5 Best Facebook Chatbots in 2026
By Joren Wouters • Updated on
Facebook is still one of the most powerful channels for marketing and customer support. In fact, it’s used by over 3 billion people in 2026!
But when your page starts getting hundreds of messages and comments per day, it gets hard to manage.
That’s where Facebook chatbots come in. They let you automatically reply to comments, qualify leads in Messenger, send broadcasts, and support customers 24/7.
But how do you choose the right Facebook chatbot?
Over the past decade, I’ve tested and reviewed more than 50 chatbot platforms. In the process, I’ve built hundreds of bots for both my clients and myself.
In this guide, I’ll break down the 5 best Facebook chatbot platforms in 2026. You’ll learn who each tool is best for and the tradeoffs you need to know before choosing one.
I re-evaluated each platform specifically for Facebook in 2026:
- Marketing automation: Can you automatically reply to comments and send messages?
- AI features: Does the platform use AI or is it purely rule-based?
- Live chat: Can you hand conversations over to a human support agent?
- Ease of use: How quickly can you set up a Facebook chatbot without technical skills?
- Omnichannel support: Can you deploy the same bot on many channels?
- Integrations: Does it connect with your other software?
- Pricing: What’s the cost of the chatbot?
Let’s dive in!
Table of Contents
What Is a Facebook Chatbot?
A Facebook chatbot automates conversations in Facebook Messenger and on your Facebook Page.
That means it can:
- Automatically reply to comments on your posts
- Send follow-up messages in Messenger
- Qualify leads with automated questions
- Route conversations to the right team member
- Run marketing sequences and broadcasts
Some platforms focus on simple auto-replies and FAQ automation. Others support advanced workflows, AI-powered conversations, detailed analytics, and deep CRM integrations.
And they have limitations.
For example, not every tool supports automated comment replies. Some lack built-in live chat. Others don’t offer advanced marketing features or strong analytics.
That’s why your choice matters.
Before you pick a Facebook chatbot, consider:
- Do you need marketing automation or just customer support?
- Do you want AI-powered conversations or simple rule-based flows?
- Do you need CRM integrations and detailed reporting?
- Will you deploy the bot only on Facebook, or across multiple channels?
The right platform depends on your goals.
Now let’s compare the best options!
Best Facebook Messenger Bot Platforms: Quick Overview
| Name | Rating | Pricing | Best For |
|---|---|---|---|
| Manychat | 4.5/5 ⭐ | Free plan, Pro plan starts at $15/month | Marketing Automation and Customer Support |
| Chatbase | 4.1/5 ⭐ | Free plan, Hobby plan starts at $40/month | AI Beginners |
| UChat | 4.5/5 ⭐ | Free plan; Premium plans start at $15/month | Omnichannel Bots |
| Freshchat | 4.5/5 ⭐ | Free plan, Paid plans starting at $19/month | AI Agents with Large Customer Support Teams |
| Intercom | 4.5/5⭐ | Starts at $39 per seat/month, 14-day free trial on every plan | Enterprise & Large Businesses |
1. Manychat
Best for: Marketing Automation & Support
Rating: 4.5/5 
Manychat is a top choice for building chatbots on Facebook. Its intuitive interface and very easy-to-use flow builder simplify the process. So, everyone can create a chatbot for Messenger regardless of skill level.
The platform is also great for marketing automation, such as auto-replying to Facebook comments or sending out broadcast messages.
Similarly, you can set up complex automations using sequences, rules, and even A/B testing. It’s an excellent tool for generating leads.
Manychat includes a built-in live chat, so you can hand over a conversation to a support agent easily. This makes it ideal for customer support as well.
For added functionality, you can enhance the platform with AI tools like the AI intents and AI Flow Builder Assistant.
