5 Best Shopify Chatbots in 2026
By Joren Wouters • Updated on
Shopify stores keep getting bigger, faster, and more competitive. Global eCommerce is projected to hit $8 trillion by the end of 2027.
That’s 8 million millions.
But answering product questions, tracking orders, and supporting customers manually? That doesn’t scale.
That’s where Shopify chatbots come in.
So in this post, I’ll show you the 5 best Shopify chatbots in 2026. Each one has strenghts and weaknesses, so you can pick the one that fits you the most.
My recommendations are based on hands-on testing, real Shopify use cases, and reviewing 50 chatbot platforms in-depth.
Let’s get started!
Table of Contents
Best Shopify Chatbots: Quick Overview
| Name | Rating | Pricing | Best For |
|---|---|---|---|
| Juphy | 4.0/5 ⭐ | Starts at $19/month for up to 50k visitors | Best for Shopify stores on a budget |
| Chatbase | 4.1/5 ⭐ | Free plan; paid plans start from $40/month | Best for AI Beginners that want to do AI Actions |
| Tidio | 4.1/5 ⭐ | Free plan; paid plans from $29/month | Best all-in-one for sales and support |
| Manychat | 4.5/5 ⭐ | Free plan; Pro from $15/mo; optional AI add‑on | Best for social media campaigns |
| UChat | 4.6/5 ⭐ | Free plan, Premium plans start at $15/month | Best for Omnichannel Shopify bots |
1. Juphy
Best for: Shopify stores on a budget
Rating: 4.0/5 ⭐
Juphy is one of the easiest ways to add an AI chatbot to your Shopify store, and it’s also one of the cheapest.
Juphy has a direct integration with Shopify. As soon as you connect it, the chatbot automatically learns from your Shopify store. That includes your product titles, descriptions, variants, attributes, stock levels, and your website content.
Because of this, Juphy can immediately answer customer questions. It can:
- Recommend products
- Answer detailed product questions
- Check stock availability
- Look up order status
And you don’t need to build flows or set up complex rules.
You can also improve the answers manually. When you edit a response, the AI learns from it and improves over time.
Juphy is very easy to set up and works on your Shopify website and Instagram.
That said, Juphy does have some clear limitations.
It does not have a built-in live chat, and you cannot create custom flows. So if you want advanced sales funnels or rule-based automations, Juphy will feel limited.
However, it does offer live chat integrations. For example, when the chatbot doesn’t know an answer, you can connect it to tools like Zendesk to automatically create a support ticket or send an email.
Overall, Juphy is built to be simple. It’s not the most powerful platform on this list, but it’s a super easy, cheap and fast way to add an AI chatbot to your Shopify store.
Pros
- Very easy to set up
- Direct Shopify integration
- Automatically learns from your products and website
- Recommends products and answers detailed product questions
- Can check stock and order status
- Works on website and Instagram
- Very affordable pricing
Cons
- No built-in live chat
- No custom flow builder
- No advanced marketing automations
- Limited channels compared to more advanced tools
Pricing
- Starts at $19/month for up to 50k visitors
- Higher plans available for larger stores
If you want to get started with Juphy, click the button below to get my discount code (10% off on monthly, 30% on yearly plans)
2. Chatbase
Best for: AI beginners that want to do AI actions
Chatbase is a great choice if you want something that’s still easy to use, but more powerful than basic AI chatbots.
Just like Juphy, Chatbase has a direct Shopify integration. Once connected, the chatbot automatically learns from your Shopify store and your website.
That means it understands your products, pages, and store content without manual setup.
Chatbase can also answer questions about products, variants, and order status. But where Chatbase really stands out is AI actions.
With AI actions, instead of just answering questions, it can actually do things.
For example, Chatbase can:
- Look up real-time order status
- Access the customer’s current cart
- Update customer information (like billing or shipping details)
- Trigger actions in other tools you connect
This makes it much more flexible if you want the chatbot to interact with your systems.
You can also improve answers manually, and the AI learns from your changes over time.
Chatbase works across more channels than Juphy, including:
- Website
That said, Chatbase also has limitations.
It doesn’t have a built-in live chat, and you cannot create custom flow-based chatbots. There are also no built-in marketing automations for channels like WhatsApp, Instagram, or Facebook.
You can connect Chatbase to external tools, but advanced sales flows and social marketing are not its focus.
Overall, Chatbase is great if you want an easy-to-use Shopify chatbot, but with the ability to connect to other tools and run AI actions.
Pros
- Direct Shopify integration
- Very easy to get started
- AI actions let the bot perform real tasks
- Can answer detailed product and order questions
- Supports multiple channels (website, WhatsApp, Instagram, Facebook)
- Answers improve as you edit responses
Cons
- No built-in live chat
- No custom flow builder
- No native marketing automations for social channels
- Not ideal for advanced sales funnels
Pricing
- Free plan (100 message credits and train a chatbot on 400,000 characters)
- Hobby Plan ($40/month): 2,000 messages credits and train a chatbot on 11 million characters
3. Tidio
Best for: Best all-in-one platform (flows, AI, livechat)
Rating: 4.1/5 ⭐
Tidio is the best choice if you want everything in one Shopify chatbot platform.
It has a direct integration with Shopify and is trained on your Shopify products. Once connected, it understands your product catalog and your website content.
