What is an eCommerce Chatbot Platform?

An eCommerce chatbot platform is a chatbot platform that can accept payments inside your chatbot or directly integrates with an eCommerce platform (like Shopify or WooCommerce).

The benefit of using an eCommerce chatbot platform is that you can accept payments or handle orders inside the chatbot and that you can get webshop information of a customer without leaving your chatbot platform.

Besides that, users can also get information about orders and products, without using one of your support agents.

Compare 10+ eCommerce Chatbot Platforms

In the comparison table below, you can easily compare over 10+ chatbot platforms that can accept payments or directly integrate with an eCommerce platform 👇

	Botmother	BotStar	Chatfuel	Chatrace	Engati	Flow XO	Instabot	Intercom	Landbot	Manychat	SilFer Bots	SnatchBot	Ubisend	UChat	Zoho SalesIQ
Interface
Visual Flow Builder Create chatbot dialogs with a visual flow builder.
Test chatbot Is it possible to test the chatbot before putting your new flows or changes live?
Interface easy to use? Is the chatbot platform easy-to-use?
Easy to setup a chatbot? Is it easy to set up your chatbot with this chatbot platform?
Chatbot elements
Delays Use delays between messages in your chatbot
Images Can you send images via your chatbot?
Video Can you send video via your chatbot?
Audio Can you send audio via your chatbot?
Attachments Can you send attachments via your chatbot?
Gallery (Horizontal list) Show a gallery of cards inside your chatbot. A card consists of an image, title, subtitle and button.
Vertical list Show a vertical list of items inside your chatbot
Emojis Can you use emojis inside your chatbot?
Persistent menu Can you add a persistent menu to your chatbot?
Quick replies Can you add quick replies to your chatbot where users can click on?
Buttons Can you add buttons to your chatbot where users can click on?
Free text input Can chatbot users freely type text to your chatbot whenever they want to?
Location sharing Can users share their location inside the chatbot?
Email validation When a chatbot user gives their email, can the platform validate it’s a correct email address?
Phone number validation When a chatbot user gives their phone number, can the platform validate it’s a correct phone number?
Date validation When a chatbot user gives a date, can the platform validate it’s a correct date?
Users
Custom fields Store information from your chatbot users inside fields. For example, you can ask for someone’s email and store it inside the “email” custom field.
Tags Add tags to users in your chatbot flows to organize and categorize contacts.
User segments Can you create user segments based on custom fields and tags?
Messages
Broadcasts Send a message to all or a part of your chatbot users at a specific date and time
Sequences Send messages on a pre-defined schedule with a certain time interval between those messages
Conditions Make checks in your chatbot flow based on if-then logic. For example, if the user has not given their email, ask for their email.
Multiple languages Is it possible to create a chatbot in multiple languages?
Easy to translate Can you translate text to other languages without using a third-party platform and without creating duplicate flows?
AI & NLP
Keywords Trigger chatbot flow based on certain words or phrases a user says to the chatbot.
Intents Trigger a chatbot flow by understanding the intent of the user.
Entities Capture specific information from sentences. For example, if a user says “veggie pizza”, the chatbot can understand it’s not a regular pizza, but a veggie pizza.
DialogFlow integration Does the chatbot platform provide a direct integration with Google’s AI Platform?
Channels
Website Can you publish your chatbot on your website?
Facebook Can you publish your chatbot on Facebook?
Instagram Can you publish your chatbot on Instagram?
WhatsApp Can you publish your chatbot on WhatsApp?
Telegram Can you publish your chatbot on Telegram?
SMS Can you publish your chatbot on SMS?
Slack Can you publish your chatbot on Slack?
Skype Can you publish your chatbot on Skype?
Email Can you publish your chatbot on email?
Integrations
Live chat Direct integration with live chat, either via a built-in live chat functionality or a third-party live chat platform.
Zapier Direct integration with Zapier, one of the largest integration platforms in the world.
Make (formerly Integromat) Direct integration with Make (formerly Integromat), one of the largest integration platforms in the world.
Google Sheets Direct integration with Google Sheets, to store or retrieve data from sheets.
Webhooks Can you call an API inside your chatbot flow to send or get data from other applications?
Marketing
Facebook website widget Embed your chatbot as a Facebook Widget on your website.
Native website widget Embed your chatbot as a native widget (your own branding & colors) on your website.
Landing pages Can you create a simple landing page to drive users to your chatbot?
Facebook Ads Start a conversation with your chatbot when someone clicks on a Facebook Ad
One-Time Notification Send one-time notifications via Facebook Messenger for a topic that a chatbot user has opted-in for
Facebook comments auto-reply Automatically reply with your chatbot to users who comment on your Facebook Posts
Button creator Add a button to your website to drive users to your chatbot
Custom URLs Generate a simple URL that can be shared anywhere to send users to your chatbot
Pricing
Free trial Does the chatbot platform provide a free trial?
Free plan Does the chatbot platform provide a free plan?
Price per month What is the lowest price per month for creating a chatbot on this platform?	17	15	15	14	19	19	49	499	30	15	9	30	300	10	10
Monthly pricing Is it possible to pay monthly?
Money back guarantee Is there a money-back guarantee in case you are not satisfied with the platform?
Analytics
Dashboard Dashboard that provides general analytics of your chatbot.
User input Get the input from users that your chatbot didn’t understand.
Sent messages The number of messages that were sent by your chatbot.
Open rate The percentage of chatbot users that opened a message inside your chatbot.
Click rate The percentage of chatbot users that click on a button inside your chatbot.
Conversion rate The percentage of users that converted through your chatbot. For example, the percentage of users that gave their email address
Fall back rate The percentage of interactions where the chatbot did not know an answer to a question.
Custom dashboards/reports Can you create your own dashboard or reports?
eCommerce
Payments Collect payments inside your chatbot
Shopify Direct integration with Shopify to get products, order information and cart data.
WooCommerce Direct integration with WooCommerce to get products, order information and cart data.
Buy directly within chatbot Ability for chatbot users to buy products or services directly from a chatbot
Cart abandonment Trigger messages in the chatbot when a user abandons their cart on a website or inside the chatbot
Templates & Cloning
Templates How many pre-built templates does the chatbot platform provide?	0	70	21	0	195	11	12	7	66	19	28	73	0	27	0
Make template Can you make templates yourself?
Share template Can you share self-created templates with others?
Duplicate chatbot flows Is it possible to duplicate chatbot flows, so you can easily reuse them?
Duplicate chatbot elements Is it possible to duplicate chatbot elements, so you can easily reuse them?
Optimization
A/B Testing Can you optimize your chatbot flows by performing A/B tests?
Support
Tutorials Does the chatbot platform provide tutorials on how to use its platform?
Documentation Does the chatbot platform provide documentation on how to use its platform?
Customer support Does the chatbot platform provide customer support?

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