ChatBot.com Review: Is It the Right Platform for Your Business?

ChatBot.com promises to help you launch AI-driven chatbots in minutes, without writing a single line of code. But is it actually worth your time and money?

In this hands-on ChatBot.com review, I’ll break down everything you need to know: its key features, pros and cons, pricing, and who this platform is really best for.

Let’s dive in and see if ChatBot.com lives up to the hype!

What is ChatBot.com?

ChatBot.com is a chatbot platform to create and deploy chatbots on websites, Facebook and Slack.

It’s perfect for:

• Small to medium businesses (e.g., ecommerce, SaaS, customer support teams)
• Agencies building chatbots for clients
• Non-technical users who want to get started quickly

By using its platform, you can automate your customer support and design smooth customer experiences.

Key features of ChatBot.com include:

• Easy-to-use flow builder to build your automations
• AI Knowledge Base that is trained on your data
• Widget on your website that sends proactive messages to customers
• LiveChat integration to hand over conversations to human agents
• Zapier and Make.com integration to connect ChatBot.com with the rest of your tech stack

Using Chatbot.com’s Flow Builder

In Chatbot.com, you can manage your account from several tabs:

1. Chatbots – View and manage your chatbot flows
2. Visitors – See all the users who’ve interacted with your chatbot
3. Training – Review questions your bot couldn’t answer and improve responses
4. Archives – Access chat history and archived conversations
5. Reports – Get insights with built-in analytics
6. Integrations – Set up integrations with tools like LiveChat and more

When you create your first chatbot, ChatBot.com offers a helpful product tour of the flow builder:

Every chatbot starts with three key components:

• Welcome message, which greets the user
• AI Answer, which helps answer questions automatically AI
• Default Fallback, which appears when the chatbot doesn’t understand a question

To build your chatbot, you can click Add element or drag element into the canvas from the menu on the right:

Once the element is added, you can click on it and change its contents:

You can also create multiple Flows, which are like building blocks for your chatbot. These can be reused in different parts of your chatbot, making it easier to scale and manage.

Once your flow is ready, click the Test Your Bot button in the top-right corner. The lines in the builder will turn blue to show which paths the chatbot follows:

To test a specific part of your chatbot, click on any element and select Start testing from here.

This is really useful if you have large chatbot flows and you only want to test a specific part of that flow.

ChatBot.com offers version control for chatbot flows. This feature lets you preview and restore any earlier version of your flow easily:

Chatbot.com’s interface and flow builder is easy to use, and it’s pretty easy to set up your chatbot in the flow builder.

While the flow builder is easy to use, there’s one drawback. You can’t view all your flows in a single overview. This can make it harder to keep track of things when working on large or complex bots.

Chatbot elements

As you can see from the images above, ChatBot.com provides enough chatbot elements to create your chatbots.

There are some elements that I would like to point specifically:

Filter: By using the Filter element, you can personalize each conversation by adding conditions to your chatbot flow:

Flow: This allows you to start another flow in your chatbot. This is great for the scalability of your chatbot, because you don’t have to copy-and-paste duplicate content.

Random Text: With this element, you can set multiple text variants and the chatbot will randomly choose one of these variants:

They also lack some elements, such as sending Videos and Attachments, which could be deal-breakers for some people. But I think that for most businesses, the number of chatbot elements they provide is enough.

Contacts

In ChatBot.com, you can see a complete overview of all the visitors that talked to your chatbot:

In the left menu, you can also easily filter on your leads or specific segments.

If you click on one of the visitors, you can see all information, such as the channel they used, the timezone, email address and all the chats they had:

As you can see from this overview, you can add your own custom fields with ChatBot.com and store user information in those custom fields.

Moreover, you can create your own segments and add users to these segments with the Add to segment element in the Flow builder.

ChatBot.com’s AI & NLP

ChatBot.com provides really good AI & NLP Features. They both provide the ability to detect intents and entities and you can train your chatbot on a knowledge base.

Intents & Entities

With ChatBot.com, you can recognize keywords and understand the intent of the user by setting the User Input interaction in the flow builder:

Also, you can determine Entities and understand useful information in sentences with your chatbot:

AI Assist: Add a Knowledge Base to your chatbot

ChatBot.com also provides AI Assist. With this feature, you can train your chatbot on data sources and then it can automatically answer questions about these sources:

You can train the chatbot on multiple sources:

• Website URLs
• Articles (created inside ChatBot.com)
• KnowledgeBase (another product of ChatBot.com)
• Zendesk Articles

I think this is great feature, because it allows you to create an AI chatbot within minutes.

Moreover, you can also control the conversation after AI Assist gave an answer. For example, after AI Assist gave an answer, you can ask if this actually answered the question from the user:

Live Chat

ChatBot.com integrates directly with LiveChat.

LiveChat is (live chat) software from the same company as ChatBot.com.

Channels

With ChatBot.com you can put your chatbot on 3 channels:

• Your website
• Facebook Messenger
• Slack

Marketing

With ChatBot.com, you can add a chat widget to your website and tailor it to your own branding:

You can determine the general greeting, logo and the colour of your widget, so it perfectly matches with your website.

Additionally, you can add greetings to your chat widget to proactively send messages to your website visitors:

This is a great feature, because you can proactively send messages which could improve the conversion of your website. You can personalize these, by setting specific greetings per page, after x seconds on a page, first time visitors and more.

The only drawback of this feature is that you cannot connect a greeting to a specific chatbot flow. So you can send a personalized greeting, but this will always go to the Welcome Message of your chatbot.

Another drawback is that Chatbot.com lacks Facebook-specific features. It cannot automatically reply to comments, connect to Facebook Ads, or use One-Time Notifications.

Integrations

Chatbot provides direct integrations with:

• HelpDesk (the HelpDesk ticket service of the same company behind ChatBot.com)
• Zapier
• Make
• Freshdesk
• Zendesk
• Shopify
• And more!

If that’s not enough, you can also create your own integrations by using Webhooks and the Chatbot.com API.

ChatBot.com Pricing

ChatBot.com has a free 14-day trial and their first paid plan starts at $52/month (billed annually).

The Starter Plan ($52/month) gives you:

• 1 active chatbot
• 1,000 chats/month
• Unlimited number of chatbot flows
• 7-day training history
• All integrations and basic reporting

The Team Plan ($142/month) gives you:

• 5 active chatbots
• 5,000 chats/month
• Unlimited chatbot flows
• Unlimited training history
• All integrations
• Advanced reporting
• Button actions (add to segment or assign information to users on a button click)

If you go beyond your package limit, you will need to pay $0.03 per additional chat.

You can also choose to go with monthly billing, but then the prices of the plans are higher ($65, $169 and $499).

ChatBot.com’s Reports

ChatBot.com has a Reports section with multiple reports of your chatbot. For example, it shows how many chats happened in the last period:

The busiest period of your chatbot:

And the most popular interactions in your chatbot:

But the best part of the analytics in ChatBot.com is the Training section. With Training, you can see the phrases that your chatbot didn’t understand and add these to specific flows in your chatbot:

Using Training, you can easily improve the answers of your chatbot.

Chatbot Templates

ChatBot.com provides 19 templates that you can use to get started with their platform.

Unfortunately, it is not possible to create these templates yourself and share these with others.

Support

ChatBot.com provides a lot of documentation on how to use their platform.

Moreover, they also provide customer support via live chat and email. And I think its support is very good. While testing the platform for this Chatbot.com review, I chatted with their live agents. They really listen to customer feedback about new features and help when you’re stuck.

Is Chatbot.com worth it?

So, should you use ChatBot.com to build your chatbot?

Yes, especially if you’re a small to medium-sized business looking for a reliable, easy-to-use chatbot platform.

Chatbot.com has already delivered impressive results. Wembley Stadium increased customer engagement and generated $1.5 million in just eight months. Funded Trading Plus hit a 93% customer satisfaction rate while cutting workload by 18%.

And it’s easy to see why.

ChatBot.com offers a visual flow builder that’s beginner-friendly but powerful. You can collect user data, add conditions, and even enhance your chatbot’s answers through AI Training. It also integrates seamlessly with LiveChat and lets you add a widget to your website.

Go to ChatBot.com

That said, there are a couple of drawbacks to keep in mind:

• There’s no top-down overview of your entire chatbot flow, which can be limiting for complex bots.
• Facebook marketing integrations are currently missing

Still, if you want a proven, user-friendly platform to create website chatbots, ChatBot.com is a strong choice.

Frequently Asked Questions

Is ChatBot.com any good?

Yes, ChatBot.com is good. It’s one of the best chatbot platforms to create a website chatbot for small to medium businesses.

It has an easy-to-use flow builder. You can collect customer data and use conditions in your chatbot flows. It includes AI features and LiveChat integration. You can also add a widget to your website and enhance your chatbot’s answers through Training.

Can I use ChatBot.com for eCommerce?

Yes, ChatBot.com has a direct integration with Shopify making it perfect for eCommerce companies. You can now:

• Show Shopify products in the chat
• Check product availability with your chatbot
• Find out someone’s order status easily

Is ChatBot.com legit?

Yes, ChatBot.com is legit. ChatBot.com is used by many small and medium businesses to automate their customer support.

ChatBot.com has over 200 employees, is rated 4.5/5 on G2 and rated 4.7/5 on Capterra.

Is ChatBot.com free or paid?

ChatBot.com offers a 14-day free trial, but it’s a paid platform. Plans start at $52/month (billed annually).

Is ChatBot.com safe to use?

Yes, ChatBot.com is safe to use. It follows industry security standards to protect user data. For instance, it offers data encryption and complies with privacy regulations like GDPR.