Pros
- Extremely intuitive interface and easy-to-use Flow Builder
- Integrates smoothly with Facebook, Instagram, WhatsApp, SMS, and Telegram
- Numerous marketing tools to engage users through messenger automations
- Advanced marketing features such as Broadcasts, Sequences, and Rules
- Built-in live chat
- Direct integrations, as well as Zapier and Make integrations
- Built-in AI capabilities, including Intents, AI Flow Builder Assistant and AI steps
Cons
- Translating your chatbot to multiple languages is hard
Pricing
- Free plan for up to 1,000 contacts, including essential platform features
- Pro plan begins at $15 per month
- AI Add-on available for $29 per month
If you want to give Manychat a try, just click the button below and you’ll get my 100% discount code:
2. Chatbase
Best for: AI Beginners
Rating: 4.1/5
Chatbase excels in one main area: you can train it on your data. and it automatically responds to user questions. The platform is incredibly user-friendly, you can set up a chatbot in 5-10 minutes.
With Chatbase, simply upload documents or enter website URLs, and the platform will use this data to train itself. Within minutes, the chatbot will be ready to answer questions based on your content.
Also, you can review and refine each response your AI chatbot provides. You can do this manually, or via Chatbase’s Suggestions feature. It highlights missing information in your training data.
From what I’ve seen, this capability is unique among chatbot platforms.
Additionally, you can connect Chatbase to other apps with AI Actions. With AI Actions, your chatbot can do stuff when people ask for it. For example, an AI Action can check your availability if someone wants to book a call.
Chatbase is an ideal solution for businesses needing a fast, AI-powered customer support option.
Pros
- Extremely beginner-friendly
- Set up a chatbot in under 10 minutes
- Built-in AI with Knowledge Base functionality
- Integrates seamlessly with Facebook, Instagram, WhatsApp, websites, and Slack
- You can connect with other apps by using AI Actions
- Allows easy revision of chatbot responses
- Livechat integration with Zendesk
Cons
- Lacks marketing tools specifically for Facebook
- Does not support custom chatbot flow creation
- No built-in live chat
Pricing
- Free plan: 100 message credits; train a chatbot on up to 400,000 characters
- Hobby Plan ($40/month): 2,000 message credits; train a chatbot on up to 11 million characters
Read more: Learn everything about Chatbase with my in-depth Chatbase Review.
3. UChat
Best for: Omnichannel Support
Rating: 4.5/5
UChat is a very versatile platform. It’s designed for creating chatbots that operate across multiple channels, including Facebook, Instagram, Whatsapp and more.
While it offers a user-friendly interface, UChat has a steeper learning curve compared to simpler options like Manychat.
One standout feature is the ability to build a single chatbot and deploy it to various channels with a single click. This feature is excellent for managing consistent customer engagement across platforms.
Similar to Manychat, UChat includes a range of marketing tools and a built-in live chat. So, it’s great for businesses looking to combine marketing and customer support in one bot.
With over 50 integrations, it’s easy to link UChat with other tools in your tech ecosystem.
Pros
- User-friendly Flow Builder
- Build one chatbot and deploy it across 13 different channels
- Supports keyword recognition and intent detection
- Directly integrates with ChatGPT for advanced AI functionality
- Extensive marketing options for Facebook
- Advanced marketing tools, including broadcasts, sequences, and custom rules
- Built-in live chat feature for real-time support
- Over 50 direct integrations, including Zapier and Make
Cons
- Steeper learning curve for beginners, it may feel overwhelming at first
Pricing
- Free plan
- Paid plan starts at $15/month
To get started with UChat, click the button below and you’ll get my 100% discount code:
4. Freshchat
Best for: AI Agents with Large Customer Support Teams
Rating: 4.5/5
Freshchat is a good option if you want to build AI Agents for large customer support teams across multiple channels.
You can:
- Train AI Agents on your own knowledge
- Connect those agents to AI actions for common support tasks, such as checking order status
- Improve their answers over time as new questions come in
Freshchat is easy to get started with. When the AI can’t help, you can pass on conversations to live chat agents thanks to auto-assignment rules.
The platform also includes tools that help teams stay organized. These include a smart inbox, internal collaboration features, and proactive messaging. These tools make it easier to manage conversations across channels like Facebook.
Freshchat is also budget-friendly. Plans start at $19 per agent per month, which makes it accessible for growing support teams.
On top of that, Freshchat offers 400+ integrations, so you can easily connect it with other tools you already use.
