5 Best eCommerce Chatbots in 2026
By Joren Wouters • Updated on
Global eCommerce is projected to hit $6.86 trillion by the end of 2025, and $8 trillion by the end of 2027. Online purchases aren’t going away.
But managing conversations with thousands of customers manually? That’s not scalable.
So in this post, I’ll show you the 5 best eCommerce chatbots in 2026. Each platform offers a different strength, so you can find the one that fits your goals best.
And I’m not doing this to promote certain platforms. My choices are based on my experience testing over 200 chatbot platforms, and reviewing 50 of them in-depth.
Table of Contents
Best eCommerce Chatbots: Quick Overview
| Name | Rating | Pricing | Best For |
|---|---|---|---|
| Tidio | 4.1/5 ⭐ | Free plan; paid plans from $29/mo | Best all-in-one for sales and support |
| Manychat | 4.5/5 ⭐ | Free plan; Pro from $15/mo; optional AI add‑on | Best for social media campaigns |
| Juphy | 4.0/5 ⭐ | Starts at $19/month for up to 50k visitors | Best for AI Starters |
| UChat | 4.6/5 ⭐ | Free plan, Premium plans start at $15/month | Best for Omnichannel eCommerce Bots |
| Botpress | 4.1/5 ⭐ | Start for free, pay-as-you-go model | Advanced AI support bots |
1. Tidio
Best for: All-in-one for sales and support
Rating: 4.1/5 ⭐
Tidio is a great “hub” if you want one tool to handle sales and support on your website.
It connects directly with Shopify, and it’s trained on your Shopify products.
It also has a flow builder and comes with Lyro, their built-in AI agent. Lyro can be trained on your data to answer FAQs automatically.
It can do automated tasks too, such as checking order status or changing order information.
So you can mix:
- Custom flows for things like pre-sale questions or cart recovery
- AI answers trained on your products and help content
- Live chat when a real human needs to jump in
Practically, this means Tidio can:
- Recommend products based on what someone is asking
- Answer questions about orders, shipping, and returns
- Handle basic support 24/7 and only escalate complex cases to humans
And, it has a free plan, and paid plans start at $29/month.
If you’re running a Shopify store and want something that looks good out of the box, Tidio is a very strong choice.
Pros
- Direct integration with Shopify
- Easy-to-use Flow Builder
- Built-in Lyro AI Agent trained on your products and site content
- Great website widget and UX for visitors
- Built-in live chat, so humans can take over when needed
- Can combine flows + AI in one experience
Cons
- No marketing possibilities on Facebook, Instagram, or WhatsApp
- WooCommerce integration isn’t as good as Shopify integration
- More focused on website than social channels
Pricing
- Free plan available
- Paid plans start around $29/month (varies by usage and add-ons)
Click the button below to get 20% off on all Tidio plans:
2. Manychat
Best for: Social media campaigns
Rating: 4.5/5 ⭐
Manychat is one of the best chatbots for Instagram, Facebook and WhatsApp. It’s great for turning social media engagement into eCommerce sales.
With Manychat, you can:
- Automatically DM people who comment on your Instagram or Facebook posts
- Turn Story replies into automated DM funnels
- Run giveaways, lead-gen campaigns, and product launches entirely through DMs
- Build follow-up sequences to convert leads into customers
This is great if you’re already active on social media and want to capture that attention and send it to your store.
Manychat is very beginner-friendly. It has a drag-and-drop Flow Builder and a clean interface. You can start with simple flows (like “comment to DM”) and later add more advanced flows for upsells, FAQs, and promotions.
On top of everything, Manychat is really cheap. It has a free plan, and paid plans start at just $15/month.
With that said, Manychat doesn’t have a direct integration with Shopify or WooCommerce. But you can connect it via Zapier, Make, or another integration tool.
Pros
- Great for social media campaigns: automatically reply to comments and Story replies
- Super easy-to-use visual Flow Builder
- Strong marketing tools: Broadcasts, Sequences & Rules (plus A/B testing)
- Integrations with Instagram, Facebook, WhatsApp & Telegram
- Built-in Live Chat so your team can jump in when needed
- Integrations with Zapier and Make to connect with Shopify/WooCommerce and other apps
Cons
- No direct Shopify or WooCommerce integration (you need to build it via Zapier/Make)
- You need to create separate messages for each channel
- AI features can be limited
Pricing
- Free plan: up to 1,000 contacts with basic features
- Pro plan from $15/month
- Optional AI Add-on: $29/month
If you want to get started with Manychat, just click the button below to get my 100% discount code:
3. Juphy
Best for: AI Starters
Rating: 4.0/5 ⭐
Juphy is the easiest way to add an AI shopping assistant to your Shopify store. It’s great for beginners who want plug-and-play AI without building flows, rules, or complicated automations.
The key strength of Juphy is its direct Shopify integration. Once connected, it instantly learns from your product catalog.
This includes:
- Titles
- Descriptions
- Variants
- Attributes
- Stock levels
Combined with your website content, this gives the AI a full understanding of what you sell and how your store works.
