for A/B testing.

Contacts

In Xenioo, you can see all the conversations with your chatbot in the “Conversations” tab:

xenioo-conversation

On the left-hand side, you see an overview of all the conversations. In the middle, you see the content of the conversation and on the right-hand side, you see information of the contacts.

With Xenioo, you can assign custom fields and tags to users. And based on those custom fields and tags, you can determine user segments (called “Audiences” in Xenioo).

Contacts overview
Can you see all the contacts that talked to your chatbot in one overview?
Custom field
Store information from your chatbot users inside fields. For example, you can ask for someone's email and store it inside the "email" custom field.
Tags
Add tags to users in your chatbot flows to organize and categorize contacts.
User Segments
Can you create user segments based on custom fields and tags?

Xenioo AI Features

Xenioo has built-in AI for Intents and Entities.

You can train your Xenioo chatbot to understand the intent of the user and use entities:

xenioo-intent

Then, when you’ve determined the intents and entities, you can train test and train it:

xenioo-test-ai

And if that’s not enough, you can also connect your chatbot with DialogFlow or IBM Watson Assistant and use their AI models in your chatbot.

Likewise, Xenioo offers a direct connection with OpenAI. So you can also connect your chatbot with ChatGTP.

Keyword recognition
Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
Intents
Trigger a chatbot flow by understanding the intent of the user.
Entities
Capture specific information from sentences. For example, if a user says "veggie pizza", the chatbot can understand it's not a regular pizza, but a veggie pizza.
AI Knowledge Base
Can you train your chatbot on a knowledge base (like your website or articles) and then your chatbot automatically answer questions about it?
NLP integrations
Does it have a direct integration with NLP platforms, such as Dialogflow?
LLM integrations
Does it have a direct integration with LLM platforms, such as ChatGPT and Claude?

Live Chat

Xenioo has a built-in live chat, which allows you to hand over the conversation to a live chat agent:

xenioo-conversation

Unfortunately, you cannot set up auto-assignment rules, which can be useful for larger customer support teams.

Built-in live chat
Does it have a built-in live chat, so you can hand over a conversation to a support agent?
Live chat integration
Does it have a direct integration with a third-party livechat application?
Auto-Assignment Rules
Can you set up rules so that conversations get automatically assigned to agents in livechat?

Channels

With Xenioo, you can put your chatbot on 14 channels:

  1. Your website
  2. Facebook Messenger
  3. Instagram
  4. WhatsApp
  5. SMS
  6. RCS (texting for Android Phones)
  7. Google Business Messages
  8. Telegram
  9. Discord
  10. Slack
  11. Microsoft Teams
  12. Amazon Alexa
  13. Google Assistant
  14. Phone Voice

xenioo-channels

Besides that, you can also send automatic emails to users of your chatbot.

So, if you want to create an omnichannel experience for your users, Xenioo is a great fit.

Website
Can you publish your chatbot on your website?
Facebook
Can you publish your chatbot on Facebook?
Instagram
Can you publish your chatbot on Instagram?
Whatsapp
Can you publish your chatbot on WhatsApp?
Telegram
Can you publish your chatbot on Telegram?
SMS
Can you publish your chatbot on SMS?
Slack
Can you publish your chatbot on Slack?
Email
Can you publish your chatbot on email?
Voice
Can you publish your chatbot on a telephone line (Voice)?
Merge contacts across channels
Can you merge contacts across channels, when the same person contacts you over multiple channels?

Marketing

With Xenioo, you can send broadcasts to your complete audience or a part of it:

xenioo-broadcast

With Xenioo, you can put a widget on your website and customize it to the branding of your website:

xenioo-website-widget

Furthermore, you can create landing pages, connect your chatbot to Facebook ads, use the One-Time Notifcation, automatically reply to Facebook comments and create custom URLs to your chatbot.

Broadcasts
Send a message to all or a part of your chatbot users at a specific date and time
Sequences
Send messages on a pre-defined schedule with a certain time interval between those messages
Rules
Trigger events based on if-then logic. For example, if email is given by the user, send it to your CRM.
Website widget
Embed your chatbot as a widget on your website (with your own branding & colors).
Send proactive messages on website
Can you send pro-active messages on your website with your chatbot?
Facebook Ref URL
Can you create a URL that goes to a specific flow inside your Facebook chatbot?
Auto-Reply to Facebook Comments
Automatically reply with your chatbot to users who comment on your Facebook Posts
One-Time Notification
Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Recurring Notifications
Send recurring notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Facebook Ads
Start a conversation with your chatbot when someone clicks on a Facebook Ad
Sponsored messages
Send paid messages via Facebook Messenger outside the 24-hour window
Auto-Reply to Instagram Comments
Automatically reply with your chatbot to users who comment on your Instagram Posts
Instagram Story Mention Reply
Send auto replies to Instagram users who mention your Instagram handle in their Instagram Stories
WhatsApp Message Templates
Can you initiate conversations with Message Templates on WhatsApp?

