After reviewing almost 50 chatbot builders, I can tell you one thing:
There is no best chatbot builder.
Each chatbot builder has its pros and cons. While some focus on marketing, others focus on customer service.
And while some focus only on Facebook and Instagram, others take a more omnichannel approach.
So there is not one best chatbot builder, there is only a “best for your needs”.
In this post, I will tell you about the top 10 chatbot builders of 2021 (without coding), together with their pros and cons.
Let’s dive in!
Table of Contents
ManyChat
ManyChat is the most popular chatbot builder out there. And it is also one of the best chatbot builders.
They have one of the best visual flow builders because it is so easy to use. With their flow builder, you can set up a chatbot in a matter of minutes, without having to code a single line.
With ManyChat, you can create a chatbot on Facebook Messenger, Instagram, Website, SMS (only in the US and Canada) and even send email marketing campaigns.
Pros
- Easy-to-use interface in which you make a chatbot with their Visual Flow Builder
- Many chatbot elements you can use to build your chatbot
- It’s simple to attract people to your chatbot using their Growth Tools
- Possible to assign attributes and tags to users to segment them
- Supports multiple channels: Facebook Messenger, Instagram, Website, SMS and Email
- Built-in live chat integration (with iOS and Android app)
- Direct integrations with Zapier, Integromat & Google Sheets
- You can make and share chatbot templates, so you can make your chatbot faster
Cons
- The SMS channel only supports 2 countries
- Only possible to have a Facebook Messenger-like widget on your website
- No AI built-in the software
Pricing: ManyChat comes with a free plan that allows you to use the basis of their platform up to 1000 subscribers. If you want more features, you can go for the Pro plan, which only costs 10$ per month for 500 subscribers.
Here is a complete ManyChat review or you can try it out for free using the button below.
Xenioo
Xenioo is a less popular chatbot builder but has really good features.
Just like ManyChat, they also provide a visual flow builder that allows you to create a chatbot without writing a single line of code.
But I think the best part of Xenioo is the flexibility.
Using Xenioo, you can put your chatbot on 12 channels: WhatsApp, Facebook Messenger, Instagram, Website, Telegram, SMS, Slack, Discord, Microsoft Teams, Phone Voice, Amazon Alexa and Google Assistant.
And that’s not all! For example, with WhatsApp, you can choose between 12 WhatsApp Business Providers to connect with. I don’t think there is more flexibility with any other chatbot builder.
Pros
- Easy-to-use visual flow builder
- Many advanced chatbot elements
- You can add custom fields and tags
- Advanced AI & NLP
- Put your chatbot on 12 different channels
- Native website widget
- Built-in live chat
- Decent pricing
Cons
- Can take some time before you understand the interface
- Minimal analytics
Here is a complete Xenioo review or you can try it out for free using the button below.
Chatfuel
Just like ManyChat, is Chatfuel one of the most popular chatbot builders for Facebook Messenger and Instagram.
With their chatbot builder, you can create a chatbot on Facebook Messenger, Instagram and your website.
And by using their (new) visual flow builder, it is really easy to set up your chatbot.
Also, what I really like about Chatfuel is their analytics, which allows you to easily improve your chatbot.
Pros
- Easy-to-use interface in which make blocks of messages
- Many chatbot elements to build your chatbot
- You can attract new users easily by using their Growth Tools
- Built-in live chat integration
- Integrations with Zapier, Integromat and Google Sheets
- Really good analytics, that allows you to easily improve your chatbot
- They have eCommerce integrations with Shopify so you can send abandoned cart reminders
Cons
- They only support chatbots for Facebook Messenger, Instagram and websites
- Only possible to have a Facebook Messenger-like widget on your website
- No AI built-in the software
Pricing: Chatfuel comes with a free plan that allows you to use all the features of the platform, up to 50 subscribers. The first paid plan gives you access to all of the features and is 15$ per month for 500 subscribers.
Here is a review of Chatfuel or you can immediately start using it by clicking on the button below.
NOTE: Want to compare Chatfuel with ManyChat? Check out this comparison.
MobileMonkey
With MobileMonkey, you can create a chatbot on Facebook Messenger, Instagram, your website and SMS (only the US and Canada).
What I also really like about MobileMonkey is their OmniChat widget. The OmniChat widget is a widget that automatically detects if the user is logged in at Facebook. When the user is logged in, a Facebook Messenger widget will appear on your website. But when the user is not logged in, the OmniChat Widget will automatically change to a native website widget. Really useful feature!
Pros
- An easy-to-use interface in which you can make a chatbot without a single line of code
- Many chatbot elements you can use to build your chatbot
- Assign tags & attributes to users and segment them based on those two
- Easy to attract users by using their Growth Tools
- Advanced website widget: widget in your own corporate identity and you can send messages based on the page the user is on
- They support multiple channels: Facebook Messenger, website and SMS
- Built-in live chat integration and integration with Zapier
- Really good analytics
Cons
- No AI built-in the software
- They had problems with implementing the new Facebook policy (their CEO’s chatbot got blocked by Facebook)
- No eCommerce integrations
Pricing: Mobile Monkey provides a free plan up to 1000 sent messages per month. The first paid plan is $29 per month which gives you more features on the platform and more messages per month.
Here is a complete MobileMonkey review or you can try it out for free using the button below.
NOTE: Want to compare MobileMonkey with ManyChat? Check out this comparison.
Intercom
Intercom is one of the best chatbot builders for your website out there.
In fact, other chatbot builders, such as ManyChat, Chatfuel and Voiceflow, use Intercom in their own chatbot platforms.