Because of this, the assistant can handle a wide range of customer requests automatically. It can recommend the right product, answer detailed product questions, and help with order information.
You can also refine answers manually, and Juphy adapts and improves based on your edits.
Plus, the platform is very cheap, starting at only $19/month.
If you want to introduce affordable AI assistance to your store with almost no setup time, Juphy is a great choice.
Pros
- Extremely beginner-friendly
- Direct Shopify integration with product-level understanding
- Automatically recommends products
- Answers questions about stock, variants, and orders
- Works on both website and Instagram
- AI improves as you revise answers
- Very affordable entry pricing
Cons
- No built-in live chat
- No custom flow builder
- No marketing automations for social channels
Pricing
- Starts at $19/month for up to 50k visitors
- Higher plans available for larger stores
If you want to get started with Juphy, just click the button below to get my discount code (10% off on monthly, 30% on yearly plans)
4. UChat
Best for: Omnichannel eCommerce Bots
Rating: 4.6/5 ⭐
UChat is a great choice if you want one chatbot that works across multiple channels. You can build a single bot and publish it on 13 channels, including:
- Facebook Messenger
- Telegram
- Your website
For eCommerce stores, UChat’s biggest advantage is its direct integration with Shopify.
It syncs your product catalog. So, you can show items, recommend products, and even sell directly inside messaging apps. For example, customers can browse products and complete purchases right inside WhatsApp.
The platform includes:
- Easy-to-use Flow Builder
- AI agents
- ChatGPT integration
This lets you combine structured flows with AI-powered replies.
And because UChat also includes built-in live chat, your team can take over conversations whenever needed.
The only trade-off is the learning curve. UChat has many features, so it can feel overwhelming when you first start.
But once you get the hang of it, it becomes one of the most versatile tools for eCommerce automation across multiple channels.
Pros
- Easy-to-use Flow Builder
- Deploy one bot across 13 channels
- Direct Shopify integration with product syncing
- Sell products inside channels like WhatsApp
- Intent detection & keyword recognition
- Direct ChatGPT integration
- Built-in Live Chat
Cons
- Can feel overwhelming for beginners
- Steeper learning curve because of the feature set
Pricing
- Free plan
- Paid plans start at $15/month
If you want to get started with UChat, click the button below to get my 100% discount code:
5. Botpress
Best for: Advanced AI support bots
Rating: 4.1/5 ⭐
Botpress is one of the strongest options if you want to build advanced AI customer support chatbots.
It combines a drag-and-drop Flow Builder with powerful AI agents. This offers you a lot of flexibility to create highly custom support experiences.
Botpress han an impressive range of AI capabilities. You can train the bot on your website or documentation, and then layer extra AI skills on top.
For example, Botpress can:
- Rewrite replies to match your brand personality
- Summarize each conversation
- Understand uploaded images
- Automatically translate messages into the user’s language
For eCommerce, the Vision Agent is especially useful. For instance, a customer can send a photo of a broken product, and the bot can recognize what it is and confirm the issue.
Botpress also supports 10+ channels. So, you can publish the same chatbot on your website, WhatsApp, Instagram, and more.
The platform includes a customizable website widget. Plus, it integrates with helpdesk tools like Zendesk.
The main drawback is the learning curve. Botpress is very powerful, but beginners may need time to get comfortable with all the features.
Pros
- Advanced Flow Builder
- Wide range of AI features (Knowledge, Personality, Summary, Vision, Translation)
- Publish your bot on 10+ channels
- Customizable website widget
- Integrations with tools like Zendesk
- Good free plan with 500 messages/month
Cons
- High learning curve for beginners
- No marketing features for Facebook & Instagram
- Live chat requires an $89+/month plan
Pricing
- Free plan up to 500 messages
- Pay-as-you-go model from $5/month
Your Next Steps
These are the 5 best eCommerce chatbots. Each one has their own strengths and weaknesses.
And which one is best for you depends on what your needs are.
The next step is to create your own chatbot. You can click on these tutorials to learn how to make chatbots for various channels:
Frequently Asked Questions
What are the best eCommerce chatbots?
Some of the best eCommerce chatbots are:
- Tidio: best for all-in-one sales and support
- Manychat: best for social media campaigns
- Juphy: best for AI starters
- UChat: best for omnichannel eCommerce bots
- Botpress: best free plan & advanced AI support bots
Which chatbot is best for social-media-driven stores?
Manychat is the best choice. It can automatically DM users who comment or reply to your stories. It’s great for Instagram and Facebook campaigns.
What is the cheapest eCommerce chatbot?
There are 3 eCommerce chatbots that I should mention here:
- Botpress has the best free plan
- Manychat is only $15/month (best for social media campaigns)
- Juphy is only $19/month (best for starting very quickly)
Can eCommerce chatbots boost sales?
Yes, absolutely! Chatbots can guide shoppers to the right products and answer pre-sale questions instantly. Plus, they can recover lost sales. All of this leads to higher conversions.
