6 Best Tidio Alternatives & Competitors (Free & Paid)
By Joren Wouters • Updated on
Tidio is a solid choice for website live chat and chatbot automation.
But it might fall short if you’re looking for:
- Better support across channels like Instagram, Facebook, WhatsApp
- More powerful AI capabilities
- Omnichannel chatbots
- Better customer support or enterprise functionalities
That’s where this list comes in.
I’ll show you the 6 best Tidio alternatives available in 2025. Each one is best at something specific, so you’ll find what you’re looking for.
These are independent recommendations that don’t serve to promote specific platforms. I’ve made this list based on hands-on testing of 200+ chatbot platforms and 50+ in-depth reviews.
Table of Contents
Best Tidio Alternatives: Quick Overview
| Name | Rating | Pricing | Best For |
|---|---|---|---|
| Manychat | 4.5/5 ⭐ | Free plan, Pro plan starts at $15/month | Best alternative for Instagram, WhatsApp and Facebook |
| Chatbase | 4.1/5 ⭐ | Free plan, Hobby plan starts at $40/month | Best alternative for getting started with AI Agents |
| Chatbot.com | 4.2/5 ⭐ | Starts at $52/month, 14-day free trial | Best alternative for chatbot flows + AI on websites |
| UChat | 4.6/5 ⭐ | Free plan, Premium plans start at $15/month | Best alternative for omnichannel chatbots |
| Freshchat | 4.3/5 ⭐ | Free plan, Paid plans starting at $19/month | Best alternative for large customer support teams |
| Intercom | 4.5/5 ⭐ | Starts at $39 per seat/month, 14-day free trial | Best alternative for enterprise |
1. Manychat
Best for: Instagram, WhatsApp and Facebook
Rating: 4.5/5 ⭐
Manychat is your best option if you want a Tidio alternative for Instagram, WhatsApp and Facebook. While Tidio focuses mostly on website chat, Manychat focuses on social platforms.
It supports all major marketing automation features for Instagram and Facebook, such as:
- Broadcasts
- Sequences
- Rules
- Auto-replies to comments
For WhatsApp, it supports message templates. So it’s a great pick for both marketing and customer support.
Manychat also has a clean visual Flow Builder that’s very easy to use. It even supports other channels like Telegram, SMS, and Email.
It does have some AI capabilities, such as intent recognition and an AI Flow Builder Assistant. Though compared to tools like Chatbase or Intercom, its AI features are limited.
One key limitation: Manychat doesn’t support website chat. So if your primary focus is your website, Tidio is still be a better fit.
Pros
- Full marketing automation for Instagram, Facebook & WhatsApp
- Easy-to-use Flow Builder
- Built-in Live Chat + Integrations with Zapier and Make
- Integrates seamlessly with Instagram, Facebook, WhatsApp, SMS & Telegram
- Meta-approved partner for all supported platforms
Cons
- No website functionality
- ManyChat AI add-on is limited
- Separate messages must be created for each channel
Pricing
- Free plan up to 1000 contacts. You get basic features of the platform
- Pro plan – starts at $15/month
- AI Add-on – $29/month
To get started with Manychat, click the button below:
2. Chatbase
Best for: Getting started with AI Agents
Rating: 4.1/5 ⭐
Go with Chatbase if you’re getting started with AI agents.
With Chatbase, you simply upload your website content or documents. It automatically trains a chatbot on your business data. Within minutes, the bot is ready to start answering questions based on that information.
Recently, Chatbase also introduced AI Actions. That means your chatbot perform real tasks, like checking order statuses or booking meetings. This makes it much more than just a Q&A bot.
You can set up a chatbot in minutes, since the platform is user-friendly.
However, Chatbase isn’t a fit if you want advanced marketing features. It doesn’t support broadcasts, sequences, or rules. It doesn’t have live chat. You also can’t create your own chatbot flows. So it’s less suited for lead generation.
Still, if your goal is to get an AI agent up and running quickly, Chatbase is great for that.
