The Ultimate Guide SMS Chatbots

Now, let’s create a really simple welcome message flow (just to show you how simple it is to make a SMS chatbot).

Head over to SilFer Bots and click on Flows in the menu:

Then, you should see your Welcome Message in the list of flows. Click on the dots (on the right side) and select on Edit:

Now, we are in the Visual Flow Builder of SilFer Bots, which should look something like this:

By default, a “Message” element is selected as the first step.

But, we don’t want that, because we first want to check whether the user is using SMS. So let’s add a Condition:

Then, set this condition as the starting step of our Welcome Message flow:

Now, change the condition that we check if the user is currently on the SMS channel:

Once, you made this condition, let’s connect this message to the first message:

Instead of sending a general message to everyone, we can first ask the user name of the user. In SilFer Bots, we can do this by using the User Input element:

NOTE: Make sure that the Message Type is set to “SMS”. Otherwise, it will not send a text message!

Before we go further, click on the Click to edit button.

Here, we can select to which Custom Field the answer is saved:

Then, in the second message, we can use that custom field to create a more personalized experience:

We can connect the first second message with the second message, so the final flow looks like this:

And how does it look like on your mobile phone?

Like this:

NOTE: Those “Sent from your Twilio trial account” messages are only showing when you use the trial of Twilio 😉

Pretty awesome, right?

I know this is just a really simple example of a SMS chatbot flow and there are many more possibilities.

But this is just to show that it is extremely simple to create a SMS chatbot yourself in just a matter of minutes.