Integrations

Xenioo has direct integrations with Mailchimp, ActiveCampaign, Google Firebase, Sendgrid, and WordPress search.

Besides that, they also have a Zapier integration which allows you to connect with almost every software on earth.

And if you want to get more technical, you can also connect your chatbot with other applications by using API calls in your chatbot flows.

Direct integrations
How many direct integrations does it have with other applications?
1-10
Zapier
Direct integration with Zapier, one of the largest integration platforms in the world.
Make
Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
Make API Calls
Can you call an API inside your chatbot flow to send or get data from other applications?
Webhooks
Can the platform send automatic notifications of all the messages and events going on in your chatbot?

Xenioo Pricing

The pricing of Xenioo is completely untransparent. On its website, Xenioo presents 3 plans: Growth, Professional & Custom:

Pricing of Xenioo

But each of these plans doesn’t come with a price, so I don’t know how much it costs. And most often when companies don’t present the price, it’s rather a high price than a low price.

That being said, you can still use a Free trial on each of the plans, so you can test whether the platform works for you without paying for it.

Free trial
Does the chatbot platform provide a free trial?
Free plan
Does the chatbot platform provide a free plan?
Price per month
What is the lowest price per month to create a chatbot with this platform? In US Dollars.
Custom
Monthly pricing available?
Is it possible to pay monthly?
Money back guarantee
Is there a money-back guarantee in case you are not satisfied with the platform?

Analytics

Xenioo provides a dashboard that shows the number of messages, the number of users and user retention:

xenioo-analytics-dashboard

Moreover, you can analyze the analytics of your chatbot flow right inside the Flow Builder:

xenioo-analytics-visual-builder

In addition, you can analyze the user input that the chatbot didn’t understand in the Parse Logs, so you can easily improve the answers of your chatbots.

Overall, pretty good analytics!

Dashboard
Dashboard that provides general analytics of your chatbot.
Flow analytics
Can you analyze how users are going through your chatbot flows?
User input
Get the input from users that your chatbot didn't understand.
Sent messages
The number of messages that were sent by your chatbot.
Open rate
The percentage of chatbot users that opened a message inside your chatbot.
Click rate
The percentage of chatbot users that click on a button inside your chatbot.
Conversion rate
The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
Fall back rate
The percentage of interactions where the chatbot did not know an answer to a question.
Agent analytics
Can you analyze the performance of live chat agents?
Custom event tracking
Can you create custom events and analyze how many times these happened?
Custom dashboards/reports
Can you create your own dashboard or reports?

Templates

Xenioo provides 16 templates that you can use to build your chatbot, including free and premium templates.

Unfortunately, you cannot make templates yourself and share them with others.

Number of templates
How many pre-built templates does the chatbot platform provide?
16
Make template
Can you make templates yourself?
Share template
Can you share self-created templates with others?

Support

Some features are somewhat “hidden” in the interface, so they have extensive documentation that explains every feature they have.

Furthermore, they have Youtube tutorials in which they explain how to use their platform.

Also, you have online and email support.

Tutorials
Does the chatbot platform provide tutorials on how to use its platform?
Documentation
Does the chatbot platform provide documentation on how to use its platform?
Customer support
Does the chatbot platform provide customer support?

Is Xenioo Worth It?

So, should you consider Xenioo to build your chatbots?

Yes, you definitely should.

Xenioo is great for small and medium businesses looking to create omnichannel chatbots.

By using the platform, you can create a chatbot using the flow builder and publish it on 10+ channels. Likewise, Xenioo offers many chatbot elements, has built-in AI features, and a direct integration with ChatGPT.

While I think Xenioo is great for SMEs, it seems that the platform is more focused on enterprise companies. A drawback is that the pricing is untransparent, so I have no idea how much it costs.

Get started with Xenioo

When thinking of drawbacks, there are two:

  1. It takes some time before you understand the interface
  2. Untransparent pricing

Comments (4)

  1. Jonathan

    Hello –

    Regarding your review of Xenioo – what is the issue you refer to at the end of your review “Not compliant with the latest Facebook policies”? Will Facebook prohibit publishing a Xenioo bot via Messenger?

    1. Joren Wouters

      Great question! I will elaborate on this.

      No, Facebook will not prohibit you to use a Xenioo bot via Messenger. But, this year Facebook introduced new policies (https://chatimize.com/facebook-messenger-policy/) and because of that you can only send messages to your users within 24 hours or you need to pay for it / use the One-Time Notification (https://chatimize.com/one-time-notification/).

      The One-Time Notification is a great way to reengage users outside the 24-hour window. Unfortunately, Xenioo doesn’t have this feature built-in their platform. Therefore, I said they don’t comply with the latest Facebook policies.

      Is this clear?

      1. Gian

        Just an additional note on this: Xenioo supports One-Time Notifications and One-Time Follow-ups since December fully adhering to standard Facebook protocols!

        1. Joren Wouters

          Thank you, I will add this to my review!

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