Pros
- Train a chatbot on your website or business documents in minutes
- AI Actions let bots perform real-world tasks
- Supports multiple channels (Website, WhatsApp, Instagram, Facebook, Slack)
- Extremely easy to use for beginners
- Easily change responses of your chatbot
- Livechat integration with Zendesk
Cons
- No custom chatbot flow builder
- No built-in live chat functionality
- No marketing automation (e.g., broadcasts, sequences)
Pricing
- Free plan: 100 message credits and train a chatbot on 400,000 characters
- Hobby Plan ($40/month): 2,000 messages credits and train a chatbot on 11 million characters
3. Chatbot.com
Best for: Chatbot Flows + AI on Websites
Rating: 4.2/5 ⭐
Chatbot.com is a great Tidio alternative specifically if you want website chatbots, but with chatbot flows and AI.
It has an easy-to-use Flow Builder that lets you:
- Create multi-step conversations
- Collect user data
- Apply conditions for personalization
You can train the bot on your own documents or website using the AI Knowledge Base. So it can instantly answer customer questions.
You can also add a customizable chat widget to your website with proactive greetings to engage visitors. Chatbot.com integrates directly with LiveChat for seamless human handover. But, this is a separate subscription, unlike Tidio’s built-in live chat.
On top of website, Chatbot.com also supports Facebook and Slack. But it has no marketing automation features for social channels (e.g., comment auto-replies or broadcasts).
Overall, Chatbot.com is probably the best Tidio alternative, because it’s the most similar. It shares a lot of the same strengths and weaknesses.
Pros
- Easy to use Flow Builder
- Collect and store custom user data with fields and tags
- Built-in AI: Intents, Entities, Knowledge Base
- Customizable website widget with proactive messaging
- Direct LiveChat integration for agent handover
- Useful “Training” feature to improve answers over time
- Integrates with Shopify, Zendesk, Freshdesk, Zapier, Make, and more
Cons
- No marketing features for Facebook or Instagram
- Live chat requires a separate LiveChat.com subscription
- No single overview of all chatbot flows
Pricing
- Starts at $52/month (billed annually)
- 14-day free trial available
4. UChat
Best for: Omnichannel chatbots
Rating: 4.6/5 ⭐
UChat is one of the most flexible chatbot platforms.
It’s incredible for multi-channel bots and online stores. It supports virtually any channel, including Instagram, Facebook, WhatsApp, website, Telegram, and more.
UChat lets you build powerful chatbot flows with a drag-and-drop interface and then deploy them across 13+ channels from one place.
It supports all the essential marketing automation features, like:
- Broadcasts
- Sequences
- Rules
It also includes built-in live chat and supports both marketing and customer support use cases.
On the AI side, UChat offers AI agents, ChatGPT integration, and other intelligent features. However, it doesn’t have an AI knowledge base. So, you can’t train your bot on documents or website content like you can with Chatbase.
The main drawback is that UChat has so many features that it can feel overwhelming. This is especially true if you’re beginners. But for users comfortable with a more advanced platform, it offers incredible flexibility and value.
Pros
- Publish one chatbot across 13+ channels
- Drag-and-drop Flow Builder
- Built-in live chat + customer support tools
- Full marketing automation: broadcasts, sequences, rules
- ChatGPT integration and AI agents
- Affordable pricing and generous free plan
- 50+ integrations (Zapier, Make, and more)
Cons
- Steep learning curve due to feature overload
- No AI knowledge base for training on your own data
Pricing
- Free plan
- Paid plan starts at $15/month
5. Freshchat
Best for: Large customer support teams
Rating: 4.3/5 ⭐
If you’re managing a large support team and need a reliable, scalable solution, Freshchat is perfect.
It’s not great for building advanced chatbots. But Freshchat excels at live chat. You get smart tools like:
- Assignment rules
- Conversation routing
- Automatic translation
They are all built into an interface designed for high-scale live chat operations. It’s great for handling lots of messages efficiently.
Freshchat also has built-in AI that can automatically answer questions or assist agents behind the scenes. And it works across 6+ channels, including Instagram, WhatsApp, and websites.
As a Tidio competitor, Freshchat is more specialized.
It doesn’t offer the same level of chatbot customization or visual flow building. But if your priority is live support for a growing team, Freshchat is a strong pick.
