Tidio vs Intercom: Which platform is better in 2025?
By Joren Wouters • Updated on
Tidio and Intercom are both popular choices if you want a chatbot on your website. They both offer a flow builder and built-in AI, and don’t require any coding.
But which platform is better for you? What are the differences? Which one should you choose?
Let’s find out!
PS. I’ve used both of these platforms for over 5 years, and this comparison comes after two in-depth reviews of Tidio and Intercom.
Table of Contents
Intercom vs Tidio: Our Verdict
Overall, Intercom is better because it has more features. But, this also comes at a higher price.
Intercom has better AI features, more marketing options, more direct integrations and more advanced analytics. But again, it’s more expensive.
Tidio is a more affordable solution, with still a lot of great features.
When considering these two, you need to know that:
- Neither platform offers any marketing possibilities for Facebook and Instagram.
- With Tidio, it’s not possible to use AI together with the flows, while that is possible with Intercom.
To help you make the decision, here’s an overview of the key features for both platforms:
| Intercom | Tidio | |
|---|---|---|
| Ease of use | Easy to use Flow Builder, but slightly less easy to set up. Some features are hidden in the interface | Very easy to use Flow Builder |
| Chatbot features | Great features including collecting user input, conditions, buttons and videos | Great features including collecting user input, conditions and buttons, but no video option |
| Contacts | Complete contacts overview, custom fields and user segments | Complete contacts overview, custom fields and user segments |
| AI & NLP | Advanced AI Features, including AI Intents, keyword recognition, AI Knowledge Base, and Intercom’s Fin AI Agent, which you can train on your own data. | Advanced AI Features, including AI Intents, keyword recognition, AI Knowledge Base, and Tidio’s AI chatbot, Lyro, which you can train on your own data. But, you can’t use Lyro AI with flows |
| Available channels | 6 channels, including Website, Facebook, Instagram, WhatsApp, SMS and Email | 5 channels, including Website, Facebook, Instagram, WhatsApp and Email |
| Growth Tools | Broadcasts, sequences, rules, advanced website widget, proactive messages, posts, tours, banners and series | Website widget, send proactive messages on website |
| Live chat | Built-in live chat and auto assignment rules | Built-in live chat and auto assignment rules |
| Integrations | 100+ direct integrations, including Zapier and Make | Up to 50 direct integrations, including Zapier |
| Analytics | Advanced analytics, very extensive reports section, showing the resolution flow of Fin AI Agent, effectiveness of your customer support team, custom work flow automations, and custom reports. No flow analytics | Advanced analytics with Growth plan. Set up triggers to track specific actions, 4 dashboards for chatbot analysis. No flow analytics |
| Pricing | Pricing starts at $39/agent/month, but to get all features you need a higher plan, which is $99/agent/month. All plans have a 14-day free trial | Free plan with 50 live chat conversations, 50 Lyro conversations, 100 reached visitors and 500 emails/month. Paid plans start at $29/month. All paid plans have a separate use case, you can combine them |
For a more in-depth comparison, keep reading.
Tidio vs Intercom: Side-by-side Comparison
If you’re still not sure, you can decide by comparing all the features in detail below 👇
Tidio vs Intercom: Which one is better?
Overall, Intercom is better in terms of what it offers. It has more options and features.
But, Tidio is cheaper, and it still offers a lot.
I would use Intercom if you don’t mind the higher price and want to use AI together with the flows. Plus, you get better analytics and marketing possibilities.
If you want a more affordable solution that still gives a lot for its price, go with Tidio.