Pros
- Intuitive and easy-to-navigate interface
- Affordable for what it offers
- Deploys chatbots on Facebook and six additional channels
- Built-in AI features, including Intents, Self-Service options, and Copilot
- Live chat with Auto-Assignment and Automation for efficient support
- Over 400 direct integrations for seamless connectivity
- Advanced Analytics: Many Reports & Add Custom Reports
Cons
- Lacks marketing capabilities on Facebook
- Some features can be hard to locate in the interface
- Limited options for customization
Pricing
- Free plan for live chat up to 10 agents
- Paid plan start at $19/agent/month (comes with 500 AI agent sessions)
- AI Add-on: $49 per 100 AI agent sessions
Read more: Read my in-depth Freshchat review to explore all features of the platform.
5. Intercom
Best for: Enterprise and Large Businesses
Rating: 4.5/5
Intercom is an excellent choice for large businesses and enterprises. It helps manage customer conversations across five channels, including Facebook.
With an intuitive flow builder and built-in AI tools, Intercom makes it easy to set up complex chat automations without any coding.
You can also train the chatbot on your data, so that it can respond to customer questions automatically.
Its live chat feature lets you easily hand things off to support agents when needed. Also, Intercom integrates with over 100 applications, making it simple to connect with your existing tech stack.
Intercom does provide some marketing features. These include broadcasts, Product Tours, Banners, and Series that you can add to your website. However, it lacks specific marketing capabilities for Facebook.
For example, it doesn’t support automated replies to Facebook comments or direct customer notifications. It’s more suitable for customer support and experience rather than Facebook-focused marketing.
Pros
- User-friendly Flow Builder
- Allows unlimited custom fields and tags
- Built-in AI capabilities, including Knowledge Base and Intents
- Deploy chatbots on Facebook, WhatsApp, websites, Instagram, and SMS
- Wide array of marketing features (outside of Facebook)
- Effective website widget for on-site support
- Advanced analytics, including detailed customer reporting
Cons
- May feel overwhelming, particularly for beginners
- Can be costly for small businesses
- Lacks automated marketing capabilities on Facebook, such as comment replies or customer notifications
Pricing
- Starts at $39/seat/month
- Every plan has a 14-day free trial
Your Next Steps
These are the 5 best Facebook chatbots. Each one has its own strengths and weaknesses.
The next step is to create your own Facebook chatbot. You can click on this tutorial to learn how:
Frequently Asked Questions
What is the best free chatbot for Facebook Messenger?
If I had to pick one best free chatbot for Facebook Messenger, I’d go with Manychat. It offers a lot in the free plan, plus the Pro plan starts at only $15/month.
Do Facebook chatbots support multiple languages?
Yes, many Facebook chatbot platforms offer multilingual support. You can communicate with customers in their preferred language.
How secure is customer data with Facebook chatbots?
Reputable chatbot platforms prioritize data security. They encrypt information and follow data protection standards.
When choosing a chatbot platform, be sure to review its security practices.
How can I measure the success of my Facebook chatbot?
Most chatbot platforms offer built-in analytics to track key metrics like:
- Response rates
- Engagement levels
- Conversion rates
You can monitor these for insights on how well the chatbot meets customer needs. it also helps you identify areas for improvement.
Do these Facebook chatbots require a Facebook Developer account?
In most cases, no — you don’t need to manually create a Facebook Developer account.
Platforms guide you through connecting your Facebook Page using their built-in integrations. The technical API setup happens in the background.
However, these tools still rely on Facebook’s official Messenger API. That means:
- You must connect a Facebook Business Page (not a personal profile).
- Your page may need review or approval for certain advanced messaging features.
Can these chatbots send broadcasts without a 24-hour window limit?
This depends on Facebook’s Messenger policies.
By default, businesses can freely message users within a 24-hour window after the user interacts with the bot.
Outside that window, you generally need:
- Sponsored messages (paid)
- Or specific message tags approved by Meta (for example, post-purchase updates)
No chatbot platform can bypass Facebook’s rules. If your strategy relies heavily on broadcasts, make sure you understand Facebook Messenger policy before you pick a tool.
How do chatbots affect Messenger engagement and customer satisfaction?
The average satisfaction rate of chats with chatbots is 87.58%. This is higher than satisfaction rates for chats that involve a human agent.
When implemented correctly, chatbots typically:
- Increase response speed
- Improve lead capture rates
- Reduce support workload
- Keep conversations active through automated follow-ups
