Tidio vs Manychat: Which platform is better in 2025?
By Joren Wouters • Updated on
Tidio and Manychat are some of the best chatbot builders in the world.
Both are easy to use. They have a flow builder, built-in live chat, AI, and you can collect data and personalize conversations.
Basically, they both check most of the relevant boxes.
But which platform should you use? How are they different? And which one is better?
Let’s dive in!
P.S. I’ve used both platforms for 5+ years. This comparison comes after two in-depth reviews of Tidio and Manychat.
Table of Contents
Manychat vs Tidio: Our Verdict
Overall, if you want to create a chatbot for Facebook, Instagram or WhatsApp, I recommend using Manychat. This is because Manychat has marketing features on these channels, and Tidio doesn’t.
On the other hand, if you want to create a chatbot mainly for your website, I’d go with Tidio. The reason is simple: Manychat is not available for websites.
This is an overview of the key features for both chatbot platforms:
| Manychat | Tidio | |
|---|---|---|
| Ease of use | Easy-to-use Flow Builder with drag and drop | Very easy to use Flow Builder |
| Chatbot features | Great for collecting user input, conditional branching and scalability | Great features including collecting user input, conditions and buttons, but no video option |
| Contacts | Unlimited custom fields & tags, create your own segments | Complete contacts overview, custom fields and user segments |
| AI & NLP | Keyword-recognition, AI Intents, AI Steps, AI Flow Builder Assistant & AI Text Improver | Advanced AI Features, including AI Intents, keyword recognition, AI Knowledge Base, and Tidio’s AI chatbot, Lyro, which you can train on your own data. But, you can’t use Lyro AI with flows |
| Available channels | Facebook, Instagram, WhatsApp, Telegram, SMS and Email | 5 channels, including Website, Facebook, Instagram, WhatsApp and Email |
| Growth Tools | Auto Reply to Facebook/Instagram Comments, WhatsApp Message Templates & More | Website widget, send proactive messages on website |
| Live chat | Advanced live chat with team member groups and auto-assignment rules | Built-in live chat and auto assignment rules |
| Integrations | Up to 10 direct integrations, including Zapier and Make | Up to 50 direct integrations, including Zapier |
| Analytics | Flow builder analytics & conversion event tracking | Advanced analytics with Growth plan. Set up triggers to track specific actions, 4 dashboards for chatbot analysis. No flow analytics |
| Pricing | Free plan up to 1000 contacts, Pro plan starting at $15/month | Free plan with 50 live chat conversations, 50 Lyro conversations, 100 reached visitors and 500 emails/month. Paid plans start at $29/month. All paid plans have a separate use case, you can combine them |
In terms of features, Tidio and Manychat are very similar. The main difference boils down to what channels they’re available on.
If you want more in-depth details of each platform, keep reading.
Tidio vs Manychat: Side-by-side Comparison
If you are still not sure you can compare all the features side-by-side below 👇
Tidio vs Manychat: Which one is better?
It’s pretty straightforward:
Manychat is better if you want chatbots for Facebook, Instagram and WhatsApp. It has better marketing and growth features.
Tidio is better if you want chatbots for your website (Manychat isn’t available on websites).
Since both are very good at their job, you should make your decision based on what channels you need.