Pros
- Smart inbox, team collaboration, and proactive messaging
- Built-in AI for auto-replies and agent assistance
- Auto-translation for multilingual support
- Supports Instagram, WhatsApp, website, and more
- 400+ direct integrations
- Scalable pricing for growing teams
Cons
- Not great for building advanced chatbot flows
- Some features are hidden in the interface and not beginner-friendly
Pricing
- Free plan for live chat up to 10 agents
- Paid plan start at $19/agent/month
6. Intercom
Best for: Enterprise
Rating: 4.5/5 ⭐
If you’re a big business that needs powerful automation, AI, and marketing features, Intercom is the best Tidio alternative.
Intercom offers:
- An advanced visual Flow Builder
- Built-in AI chat capabilities
- The ability to train your bot on your own data and automatically answer questions about it
Intercom has an impressive website marketing stack. You can use it to launch product tours, banners, popups, and email series.
Plus, it supports WhatsApp broadcasts and has native integrations with over 100 tools.
However, Intercom isn’t great for smaller teams. The interface can feel overwhelming for beginners. Pricing is also on the higher side, especially for smaller teams.
Pros
- Easy-to-use Flow Builder
- Good website widget
- Train your bot on your own knowledge base
- Advanced marketing features: banners, tours, popups, email series
- Seamless live chat with routing and automation
- WhatsApp broadcast support
- Over 100 native integrations
- Great for scale and flexibility
Cons
- Expensive for small businesses
- It can be overwhelming for beginners
Pricing
- Starts at $39 per seat/month
- 14-day free trial on every plan
Your Next Steps
These are the 6 best Tidio alternatives. Each one has their own strengths and drawbacks.
And your pick depends on what exactly you’re looking for.
The next step is to create your own chatbot. Click on these tutorials to learn how to make chatbots for your website, and various social platforms:
Frequently Asked Questions
What is the free version of Tidio?
Tidio offers a free plan that includes up to 50 live chat conversations per month, unlimited chatbots, and access to basic features. It’s a good way to test the platform. But you’ll need a paid plan if you want more features and higher limits.
What is the difference between Tidio and Voiceflow?
Tidio is mainly designed for customer support and lead generation, especially on websites. Voiceflow is focused on creating and prototyping more complex AI assistants, often for voice or multi-channel experiences.
If you need a plug-and-play website chat tool, Tidio is better. If you need advanced conversation design, go with Voiceflow.
What are the best Tidio alternatives?
Here are 6 of the best Tidio alternatives in 2025, each with its own specialty:
- Manychat: Best alternativefor Instagram, WhatsApp, and Facebook automation
- Chatbase: Best alternative for getting started with AI agents
- Chatbot.com: Best alternative for chatbot flows + AI on websites
- UChat: Best alternative for omnichannel chatbots
- Freshchat: Best alternative for large customer support teams
- Intercom: Best alternative for enterprise and large businesses
Is Tidio free forever?
Yes, Tidio’s free plan can be used indefinitely. But it comes with feature and usage limits.
What is the difference between Tidio and Crisp?
Both Tidio and Crisp offer live chat and chatbots. But:
- Crisp includes built-in features like a shared team inbox, CRM capabilities, and unlimited message history on paid plans
- Tidio focuses more on ease of use, quick setup, and its AI-powered chatbot options.
If you need an all-in-one messaging hub, choose Crisp. If you want a simpler chatbot + live chat combo, go with Tidio.
How much does Tidio cost per month?
Tidio’s paid plans start at $29/month for the Starter plan. Advanced AI plans cost more. Pricing depends on your chosen features, the number of operators, and conversation volume.
What AI does Tidio use?
Tidio uses its own proprietary AI chatbot called Lyro. It’s built on LLM technology. And it’s designed to answer customer questions in a natural, conversational style.
Lyro can be trained on your business’s FAQs and website content. So, it can provide accurate, context-aware responses without human intervention.
What are the cons of using Tidio?
The main drawbacks of Tidio are:
- No marketing possibilities for Instagram, Facebook and WhatsApp
- Lyro and Flows can’t be used together
- No flow analytics