Besides creating chatbots (for your website and mobile apps), you can use Intercom to create complete product tours, making it a really good fit for software companies.
Pros
- Easy-to-use interface
- Assign custom fields/tags and create user segments
- Built-in AI & NLP
- Over 100 direct integrations
- Built-in live chat
- Many marketing possibilities
- eCommerce integrations
- Really advanced analytics
Cons
- Interface overwhelming in the beginning
- Can only put a chatbot on 2 channels (Website and App)
- No Entities in AI & NLP
- Can be too expensive ($499 per month)
Pricing: If you want to create a complete chatbot with Intercom, it costs around $499 per month, which is pretty expensive. Therefore, I would not recommend with a small number of visitors on their website.
If you are interested in Intercom, here is a complete review. If you want to get started right away for free, click on the button below.
Tidio
If you are looking for a chatbot builder for your website that is less expensive than Intercom, Tidio is a really good alternative.
With Tidio, you can create a chatbot on your website and Facebook Messenger. But they are mainly focused on one channel: websites.
And I can tell you: They are really good on that channel, especially for such low prices.
Pros
- Easy-to-use interface
- Enough chatbot elements
- Add custom fields and tags
- Use conditions in your chatbot flows
- Built-in live chat
- Decent AI & NLP
- Reasonable pricing
Cons
- No growth tools for Facebook Messenger
- Only possible to make a chatbot on two channels: Websites and Facebook Messenger
- Minimal analytics
Pricing: Tidio provides a 7-day free trial that allows you to test their platform. After those 7 days, you need to go with a paid plan, which starts at $18 per month.
Here is a review of Tidio, or just click on the button below to get started with Tidio.
Flow XO
With Flow XO, you can create a chatbot and put it on multiple channels: Your website, Facebook Messenger, SMS, Slack and Telegram.
(And they will also be adding WhatsApp soon)
This allows you to create an omnichannel chatbot experience for your users.
Pros
- Easy to build conversations for your chatbot
- Offer many channels: Website, Facebook, SMS, Slack and Telegram.
- Integration with WooCommerce and it is possible to buy something within the chatbot
- Has a built-in live chat
Cons
- Not possible to add tags to users and make user segments
- No integration with Zapier or Integromat
- Minimal analytics
Pricing: Flow XO offers a free plan and a free trial on their paid plan. Their free plan gives you 500 interactions and 5 bots. Their standard plan is $19 a month in which you get all the features, 5.000 interactions and 15 bots.
Read a Flow XO review here, or click on the button below to get started right away.
Landbot
As the name already suggests, Landbot is a chatbot builder focused on creating chatbots for landing pages.
In fact, they provide one of the most unique chatbot experiences on websites.
But that’s not it.
Because with Landbot, you can also create a chatbot on WhatsApp, Slack and Facebook Messenger.
Pros
- Easy-to-use interface in which you make a chatbot with their Visual Flow Builder
- Support multiple channels: Website, Facebook Messenger, WhatsApp and Slack
- Extremely good builder for chatbots on landing pages
Cons
- Not possible to add tags to users and make user segments
- No AI built-in the software
- Minimal analytics
Pricing: Landbot has a free plan which comes with 100 chats per month and 30 blocks per chatbot. The first paid plan is $30 per month which comes with more features but doesn’t remove the Landbot branding (which is a little odd). When you want that removed, you need one plan higher (which is $80 a month).
If you want to learn more about Landbot, here is a review of it. Or you can just click on the button below to get started right away.
ActiveChat
With ActiveChat, you can create a chatbot for your website, Facebook Messenger, Telegram and SMS.
But they really stand out with their eCommerce feature, which you can use to let users pay for products inside the chatbot.
And besides that, they also added a live chat feature and intents, which makes them even better.
Pros
- Support multiple channels: Website, Facebook Messenger, Telegram and SMS
- Advanced website widget: widget in your own corporate identity and you can send messages based on the page the user is on
- One of the best eCommerce integrations I have ever seen in a chatbot builder (with Shopify & WooCommerce)
- Built-in live chat
- Dialogflow integration
Cons
- The interface has a little higher learning curve than other chatbot software
- Minimal analytics
Pricing: A 14-day trial that you can use to test their platform. The first paid plan is $33 per month (if you pay annually). This includes many of the features of the platform, 1,500 chatbot users per year and one live chat agent.
Here is a complete ActiveChat review or you can try it out for free using the button below.
NOTE: If you want to compare ActiveChat with ManyChat, check out this comparison.
Dialogflow
Dialogflow is the natural language understanding platform of Google.
And the best part of Dialogflow is their AI. It is so good, that a lot of other chatbot builders have integrations with Dialogflow, only for the AI part.
Pros
- One of the best AI in chatbot builders
- Integrations with many other chatbot builders
- They support a lot of channels: Website, Facebook Messenger, Twitter, Google Assistant, Telegram, Slack and more.
- You can match your website widget with the branding of your website
- Great analytics
Cons
- Their platform is harder to understand for beginners
- No built-in live chat
Pricing: DialogFlow is free to use. It will only cost you money if you go over the 180 requests per minute or use Dialogflow CX (advanced version of Dialogflow).
Here is a review of Dialogflow or you can immediately start using it by clicking the button below.
By the way, are you looking for beginner Dialogflow tutorials? Check out this page!
Now It’s Your Turn
Now, I have a question for you:
What chatbot builder do you use? And why did you choose that chatbot builder?
Please let me know by leaving a comment below 👇