Tidio combines three things in one tool:
- AI answers (via Lyro, Tidio’s AI agent)
- Custom chatbot flows
- Built-in live chat for human support
You can train Lyro on your Shopify products, your website pages, and even CSV files. It can answer product questions, shipping questions, and support requests automatically.
On top of that, unlike Juphy and Chatbase, Tidio lets you create custom flows. This means you can build sales flows, pre-sale question flows, cart recovery flows, and more.
Tidio also supports AI actions. For example, the chatbot can check order status, change order information, or help with refunds.
And when the chatbot isn’t enough, your team can jump in using the built-in live chat, all inside the same interface.
The main downside of Tidio is pricing.
While it has a free plan, Tidio can become expensive for small Shopify stores, especially as usage grows. For stores on a tight budget, this can be a dealbreaker.
Another limitation is that Tidio is mostly focused on your website. It does not offer marketing automations for channels like WhatsApp, Instagram, or Facebook.
Pros
- Direct integration with Shopify
- Combines AI, custom flows, and live chat in one platform
- Easy-to-use Flow Builder
- Built-in Lyro AI Agent trained on your products and site content
- Great website widget and UX for visitors
Cons
- No marketing possibilities on Facebook, Instagram, or WhatsApp
- Can get expensive for small stores on a budget
Pricing
- Free plan (up to 100 reached visitors)
- Paid plans start around $29/month (varies by usage and add-ons)
Click the button below to get 20% off on all Tidio plans:
4. Manychat
Best for: Social media campaigns
Rating: 4.5/5 ⭐
Manychat is one of the best chatbots for Instagram, Facebook and WhatsApp. It’s great if your Shopify store gets a lot of traffic from social media.
Manychat focuses on turning likes, comments, and story replies into conversations – and then into sales.
For example, you can:
- Automatically send a DM when someone comments on a post
- Turn Instagram Story replies into automated DM flows
- Run giveaways, product launches, and lead magnets through DMs
- Follow up with people automatically to promote products
This is very powerful if you’re already active on social media and want to send that attention to your Shopify store.
Manychat is also very beginner-friendly. It has a visual drag-and-drop flow builder, and it’s easy to start with simple automations and expand later.
Manychat doesn’t have a direct Shopify integration. But you can connect it to Shopify using tools like Zapier or Make. This lets you sync customer data, trigger actions, and send people to the right products.
It also includes built-in live chat, so your team can jump in and reply manually when needed.
On top of all that, Manychat is very affordable. It has a free plan, and paid plans start at only $15/month.
The main limitation is that Manychat is not an AI-first platform. Its AI features are limited compared to other tools on this list.
You also need to create separate flows for each channel.
Pros
- Best chatbot for Instagram, Facebook, and WhatsApp
- Great for social media campaigns and promotions
- Easy-to-use visual flow builder
- Supports broadcasts, sequences, and follow-ups
- Built-in live chat
- Very affordable pricing
Cons
- No direct Shopify integration
- Limited AI capabilities
- Separate flows needed for each channel
Pricing
- Free plan: up to 1,000 contacts with basic features
- Pro plan from $15/month
- Optional AI Add-on: $29/month
If you want to get started with Manychat, just click the button below to get my 100% discount code:
5. UChat
Best for: Omnichannel Shopify bots
Rating: 4.6/5 ⭐
UChat is the best choice if you want one Shopify chatbot that works across many channels.
It lets you build a single chatbot and publish it on 13 channels, including:
- Your Shopify website
- Facebook Messenger
- Telegram
UChat has a direct Shopify integration. It syncs your product catalog, so the chatbot understands your products and can recommend items automatically.
You can even let customers browse products and complete purchases inside messaging apps, like WhatsApp. This is a big advantage if your customers prefer chatting instead of visiting your website.
UChat includes a flow builder, AI agents, ChatGPT integration, and built-in live chat. This means you can combine structured flows with AI answers, and let a human take over when needed.
The main downside is the learning curve.
UChat has a lot of features, and that can feel overwhelming at first – especially for beginners. It takes more time to set up compared to simpler tools.
But if you’re willing to invest the time, UChat becomes one of the most powerful Shopify chatbot platforms available.
Pros
- Easy-to-use Flow Builder
- Deploy one bot on 13 channels
- Direct Shopify integration with product syncing
- Sell products inside channels such as WhatsApp
- Intent detection & keyword recognition
- Direct ChatGPT integration
- Built-in Live Chat
Cons
- Steeper learning curve, can feel overwhelming for beginners
Pricing
- Free plan (with up to 200 contacts)
- Paid plans start at $15/month (with up to 1000 contacts)
If you want to get started with UChat, click the button below to get my 100% discount code:
Your Next Steps
These are the 5 best Shopify chatbots! Each one has their own strengths and weaknesses.
And which one you should choose depends on what you need.
The next step is to make your own chatbot for your website. You can click on this tutorial to learn how:
Frequently Asked Questions
What is the best chatbot for Shopify?
Some of the best Shopify chatbots are:
- Juphy: Best for AI starters
- Chatbase: Best for AI beginners that want to do AI actions
- Tidio: Best all-in-one for sales and support
- ManyChat: Best for social media campaigns
- UChat: Best for omnichannel Shopify bots
Which chatbot is best for stores focused on social media?
Manychat is the best choice. It can auto DM people who comment or reply to your stories. It’s great for Instagram and Facebook campaigns.
What is the cheapest Shopify chatbot?
There are 3 Shopify chatbots that I should mention here:
